Customer Reviews for Marion Oaks Storage Facility
(U-Haul Neighborhood Dealer)

Rating:

3.0

The online process to pick up the truck with the app did not work. I called the 800 number which suggested I use the website. I did, and boy does is have too many steps, plus customer service hangs up before I was done, leaving me to deal with it unassisted. The after business hours process needs to be overhauled! Have you heard of AI?

Rating:

2.0

System auto adds equipment that may not be needed

Rating:

5.0

u guys are great!!

Rating:

3.0

Truck need alignment, runs rough

Rating:

5.0

The inside of the uhual was not clean.

Rating:

5.0

I spoke with someone by phone, no face-to-face contact but nonetheless she was very curtious and answered all of my questions. Thank you

Rating:

4.0

Service was great, no problems. Reservation was made online and pickup was easy and hassle free.

Rating:

4.0

Service was quick.

Rating:

4.0

Location is convenient and I was glad they had vehicles available to pick up and drop off. Angelic is super bubbly and helpful! It’s a friendly voice over the phone and in person. She’s awesome! My only negative comment is the truck that was given to me. The right side mirror was broken that I could not adjust which made it hard to see. Trucks like that I would not schedule out for use till it’s been repaired for the customers safety. Other then that everything was great!

Rating:

4.0

Visor was broken. Mirrors could not be adjusted.

Rating:

5.0

They were very helpful nice and awesome

Rating:

5.0

My experience with UHAUL was excellent, very professional and helpful

Rating:

3.0

The truck we used was running ruff and smoke was coming out of the exhaust

Rating:

3.0

We had arranged to pick up closer to our home (not even 10 minutes away) We got a call that the truck wasnt available at our selected location and that we would have to travel 35 minutes to pick up

Rating:

3.0

Uhaul app failed for a proper return to take pictures and all that.. overall just a really bad experience.

Rating:

5.0

Todo fue exelente el trato de los empleados de primera calidad

Rating:

5.0

Very smooth experience. No issues

Rating:

5.0

Muy buena atención. Muy amable y colaboradora la recepcionista

Rating:

5.0

Right size truck availability for time reserved.

Rating:

5.0

Keep doin g the exact same thing.

Rating:

5.0

Customer service was great.. Rep was friendly and courteous … service was expeditious

Rating:

3.0

Have uour personal offer moving blankets etc when placing order for rental. I was told I didn't need to order, I could pickup what I needed when I picke d up the truck. The location did not have any blankets, boxes or any equipment, other than the truck.

Rating:

5.0

Very friendly and accommodating.

Rating:

4.0

Great customer service

Rating:

5.0

They were friendly at drop off location

Rating:

4.0

One headlight was out. Part of headliner had fallen down seat and seat cover were ripped,. Air conditioner, squealed at certain settings. However,, the truck was easy to drive and the check in check out process what is efficient.

Rating:

5.0

I was not aware of no loading ramp on the truck.

Rating:

5.0

The lady there is super sweet and helpful! I would come back here for my moving and storage needs. A+

Rating:

4.0

More truck availability

Rating:

5.0

Very nice folks to deal with very friendly and knowledgeable highly recommended

Rating:

5.0

Mrs. Angelique made it happen! Very grateful that she contributed to our successful move.

Rating:

2.0

Have better employees that want to help.

Rating:

5.0

Excellent customer care and service. Could not have asked for anything better. Thank you!

Rating:

5.0

Only complaint I had is; there was no windshield wiper fluid in hurricane season!

Rating:

5.0

Fast, friendly, professional service.

Rating:

2.0

There was no information provided during the reservation process as to where to find the key for the vehicle before operating hours. Spent 25 minutes looking for key and trying to get someone by phone or by chat to find out key location in lock box and code. Upon returning vehicle, requested assistance from the woman on duty and although she saw the reservation on her computer she told me I had to check vehicle in on my phone. Phone process did not complete and I had to contact main UHaul number. Was told the manager, Jason, of this location would call me to discuss credits for the issues that I experienced, never received a phone call or email and received no credits on my invoice. Very disappointed with this experience as I have used UHaul in the past and had great experiences.

Rating:

5.0

The office staff are very pleasant and helpful.

Rating:

5.0

Thank you to the particular woman, I think her name was Carolina, who helped give me a discount since I was donating to the Church. The Sisters are very appreciative for the furniture which had been in the family for 22 years. I am very happy they are now in a good place with the Sisters. God bless you all.

Rating:

3.0

The staff at this location was courteous and professional prospective customers will fell the same .

Rating:

4.0

Picking up the truck was a diffucult experience

Rating:

5.0

This facility was very helpful knowledgeable and pleasing to work with I will be returning thank you for your help

Rating:

5.0

Everything was perfect!

Rating:

4.0

Everything was fine I wiy recommend U haul to my friends.

Rating:

1.0

This really has less to do with the location than it was with my experience. It's safe to say it was one of if not the most frustrating experiences I've ever had with a company and I'll probably never use Uhaual again or if I do I'll NEVER use the self service. I arrived at the location at 6pm and started the self service pick up. My wife had dropped me off, granted it was raining but I didn't think it would take very long. It was also my first time ever using the after hours pickup. The app could not pick up my location, I had all the permissions needed and the Uhaul app was update date but nothing, an after about 30 mins of trying I had to call customer service. During the call my phone died since I had just gotten off of work and luckily I messaged my wife to pick me up before it did. I charged my phone and attempted again but I was locked out of my account so I had to call customer service again. Finally they unlocked my account and I was able to proceed so she hung up. But then I couldn't scan the back of my license and it was going on 8pm. My pick up was for 6pm and my kids where in the car with my wife and I so had to take them home. On my way home I had to give customer service another call. She told me I was locked out of my account again unlocked it and told me I had be at the location for the upload of my ID to work. She stayed on the phone with me until I got back to the location and tried to walk me through scanning the back of my ID again. I got locked out of my account for the 3 time just when she told me to use a web browser instead of the app. Finally after over 2 hrs I was able to pick up my uhaul. The Uhaul was in okay condition but it made noises the entire time driving and I'd recommend a mechanic look at it because it didn't seem like it was running as it should be. Overall I've never had an experience like this before and I don't think I'll ever use a Uhaul again. I will say one thing all the customer service agent's I spoke to were wonderful and very understanding considering how angry I was at the time.

Rating:

2.0

For the location, it is what it is. Friendly staff, old tired truck, bad front end, poor braking in rain. However if I had to, would rent there again, BUT would check truck FIRST. Also check in miles were 200 + over actual ! Glad I caught it.

Rating:

3.0

The truck was clean but the drivers door would not close completely and while I was driving in the pouring rain I got soaked from the rain coming in the door and running down the seatbelt and soaking my shirt and lap!!! terrible experience for very basic expectation of staying dry while INSIDE the truck!

Rating:

5.0

Always can count on service at this location.

Rating:

5.0

Friendly staff, got me checked in quick, and checked out just as fast, recommend this place