Customer Reviews for Martys Automotive
(U-Haul Neighborhood Dealer)

135 reviews

86 Old Hopewell Rd   Wappingers Falls, NY 12590

(845) 632-0216

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(845) 632-0216

86 Old Hopewell Rd
Wappingers Falls, NY 12590

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Albert F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
1.0

Customer did not leave a comment.

John G. 
Rating:
5.0

We returned it after hours and the phone number I was supposed to call to verify that I returned the truck was not in service. Also the wi fi was poor in the area so I couldn't use the location feature in my u-haul app. Nevertheless, I called Marty's automotive the next morning and they confirmed everything was finalized in the system.

Concetta T. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Scott G. 
Rating:
3.0

Again, the hertz app did not work. Would not take the dashboard photo. So I dropped the key in the slot. Then the location did not register drop off until 3 days late. I called them twice to make sure it got registered. Overall I will try hard never to use hertz again.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

WAYNEANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

Jane B. 
Rating:
5.0

Great experience !

MARIOG F. 
Rating:
5.0

Customer did not leave a comment.

MARITZA G. 
Rating:
5.0

Customer did not leave a comment.

BMUENKEL S. 
Rating:
4.0

Customer did not leave a comment.

KYLEBENJAMIN F. 
Rating:
5.0

Good quality service

WALTERBERNARD H. 
Rating:
4.0

Straight forward transaction ... no problems, nice people.

MAURICEH JR C. 
Rating:
5.0

Customer did not leave a comment.

STEVENJAY S. 
Rating:
5.0

I rented The truck in one location and had to return it to another. My car was at the place where I rented the truck so I could pick up my car when I got back and was also told by the rental place that I can return it to him. But when it was time to return U-Haul told me I had to take it to a totally different place that was not convenient to where my car was.I was on hold with U haul for 45 minutes just to be told that I have to take it to the other place. That was very annoying.

EDWARDKELLY M. 
Rating:
5.0

Customer did not leave a comment.

SOBIRM M. 
Rating:
5.0

Customer did not leave a comment.

BOHDAN D. 
Rating:
5.0

Thanks to the friendly service from Marty and staff.

Lisa A. 
Rating:
5.0

Customer did not leave a comment.

Aria C. 
Rating:
1.0

Online service was POOR. On site service was POOR. Tons of extra hidden fees. NEVER using uhaul again

Victoria Y. 
Rating:
5.0

They are personable, most helpful, courteous and professional. Can't beat them.

RITAETIENNE O. 
Rating:
4.0

Martin was very friendly and helpful.

DAVID T. 
Rating:
3.0

Customer did not leave a comment.

TINA S. 
Rating:
5.0

The hand truck was no secured and thrown on the ground, blankets were everywhere

RYANPATRICK M. 
Rating:
5.0

Customer did not leave a comment.

JULIANLOUIS G. 
Rating:
5.0

Customer did not leave a comment.

DONALDJ L. 
Rating:
3.0

1)Make sure the cargo area does not smell like garbage. 2) make sure the tie down strips inside the cargo area are not ripped out of the wall.

Gregory R. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
3.0

I made an online reservation and when I arrived to pick up the truck there was no record of my reservation. I had to show my reservation details to the employee. I was told this happens all the time and that uhaul won't change because they don't care. I will never use uhaul again

GEORGEEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELS K. 
Rating:
5.0

Customer did not leave a comment.

STANLEYLEE W. 
Rating:
3.0

I WAS CHARGED DOUBLE THE AMOUNT I WAS CHARGED ON MY ON LINE INVOICE

STEVENE R. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

JOHNGABRIEL REGI F. 
Rating:
1.0

Train the staff to be polite and courteous and to put on a smile

Rajuraji M. 
Rating:
1.0

The guy was a complete jerk and wouldn't take the time to check it in. Had it there 3 days early and still got charged a late fee because he was too lazy to check it at that time. Dropping it off in parking spot where he wanted it was almost impossible with the amount of junk in the lot. I would I recommend U-Haul dropping him as a dealer. I wouldn't recommend anyone using this place.

Brent R. 
Rating:
5.0

Continue your wonderful, professional and pleasant service.

Jimmy B. 
Rating:
5.0

To improve - adjust what equipment cannot be rented in certain locations. In this exact location they never had utility doilies but the website allowed me to book two different kinds and pay for them. Owner said they've been having this issue for a while now.

Ekaterina S. 
Rating:
3.0

A little difficult to find with no uhaul signage and the trucks located around the back, but very efficient process and no problems

STEPHENANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

MARKA L. 
Rating:
5.0

Everything was good. Nice and smooth pick up and drop off.

SARAHSTAUB S. 
Rating:
5.0

Customer did not leave a comment.

