Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was dark so I could not see much; however, the key drop box was in a neat and clean area. The person on site was very helpful in assisting me in making sure the uhaul truck was secure.
Doris M
Rating:
5.0
Customer did not leave a comment.
STEVEN M
Rating:
3.0
It was closed
Michael M
Rating:
5.0
Customer did not leave a comment.
RANDY M
Rating:
5.0
Service was very good, but location was a little hard to get to.
Warren R
Rating:
4.0
Maybe a better lot.
RODRICK S
Rating:
5.0
Everything went exactly as needed. The service was great
JOHN S
Rating:
1.0
Poor hours of operation. No one there to help me. Difficult to find, on a side road off a side road. A towing service not really interested in serving U-Haul customers.
Henry A
Rating:
5.0
Very smooth process to rent
GARY A
Rating:
5.0
Very timely and efficient pickup and drop off a very friendly. Will gladly rent from here agin
CAMERON N
Rating:
3.0
Customer did not leave a comment.
Joleada L
Rating:
5.0
Customer did not leave a comment.
JOHN M
Rating:
5.0
Customer did not leave a comment.
ROBERT D
Rating:
5.0
Easy process, and I got what I asked for. Fantastic business!
LIBBY L
Rating:
5.0
Customer did not leave a comment.
lee m
Rating:
5.0
Customer did not leave a comment.
SHARON D
Rating:
4.0
Customer did not leave a comment.
LARRY W
Rating:
5.0
Great customer service
MICHEAL S
Rating:
5.0
Quick, easy and good price!
LIBBY L
Rating:
5.0
Service was great - super nice
MATTHEW F
Rating:
3.0
Hard to locate and office technology wasn’t working.
Trina L
Rating:
5.0
Customer did not leave a comment.
SEAN W
Rating:
5.0
Customer did not leave a comment.
WAYDE C
Rating:
3.0
The location is in the middle of nowhere, dark and no directional signage available on how/where to drop off the trailer. We were kind of worried leaving the trailer unlocked in an empty field, but luckily we received a receipt the following day. Surprised this is the best location near a big university.
Amber W
Rating:
5.0
Customer did not leave a comment.
PAUL K
Rating:
4.0
It was after 4pm and nobody was there. I dropped it off the same day and was still charged for 2 days. Left the vehicle swept and clean and did not see the advertised refund. The No answers were due to nobody there at 8pm
NORMAN H
Rating:
4.0
Customer did not leave a comment.
Chris T
Rating:
5.0
nothing
ALLIE P
Rating:
5.0
Great Friendly people to do Business with .
Thank You
PAUL V
Rating:
5.0
Customer did not leave a comment.
TIMOTHY H
Rating:
5.0
Customer did not leave a comment.
KRYSTI V
Rating:
5.0
Customer did not leave a comment.
DARRELL F
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
Rating:
5.0
Customer did not leave a comment.
JAMES P
Rating:
5.0
Customer did not leave a comment.
Justin A
Rating:
5.0
Customer did not leave a comment.
William A
Rating:
5.0
Customer did not leave a comment.
JAMES P
Rating:
1.0
Fuel leak on the truck, Truck cab reeked of cigarette smoke, NO blankets, NO furniture dolly, NO utility dolly, even though we reserved over i month in advance .... and NO ONE contacted us to let us know these items would not be available.
GARY M
Rating:
4.0
No comment.
LARRY W
Rating:
3.0
The furniture pads were dirty and the back of the truck had grass and leaves in the back
Megan F
Rating:
5.0
Would be nice to have restrooms there while waiting.
CLIFTON N
Rating:
4.0
Customer did not leave a comment.
CHARLIE B
Rating:
4.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Customer did not leave a comment.
ANGELA H
Rating:
5.0
Customer did not leave a comment.
KENNETH W
Rating:
5.0
One of the best locations ever.The attendant lady was excellent and helpful.
