Just thought although I rented for 24 hours I had trailer back in 12 hours and 10 minutes that maybe I would only be charged for that time instead of full amountEddie S.
Customer Reviews for Marshall Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Doug E.
Customer did not leave a comment.Dana S.
Customer did not leave a comment.George W.
Darlene who helped me was super nice and helpful, high rating solely based on my experience with this sweet lady!David K.
Not a thingDavid B.
Customer did not leave a comment.Dan C.
Customer did not leave a comment.Misty W.
Darlene was also very friendly and helpful making a very smooth transactionKAREN B.
Customer did not leave a comment.Melvin G.
no commentMICKEY V.
Customer service was outstanding!Samuel C.
Customer did not leave a comment.JOHN G.
I can't think of anything.David S.
just fine right nowJohn M.
Customer did not leave a comment.BLANCA C.
All around good experience.Kerena I.
Customer did not leave a comment.Karie S.
I arrived at 3:30 for 4 pm pickup. I left at 5:30 finally with a trailerâ€¦nuff said.Michael R.
Change the address to the proper one have more signs on the street. To point out we're it is. Have staff onsite to help with the check in out. Instead of having to call a number and weight for them to show up.Caleb D.
Customer did not leave a comment.Sarita G.
The fine lady who helped me here was polite,efficiant ,on the ball is an understatement ...the world needs more managers like this...juat a fabulious experience from start to finish...she shines !Mary M.
Customer did not leave a comment.John H.
There seems to be some confusion with booking online. I'm not entirely sure what the problem was but she had a hard time pulling up the information. Once she found it it was all great!Brandi D.
Customer did not leave a comment.ANNA G.
Great customer service.Leon H.
The lady called me 7-times to. See if I could bring the truck back early for someone else to use and question why I had rented a second one I tried my best to get back in time and hurried with the second one so she could have two on her lot I did not have to return the second one until Monday but she was rude and told me she would have to charge me for a whole day although I was only four hours late and had plenty of time on the other one all she had to say was â€œthat's lifeâ€Leslie C.
I scheduled to rent a 15 feet U-Haul, but when I arrived they told me only 12 and that's what they have. I need to get move next day so I can only accept it, however, I still got charged for 15 feet U-Haul price.Kevin C.
We were in a bind badly and far from home and she helped us be able to take our car that broke down and haul it home on the auto transport and we are so grateful to her. Thank you so much and would highly recommend her business over all.Mike S.
Amazing service here, a little understaffed but still amazing service!!Anthony S.
Trailer was clean however it had a roof leak that looked like it had been patched but still leaked bad jn heavy rain.Tim W.
Customer did not leave a comment.RUSSELL D.
Customer did not leave a comment.DAVID B.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.John S.
Customer did not leave a comment.JERRY F.
1st attempt: Made an online reservation and got reservation #. Traveled 190mi's (380 round trip) and when I got to the facility, attendant not there. Called (2)different ph#'s for attendant and was told Corpus online reservations messed up...no truck waiting for me. So went back Hm empty handed. 2nd attempt: Got a truck but had toe wait 45 min's bc apparently Ofc/shack(6x12) had the internet cable cut by lawn crew so attendant had to use internet at her house and then she showed up to release truck. I would use Ryder or Dollar or Hertz or anyone else....if they were close to the location. Q: Do you do GAS reimbursements? Ask bc I drove 380mi's the 1st time and ended up empty handed. If we can discuss this issue I can be reached at: 979-236-4874 or Leo.email@example.com Thank You-Leo AmayaLeo A.
Excellent serviceHoracio M.
Customer did not leave a comment.Michael E.
Everything goodJoe H.
Customer did not leave a comment.PoChiu C.
Customer did not leave a comment.Mary Kathryn N.
Customer did not leave a comment.richard M.
Customer did not leave a comment.SHERMAN HENRY JR H.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Patrick F.
Everything was perfectJose S.
Customer did not leave a comment.Cecil H.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Adam V.
