Customer did not leave a comment.Patrick F.
Customer Reviews for Marshall Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was perfectJose S.
Customer did not leave a comment.Cecil H.
Customer did not leave a comment.Todd D.
Customer did not leave a comment.Adam V.
The actual rental was good. About 30 miles into my trip the rear right tire blew out in near El Campo, Tx. I was under a deadline and there was a truck tire shop across the highway so I limped the trailer over there and had them replace the tire. It cost me $105.00 but calling road service and waiting who knows how long wasn't an option. The lady at the rental tried for two days with your people in Arizona to get me some kind of refund. We were told since I didn't use roadside assistance I was out of luck. I HAD NO OPTION BUT TO PAY FOR IT MYSELF AT THE TIME!!! Why can't you people show a little common sense on this one and give me some kind of a discount or refund or something? Paul R AlmondPaul A.
Customer did not leave a comment.David S.
Put return date and time down correctly. I returned the trailer over 24 hours early (1:35 pm on 2/9/2021) when not due until 4:00 pm on 2/10/2021. Called because no one was there; told to leave it and she'd check it in when she got back over there in a little bit. So, unhitched trailer, took several pictures of it there, and left. Just got receipt of returning trailer dated 2/10/2021 at 7:06 pm stating it got returned on 2/10/2021 at 4 pm: over 24 hours after it was dropped off. I even called to verify I was at the right place. Return date and time should have at least showed 2/9 instead of 2/10.PANNA H.
Very nice ladycynthia R.
Fast and friendly service.Zachary R.
Customer did not leave a comment.Ching-Hsing L.
Customer did not leave a comment.Adam V.
Get rid of the lady that over that facility.Francois V.
Great customer service!Kristen P.
Customer did not leave a comment.Ryan M.
Keep the same employees that know how to treat a customerJOHNWAYNE M.
Customer did not leave a comment.Hal T.
Customer did not leave a comment.DAVE F.
Customer did not leave a comment.Raymond R.
Customer did not leave a comment.Felipe P.
This location needs a real office. Can't understand how a company so big like yours can have employees working on a shed under the sun and this Texas heat.NADAYMARIECRUZ B.
Customer did not leave a comment.james H.
Customer did not leave a comment.QUITERIO F.
Make the contact bigger .JEAN H.
Absolutely awesome service and quick and accommodating with a smile.NORA L.
Nothing for me everything was easy, lady was absolutely nice and we had a great experience.MARCELLA R.
I have been very happy with this U Haul service...I highly recommend ??Michele C.
Customer did not leave a comment.Judy V.
Average experience.RAUL E.
Customer did not leave a comment.Paul B.
Excellent customer service by Darlene. She was very pleasant and contacted us the night before to confirm pickup and clarify the location.Charles T.
Customer did not leave a comment.Ramon S.
Customer did not leave a comment.Cherie R.
Darlene Marshal was great! Very professional.MikeorJill H.
Customer did not leave a comment.Jerred P.
Customer did not leave a comment.Bettye B.
Customer did not leave a comment.Eric P.
Great service.Karen B.
Customer did not leave a comment.Christopher D.
super friendly service and a willingness to accommodate an early morning pickup the day after Christmas, were all way beyond what I expected. Great people working for a great company.paul L.
Customer did not leave a comment.DEBRAKAYSMITY H.
Customer did not leave a comment.CajunIndustries A.
Customer did not leave a comment.Ferdix B.
The lady that runs this location, out of a shed in the rear of a chineses restaurant parking lot) was very nice.Jimmy S.
Customer did not leave a comment.Alfredo G.
Customer did not leave a comment.Siyao H.
Customer did not leave a comment.Amanda L.
I am vary unhappy and want a full refund.debbie C.
The Original Transport I rented was listed as stolen by the Houston Police Dept, I was detained by Texas DPS for over and hour. They originally told me I was being arrested and the truck and trailer where being towed, they agreed to release me but they towed the transport.Terry R.
Customer did not leave a comment.Cecil H.
Darlene was very courteous and polite. I would highly recommend her establishment to anyone who needs a rental.David M.
Customer did not leave a comment.Lance M.
Customer did not leave a comment.David F.
Customer did not leave a comment.Stephen G.
Customer did not leave a comment.Sherri L.
Customer did not leave a comment.Mary A.
Customer did not leave a comment.Stephen L.
The air conditioning on the truck stopped working just west of Salina Kansas which resulted in a sweltering 8 hour remaining drive to Cheyenne Wyoming.THOMAS D.
They lady was very nice and helpful. The only issue was the computer system kept freezing and shut down 3 times while running my credit card. She had to put in all of my information in again each time was made the process take an hour to get through.Shaniquwa Z.
Customer did not leave a comment.Christina P.
Nothing everything was greatLarry O.
They tell you to call if there's any problems and we had a flat and 4 hrs later and 3 companies dispatched and no one showed up. We were not in a safe location once the sun set and U-Haul road side didn't care, they were of no help. Was on hold for over an hour trying to speak to them. Had to buy a new tire because they never showed up. It's pending whether or now to be reimbursed. Very poor customer serviceJessica W.
Customer did not leave a comment.Sherri V.
Customer did not leave a comment.Sherri S.
I love renting from the port lavaca location. The lady there is super friendly and so very helpful.Juan L.
Drop off was quick and efficient.Terry C.
Customer did not leave a comment.Herbert R.
Customer did not leave a comment.Angie B.
The owner is always amazing to work with! Thank you!Kaleigh Y.
I wanted to rent an appliance dolly but there were none available so instead I rented a utility dolly and the truck we wanted to rent was available but it was the only truck at the location. We managed with the utility dolly but the appliance dolly would have been much easier for us to move awkward and heavy objects. So one thing that would improve the experience is more selection in trucks and equipment. The owner was very helpful and pleasant.Patra R.
Customer did not leave a comment.nick B.
ac not workingBobby B.
Customer did not leave a comment.Gustabo V.
get the poor lady a better air conditioner.Robert P.
Excelente el servicio al cliente,en esta locaciÃ³n!!Hector P.
Customer did not leave a comment.SARITA G.
Customer did not leave a comment.Oscar G.
Customer did not leave a comment.GREG O.
Nothing I had no problemsLarry O.
Customer did not leave a comment.DEREK A.
Customer did not leave a comment.Pamela F.
Customer did not leave a comment.MARILYN K.
Customer did not leave a comment.Eric T.
Customer did not leave a comment.kevin P.
Signage for drop off locationed J.
I enjoyed doing business work uhaulLarry O.
Customer did not leave a comment.Luciano H.
All good. Very friendly.David D.
Customer did not leave a comment.Lee B.
Customer did not leave a comment.Billy B.
Customer did not leave a comment.Ricardo M.
Customer did not leave a comment.michael S.
My original pick-up location was the U-Haul store in Victoria, Texas. I live 2.5 hours away in Houston and prior to leaving, I called the store to see if my truck was available. The Victoria store informed me it I was lucky to have called since they did not have a truck available (despite having reserved it five days prior). They sent me to customer service who then found another truck in nearby Port Lavaca (45 minutes away). My complaint is that no one from the Victoria U-Haul store bothered to call me ahead of time to tell me that they did not have a truck for me. This is very bad business! They didn't even apologize.David E.
Customer did not leave a comment.Roger H.
Nothing but great service every time I go to this location.Dustin S.
Customer did not leave a comment.AMINTA H.
Customer did not leave a comment.CJ J.
Customer did not leave a comment.Kenneth A.
Customer did not leave a comment.Mike K.
Customer did not leave a comment.John W. P.