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JAMES M
Customer Reviews for Marshall Gulf
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul needs to get their act together and fix the online problem with their website. The website sends you to the wrong location for this Oparticular drop off point. There’s no physical address marked on the location that the map sends you to, so you can’t verify it. THE MAPPED LOCATION IS WRONG!!! U-HAUL NEEDS TO FIX THIS ERROR
JAMES BI have worked with Darlene before and she's one of the best employees that UHaul has. Great customer service!
BRUCE BNone
Tha MVictoria location failed me and told me I was SOL even though I made reservation a week in advance…but port lavaca saved me and my move, she did an excellent job and deserves a raise! and I was able to make it on the day that I needed, love her customer service and how she genuinely cared.
melanie hExcellent customer service.
TERRY HThe woman that runs this facility is in serious need of training when it comes to communication with customers. She had an abrasive attitude, All communication with her was via phone.
JOHN KU-Haul was closed when we dropped enclosed trailer back off, but had phone contact with personnel to verify that trailer was returned
JON JShe was pleasant to speak with. Answered all my questions and concerns. #Amiable #uhaul -#portlavaca
Jaclyn LKeep doing what you’ve been doing - great service!
Raymond AFriendly small town hospitality!
MIGUEL RBest uhaul service we have ever received
JohnnyRay A10 out of 10
Rodrigo Rnull
CHARLES RDarlene was super helpful and just great all around. She got me set up and down the road. She had very helpful suggestion.
Jose MTerrible mosquitoes and slow service
John Hnull
CHANG CDarlene continues to do a superior job!
AdamLynn AMrs. Marshall was awesome, very polite
Crystal Nnull
Pat RMrs. Marshall was awesome, very polite
Crystal NDarlene continues to do a superior job!
AdamLynn AGood
SAI LThe lady that runs this place is a great person and extremely helpful!
Tim CIt's not pleasant to deal with Darlene. She does not do her job efficiently. She gets rattled about taking reservations. She also lectured me about the new government saving the country and having to get back to God. It's inappropriate and unprofessional.
Brigid BI have no suggestions for improvement because this location in Port Lavaca East offers the best rental service I have ever experienced. Comparing it to all the other rental services I’ve used—not just U-Haul—this one stands out as exceptional. The staff, particularly the wonderful lady who assisted me, provided outstanding service. If every U-Haul location had employees like her, the company would undoubtedly attract even more customers. Thank you for such an excellent experience!
Zbigniew ZOwner is very helpful and friendly
David WSupport Marshall Gulf with more vehicles. They have a difficult time of getting a variety of trucks to support clientel.
Ken HJust a little storage building but lady was nice and helpful and it was clean.
Michael TDarlene was friendly and offered any help that was needed.
Ken Hfine as is! wonderful service, clear instruction/great communication
Mokeshua NRan into rain and the truck leaked and got some our furniture wet.
Wesley WThe lady there was great she went over and beyond to get us a u haul truck for our move
Deborah MThe excellent people & equipment made my move a great experience.
Leslie BHad to call because no one was there and lady was rude
Stacy RAttendant very professional and helpful.
Haven YVery Helpful. Friendly. Would do business with them if I need their help in the future.
WAYNE BThat U-Haul allow for mileage due to having pick up 30 plus miles away from where truck is needed. Was charged over $80 more.
Tabatha FVery good and fast service
Hector VAlways a great experience!!
Eloy BHave used this location a few times, couldn’t be happier. Very convenient and friendly.
Patrick BNothing I can think of. The lady that runs this location is always on time and friendly and always tries to be helpful.
Jack TNA
Michael SThe lady there was not prepared and took so long on getting my rental I had booked. I lost almost a whole day waiting on her to fix her mistake.
Aaron BImprove nothing!
WilliamJoe KJust what I needed! Highly recommend!!
Eloy BHad the U-Haul when it was reserved.
JuanLosada Sit was hard to locate the kay drop box
JAY FWay too many rules to rent not very user friendly and charges out the gasoo
GregorioBenavide FGreat customer service
Bruce BI was very disappointed with the new version of the light two wheel dolly design. The change of cables instead of safety chains to hook to truck recieveris unacceptable. The cables were in a tangle of kinks. Then to unravel the cable was full of painful surprises with sharp splinter spines of breaks coming through the rubber coating. I had leather gloves and they were even penetrated with cable splinters. Total miss application using cables. Get back to CHAINS like your other large trailers. The price of $49 to use for intown pull of 3 hours unacceptable.
CLAY B