There was a 26' truck parked in front of all the other trucks including the 20' I rented. It took some time to maneuver the truck to get it out without hitting the 26' parked in front.
GREG M
Customer Reviews for Marshs Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything is excellent, except the app. The app is not good.
Felipe BMake an app that works
GARY P24/7 app is a bit difficult to use and it took about 30 min to complete the rental. It was raining that day which made the pickup a bit more difficult
Robert HGreat vehicle, easy process.
LYNNE Tthe van was dirty on the outside.
MICHAEL JGreat customer service when returning the truck. Truck was clean and no issues.
AMBER BExtremely disappointed, please give us the rare view camera it’s very difficult to reverse the truck with our rare view camera
Rupesh PThe app based check in process is very frustrating. Very slow and convoluted and we sat in the parking for 35 minutes waiting to “be approved” to pick up the rental. Probably would’ve been faster to just go to the desk.
WILLIAM AGreat service!
CHRISTOPHER PEasy rental process; super convenient location. Thanks!
Mike KWas called next day and told I didn't return vehicle due to location doing their job and checking vehicle in.
JAUAN RSlow and laborious online check in process with the U-Haul app - it doesn’t need to be that painful. Airbag warning light on. Tire pressure light on. TPMS system needs service. RR tire showing low pressure, but this could be because the TMPS was faulty. Passenger mirror cracked and distorted.
Mark BThe office Management is always pleasant and professional. Quality excellent customer service 👏 👌 😃
MARY PNothing was friendly, and accommodating
PATRICIA SSuper friendly and helpful people at this location.
Graeme OI wish there had been a truck closer to my home address because I had to drive 35 miles round trip just for my pick up and then I got charged extra mileage.
Kelly HThe truck I reserved and rented had dried mud all over the drivers floor and on the side of the truck. The hours listed on the app for Marsh Uhaul in Durham were different on their door. Nobody was there at 230pm on Friday or on our return on Sat at 1100am. Both check in and return were difficult using the app. Service at this store was extremely poor and took us multiple attempts to use the app both days. Every other customer had issues as well. This is a huge issue and I will not return as a customer to Marsh.
Lara DThe online drop off process was cumbersome in that I had to upload the pictures several times to the UHaul website before it worked. The drop off site was closed when I arrived so the website drop off was my only option.
CRAIG CDon't recall her name, but the person who checked me in for the truck was fantastic to work with.
TODD ZGreat experience! Thank you! Pick up and drop off was quick and easy!
IVANA KHave more lights, more area to return the trucks. It’s such a tight squeeze to park
DARIN TThis location on Alston Ave was back up and GREAT - as the original reservation at 2215 2107 Sedwick Road was horrible experience, reservation 93036970
Wonda BThe equipment was old. The truck sounded like it was going to explode. Better maintenance is needed.
QIANA EThe truck was clean but the driver side door was damaged in a way which caused a very loud bang to occur everytime you have to open the door. I'm sure the previous customer was charged for the damage but why wasn't it repaired before renting it out to another customer? I shouldn't have been required to pay the full price for a damaged truck when the damage heavily effects the common functionality of the truck
Jamnel FVery clean and upgraded equipment. Great experience.
Lorie GThis was done online I didn’t see or talk to anyone
Wayne KEveryone was pleasant. We had to wait for someone to arrive they were running late. Thanks .
Margaret WMarsh is an incredible person, very helpful and accommodated my Uhaul rental reservation which had been cancelled because I arrived an hour late. She happened to be at the office after hours and patiently facilitated my rental process. 5-Star Experience thanks to Marsh!
MIKE GThis location has very spotty cell coverage, so it's very hard to use the mobile app here and it's usually closed so there is nobody to help.
KELLY SI have rented from this location a few times now. The service was EXCELLENT once again! Thank you Shaniqua!
William KI am grateful to the receptionist at Marshs Rentals for helping me with the truck pick-up and return process when my UHaul app experienced logging issues. Feedback about UHAUL App: I reserved and paid for this UHaul order using my name, phone number, email ID, and credit card, although my husband was the driver. However, it seems UHaul linked only his name to the app for vehicle pick-up and return. The app frequently displayed errors without providing clear instructions regarding the driver's information, which caused significant confusion during both the pick-up and return processes.
YAN ZKeep up the good work.
JAREDD GGreat customer service!! Will definitely be a returning customer.
Natasha FService was great
JANET SPicking up the truck could not have been easier. Called and received very good service to check in, inspect truck, and drive away. The pads I requested was neatly inside the cab. Excellent experience with Marsh’s Rentals.
STEPHEN CFix your app. On android it fails to start the camera to take the required pictures.
David SService was outstanding....very helpful in understanding the best rate to get. Everything went smooth.
John MI was having trouble with the online verification, the location was still closed even though the hours are posted online. Once I called customer service they took care of everything.
Shera CExcellent and prompt customer service.
Nancy CI am not sure if this is the responsibility of the location or u-haul as a company, but the exhaust system on our truck was completely gone. It was filling the cab of the truck with exhaust fumes. We were fortunate that we were only using it for a short move and I could drive with the window down. I would have assumed the prior renter left a comment about it needing repaired but not sure. Bottom line is that the truck was loud and hazardous fumes were coming into the cab.
Jay FVERY nice family-owned business. Fairly priced and had what I needed! Highly recommended site!
Kevin FVery good
Rina JWe have rented 2 times from this location and highly recommend them.
Mary MExperience was nice polite professional with good Customer service I would Definitely recommend this Location to a Friend in Need.
REGINALD MNothing at this time
Allan GI don't understand how you can run this type of business with work hours of 10:00 AM to 1:30 PM everyday. I was not able to go over any of the details at the drop-off location because I arrived at 2:00 PM. This looks like the owner does not want to interact with any of his customers.
Dan PThe truck had dirt all over the floor and AC didn’t work
Vandita BEven after the reservation, office was closed.. We called on the phone mentioned in the reservation but no luck. After 10 mins, some guys called and he was so rude and asked me to follow tons of steps over the phone which was very frustrating.
Shiv KThe 24/7 pick up process was neither fast nor convenient. It took me an hour and I had to call customer service because the system would not load.
Daniel OThe young lady was knowledgeable and very helpful.
Aykia H