Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was moisture in the mom attic section of the trailer. One of two of our couch cushions were wet including a couple boxes. There was also glass found up there as well.
U-Haul needs to have the equipment at the location closest to the customer. If I rent it in Oshkosh, I should be able to pick it up in Oshkosh, and not have to drive more than 1 hour out of my way to go and get it, and not find out about that until 1 day prior to my trip. I hate U-Haul, but because it's the only show in town, they win.
I would improve general maintenance of the fleet at that specific location. Mechanic that came out to fix the truck said it was horribly neglected and abuse. Store did not perform maintenance on vehicle.
Customer service person at this location not tech savvy and very flustered. The truck arrived with moving pads in it even though we didn't order them or use them. We were charged for it then the charge was reversed but it took days to reverse and multiple contact with agent. The motel the trucks were at was super dumpy and sketchy.
Drop off was easy, called the owner was very inviting on the phone; thats about all the contact I had.
Nothing! She was great and very friendly/easy to work with.
N/A
I had an awful uhaul experience from pre rental to pick up to drop off. Before we submitted our rental online I called to inquire about us having a city to city move and the online registration not giving us the option to select a different drop off city. They said to book the rental and after it was booked they could help me adjust the drop off location to make sure it was right so I booked the rental. Then, there were bad storms and the power was out when I picked up the rental so it took longer than an hour to even get it and the person sitting outside the shell was not helpful. He basically said good luck and call uhaul cuz I can't help you. After we finally got the truck and got home to pack it up I noticed that the drop off location was listed as the same as the pick up location which wasn't okay because we were moving to a different city. We had an 8 day rental in order to pack and move to our new home. During that time I called uhaul at least 5 times to get my drop off location changed. I was frustrated everytime I called. I felt like I had to explain things everytime when I just wanted to make a simple change to my drop off location. I had two people tell me this wasn't possible even if I paid more before someone finally helped me make the change. After the change was made the drop off location want updated in my account so I called back in to try to figure out what to do with my truck at drop off. They then told me to just leave the truck and drop the keys which I was very hesitant to do because of the awful experience I had so far but this is what I did. Four days later I finally got my receipt. The charges looked accurate except for the gas I was charged for which didn't accurately represent the fuel end versus fuel begin on my rental because I never got to complete check in or check out on the vehicle and thus didn't get to personally submit the photos I had taken off the levels at start and finished, which matched. In the end, I simply did not care about this because I just wanted my experience with uhaul to be over with. I will never rent from them again.
Location was filthy but service was good
Dirty and cluttered environment.
Everything was perfect. Great help on delivery and return. Very good experience. Thanks
Excellent and expedient service
Irene was very helpful and informative and, even though there was snow and ice, all the materials were there and ready for me when I arrived to get the trailer.
Very helpful and easy to work with
This pick up site was not hospitable to someone having to use the restroom. We were to originally pick up at another location but specific truck size unavailable. Thought uhaul would deliver to site requested. Uncooperative. Charged for 2 days when returned within 24 hours.
Right hand outside mirror needs to be tightened. It kept moving around during our 500 mile trip.
That motel is a little whore house. The person checking you out is less than appropriate. The office smells terrible. The stench of smoke was so strong it was like walking into an ashtray and I smoke!
Nothing.. It was a wonderful experience
Your agent did a great job helping me get things setup. I will rent from Irene again, if needed.
Appreciated having my 8:00 slot returned as originally reserved.
Great service!
The tow dolly had a tail light wire that was broken. The other lights worked. We did tell the location about the tail light wire.
Small town drop off..nice ...she opened door for me....I feel 29 again
Brake didn't seem to work
Great check in & check out. Service was A1 Thank you for the great price & Service.. I will be back :)
I requested the rental location to cancel my insurance that I SIGNED up for on the trailer because I found that my vehicle insurance covered the trailer. The woman from where I rented the trailer said that she could not cancel but would be contacted by their corporate office. That of course never happened. That is just one thing that went wrong.
Had to go from sheboygan to plymouth to get truck she made me think rerenting the truck wasnt a problem so i kept it another night got a call early in the morning from Appleton being yelled at and talked down to as well as threatened i was going to get all these extra fees i will never rent from uhaul again thank you for the worst experience
The location is a very dated motel. Check-in is at the front desk which looks like a living room of a trashy home. Technically, check-in was OK.
Older motor lodge with gravel drive. Serves purpose. Personnel was helpful.
The surrounding environment was a little uninviting but the vehicles were clean and up to date. The service was prompt and professional.
Very low key. Vehicles are housed at an old motel. Very smokey and dirty but vehicles were clean. When we returned there wasn't any parking and we had to wait about 10 minutes for someone to show up to get the keys. They said we could just leave but I didn't feel right about that. Overall it was fine just not very professional but it got the job done and the location was convenient
Gave me the wrong keys, wrong truck, had to redo the order. I got my uhaul 40 minutes late. Was also promised a 20' and ended up with a 15'.
Nothing very easy transaction
Have a restroom for a customer to use!
The clerk was very nice and took care of us promptly.
Dana was a pleasure to work with. Thank You
Make sure you actually check your mileage and pay attention to what they're charging you for. Unfortunately I had a very negative experience here. When I arrived, a child answered and then an impatient woman helped us going. She was quick but didn't explain much. The vehicle worked fine. I wasn't entirely disappointed until after when I was emailed a receipt that charged me for twice the mileage that we had gone. I reported thugs immediately and the regional manager called me. However since I hadn't taken any pictures and had no evidence other than a gas receipt, I was forced to pay the extra. I'd fight it more but for $50 it's really not worth it. Just makes me question the values of the people who are running this place. I will never rent from here again and any other uhaul dealer I will always make sure to take a picture of the mileage before and after with a time stamped photo.
Charge the correct fees. I was charged extra for mileage. We only drove approx. 40 miles, double charge for safemove, double charge for daily fee. Not happy.
Upon arrival to the location the women that ran the u-Haul service was not there to check out truck and when she arrived, seemed over whelmed She brought out the contract and but a x where she wanted me sign and did so we did not go around the truck for damages or check gas or miliage which I have previously done at a different time renting from u-haul. when getting in truck the gas was at under 1/2 full, and I signed contract saying it was 3/4 full. The women seemed very rushed and unprofessional.
Make sure all the lights work
I believe that your trying to turn simple car hauling in to rocket science with the system you are using. But I will use it again.
Very friendly!!!! ????
Very helpful and had plenty of equipment available.
People at this location were extremely helpful and understanding and went out of their way to make sure we got exactly what we needed...very satisfied.
There was No slot to drop off paperwork after hours.
