Customer Reviews for Market Place IGA
(U-Haul Neighborhood Dealer)

Rating:

2.0

Equipment was very old and beat up, the guy inside didn’t seem to know what he was doing, they only stayed open till 3 o’clock in the afternoon

Rating:

3.0

Dropped off after hours so did not interact with personnel.

Rating:

5.0

Great customer service

Rating:

1.0

I arrived at my scheduled location and they did not have my reservation. They didn’t call Uhaul and sent me down the road to another location who also didn’t have my reservation. The second location had me call Uhaul and sent me 15 minutes away to finally find my truck. The truck itself was not in good shape, dirty, and the transmission wasn’t shifting correctly causing a very bumpy drive. I will not be using these services again.

Rating:

1.0

Double charged

Rating:

3.0

The location and equipment was just fine, but the app was buggy as hell. It would not let me select NO that the dolly was not in the trailer like it was supposed to be and also continue check in. If I selected NO the Continue button would just grey itself out and I had no one/counter/rep to talk to for getting help. I requested a callback, it said I would get a call in 3 minutes and I never received a call. I tried live chat and I would just get a page reload and then "This page does not exist" I need to get a refund for the dolly I paid for because it was not included.

Rating:

4.0

Nothing

Rating:

5.0

Experience was great- no complaints

Rating:

5.0

Good customer service and fast. Thanks

Rating:

4.0

Both the guys are excellent. They helped me loading the auto-transport.

Rating:

5.0

Nothing

Rating:

3.0

More knowledgeable employees.

Rating:

5.0

So simple

Rating:

5.0

Nothing you did well enough

Rating:

5.0

Little better attentiveness to customer service

Rating:

4.0

I picked a location for drop off that was open until 11:00 PM even though it was farther - When I asked is it really open that late (his computer showed it) he said if not Said I could drop off any any loctaion. Found out later there is a fee to that if I do. Of course that location is not open until 11:00 so I wasted a trip

Rating:

5.0

Keep up the great customer service!

Rating:

1.0

We dropped off the truck a day early and got a call from U-Haul asking us to return our truck. The location did not process the return for THREE days. And that was only after we had to reach to them. This has never happened to us before. NOT happy.

Rating:

5.0

Very friendly and fast service. Trailer was just what I needed to get the job done.

Rating:

5.0

Great to work with. Even worked it out so I could pick up after hours.

Rating:

5.0

Excellent service and very friendly/helpful staff! Keep up the good work!

Rating:

1.0

When I drop off my rental the man behind the counter was a real ass! I wanted a receipt for my return and he said he couldn't give me one. He was just a real jerk! Tuan Mai needs to get his shit together.

Rating:

5.0

When an appliance dolly is reserved and you charge a customer for it, make sure you actually give them the appliance dolly. It’s annoying when you need an item spend money on it but the item is never delivered

Rating:

2.0

This was NOT the location I reserved at. It was way out of my way and their selection of boxes didn't exist. Why do you bother to ask folks ri reserve if you don't have the integrity to honor pickup locations selected? Very poor customer service. You know, the folks who pay for your services.

Rating:

2.0

Clean the truck out. You are just passing onto the renters what you should be doing. This location was very slow getting us checked in. I recommend doing a self check in and getting the truck keys from the lockbox.

Rating:

4.0

Still have not recieved my remaining balance. And was over charged

Rating:

2.0

The man we talked with at this location was rude and seemed to not care about his job. His only help was to say "I can't help you you have to go online." However when we picked up the trailer, the lady that helped us was very nice and showing another gentleman how to process us.

Rating:

5.0

Lanny is Awesome. He is So friendly. He even hooks the trailer up for us. We REALY appreciate him. Thanks Lanny!

Rating:

3.0

Wiper blades were torn. The inside of cab wasn't clean. Had to sweep out from last use.

Rating:

1.0

Man did not check to see if trailer was attached to my tow vehicle or my vehicle on the trailer was on correctly. I knew how to do it so i wasn't concerned but i was driving 5hrs and 20 min home and had a blow out on trailer 3 hrs into the drive. I did the online service at uhaul. Didnt get any response in 40 minutes of waiting! So i had to call uhaul multiple time to actually talk to a person! Then it was almost an hour before uhaul notified a tow truck driver. Then over a half hour before they showed up because he was 30 minutes away( not his fault) he did a great job of fixing the tire and getting me on my way. 10 miles down the road i had another blow out! We decided to leave the teailer at the uhaul dealer there and drive the rest of the way. A trip that normally takes 5hrs 20 min took over ten! I will not be using uhaul again if i DO NOT GET A REFUND! The man at home town auto sales was great and apologized for what had happened but it was in no way his fault.

Rating:

3.0

Employee didn’t check condition of trailer when I returned it and did not check in the equipment until I called hours later about it. Also, that employee had left without even checking it in and another employee had to do it for them.

Rating:

2.0

Staff were as helpful as they could be, but need storewide training. The only person who truly knew how to check out a u-haul only worked on the weekends and had to be woken up with a phone call to guide them through the process. We had completed the online check in process, and pre-paid, and it still took nearly 30 minutes to get the key in hand. Again, not the fault of the individual employees and they were very apologetic and helpful with what they knew how to do.