Customer did not leave a comment.Elizabeth J.
Customer Reviews for Maple Grove Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brianna B.
No improvement necessary!!Shawn S.
5 stars. No problems. Very pleased. Thank you for everything.karen K.
A/C not working in the truck. The people were great 👍 to work withTom F.
Quick and easy check-in and check-out. Friendly agent who was knowledgeable and friendly. Easy access to the truck was appreciated.MARSHALL F.
The truck drove really well actually! Just had to figure out the Transmission Tow setting - not sure I liked that Tow mode was by default turned-ON every start. I also appreciated the after-hours drop-off. We estimated the cost upfront pretty close so no real sticker shock. Yes, I would rent from this location again... Very good service.Jeff B.
Customer did not leave a comment.STEVEN S.
Professional check in and hook up of the trailer. Clean and Well maintained business office.Daniel W.
Customer did not leave a comment.Griselda M.
Site location and customer service at the location was excellent. Equipment good and as advertised. Now the bad. Express Check-in is TERRIBLE. Spent 1 hour getting the truck via that method. So bad that I would have spent an extra day's rental just letting the truck sit so I could have it WHEN I needed it. Cell phone coverage in my area is questionable but why isn't a toll free telephone number provided to cover such a contingency. Additionally, spent much time giving the app information - my photo, driver license front and back photo, etc. - that could have and should have been covered when I was in the rental office the day prior or via the internet on the day prior after I made the reservation. In summary, Express Check-in sucks.Gary W.
The personal treatment was excellent, warm and professionalluis H.
Customer did not leave a comment.Jeff N.
Customer did not leave a comment.BobbiJo P.
Customer did not leave a comment.KEN S.
Let the customer choose the drop off location. My storage unit has uhaul rental available, but I had to drive 10 miles to drop off at another location. Not convenient!Shannon M.
Customer did not leave a comment.Brian T.
The only thing I disagree with is how one is supposed to fairly pay for the fuel used. I got a truck that was between 3/4 and full of a tank of gas. When one has no idea how large of a tank it has and then to calculate the amount needed to get it back to that exact spot when fueling up is impossible. So we (unfairly) filled it all the way up. Why isn't it mandatory to be full when one rents it and then to fill it back up when one returns it? No guess work involved.MARK P.
Customer did not leave a comment.Donna R.
Customer did not leave a comment.Michael V.
The cab of the truck had 1 empty Dorito bag in it. It had 1 half drank bottle of water under the seat rolling around. There were 3 jackets with masks stuffed under the seat as well. There was a Pennsylvania toll electronic pass on floor too. The inside of the truck cab had not been cleaned. The rest of the truck was good. It ran perfect and I would rent again.steen C.
The staff went above and beyond to make my rental experience a pleasant one.DIANE J.
Customer did not leave a comment.David B.
Nothing/service was above and beyond. Very pleased ! !Robert K.
Dealer was very friendly ..DANIEL O.
All goodROLAND I.
Nothing it is your typical uhaul dealeekevin J.
Customer did not leave a comment.Angelo P.
When I checked the truck in, the owner charged me $9 for gas, when I had just filled it up right down the road. He said it was on full when I rented it, but that it was at 15/16 when I returned it. Impossible, because whoever rented it before had to fill it up down the road just like I did. I will never rent there again. The man is a thief.CHARLES S.
Customer did not leave a comment.ken L.
Customer did not leave a comment.Sandra F.
Customer did not leave a comment.Jeff N.
Everything was very goodjoseph D.
Customer did not leave a comment.Lenore H.
Customer did not leave a comment.JEFF N.
Nothing. The service was excellentkris B.
Customer did not leave a comment.STEVE H.
Customer did not leave a comment.MeShawn G.
Customer did not leave a comment.KEN S.
Customer did not leave a comment.Rick H.
Make sure to clean the cab out. We found a bottle of cologne, men's razor, and a glove. Other than that, we did have fast friendly service.Justin O.
Customer did not leave a comment.Mari K.
Customer did not leave a comment.David J.
Customer did not leave a comment.GABRIEL T.
Customer did not leave a comment.DAVE N.
NOT OPEN SHOULD HAVE BEENnikola K.
Customer did not leave a comment.GINA W.
Very very friendly and accommodating. Impressive.Dave F.
Customer did not leave a comment.DAVE H.
great serviceJeff N.
Train your technicians properly. Car was not secured to dolly properly. Dangerous situation, 3.5 hour delay, and extreme distress resulted.SEAN O.
Customer did not leave a comment.Levi L.
U haul the company could care less about there dealers and there customers this survey if from the company U haul is just a come on. they could care less.Steve S.
Customer did not leave a comment.BECKY M.
Super superb service by Samantha in the midst of COVID-19 chaos, and some of my own confusion. Helpful, patient, knowledgeable and accommodating to the max!! Thank you.Gary C.
maple grove made the rental of the truck we needed a wonderful and painless process. thank you maple grove uhaul rental.if ever in need of rental again in area would love to do business there!!Todd M.
