Customer Reviews for Maple Leaf Motel LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Maple Leaf Motel LLC
Sarah B. on
I had an awful uhaul experience from pre rental to pick up to drop off. Before we submitted our rental online I called to inquire about us having a city to city move and the online registration not giving us the option to select a different drop off city. They said to book the rental and after it was booked they could help me adjust the drop off location to make sure it was right so I booked the rental. Then, there were bad storms and the power was out when I picked up the rental so it took longer than an hour to even get it and the person sitting outside the shell was not helpful. He basically said good luck and call uhaul cuz I can't help you. After we finally got the truck and got home to pack it up I noticed that the drop off location was listed as the same as the pick up location which wasn't okay because we were moving to a different city. We had an 8 day rental in order to pack and move to our new home. During that time I called uhaul at least 5 times to get my drop off location changed. I was frustrated everytime I called. I felt like I had to explain things everytime when I just wanted to make a simple change to my drop off location. I had two people tell me this wasn't possible even if I paid more before someone finally helped me make the change. After the change was made the drop off location want updated in my account so I called back in to try to figure out what to do with my truck at drop off. They then told me to just leave the truck and drop the keys which I was very hesitant to do because of the awful experience I had so far but this is what I did. Four days later I finally got my receipt. The charges looked accurate except for the gas I was charged for which didn't accurately represent the fuel end versus fuel begin on my rental because I never got to complete check in or check out on the vehicle and thus didn't get to personally submit the photos I had taken off the levels at start and finished, which matched. In the end, I simply did not care about this because I just wanted my experience with uhaul to be over with. I will never rent from them again.
Lori K. on
Location was filthy but service was good
josh S. on
Dirty and cluttered environment.
Mark F. on
Everything was perfect. Great help on delivery and return. Very good experience. Thanks
Guy F. on
Excellent and expedient service
don R. on
Irene was very helpful and informative and, even though there was snow and ice, all the materials were there and ready for me when I arrived to get the trailer.
DON B. on
Very helpful and easy to work with
bonnie S. on
This pick up site was not hospitable to someone having to use the restroom. We were to originally pick up at another location but specific truck size unavailable. Thought uhaul would deliver to site requested. Uncooperative. Charged for 2 days when returned within 24 hours.
Michael B. on
Right hand outside mirror needs to be tightened. It kept moving around during our 500 mile trip.
Rachael G. on
That motel is a little whore house. The person checking you out is less than appropriate. The office smells terrible. The stench of smoke was so strong it was like walking into an ashtray and I smoke!
Jennifer T. on
Nothing.. It was a wonderful experience
Bruce B. on
Your agent did a great job helping me get things setup. I will rent from Irene again, if needed.