Customer Reviews for Martys Automotive
(U-Haul Neighborhood Dealer)

240 reviews

77 Bowden St   Fort Erie, ON L2A6P7
(W Of Niagara Blvd)

(905) 871-1381

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(905) 871-1381

77 Bowden St
Fort Erie, ON L2A6P7
(W Of Niagara Blvd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

PATRICK P. 
Rating:
4.0

Customer did not leave a comment.

BRUCE M. 
Rating:
3.0

Have the pickup location where I first booked it and not 20 mins away from the original pick-up location.

Tian Ren Z. 
Rating:
2.0

Customer did not leave a comment.

Lucile S. 
Rating:
5.0

It was Awesome!!! Thank you

Robert P. 
Rating:
1.0

Customer did not leave a comment.

Karl P. 
Rating:
4.0

agent was good , knowledgeable

ok K. 
Rating:
3.0

Customer did not leave a comment.

Bill P. 
Rating:
3.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Just a little quicker at the door at Marty's had to wait a little while for him to answer.

Joshawa B. 
Rating:
2.0

Customer did not leave a comment.

norman M. 
Rating:
1.0

Please look like a wrecking yard you didn't know where U-Haul started and all the other junk began the only good parking spot they had a big sign saying don't park here overloaded with derelict cars

PETER M. 
Rating:
5.0

Nothing it is always great service

Kristina G. 
Rating:
3.0

The inconvenience that I encountered with uhaul was unappreciative. I had booked 2 months in advance requesting location pick up close to my home. I was notified pick up was 40 minutes away from home 2 days before I needed the vehicle. I proceeded to tell the operator that I have paid movers scheduled at my home due to original reservations. Further to this inconvenience I receive a phone call less then 24 hrs that the vehicle will not be available at the pick up time. This is so unacceptable and it will be noted on social media. Poor customer service. I will never ever use it or recommend u haul to anyone.

connie B. 
Rating:
5.0

Amazing service. Easy to drive truck. Very very happy with service.

Brenda S. 
Rating:
5.0

Great service

Minhal G. 
Rating:
1.0

The man running this office showed up half hour late putting me behind schedule. I was forced to call the office I booked through on Gilmore Road in Fort Erie to track the owner of the office I was renting from. They got a hold of the man and he finally showed up 1/2 hour later. When he did arrive he seemed confused with computer and was required to call someone for assistance. This delayed another 1/2 hour. His office was cold and uncomfortable. The man was pleasant and apologetic but offered no deal due to his delays. The 10 foot van I rented was clean and maintained. Only complaint is the drivers seat does not adjust back. I found myself too close to steering wheel and Im only 5'8. It was uncomfortable for me but OK for the distance I was going. If long distance I would have been very uncomfortable. But thats the design of the truck. Anyway Ive rented from Uhaul before and had good experiences...Sorry this time was not!!!

Michael N. 
Rating:
4.0

Customer did not leave a comment.

linda D. 
Rating:
5.0

Customer did not leave a comment.

patrick M. 
Rating:
3.0

Customer did not leave a comment.

Stewart D. 
Rating:
5.0

Customer did not leave a comment.

jandb M. 
Rating:
5.0

Customer did not leave a comment.

Shirley E. 
Rating:
3.0

No walk around inspection given.

jim D. 
Rating:
4.0

Customer did not leave a comment.

imran G. 
Rating:
3.0

Not happy I couldn't pick up from location I requested.... close to home....and charged for extra mileage with keeping truck for 19 days would think be a little extra also gas tank was returned with 1/2 tank Not 1/4 tank and no credits like the days when truck went out full returned full easier done. No extra mobey in your pocket when customer over fills

Natalie B. 
Rating:
5.0

Customer did not leave a comment.

KRISTA B. 
Rating:
5.0

Inform you customers, in advance, that they may [most likely] will have to pick up their u-haul rental in another city/location. It pretty much happens to us every time we rent and we rent a lot.

jandb M. 
Rating:
5.0

Customer did not leave a comment.

chris F. 
Rating:
4.0

Customer did not leave a comment.

BOB M. 
Rating:
1.0

When I arrived to my pick up point, they did not have a truck available. They called and the truck was at another location. Some one from U-Haul could of contacted me regarding a change for pick up. Alot of time was wasted through this.

John O. 
Rating:
4.0

review lost in email file , better late then never

annette B. 
Rating:
3.0

Gentleman that served us was pleasant but had to wait for computer approx 15 mins to hear thank you paid in full you can go.

Chris S. 
Rating:
4.0

good service

Mary R. 
Rating:
3.0

Customer did not leave a comment.

Shreya R. 
Rating:
4.0

Customer did not leave a comment.

larry B. 
Rating:
4.0

Customer did not leave a comment.

dale A. 
Rating:
4.0

Customer did not leave a comment.

