Customer Reviews for Marion Oaks Storage Facility
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Marion Oaks Storage Facility
Enoch F. on
The woman working there was very pleasant and extremely delightful to do business with
Jane W. on
Although this truck was new (around 7000 miles) the air conditioning did not work. It blew cold air for about 3 minutes but took it about 5 minutes for that to happen, then the cold air stopped. We had to roll down the windows for air.
John B. on
Make sure when someone reserves a vehicle that its available. Went to 2different places, 1 out of the way to say what I needed wasnt available. Then had to take something bigger than needed and had to pay for it. Spent 3 hours of our day on the phone trying to get someone to pay what I ended up going out of way for and they still screwed me so far.
james M. on
Great service and very efficient
Carol C. on
Did not have any issues turning truck in.
Julio A. on
N/a
Roselin T. on
Very easy and reasonable price that I could afford ,uhaul always for my rental truck needs.
christopher M. on
Computer equipment used for rental and return not functioning was charged extra day rental because of this. I only had trailer 3 hours.
Larry I. on
Excellent experience, efficient, friendly people. The equipment was in great shape and we are exceptionally pleased. I commented to the attendant when we returned the truck that the windshield was very dirty. It's love bug season here and it happens. All the more reason to make sure they are clean.
christina M. on
It was the worst experience ever I did the after hours rental of a u-haul. And it was not good I pre register an reserve the U-Haul the same day I needed. Went to arrive there it took a hour for me to put my ID front an back. I called the after service 1800 # 5 different times talked to 5 different people no one would help me. The furniture I was trying to pick up I was so late. I was not rent after hours again big disappointed.
JOSEPH C. on
N/A
Dale B. on
overall my whole experience was very good i chose Uhaul because they have been in the game the longest.
Gary G. on
It's hard for an open lot to invite you but it was as expected and more..
Angel C. on
Great Service.
Jose P. on
Great service
JOHNATHAN H. on
I had an issue with my contract and the employee advised she could not help me. The employee advised to take it up with corporate.
Scott L. on
????
david H. on
In the middle of a field so how would one rate? Once reception for the phone was obtained was able to do mobile return. convenient to our new house...
James D. on
The truck was horrible !! there was damage all over the truck, it had 160k miles on it, bounced all over the road and damaged almost all of my plates and dishes, the brakes were bad, there was no air conditioning and I am in Florida, and the headlights were pointed at the ground so I could not see 5 feet in front of me, had to ride with high beams on to see and was pulled over by the police ( i wasnt ticketed, but still was pulled over about the headlights. ) It was the worst rental I have ever had.
David V. on
Easy- peasy drop off, include the local ph# on the confirmation sheet.
Teresa P. on
This is my 2nd rental in the last 30 days and both times I have been extremely pleased with the customer service. It is much appreciated during the hot Summer months of Florida and the stress of moving
David G. on
Great customer service!
BRYAN R. on
Better gas mileage vehicles. I got the smallest vehicle box truck they had. Drove 36 miles and it used a quarter tank of gas. Coat me $12.00 to top it off. Customer service was great.
Altrina M. on
The lady at the front desk is wonderful nice and friendly
Desmond W. on
No Improvement need, I was extremely well taken care of and it was a pleasure renting a truck for my move.
RALPH H. on
After hour drop off. Just talked on phone.
Craig B. on
very nice and was ready to go when I got there. Thank you
LaMark D. on
Fix the leak on the passenger side ceiling.
Levi H. on
Angelic was very helpful. She is knowledgeable and professional. Always going above and beyond. We had our truck scheduled for truck share. We kept having issues with website and was chatting with representative This was taking a long time and we were late for move. Angelic helped us in the office saving us time and more stress. She is a true asset to U-Haul.
Karen K. on
Always willing to help!
Tanya A. on
The woman who we dealt with is always wonderful and friendly. The location is great and the prices are always just right.
Evan P. on
The truck was pretty beat up. The ramp fell completely off.
Carmen R. on
Great service from beginning to the end!
Quinton C. on
The women were helpful but the young man working at this location did not want to get off his cell phone tp do anything. The lady there had to make him assist me. I was almost done taking the car transport off my truck before he got there to help me.. Recommend that you get someone that will get off their cell phone and assist the customer.
todd H. on
Person at the counter was great.
Blanche R. on
First time renting a U HAUL truck. Great experience. Every thing went smoothly
Bruce M. on
Pickup truck was a bit dirty on the inside, but I guess that's to be expected for a working vehicle. Staff were very friendly, answered all my questions and provided the instructions I needed to return the vehicle outside of hours. Will definitely rent from this store again when the time arises.
Eric D. on
My truck had no exhaust which was extremely loud
Stephen M. on
Will probably rent here when I have need of pickup
Jerry R. on
The young lady who assisted me the day I picked up the trailer was very friendly and also assisted me in hooking up the trailer. The rental time was appropriate for what I needed. She was also very helpful and accommodating when I returned the trailer. The experience was very positive. Thank you.
Roy D. on
Very helpful
miram M. on
Overall very nice service. The person who took our order was very polite And made sure we had the best service and the right equipment. Offered us everything the company had. So we were able to start our 6 hours trip knowing that our things were insurance. Thank you.
John P. on
While the truck itself was very clean, there must be an issue with the suspension. We were bouncing all over I-95 and because it was a far bigger truck than I needed (I reserved a 10' and was "upgraded" to a 26'), all of my stuff bounced around in the back of the truck causing significant damage.
LORI T. on
everything was great, we got the job done, thank you,
Scott M. on
No improvement needed, the staff was professional and polite, give them raises so they stay.
mike P. on
Very accommodating. Very friendly and personable!!
craig S. on
Offer discount
sergio P. on
Customer service rep is awesome
Sheldon C. on
Perfect location, great staff(s)....
daverlee S. on
The agent was happy courtois and very helpful This was the easiest part of my move Thank you
Marcelo F. on
Please Ujaul replace that truck, is not suitable for driving it on the road safely Very poor light for driving at night Shaking all over (mirrors, doors) Making a lot of noises like if it will fall apart anytime Driver's door did not closed enough to stop the whistling from air coming in The back was nasty unacceptable odors, it seems like it was use to transport garbage Fluids were spilled all over the floor from garbage cans I really needed it the truck yesterday morning, I couldn't refuse it because my time is valuable and they didn't have another one available for me I really regret not refusing it All my clean boxes, bags and mattresses got dirty all over because of this filthy piece of junk
Ken S. on
Excellent service
Thomas S. on
Uhaul needs to make every effort to have equipment located at the Uhaul location closest to the customer. Many times I have had to drive clear across town to pick up equipment because the farther location was the area dealer in charge and not at the dealer just around the corner. Advance scheduling allows Uhaul to locate equipment closest to the customer for customer convenience. Customer convenience can only help uhaul increase business.