The actual rental was good. About 30 miles into my trip the rear right tire blew out in near El Campo, Tx. I was under a deadline and there was a truck tire shop across the highway so I limped the trailer over there and had them replace the tire. It cost me $105.00 but calling road service and waiting who knows how long wasn't an option. The lady at the rental tried for two days with your people in Arizona to get me some kind of refund. We were told since I didn't use roadside assistance I was out of luck. I HAD NO OPTION BUT TO PAY FOR IT MYSELF AT THE TIME!!! Why can't you people show a little common sense on this one and give me some kind of a discount or refund or something? Paul R AlmondPaul A.
Customer did not leave a comment.David S.
Put return date and time down correctly. I returned the trailer over 24 hours early (1:35 pm on 2/9/2021) when not due until 4:00 pm on 2/10/2021. Called because no one was there; told to leave it and she'd check it in when she got back over there in a little bit. So, unhitched trailer, took several pictures of it there, and left. Just got receipt of returning trailer dated 2/10/2021 at 7:06 pm stating it got returned on 2/10/2021 at 4 pm: over 24 hours after it was dropped off. I even called to verify I was at the right place. Return date and time should have at least showed 2/9 instead of 2/10.PANNA H.
Very nice ladycynthia R.
Fast and friendly service.Zachary R.
Customer did not leave a comment.Ching-Hsing L.
Customer did not leave a comment.Adam V.
Get rid of the lady that over that facility.Francois V.
Great customer service!Kristen P.
Customer did not leave a comment.Ryan M.
Keep the same employees that know how to treat a customerJOHNWAYNE M.
Customer did not leave a comment.Hal T.
Customer did not leave a comment.DAVE F.
Customer did not leave a comment.Raymond R.
Customer did not leave a comment.Felipe P.
This location needs a real office. Can't understand how a company so big like yours can have employees working on a shed under the sun and this Texas heat.NADAYMARIECRUZ B.
Customer did not leave a comment.james H.
Customer did not leave a comment.QUITERIO F.
Make the contact bigger .JEAN H.
Absolutely awesome service and quick and accommodating with a smile.NORA L.
Nothing for me everything was easy, lady was absolutely nice and we had a great experience.MARCELLA R.
I have been very happy with this U Haul service...I highly recommend ??Michele C.
Customer did not leave a comment.Judy V.
Average experience.RAUL E.
Customer did not leave a comment.Paul B.
Excellent customer service by Darlene. She was very pleasant and contacted us the night before to confirm pickup and clarify the location.Charles T.
Customer did not leave a comment.Ramon S.
Customer did not leave a comment.Cherie R.
Darlene Marshal was great! Very professional.MikeorJill H.
Customer did not leave a comment.Jerred P.
Customer did not leave a comment.Bettye B.
Customer did not leave a comment.Eric P.
Great service.Karen B.
Customer did not leave a comment.Christopher D.
super friendly service and a willingness to accommodate an early morning pickup the day after Christmas, were all way beyond what I expected. Great people working for a great company.paul L.
Customer did not leave a comment.DEBRAKAYSMITY H.
Customer did not leave a comment.CajunIndustries A.
Customer did not leave a comment.Ferdix B.
The lady that runs this location, out of a shed in the rear of a chineses restaurant parking lot) was very nice.Jimmy S.
Customer did not leave a comment.Alfredo G.
Customer did not leave a comment.Siyao H.
Customer did not leave a comment.Amanda L.
I am vary unhappy and want a full refund.debbie C.
The Original Transport I rented was listed as stolen by the Houston Police Dept, I was detained by Texas DPS for over and hour. They originally told me I was being arrested and the truck and trailer where being towed, they agreed to release me but they towed the transport.Terry R.
Customer did not leave a comment.Cecil H.
Darlene was very courteous and polite. I would highly recommend her establishment to anyone who needs a rental.David M.
Customer did not leave a comment.Lance M.
Customer did not leave a comment.David F.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Sherri L.