Nothing everything went fine.joe W.
Owner was very niceWendy C.
Was unable to use a discount like AARP or AAA that's unfortunatejulie S.
Not a thing!:)Neil S.
Customer did not leave a comment.Rhonda N.
I reserved my U-Haul in Princeton, WI. I had to go get it at Monetello, WI. Very disappointing.joan W.
not sureLarry A.
Absolutely nothing - the owner was very pleasant, well-organized and extremely helpful. The trailer was positioned for easy hookup and he helped with getting it hooked upJIM A.
Great service!THOMAS H.
Great customer service they had the trailer I needed and they were very helpful. I would highly recommend Maple Grove Auto to anyone needing moving or towing equipmentPhil S.
Customer did not leave a comment.Larry S.
Customer did not leave a comment.Richard R.
Great person to deal withSCOTT F.
My experience here was great! Thanks so muchKimberly C.
Customer did not leave a comment.Christopher M.
I gave a credit card online but when driver went to check out the truck, they had to call me for that info again.Renee H.
Bad serivcePamela A.
We really liked the women Sam who helped us, location was Easy to find. We did Find SCREWS in the unit that did cause very high damage to my personal propertyjimmy K.
Will never do business with this location again. We called the afternoon before to confirm our reservation. They told us we may not have a truck as one was not available. When we asked why they stated that that's how UHaul does business. We had to call another location before they finally called us back to say they would be driving to Oshkosh to get us a truck. Very poor customer service. The lady was very rude to us after we called the other business. We should not have had to do that.Ted A.
Nothing, everything was greatCURT P.
the attendant needs to be more clear on charges. I was told that I would have a 15-ft truck, and three days before my move was told that there was nothing that size available. As a result, I had to settle for a 10-ft truck, which made me make two additional round trips, incurring extra expense in mileage charges. overall, not very happy about the way i was treated. I feel that I should be given a credit of at least 40 miles due to not having a large enough truck. Samantha at the Maplegrove location was nice enough, but you guys also charged me for a deposit of $85 on Friday, then today, Monday, you charged me two times for $67 and then an additional $12, for a total of $233, when I only owed about $165, and even that amount should have been discounted $10 because I was given a 10-ft truck and not a 15-ft. That was supposed to have been changed before I was charged, and that was not done either. Here it is almost at the end of the business day, and still don't have a resolution. Samantha says she is working on it, but it seems that corporate is dragging their heels in trying to help her. Not a happy person right now, and if it is not resolved soon, and in a satisfactory manner, I will be making further steps to get restitution. You may call me for more information at my listed phone number and I will be happy to discuss the matter with you.ROGER D M.
Wish I could have picked up in Madison- little out of my way.Brenda B.
Customer did not leave a comment.SHARON J.
the owner of the location was not familiar with the Uhaul site in processing orders. He also took my license but he did not use it to add in my current address. So refund is going to an old address.rebecca R.
The employees at Maple grove worked to help me get the best deal on my truck rental! I really appreciated that, it helped me a lot!!Julie W.
Dog hair in the front....Paul H.
Customer service was wonderful very friendly and helpfulKIMBERLY K.
Nothing comes to mind. Great location, equipment and courtesy.Lloyd M.
I knew the place well, the staff friendly, and the location clean - I got Uhaul equipment several times from there previously and it was always clean - this time, the truck was OK but the car transport was NASTY - full of dried sand and dirt - a water hose and 5 minutes would have solved this problem -mark C.
Easy drop off process. Neat and orderly, quick service and courteous staff(Ken)Tom W.
Customer did not leave a comment.mary K.
Customer did not leave a comment.Michael G.
Customer did not leave a comment.ROBERT M.
Customer did not leave a comment.Verne W.
Customer did not leave a comment.carol N.
We were going to return our uhaul on Saturday afternoon(renting for 4 days and picked up at 4:30 pm on Tuesday), but this location said that they weren't there on Saturday afternoon so they charged us an extra day. There weren't there on Sunday either. We have never been charged and extra day at other locations and we usually return the uhaul after hours.DUWAYNE R.
Just wanted to make a note that my original pickup location was supposed to be at Lidtke's in Beaver Dam, WI. Finding out two days before my move that I would not be able to pick up the truck I reserved at that location on Saturday morning added SO much stress to my moving experience. I'd already started my new job in Michigan, five hours away, and had to make special arrangements for my mother and stepfather to pick up the truck 47 miles away on Friday afternoon.Amanda L.
Customer did not leave a comment.SHARON F.
Customer did not leave a comment.Jeff G.
Awesome experience!!AMBER B.
Customer did not leave a comment.Aaron P.
Not a thing!Susanne B.
Almost everything was very easy and went well, except I had to go 22 miles from my home town to pick up the truck and I was not reimbursed for the extra miles. I ended up just like 5 miles over and was charged that difference. If I had picked up the truck at my original pick up place, I would not have been charged the extra.Matthew W.
Employees are doing fantastic jobs.ROSAURO R.