Rented a truck and a car dolly online, drove 30 minutes to pick it up to be told, I'd have to drive across town, to a different place and pick one up for more money, because he didn't want to give up the one he had, as then he would have to go across town and pick one up for a customer the next day.
Larry S
Customer Reviews for Maple Grove Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Reservation was originally moved to Madison west side. I called and got it changed to Portage. However it had been rented out prior to our arrival but we didn’t find out until after we arrived. Then the reservation was made for Montello. Moving stuff is stressful enough without the run around between stores to locate an available trailer
Heidi GGreat rental from Maple Grove, as usual!
D SNothing! The gentleman was closed but let me in and helped me anyway!
James DThere was dried blood running down the inside of the cargo area of the truck. I did not clean it up, since it's blood. I'm not touching it due to the pathogenic dangers of it. I feel that since I'm required to sweep out the truck, there shouldn't be anything like that in there.
Tammy RYour representative lied about mileage and fuel charges. Overcharged me on both. I photographed the truck dash with mileage and fuel level. What you can do for IMPROVEMENT....TRY HONESTY!!
Tonya SThe agent was very impressive. He was warm, welcoming yet professional. Best van renting ecperience I have had. No truck problems, very clean. No stress. Great job
Cynthia eWe reserved a uhual in Princeton, Wisconsin. We had to drive farther to pick up our usual and because of that we had to pay more for mileage.
Ernest STruck rental was great! Easy and quick transaction. Customer service was very friendly and helpful.
Lucia Ddrop off was very smooth!
Thomas GIt was a great experience. I broke my leg during the move and had to go to the ER. My son did not have the license with him because I needed it in Oshkosh. Thank you so very much!
Donna RBad wiring kept blowing fuse in truck, no running lights on trailer
KURT SNo improvement necessary!!
Shawn S5 stars. No problems. Very pleased. Thank you for everything.
karen kA/C not working in the truck. The people were great 👍 to work with
Tom FQuick and easy check-in and check-out. Friendly agent who was knowledgeable and friendly. Easy access to the truck was appreciated.
MARSHALL FThe truck drove really well actually! Just had to figure out the Transmission Tow setting - not sure I liked that Tow mode was by default turned-ON every start. I also appreciated the after-hours drop-off. We estimated the cost upfront pretty close so no real sticker shock. Yes, I would rent from this location again... Very good service.
Jeff BProfessional check in and hook up of the trailer. Clean and Well maintained business office.
Daniel WSite location and customer service at the location was excellent. Equipment good and as advertised. Now the bad. Express Check-in is TERRIBLE. Spent 1 hour getting the truck via that method. So bad that I would have spent an extra day's rental just letting the truck sit so I could have it WHEN I needed it. Cell phone coverage in my area is questionable but why isn't a toll free telephone number provided to cover such a contingency. Additionally, spent much time giving the app information - my photo, driver license front and back photo, etc. - that could have and should have been covered when I was in the rental office the day prior or via the internet on the day prior after I made the reservation. In summary, Express Check-in sucks.
Gary WThe personal treatment was excellent, warm and professional
luis hLet the customer choose the drop off location. My storage unit has uhaul rental available, but I had to drive 10 miles to drop off at another location. Not convenient!
Shannon MThe only thing I disagree with is how one is supposed to fairly pay for the fuel used. I got a truck that was between 3/4 and full of a tank of gas. When one has no idea how large of a tank it has and then to calculate the amount needed to get it back to that exact spot when fueling up is impossible. So we (unfairly) filled it all the way up. Why isn't it mandatory to be full when one rents it and then to fill it back up when one returns it? No guess work involved.
MARK PThe cab of the truck had 1 empty Dorito bag in it. It had 1 half drank bottle of water under the seat rolling around. There were 3 jackets with masks stuffed under the seat as well. There was a Pennsylvania toll electronic pass on floor too. The inside of the truck cab had not been cleaned. The rest of the truck was good. It ran perfect and I would rent again.
steen cThe staff went above and beyond to make my rental experience a pleasant one.
