All good
AARON L
Customer Reviews for Marquis Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff and very friendly and easy to work with. However, the U-Haul said it needed service and the tire was low as soon as we pulled out of the parking lot.
LISA EFriendlier customer service!
DARRYL TBrandon was fantastic in helping me throughout the process. Huge fan of him, this location, and the service. Absolutely top notch and I'll definitely be calling on them again soon. There's nobody else I'd rather go through.
ELIJAH MGreat pick up and drop off experience. Cast and easy.
KRISEY BThey took care of the drop off without a problem. Also, couple days earlier I visited them looking for a trailer hitch and they were very helpful, selling me the hitch I needed. Very friendly also.
GUINN DPeople were rude and overcharged me for things such as fuel and rental. I returned the truck with more fuel than when I picked it up. And less miles than I purchased. I have proof with pictures
russell bThe location was fine but was further off the beaten path than I would have liked.
TONY BOld Trailer was filthy with metal shavings which got on everything that touched the floor. No loading ramp as other trailers and several lights did not work. Tires were not balanced and caused trailer to shake.
Stephen GNever will I rent an older trailer!!!
John KGreat service Repeat customer
MARSHA JThe personnel were very friendly and courteous.
JULIE BThe trailer was clean but had some kind of mechanical issue. It was incredibly bumpy. The nut that holds the trailer ball on was bounced off and the trailer was only connected to the car by chains. Luckily, a nice man brought us another trailer hitch. Once the trailer was unloaded and we were returning it to the drop off location, it was so loud and bumpy it sounded like it had two flat tires, but it didn't. Please do not rent this trailer to another family in this condition. The bumpy drive was an awful experience.
Jill FThe truck had low oil pressure and required me to put 2 its of oil in it to make the warning lights go out. The driver side window leaked rain on me half of my trip
DANNY SStaff was very friendly and helpful. Pick up and drop off was very smooth and professional.
MARK HDirections were poor
ROBERT FNothing everything was fine
EMILIO MTHANK YOU!
EUGENE SCharged for another full day was only 15 mins late
SONYA CEverything was perfect !
JOHN STruck was filthy inside and out
BRADLEY LMy experience is always great with Marquis Towing LLC.
William WSuper friendly staff. Very quick and easy process to rent and return at this location. Thanks again!
Ethleen HImpressed with the changes U-Haul has made since moving 5 years ago.
SCOTT BThey were great. They made the process smooth and helped me get the most bang for my buck. I appreciate the advise on truck and equipment.
ARTEE SGreat service!!
JOSHUA GMet me out at the truck and was very cordial during the return
William MI did the self check in so there was not personnel help
Emily OThe man that answered the phone was so very helpful and forgiving! I will go back when I need to rent anything else! The truck drove great very pleased thank you
JENNIFER ATeam was very nice and helpful.
MILBURN SGreat customer service
DAVID JMarquis Towing is the best! Everyone was so polite and nice. This made my move slot easier.
TAMISHA PWhen someone calls and asks how much extra it’s going to cost them if they turn the truck in 5 hours late, don’t tell them…that’s okay. Don’t worry about it & then charge them for another day. I’d rather hear that in advance instead of finding out the next day via email
BENJAMIN TThe only issue at pickup was the on line pick up process did not work. Could not get it to verify license plate or upload photos of previous damage to truck.
DAVID BThe guy who did my transaction was rude and the van was dirty and all kind of lights on dashboard.
JOSHUA EI highly recommend Marquis Towing. They are professional, efficient and every employee presented with a smile and cheerful tone. Hands down they are one of the best business experiences that I have had in Oxford.
CARRIE PExtra’s were not supplied by dealer. Was told supplies were sent by u haul. Supplies weren’t shipped until 4 days after order and move was completed. Local distributor would not help cancel extras or give credit. Don’t use u haul, they steal your money. Use rider or Prnski.
THOMAS PExcellent service all the way round.
Sammie WThe address given by U-Haul text was incorrect.
Larry S