Customer did not leave a comment.
KRISTINE S
Customer Reviews for Marion Oaks Storage Facility
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You guys are not honest about the gas. We put the same amount of gas that was given to us yet we got charged additional money. When I called to rectify it the solutions were not really helpful. I won’t ever use u haul again due to this experience.
ORLANDO HEverything was great
JAMES SThe office people were very helpful and polite. The check out was very easy. Thank you.
ROBERT BThe truck AC was not working. Had to drive 5 hours with no ac.
Robert HThe online process to pick up the truck with the app did not work. I called the 800 number which suggested I use the website. I did, and boy does is have too many steps, plus customer service hangs up before I was done, leaving me to deal with it unassisted. The after business hours process needs to be overhauled! Have you heard of AI?
Luis SSystem auto adds equipment that may not be needed
Brian Wu guys are great!!
DEBBIE MTruck need alignment, runs rough
JUAN RThe inside of the uhual was not clean.
LINDA RI spoke with someone by phone, no face-to-face contact but nonetheless she was very curtious and answered all of my questions. Thank you
ANTOINETTE OService was great, no problems. Reservation was made online and pickup was easy and hassle free.
PAUL GService was quick.
ANTHONY WLocation is convenient and I was glad they had vehicles available to pick up and drop off. Angelic is super bubbly and helpful! It’s a friendly voice over the phone and in person. She’s awesome! My only negative comment is the truck that was given to me. The right side mirror was broken that I could not adjust which made it hard to see. Trucks like that I would not schedule out for use till it’s been repaired for the customers safety. Other then that everything was great!
ANGIE RVisor was broken. Mirrors could not be adjusted.
Larry SThey were very helpful nice and awesome
ANGELA RMy experience with UHAUL was excellent, very professional and helpful
DAVID DThe truck we used was running ruff and smoke was coming out of the exhaust
JACKIE HWe had arranged to pick up closer to our home (not even 10 minutes away) We got a call that the truck wasnt available at our selected location and that we would have to travel 35 minutes to pick up
Jim MUhaul app failed for a proper return to take pictures and all that.. overall just a really bad experience.
Ieisha ZTodo fue exelente el trato de los empleados de primera calidad
PEDRO AVery smooth experience. No issues
LYNN GMuy buena atención. Muy amable y colaboradora la recepcionista
OSCAR MRight size truck availability for time reserved.
Michael FKeep doin g the exact same thing.
JAMES ECustomer service was great.. Rep was friendly and courteous … service was expeditious
SONIA BHave uour personal offer moving blankets etc when placing order for rental. I was told I didn't need to order, I could pickup what I needed when I picke d up the truck. The location did not have any blankets, boxes or any equipment, other than the truck.
Harriett HVery friendly and accommodating.
RONALD AGreat customer service
SHATOYA EThey were friendly at drop off location
Ulysses HOne headlight was out. Part of headliner had fallen down seat and seat cover were ripped,. Air conditioner, squealed at certain settings. However,, the truck was easy to drive and the check in check out process what is efficient.
DAVID BI was not aware of no loading ramp on the truck.
Jorge MThe lady there is super sweet and helpful! I would come back here for my moving and storage needs. A+
Toni WMore truck availability
roberto aVery nice folks to deal with very friendly and knowledgeable highly recommended
RUSSELL LMrs. Angelique made it happen! Very grateful that she contributed to our successful move.
ZARI SHave better employees that want to help.
Anthony NExcellent customer care and service. Could not have asked for anything better. Thank you!
Michael BOnly complaint I had is; there was no windshield wiper fluid in hurricane season!
Jerry WFast, friendly, professional service.
Deborah MThere was no information provided during the reservation process as to where to find the key for the vehicle before operating hours. Spent 25 minutes looking for key and trying to get someone by phone or by chat to find out key location in lock box and code. Upon returning vehicle, requested assistance from the woman on duty and although she saw the reservation on her computer she told me I had to check vehicle in on my phone. Phone process did not complete and I had to contact main UHaul number. Was told the manager, Jason, of this location would call me to discuss credits for the issues that I experienced, never received a phone call or email and received no credits on my invoice. Very disappointed with this experience as I have used UHaul in the past and had great experiences.
Eleanor FThe office staff are very pleasant and helpful.
Katie GThank you to the particular woman, I think her name was Carolina, who helped give me a discount since I was donating to the Church. The Sisters are very appreciative for the furniture which had been in the family for 22 years. I am very happy they are now in a good place with the Sisters. God bless you all.
Jocelyne BThe staff at this location was courteous and professional prospective customers will fell the same .
Ronaldo QPicking up the truck was a diffucult experience
Victoria CThis facility was very helpful knowledgeable and pleasing to work with I will be returning thank you for your help
david j