Customer Reviews for Martys Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Martys Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Cindy L.
Rating:

Customer did not leave a comment.

Aleksander O.
Rating:

Customer did not leave a comment.

JEREMYGRANT D.
Rating:

Customer did not leave a comment.

Segembre L.
Rating:

Customer did not leave a comment.

GUILLERMOJ C.
Rating:

Customer did not leave a comment.

Harry W.
Rating:

Don't tell people pick up is at one place, then shift it 12 hours before pickup. The place I was supposed to pick up was 8 mile round trip from departure point. Marty's Automotive (not their fault here) was 52 mile roundtrip at rush hour over bad roads from departure. This put my departure back 2 hours. This is a big deal!

Christine R.
Rating:

This place was excellent, however, this was 45 minutes away from us and then I had to go to ANOTHER location half an hour away to get my trailer! I requested to pick up my uhaul items around the corner from my house many weeks before ! At least when I had to return the items, they gave me a $40 credit for going out of my way.

Doug W.
Rating:

The trailer rental was easy and they made sure all was hooked up properly on trailer. When I need a uhaul product again I will be back at Marty's

Martha F.
Rating:

Customer did not leave a comment.

Alexander A.
Rating:

Very clean shop as well as the truck Customer service was awesome

Steve M.
Rating:

Great customer service

Michael R.
Rating:

Customer did not leave a comment.

VINCENTS R.
Rating:

Customer did not leave a comment.

Joseph T.
Rating:

No improvements needed. The trailer was ready to go. They did the hookup i just backed up to it. Trailer worked great the brakes worked great. Towed straight. I did 950miles that day. Marty was great to deal with.

Joseph S.
Rating:

Customer did not leave a comment.

Kelly N.
Rating:

Customer did not leave a comment.

CAROLYNJ M.
Rating:

When 1st reserving trailer had requested drop off at Marty's. When I got there was told they had changed drop off location to Poughkeepsie. Employees at Marty's were able to change location so that I didn't have to hook up again and drive another 30.

Alana T.
Rating:

Customer did not leave a comment.

Anthony M.
Rating:

A+++

Sanjay S.
Rating:

Customer did not leave a comment.

DONALDDAVID G.
Rating:

This was not the location I rented from , I rented it 6 miles from my house, when it was time to pick up, it was at a location 30 miles away , It was very inconvenient ,

Bill B.
Rating:

Nothing. They even hooked it up in the pouring rain and I was on my way in 20 min.

Robert C.
Rating:

Customer did not leave a comment.

Ori B.
Rating:

Customer did not leave a comment.

Kevin T.
Rating:

Customer did not leave a comment.

DANIELV F.
Rating:

Nothing everything was perfect

Halley R.
Rating:

The UHaul truck was great. The movers were terrible

Thomas B.
Rating:

Customer did not leave a comment.

Melissa Q.
Rating:

Customer did not leave a comment.

Walter H.
Rating:

No improvement needed. Customer care knowledge and friendliness were just a few positive things I can say

Craig B.
Rating:

Marty was super helpful in strapping down the car and helping us with paperwork.

kevin G.
Rating:

Excellent, friendly, helpful. Couldn't ask for more!

Eugene T.
Rating:

Customer did not leave a comment.

Bryan R.
Rating:

Great experience. All went well.... and smooth!

Nick V.
Rating:

Great place to get a rental truck and tow dolly. Very helpful people. Always going to use this place for my rentals.

Steven T.
Rating:

Customer did not leave a comment.

Cheyenne M.
Rating:

Customer did not leave a comment.

Adrian A.
Rating:

Staff was very friendly, knowledgeable and helpful.

Monet C.
Rating:

The manager was amazingly kind and friendly.

samantha W.
Rating:

Great everthing was perfect and I added an extra day without any hassle

Michael T.
Rating:

Customer did not leave a comment.

luis B.
Rating:

Marty's was great. Truck was ready and snow cleaned off when I arrived. Overall a good experience.

Luther L.
Rating:

Customer did not leave a comment.

Amanda C.
Rating:

Customer did not leave a comment.

Elizabeth Z.
Rating:

Customer did not leave a comment.

Frank S.
Rating:

Customer did not leave a comment.

robert C.
Rating:

The whole Haul experience was fine with one exception. THE PRICE !!! How does what's advertised as a $ 14.95 a day rental turn into a $ 73.00 bill. That's almost five times the advertised rate, this is certainly NOT truth in advertising. I'm confident in saying that I will never rent with Uhaul again as long as these deceptive pricing policies are in place.

Glenn S.
Rating:

Customer did not leave a comment.

Lena W.
Rating:

Extremely courteous!

Denise D.
Rating:

On top of their game & always friendly

Benjamin H.
Rating:

Customer did not leave a comment.

Jessica C.
Rating:

Originally, I was supposed to drop off the truck at another place, but when I arrived, they informed me that they don't accept uhaul trucks anymore. I spent an hour trying to figure out how to drop off the truck, most of it on the phone with customer service.

Robert M.
Rating:

Customer did not leave a comment.

EXCEPTIONAL M.
Rating:

Customer did not leave a comment.

Stewart S.
Rating:

Customer service at this location was very nice and tried to help but was told to stay out of issues with truck and was even talked to rudely by customer service when she called in Truck was not swept clean Both front tires where bald Truck out of alignment was difficult to drive as truck pulled left very hard Had to go to 2 different locations which led to being behind schedule then issues getting trailer and having to wait for roadside to travel 2 hours to replace both tires I would not recommend U-Haul to anyone after this rental experience and even when I was on phone nite before with customer service they where not helpful to the point if I could have rented a truck and trailer elsewhere I would have cancelled with U-Haul As of now I will never use U-Haul again

Jonathan B.
Rating:

It is no fault of Marty's, but I think it is a mistake to require smart phones to rent trucks. The after hours return did not work on my phone and kept prompting me with codes to login.

Donald S.
Rating:

always use uhaul

ken M.
Rating:

Great customer service and very helpful. I was extremely disappointed that I couldn't pickup the truck and trailer at one location. After I picked up the truck I had to travel 40 minutes away to pick up a car dolly when three car dolly's were right in front of me when I picked up the truck. See my truck review for further details of overall experience.

Robert C.
Rating:

I rented the truck for 4 hours got there at 8 but didn't get the truck till 8:33 returned with full tank as alway at 12:28 and they charged me fir two rentals!?!?!? And so far they have responded to my inquiry about the extra $19.95. I've never had this happen and I've rented u hauls many times.

Tamari W.
Rating:

Customer did not leave a comment.

Kimberley S.
Rating:

Excellent staff and experience. Would definitely use again.

Kevin K.
Rating:

Took an 1 hour to pick up a truck that he didn't know he had.

Daniel T.
Rating:

Had to have trailer exchanged for one way trailer delaying us for over an hour!

Thomas C.
Rating:

Extremely friendly, great customer service. Jennifer is awesome!

Mark B.
Rating:

Customer did not leave a comment.

Rowlamd O.
Rating:

Customer did not leave a comment.

edward S.
Rating:

Customer did not leave a comment.

Amber J.
Rating:

Just dropped the key in a drop box and parked vehicle.

Subramanian K.
Rating:

Customer did not leave a comment.

SHERRI H.
Rating:

Had a question about my bill after they charged my account...told me I had to contact corporate-they had no idea - but they had plenty idea when they thought I needed to pay more..??

Bebee H.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top