TIM G
Rating:
5.0
All good . Customer service rep at pick up was top notch
MICHAEL H
Rating:
4.0
Customer did not leave a comment.
BAELIN B
Rating:
3.0
There was no one there to help undo the U-Haul trailer and it’s too heavy for one person to do it. They should tell you in advance that no one is available at drop off
Polly K
Rating:
5.0
Customer did not leave a comment.
JOHNNY E
Rating:
5.0
Customer did not leave a comment.
PHILIP P
Rating:
4.0
Doesn't open until 9. For me at least, an earlier time would have been much preferable. Dropoff time is fine.
DANIEL K
Rating:
5.0
Customer did not leave a comment.
Martin D
Rating:
5.0
Customer did not leave a comment.
MARY M
Rating:
5.0
Customer did not leave a comment.
MEREDITH H
Rating:
5.0
Customer did not leave a comment.
CHARLES K
Rating:
4.0
Customer did not leave a comment.
JAMES R
Rating:
5.0
I sent question to customer service on additional $75 coverage fee. Overall great experience but was not aware of this fee.
TODD C
Rating:
4.0
Customer did not leave a comment.
CHARLES S
Rating:
4.0
Customer did not leave a comment.
MARY E
Rating:
5.0
Customer did not leave a comment.
THOMAS C
Rating:
5.0
Everything was very easy!
Barbara S
Rating:
5.0
Customer did not leave a comment.
BENJAMIN D
Rating:
5.0
Customer did not leave a comment.
KATHLEEN O
Rating:
5.0
Customer did not leave a comment.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
MARTHA M
Rating:
5.0
Everything went great. Easy pickup and drop off. Truck was well maintained.
JEFFREY P
Rating:
5.0
Not a thing. great operator!
LEE M
Rating:
5.0
Everything was perfect. Made the move a lot smother and easier. Thanks!!!
STEPHEN C
Rating:
4.0
Customer did not leave a comment.
CLAYTON B
Rating:
4.0
Customer did not leave a comment.
Kim B
Rating:
4.0
This place is very friendly and easy to get to. I recommend this place to EVERYONE!
CHARLES P
Rating:
5.0
Customer did not leave a comment.
claude a
Rating:
5.0
Customer did not leave a comment.
JAMES M
Rating:
4.0
Customer did not leave a comment.
BRIANA C
Rating:
5.0
It was very easy to drop off after hours.
Nikki V
Rating:
5.0
Get rid of old trucks.
MD R
Rating:
4.0
Customer did not leave a comment.
COURTNEY L
Rating:
5.0
Customer did not leave a comment.
DANIEL M
Rating:
1.0
The lady in the office was so rude, never made eye contact and only spoke a few word to me in the 30 minutes that it took her to complete the drop off transaction.
I have rarely seen such poor customer service and lack of professionalism.
Never again!
MELANIE S
Rating:
5.0
Customer did not leave a comment.
Scott M
Rating:
5.0
wonderful customer service! thank you!
DUSTIN B
Rating:
4.0
Customer did not leave a comment.
THOMAS S
Rating:
4.0
Customer did not leave a comment.
JOSEPH Y
Rating:
3.0
To far away from my home location new albany location is busy and not sure why it can't be expanded especially when mileage is a factor in renting
KAREN C
Rating:
5.0
Customer did not leave a comment.
JAMES T
Rating:
5.0
Not a thing.... Very good service.
TONY M
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
The Office Personnel at Marquis U-Haul were fantastic and efficient!
WESLEY Y
Rating:
3.0
Didn’t receive a receipt!
I need it!! She said she would email
CASEY W
Rating:
5.0
Customer did not leave a comment.
BRADLEY H
Rating:
3.0
I was upset I was charged for wrong location. The U-Haul attendant in Alabama told me that I can drop it off at the nearest location. I dropped it off at the nearest location and I was charged 127.00. I should have been told that up front. This is not a good way to do business.