Customer Reviews for Market St Storage
(U-Haul Neighborhood Dealer)

Rating:

2.0

I arrived to pick up my rental unit and there was no Dropbox instructions or anything. I completed the k on line checking and was told to “head in and get the keys from someone onsite) problem was no one was there. They decided to take their lunch right before I was to arrive. By the time they did arrive they acted like they couldn’t help me because they were still on lunch. They finally helped me and after waiting more time they retrieved the keys. This delay put my time Table off and resulted in me having to bring it back late and incur another day of rent.

Rating:

3.0

Wiper blade came off during the drive with a very severe thunderstorm. Unable to see I had to pull over immediately on the side of the road and risk my safety. Unfortunate situation but not acceptable. When the vehicle was dropped off and I informed the employees they acted as if I said nothing. They had no interest in my experience or my well being.

Rating:

1.0

She is adding return late fee at the time of pickup very rude and prejudice

Rating:

5.0

Nothing everything was great.

Rating:

5.0

I wanna take time and thank Ms Lisa for helping me out today. We need more carrying individuals and hard workers like that

Rating:

5.0

The process was quick easy and simple. The truck was clean we had no issues

Rating:

5.0

Excellent Service

Rating:

4.0

U-Haul needs to fix the drivers visor as it is broken. The trucks SHOULD BE full with fuel, the one I rented was almost empty when I rented the box truck. I rented the same type truck in Canyon Lake TX the day before and it was in excellent condition and full of gas! All equipment worked perfectly and had NO issues.

Rating:

5.0

She was very professional and witty.

Rating:

5.0

Great customer service. Easy pick up and drop off. Will use this location again.

Rating:

5.0

Poner un letters grande que se vea de lejos

Rating:

3.0

Have actual access to the truck if we reserve it online and request the mobile pick up instead of the in person pick up, and have more than one person in the office (I waited about 40-50 mins to get my rental).

Rating:

5.0

Agent Annabelle was very polite and helpful. Answered all my questions and concerns. Great first experience.

Rating:

3.0

It only had one truck I had to wait over half an hour to get the truck

Rating:

5.0

Make sure the charges are accurate I was charged for 2 days and only had it 7 hrs and some other charge was doubled mistakenly all of it led to overdraft of my account and excess charges that of which I have to personally pay out of my pocket..it was however not the attendants fault

Rating:

5.0

Annabelle was very nice and courteous. I would definitely used this location again

Rating:

5.0

The service was great and so was the truck!!!!!! Thanks

Rating:

5.0

Awesome service experience.

Rating:

2.0

U-haul web portal did not work. Sat around for 20 minutes before representative called in to push contract through over the phone. Also vehicle smelled of cigarettes and rubber.