Customer Reviews for Marshall Gulf

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marshall Gulf

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David W. on

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Customer did not leave a comment.

BLANCA C. on

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My truck transmission broke after an hour I got it and return it at the nearest location because I couldnt make it to my destination and they charge me $162. and didnt even use it.

ART J. on

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Very friendly & knowledgeable lady.

Jeff S. on

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Lady was very nice and pleasant and quick.

KAY M. on

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Michael T. on

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JOE M. on

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Luiza C. on

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The lady who we rented it from that work at the uhaul place she lied to us . She said we could drop off the uhaul anywheres we wanted to in Lake Charles La . I told her we are going to Moss Bluff and that is where I would like to drop it off at. She told me she was going to put down anywheres I wanted to drop it off at . It didn't matter and it was a lie so now we got charge a fee

MARSHALL B. on

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The lady that runs the Port Lavaca, TX location is just awesome. Was a pleasure to business with her. She stayed in touch with me prior to and after pick up to make sure everything was in order. Hate moving, but she made things a little nicer.

CECIL H. on

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Fendley b. on

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Jayne R. on

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This is just a Parking lot. Where we throw the keys in the mailbox. Truck was returned by eight thirty this AM.

RICHARD O. on

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Excellent service!

David G. on

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jason j. on

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The lady there is very helpful. Shown me how to hook up the trailer and unload. Also give me advices.

Tina M. on

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I parked the vehicle, dropped contract and keys in drop box and went on my way. I reciwved my reciept via email. Very convenient.

Jayne R. on

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This is a shack with a mailbox to drop the key in. We could not find the place even using GPS. There is no UHAUL Sign- nothing-Nada. Only reason we found it, there was a UHAUL Truck parked there. Had it been nighttime, we would never have found. Very disappointing.

SHERRY W. on

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Right brake light didn't work. We had to take it anyway due to the shortage of trailers in the area. Reservation was made a week ahead of time.

Aleczander J. on

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Lady that runs this uhaul didn't arrive on agreed time. She verified day before time and location and told me she woldnt have the size I wanted and if I could take a bigger trailer at same price. I called her 15+ times with no answer. had to call corp. and have contract done over the phone. The way this business is run is horrible

TOM G. on

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Andrea J. on

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Not much of a location, but it worked. The area was clean and personnel were very friendly.

larry h. on

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Russell O. on

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This location needs real office space

David S. on

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Rose A T. on

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Drop off with no personal there. No answering of phone either, could not even leave message or call back number to confirm.

MARLENE R. on

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todd n. on

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Amber E. on

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Owner/manager was wonderful and easy to work with. Thank you!

Joel L. on

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This location is hidden in the back of a closed restaurant parking lot, there is no sign from the street, after driving by it 3 times we finally found the location which looks nothing like the pictures on the uHaul website. Dropoff was simple, we used the new uHaul dropoff app through the website, made the process seamless and easy.

KUAN TING W. on

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AARON Z. on

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Very friendly staff, great overall

CARLOS G. on

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STEVE B. on

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The truck we rented only showed 59K miles on it, but had been put through the mill. It made out trip, but wouldn't want to go cross country in it.

Angela H. on

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Excellent service.

Phil E. on

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Jason B. on

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Haven Y. on

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The U-Haul website indicated that the Port Lavaca location was open for business from 1-5 PM on Sunday afternoon. I arrived to find an empty, utility shack and no personnel to assist me with the return of my rented trailer. It took multiple attempts by customer service to locate the U-Haul representative. We were finally contacted by the local representative and was treated in a rude manner.

Trey W. on

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Patricia K. on

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Alex C. on

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Representative was ver friendly

matt k. on

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HSU WAN K. on

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Elias C. on

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Always had Great service

Donald D. on

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William C. on

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Gerardo B. on

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The lady didnt have time to help us because she had a prayer meeting going..she wanted to know about our politicial and religion views

Dawn A. on

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The location is hard to identify and is quite small. Other than that had a great move, thanks for being available!