Mrs. Marshall was awesome, very polite
Crystal N
Customer Reviews for Marshall Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Darlene continues to do a superior job!
AdamLynn AGood
SAI LThe lady that runs this place is a great person and extremely helpful!
Tim CIt's not pleasant to deal with Darlene. She does not do her job efficiently. She gets rattled about taking reservations. She also lectured me about the new government saving the country and having to get back to God. It's inappropriate and unprofessional.
Brigid BI have no suggestions for improvement because this location in Port Lavaca East offers the best rental service I have ever experienced. Comparing it to all the other rental services I’ve used—not just U-Haul—this one stands out as exceptional. The staff, particularly the wonderful lady who assisted me, provided outstanding service. If every U-Haul location had employees like her, the company would undoubtedly attract even more customers. Thank you for such an excellent experience!
Zbigniew ZOwner is very helpful and friendly
David WSupport Marshall Gulf with more vehicles. They have a difficult time of getting a variety of trucks to support clientel.
Ken HJust a little storage building but lady was nice and helpful and it was clean.
Michael TDarlene was friendly and offered any help that was needed.
Ken Hfine as is! wonderful service, clear instruction/great communication
Mokeshua NRan into rain and the truck leaked and got some our furniture wet.
Wesley WThe lady there was great she went over and beyond to get us a u haul truck for our move
Deborah MThe excellent people & equipment made my move a great experience.
Leslie BHad to call because no one was there and lady was rude
Stacy RAttendant very professional and helpful.
Haven YVery Helpful. Friendly. Would do business with them if I need their help in the future.
WAYNE BThat U-Haul allow for mileage due to having pick up 30 plus miles away from where truck is needed. Was charged over $80 more.
Tabatha FVery good and fast service
Hector VAlways a great experience!!
Eloy BHave used this location a few times, couldn’t be happier. Very convenient and friendly.
Patrick BNothing I can think of. The lady that runs this location is always on time and friendly and always tries to be helpful.
Jack TNA
Michael SThe lady there was not prepared and took so long on getting my rental I had booked. I lost almost a whole day waiting on her to fix her mistake.
Aaron BImprove nothing!
WilliamJoe KJust what I needed! Highly recommend!!
Eloy BHad the U-Haul when it was reserved.
JuanLosada Sit was hard to locate the kay drop box
JAY FWay too many rules to rent not very user friendly and charges out the gasoo
GregorioBenavide FGreat customer service
Bruce BI was very disappointed with the new version of the light two wheel dolly design. The change of cables instead of safety chains to hook to truck recieveris unacceptable. The cables were in a tangle of kinks. Then to unravel the cable was full of painful surprises with sharp splinter spines of breaks coming through the rubber coating. I had leather gloves and they were even penetrated with cable splinters. Total miss application using cables. Get back to CHAINS like your other large trailers. The price of $49 to use for intown pull of 3 hours unacceptable.
CLAY BVery satisfied. Great and quick service. I will definitely refer others to use UHAUL.
Michael CFast and friendly service
Michele CNo improvement needed. Lady who assisted me was great. Will definitely go back.
David GI was told by the old woman “ you must be fun to live with” and “ you are so persnickety “ because I was following the instructions txt to me about photo and conditions. She told me to ignore that and just get going.
WILLIAM FNothing
Jerry MDarlene is great, knows her stuff.
Nan DNo issues or concerns.
Robert WAwesome employees
Courtney CRead other comments
Dwayne PNothing to improve we have rented from her many many times and she is amazing
Kathryn SFriendly and helpful staff. This is a one-person operation for a pretty large area on the Gulf, so sometimes there can be a wait, but the person behind the counter is always helpful and tries to help everyone quickly.
Ann FI’m a senior citizen and I could not get the trailer off the ball. There was no jack. I had to call for help and sat in my truck for over 15 minutes to get assistance where it took 2 men to lift the trailer off the hitch. I wish I knew about this before I rented it.
John LEven though the posted hours said someone would be there, there was no one there. We just had to unhook the 26 foot truck and car hauler ourselves and try to park it in the correct places.
Stephen LThe lady was very nice and helpful.
Kimberly JExcellent service!!
Lorrie SThe gas gauge does not read properly. I drove 24 miles total and when I went to put gas in the needle moved but as soon as I put the truck into drive and went two city blocks it went back to empty so I stopped a second time and got gas. This time I added $15 more and the gauge did not move. I drove another four blocks to drop off the truck and return the keys. I took a picture of the gas gauge and have my receipts for proof. The gauge does not read accurate.
Kimberly RHave someone on site that knows how to set up the lights, hitch, etc.
Stephen LDarlene is wonderful to work with.
Kimberly RThe u haul agent was helpful, knowledgeable and gave excellent customer service
catherine b