DIANE JNothing/service was above and beyond. Very pleased ! !
Robert KDealer was very friendly ..
DANIEL OAll good
ROLAND INothing it is your typical uhaul dealee
kevin jWhen I checked the truck in, the owner charged me $9 for gas, when I had just filled it up right down the road. He said it was on full when I rented it, but that it was at 15/16 when I returned it. Impossible, because whoever rented it before had to fill it up down the road just like I did. I will never rent there again. The man is a thief.
CHARLES SEverything was very good
joseph dNothing. The service was excellent
kris BMake sure to clean the cab out. We found a bottle of cologne, men’s razor, and a glove. Other than that, we did have fast friendly service.
Justin ONOT OPEN SHOULD HAVE BEEN
nikola kVery very friendly and accommodating. Impressive.
Dave Fgreat service
Jeff NTrain your technicians properly. Car was not secured to dolly properly. Dangerous situation, 3.5 hour delay, and extreme distress resulted.
SEAN OU haul the company could care less about there dealers and there customers this survey if from the company U haul is just a come on. they could care less.
Steve SSuper superb service by Samantha in the midst of COVID-19 chaos, and some of my own confusion. Helpful, patient, knowledgeable and accommodating to the max!! Thank you.
Gary Cmaple grove made the rental of the truck we needed a wonderful and painless process. thank you maple grove uhaul rental.if ever in need of rental again in area would love to do business there!!
Todd MNothing everything went fine.
joe wOwner was very nice
Wendy CWas unable to use a discount like AARP or AAA that’s unfortunate
julie sNot a thing!:)
Neil SI reserved my U-Haul in Princeton, WI. I had to go get it at Monetello, WI. Very disappointing.
joan wnot sure
Larry AAbsolutely nothing - the owner was very pleasant, well-organized and extremely helpful. The trailer was positioned for easy hookup and he helped with getting it hooked up
JIM AGreat service!
THOMAS HGreat customer service they had the trailer I needed and they were very helpful. I would highly recommend Maple Grove Auto to anyone needing moving or towing equipment
Phil SGreat person to deal with
SCOTT FMy experience here was great! Thanks so much
Kimberly CI gave a credit card online but when driver went to check out the truck, they had to call me for that info again.
Renee HBad serivce
Pamela AWe really liked the women Sam who helped us, location was Easy to find. We did Find SCREWS in the unit that did cause very high damage to my personal property
jimmy kWill never do business with this location again. We called the afternoon before to confirm our reservation. They told us we may not have a truck as one was not available. When we asked why they stated that that’s how UHaul does business. We had to call another location before they finally called us back to say they would be driving to Oshkosh to get us a truck. Very poor customer service. The lady was very rude to us after we called the other business. We should not have had to do that.
Ted ANothing, everything was great
CURT Pthe attendant needs to be more clear on charges. I was told that I would have a 15-ft truck, and three days before my move was told that there was nothing that size available. As a result, I had to settle for a 10-ft truck, which made me make two additional round trips, incurring extra expense in mileage charges. overall, not very happy about the way i was treated. I feel that I should be given a credit of at least 40 miles due to not having a large enough truck. Samantha at the Maplegrove location was nice enough, but you guys also charged me for a deposit of $85 on Friday, then today, Monday, you charged me two times for $67 and then an additional $12, for a total of $233, when I only owed about $165, and even that amount should have been discounted $10 because I was given a 10-ft truck and not a 15-ft. That was supposed to have been changed before I was charged, and that was not done either. Here it is almost at the end of the business day, and still don't have a resolution. Samantha says she is working on it, but it seems that corporate is dragging their heels in trying to help her. Not a happy person right now, and if it is not resolved soon, and in a satisfactory manner, I will be making further steps to get restitution. You may call me for more information at my listed phone number and I will be happy to discuss the matter with you.
ROGER DWish I could have picked up in Madison- little out of my way.
Brenda B