Customer Reviews for Mart 231

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mart 231

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Be-Jena D. on

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Alton S. on

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Great place to deal with. Trailer was clean and perfect size for the moving we had to do. Pulls good and roomy.

Gregory P. on

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I ordered the truck for 19.99. Only 40 dollar truck were available it cost me more gas more money to move a living room suit. 129.00 and to refill the large truck additional 22.00 . Disappointed when returning truck

Donald M. on

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nelson T. on

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Mark L. on

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Cindy W. on

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alan W. on

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janet P. on

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Attendant did not offer to unhitch trailer.

brenda M. on

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charles P. on

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STEVEN M. on

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joyce C. on

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gregory B. on

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Employee was very courteous and polite.

MELODY K. on

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No receipt given. No checkin process. We were told to leave the keys in the truck and that’s it. We would get an email closing out the rental. We never got an email. Very concerned about the process, we called the pick up location to make sure they knew it was returned and in good shape.

Patrick V. on

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Clerk didn't seem to know what he was doing. Kept helping other customers in between trying to help me. No assistance with vehicle or trailer just handed me the key and it's over there.

Joshua L. on

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Equipment was not available as confirmed. Given a dolly instead with broken straps. Very unsafe for hauling.

Paul S. on

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Diana H. on

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I got charged for a 17 ft truck, and received a 14 ft truck.

Lee S. on

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Nitara F. on

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Reserve vehicle at time of reservation. Have available reservations. Not at this location but on Geer st where originally reserved Had to go 45 min out the way due to them not reserving the truck I asked for 2weeks prior.

sarah G. on

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The lady there was excellent however she did not know how to hook the trailer to my car and neither did I. I had to ask a complete stranger to help me which means as in my contract my car was never inspected!

Terry C. on

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Krista K. on

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The experience with the 231 mart location in middlesex NC was awesome. I would recommend and rent again from this location. Great service! Thank you.

Harry S. on

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Provider was friendly and helpful. Will definitely use this service again

Alfreda F. on

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The person that was checking the vehicle out had very little knowledge of the process so I had to wait until someone came that new how to check out the truck for me

Thomas B. on

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Robert P. on

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order was not coming up at location and took a very long time to get rental and was charged more then online quote.

Ron R. on

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There was dark grease on the inside floor of the enclosed trailer. I had to clean using degreaser before I could load my belongings. Also the web site kept kicking out the employee during the paperwork. It took 30 min to rent the trailer. The employee appeared to know what he was doing, therefore attention to the site should solve the issue.

Justin W. on

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KEVIN R. on

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Latoya B. on

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Darlene J. on

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David A. on

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james O. on

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price was outrageous i brought the truck back early with more than the asked half tank and i paid 140 just to us it the whole thing was 200+

DANIEL W. on

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You're pos system was not functioning and took almost an hour to get my truck.

Jeffrey H. on

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231 Mart was great to deal with!

STEVEN M. on

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Tina B. on

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Have them honor the price for online reservation.

Preston J. on

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It was great

WESLEY E. on

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First off I ordered the pickup from Wilson NC. I was told there were no trucks in Wilson but then rode by and saw at least three trucks at different locations in Wilson. One of those being the location I chose. After driving 30 mins east to pick the truck up at Mart 231, I get there for my 9:00am appointment and it takes 45 min to get my truck. I had to show the girl how to use the computer. It looked to be a simple system. It should have taken at most 10 mins but instead it took her 45 min to get me setup. So now at this point instead of start moving at 930 which is when I had the movers set up to be there. I am leaving Zebulon at 9:45 and then I dont get to my location until 10:30. I have now paid the movers for an extra hour that they have done nothing. In closing this location should not be a Uhaul location. It gives uhaul a bad name. The lady was incompetent. The first thing she said was "Oh no, I have only done this once or twice, I am going to have to call someone. Why are you a Uhaul location if you don't know how to do it?

Sarah M. on

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Tiffany L. on

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Stay Awesome

Todd S. on

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Nothing! Every aspect of my rental was top notch. Especially the young lady that did my check in. She new her stuff and that made the rental especially nice. The trailer worked hard and preformed well. Too busy for photos this time. Maybe next time. Thanks U-Haul for helping me while on a budget!

Curtis O. on

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Michael B. on

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I drove up to this office to return truck. Stood in store for 5 minutes before the clerk came to register to assist me. After she went out to truck she came back in and looked up contract and said gas was not same as when i got truck. That it was 2 1/2 gallons short. I was like really come on. The gas was on the same thing as when i rented the truck. But she wouldn't budge so i went out side and put the freaking 2 1/2 gallons in the truck. $5.55 gas I mean come on Uhaul get a freaking life, when u start getting picky of a gallon or two of gas and ur trucks are not kept up and the customer has to clean them before they can use them and also clean to return them or be charged. This doesn't make any sense to me. But You can bet ur bottom dollar that next time i have to rent a truck i will use Ryder or budget truck rental.

KIMBERLY S. on

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super awesome customer service! I cant think of any thing that needs improvement...

Peggy J. on

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Sylvester H. on

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I am not really sure how to answer this, Because the agent that I spoke was willing to get any equipment that I would need. I will say this this location was ideal for me because it was close to my house and this agent had the very best attitude I have ever had with Uhaul.or any company I have ever rented some equipment from.

bill H. on

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Michael P. on

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Emily S. on

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Nothing!! All was quick and easy!

Aaron B. on

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Kyle C. on

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Andrew H. on

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The staff at this location were very generous and helpful. Will definetly use them if I need a uhaul again.

anais P. on

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Jasmine A. on

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Person there told me that I wouldn't be charged for any extra mileage. Explained to him where I would be going and he said it wouldn't be a problem. When I turned the truck in I was charged

Ellwood E. on

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KEVIN H. on

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Michael M. on

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WALLACE L. on

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glenda M. on

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I did not originally reserve with this location but am glad I found them. I had initially reserved with Jeffrey's service station on Hwy 39 in Louisburg. After repeated phone calls on the day before to assure my trailer was there and getting no answer to my question and hung up on by the person who answered the phone I drove there to see if the trailer was there- it was not! Jeffrey's was NOT at all helpful and was rather rude about the situation. I called customer service and was assisted in finding the trailer I needed in a different location that was close to where I was. The location I rented from was wonderful! She was very pleasant and provided excellent customer service.

Roderick B. on

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Associate was very knowledgeable and helpful with the rental and agreement

Mark H. on

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JOHN S. on

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MICHAEL D. on

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Dude helped out then though I didnt get a receipt

MARK H. on

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When I rented the U-Haul in Hendersonville I was never told that it was a requirement to fold the furniture pads. The location in Evansville has charged me 25.00 for clean up because I didn't fold the pads and they claim they had to throw away a empty drink container and a candy wrapper. I was the only one in the cab and nothing was eaten or drank in the truck. I feel like my 25.00 should be reimbursed to me.