Customer Reviews for Martin Kennel
(U-Haul Neighborhood Dealer)

70 reviews

512 CR 217   Nacogdoches, TX 75965

(936) 585-4883

Location Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 585-4883

512 CR 217
Nacogdoches, TX 75965

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 5:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Colin S. 
Rating:
5.0

Courteous, helpful personnel. Shared tips to save me time, money and potential problems. Facility had easy access and egress.

Jon P. 
Rating:
5.0

Customer did not leave a comment.

Phillip O. 
Rating:
5.0

I had a great experience picking up the truck. The only issue I ended up having is that when I went to drop off the truck, it had Martin Kennel as the Drop-Off location, even though I'd told him I'd drop off the truck in Spring, TX He'd chosen "unknown" location in Spring as my drop-off point because he couldn't find the drop-off location in his system. Anyway, on the e-mail link U-Haul sent me, I was unable to change the drop-off location, there was no option for me to add the pictures of the truck and the mileage/fuel gauge, which made me pretty nervous since I was dropping it off on a Sunday with no employee at the drop-off place. I had to call U-Haul's 800 number and wait on hold for quite a while to be able to speak to someone, just to ensure I would not get penalized for dropping off the truck in Spring TX where I had planned to. all along. It was an inconvenience for sure, but the pick-up and truck itself were great.

Felicia S. 
Rating:
4.0

This location was not convenient, it was 10 miles from where I told U-Haul I was. There was another location a half mile away but was told I had to drive 10 miles instead.

craig C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

JERRY B. 
Rating:
4.0

Great and fast service. Took minutes to book online. I would suggest to anyone who wants to rent!!! Thanks!

Serghei B. 
Rating:
4.0

Incredibly helpful and efficient. Not nearly as difficult as picking up the vehicle.

Jeffery L K. 
Rating:
5.0

The moving pads smelled like dog and had dog hair. This made all of our items smell like dogs. They needed to be washed.

Matt C. 
Rating:
5.0

Mr. Martin was very nice, he got us in and out without much fanfare. Appreciate his courtesy!

Anne C. 
Rating:
3.0

Double charged me - starting mileage 98752 - ending mileage 98793 - our $20 of gas in - $256 total charge for 41 miles - I will die before I rent UHAul again

Byron H. 
Rating:
5.0

I can't think of anything that would improve the experience I had at this location. They were excellent.

Ted L. 
Rating:
4.0

Although a short drive out of town, the staff was very friendly and supportive.

LARRY JOE JR F. 
Rating:
5.0

Friendly and easy drop off.

Joseph S. 
Rating:
4.0

A pleasure to do business with

Curtis J. 
Rating:
5.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Excellent customer service!

Camilo R. 
Rating:
5.0

I have rented Uhaul equipment from the folks at Martin Kennel twice in the last few months, and find them to be easy to work with, professional, and genuinely nice people. Highly recommended.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

mike R. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Nikki F. 
Rating:
5.0

Signage not good. Not easy to find.

Delbert B. 
Rating:
5.0

Didn't have cell service to check it back in. So maybe something to scan saying you have returned your equipment for after hours.

Tiffany B. 
Rating:
5.0

very friendly easy to find

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Warren F. 
Rating:
5.0

Add a thermos of coffee!

gary D. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
5.0

I initially chose this location in order to support rural business owners/operators, because my home in VA is also rural. I'm grateful I did, because the move took longer than expected and we were running behind. Although we arrived after 9:00 PM, the Gentleman came out and graciously helped us return the trailer. That's two pluses, the support after hours and also being so kind to us weary movers. I'm deeply appreciative of his demeanor, and made a point to introduce my daughter so she could thank him as well. That's good business.

jonathan C. 
Rating:
5.0

Someone came out just as we arrived and greeted us. Very friendly and helpful. He made check in quick and easy. No waiting in line. He took care of checking the trailer in as "returned" quickly; and we received email confirmation within minutes. Pleasant return.

John T. 
Rating:
5.0

Customer did not leave a comment.

Brandon C. 
Rating:
5.0

Friendly folks. No issues whatsoever.

Patrick B. 
Rating:
5.0

Very helpful, sweet and understanding!!! Absolutely hands down the BEST experience I've ever had

Bobie U. 
Rating:
5.0

Live down the street so it's super close. If finances and space permitted, I would like to see them expand their line of packing supplies if possible.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Randy B. 
Rating:
5.0

Very friendly staff and great customer service!

Roger S. 
Rating:
5.0

Nothing!

Shane G. 
Rating:
5.0

Pick-up and drop-off could not have been easier, and everyone was incredibly helpful at every step!

Priscilla C. 
Rating:
5.0

Additional signage at the actual location

Dennis S. 
Rating:
4.0

Customer did not leave a comment.

Clevon L. 
Rating:
5.0

Keep up the good work

Sharon H. 
Rating:
5.0

I was very concerned when I realized the trailers were not designed where you could lock the trailer to the vehicle. Had an overnight stay at a hotel and I was worried the trailer might not be there the next morning.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Stacy S. 
Rating:
5.0

Easy Peasy! Wonderful people to work with.

Gary G. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Great service. Very friendly

Megan S. 
Rating:
5.0

The people there were very prompt, friendly, and helpful.

Leah G. 
Rating:
5.0

Easy check out and check in. Friendly folks. Less than a mile from my house. No downside whatsoever.

Michael S. 
Rating:
5.0

Just keep going down the road after the sign. Their place is in the back. Super close To my house and very helpful!

Patrick K. 
Rating:
5.0

The Rental Pick Up is excellent. It's the U-haul main hub. I call to rent gave all info they asked. Got to rental pick up and it took a little over an hour. The hub evidentally has very outdated communication. The call was dropped and the hub asked for my same information 3 times. I was late for destination. I would definitely go back to Martin pick-up but I will check to see if the hub has updated their end. U-haul hub your making your pick-up and drop-off not to be desired and it is not their fault.

Wanda S. 
Rating:
5.0

Customer did not leave a comment.

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

Kristine R. 
Rating:
5.0

Customer did not leave a comment.

Robert D L. 
Rating:
4.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

Raoul S. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA T. 
Rating:
5.0

Customer did not leave a comment.

Monica P. 
Rating:
4.0

Customer did not leave a comment.

Bobby S. 
Rating:
5.0

Customer did not leave a comment.

CONNIE E. 
Rating:
5.0

Customer did not leave a comment.

Warren F. 
Rating:
5.0

Customer did not leave a comment.

Warren F. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Customer did not leave a comment.

christoper L. 
Rating:
5.0

Customer did not leave a comment.

Johnny J. 
Rating:
5.0

Super nice folks... very helpful easy to locate and made sure to ask if we had any problems!!

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Karl M. 
No reviews have been submitted for this location.

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