GABOR K. 
Rating:
5.0

Customer did not leave a comment.

JAMESLOUIS JR N. 
Rating:
5.0

The owner Mr Novick was very knowledgeable and extremely professional!

Michael S. 
Rating:
3.0

Customer did not leave a comment.

JOSEA G. 
Rating:
3.0

the wifi system would not slow me to sink into the uhual website ,i had to call in and the wait time was very long 50 minutes

STEPHENWILFRED R. 
Rating:
2.0

Customer did not leave a comment.

Michelle A. 
Rating:
4.0

Customer did not leave a comment.

VICTORIAA M. 
Rating:
5.0

Excellent experience. Nice people, highly recommend! Will rent from them again when needed!

GUY P. 
Rating:
5.0

Customer did not leave a comment.

JAMESJOSEPH E. 
Rating:
5.0

Great location & owner. Smooth transaction.

Edgar S. 
Rating:
5.0

Customer did not leave a comment.

CRAIGR D. 
Rating:
5.0

Great to deal with marty on my rental

JAMESV JR R. 
Rating:
5.0

Customer did not leave a comment.

Kurtis K. 
Rating:
5.0

My favorite place

Dashawn M. 
Rating:
4.0

Customer did not leave a comment.

Laurie S. 
Rating:
5.0

Everything was perfect

ROSSE G. 
Rating:
5.0

All's well

IRVING R. 
Rating:
5.0

Everything is smooth and easy when I rent from here, wouldn't change a thing

Dashawn M. 
Rating:
5.0

The man who ran the garage was super friendly! Keep up the good work!

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

Paulo R. 
Rating:
5.0

Customer did not leave a comment.

Cindy L. 
Rating:
5.0

Customer did not leave a comment.

Aleksander O. 
Rating:
4.0

Customer did not leave a comment.

JEREMYGRANT D. 
Rating:
5.0

Customer did not leave a comment.

Segembre L. 
Rating:
5.0

Customer did not leave a comment.

GUILLERMOJ C. 
Rating:
5.0

Don't tell people pick up is at one place, then shift it 12 hours before pickup. The place I was supposed to pick up was 8 mile round trip from departure point. Marty's Automotive (not their fault here) was 52 mile roundtrip at rush hour over bad roads from departure. This put my departure back 2 hours. This is a big deal!

Harry W. 
Rating:
5.0

This place was excellent, however, this was 45 minutes away from us and then I had to go to ANOTHER location half an hour away to get my trailer! I requested to pick up my uhaul items around the corner from my house many weeks before ! At least when I had to return the items, they gave me a $40 credit for going out of my way.

Christine R. 
Rating:
5.0

The trailer rental was easy and they made sure all was hooked up properly on trailer. When I need a uhaul product again I will be back at Marty's

Doug W. 
Rating:
3.0

Customer did not leave a comment.

Martha F. 
Rating:
5.0

Very clean shop as well as the truck Customer service was awesome

Alexander A. 
Rating:
5.0

Great customer service

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

VINCENTS R. 
Rating:
5.0

No improvements needed. The trailer was ready to go. They did the hookup i just backed up to it. Trailer worked great the brakes worked great. Towed straight. I did 950miles that day. Marty was great to deal with.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Customer did not leave a comment.

Kelly N. 
Rating:
5.0

When 1st reserving trailer had requested drop off at Marty's. When I got there was told they had changed drop off location to Poughkeepsie. Employees at Marty's were able to change location so that I didn't have to hook up again and drive another 30.

CAROLYNJ M. 
Rating:
3.0

Customer did not leave a comment.

Alana T. 
Rating:
5.0

A+++

Anthony M. 
Rating:
4.0

Customer did not leave a comment.

Sanjay S. 
Rating:
3.0

This was not the location I rented from , I rented it 6 miles from my house, when it was time to pick up, it was at a location 30 miles away , It was very inconvenient ,

DONALDDAVID G. 
Rating:
5.0

Nothing. They even hooked it up in the pouring rain and I was on my way in 20 min.

Bill B. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Ori B. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Nothing everything was perfect

DANIELV F. 
Rating:
5.0

The UHaul truck was great. The movers were terrible

Halley R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Melissa Q. 
Rating:
5.0

No improvement needed. Customer care knowledge and friendliness were just a few positive things I can say

Walter H. 
Rating:
5.0

Marty was super helpful in strapping down the car and helping us with paperwork.

Craig B. 
Rating:
5.0

Excellent, friendly, helpful. Couldn't ask for more!

kevin G. 
Rating:
5.0

Customer did not leave a comment.

Eugene T. 
Rating:
5.0

Great experience. All went well.... and smooth!

Bryan R. 
Rating:
5.0

Great place to get a rental truck and tow dolly. Very helpful people. Always going to use this place for my rentals.

Nick V. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top