GILLES T. 
Rating:
2.0

Was unable to pick up trailer on time. No one was at the store. Owner finally arrived 25 minutes late. Have heard of this from other customers as well.

Katie G. 
Rating:
5.0

All good! Thank you.

donalynne C. 
Rating:
4.0

Customer did not leave a comment.

MARTY K. 
Rating:
4.0

good

DAN P. 
Rating:
5.0

Customer did not leave a comment.

PETER H. 
Rating:
5.0

great guys to deal with

remi M. 
Rating:
3.0

Customer did not leave a comment.

GOERGE F. 
Rating:
3.0

Customer did not leave a comment.

DEANNA M. 
Rating:
4.0

good move

melissa K. 
Rating:
4.0

Took care of things quickly and was pleasant and friendly.

KATE L. 
Rating:
2.0

Better signage to indicate where one enters for Uhaul transactions.

clair B. 
Rating:
3.0

Customer did not leave a comment.

HAZEL F. 
Rating:
4.0

Customer did not leave a comment.

robert R. 
Rating:
2.0

If the hours of business are till five PM, then someone should be there.

RONALD P. 
Rating:
5.0

Very positive experience.

ROBERT D. 
Rating:
3.0

Customer did not leave a comment.

JESSICA V. 
Rating:
3.0

Things are just fine.

Peter S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

Lucy with uhaul was rude and ignorant. She is atrocious with customer service. She is at the 2800 # not at martys. Martys is excellent

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
1.0

The person who was there for me to sign contract told me that the truck was half full as it stated in the contract. I trusted this to be true. When I got to vehicle, the tank had a quarter left in it and the person who had me sign the contract was gone. He expressed to me to make sure to fill the tank at the end so it was half full or I would be fined. Mistake I made was trusting Uhaul employee and not reading contract word for word because essentially I should have had a refund for filling the truck to half full when I for the tank at a quarter; have a picture to prove it as well.

KEVIN E. 
Rating:
4.0

Customer did not leave a comment.

REBECKA B. 
Rating:
5.0

thanks for the great service

PETER M. 
Rating:
1.0

Our experience on moving day was dreadful! At eight am I received a call from your Bowden location telling me our 14 foot truck had been rented to someone else the night before. We had reserved it 2 weeks earlier. Stress levels on moving day are high anyway, to be told you have no truck is terrible. We did get the truck thanks to Lizette, we had also dealt with Graham at your Stevensville location and he was excellent!

MELANIE S. 
Rating:
3.0

Customer did not leave a comment.

KENNETH B. 
Rating:
3.0

Customer did not leave a comment.

BONAVENTURE M. 
Rating:
5.0

Customer did not leave a comment.

RICHARD K. 
Rating:
1.0

they charged me for cleaning and sweeping out a truck that i cleaned out and swept before i took back,because i was warned about a uncleaned truck charge when i rented.is this just another way for you to rip off a customer.i would not recommend u haul to anybody if this charge is not taken off my bill

ROBERT K. 
Rating:
5.0

A1

GRANT I. 
Rating:
3.0

Customer did not leave a comment.

RAE M. 
Rating:
1.0

The computer at this place was down so I couldn't get a receipts was told I would be emailed one but never did. I was not given a walk around or an inspection before I took the truck. I've never rented one before so I didn't know it was a procedure. When I picked it up Saturday the gas was empty. Driving the truck the wheel was very loose you had to drive it holding on tight not a good look when I was driving from fort Erie to Hamilton . I'm pretty sure this vehicle hasn't been inspected on a regular basis. I returned it I was told that I was late so I would be charged an extra day because I was supposed to have returned it by 1pm not for when the store closed as the guy at the fort erie location told me. And I didn't have a receipt to explain that. The gas was below 1/4 tank when I got it so that's what I returned it at, but apparently on the contract it said it was at 1/4 tank . Thankfully I took a picture of the mileage with the tank at below the 1/4 mark and showed it to the man at the drop off location or else I would have to have paid the charge. It was a bad experience over all and I would hate to rent again. Gladly I had a nice guy at the drop off location who was understanding of the whole situation. I'm sure if I had anyone else it wouldn't have gone smoothly and I wouldn't have got my deposit back. Oh and another thing he said that I should have received a contract / receipt because if I got pulled over or anything happened they probably would have thought I stole the truck I had no proof of rental. This was my first time renting so I was oblivious hopefully I never have to rent from here again. I hope this helps you straighten some situations out and my bad experience hopefully can be addressed and no bobby else has to experience this bad customer service.

EMILY W. 
Rating:
3.0

Customer did not leave a comment.

STACY J. 
Rating:
3.0

I brought the unit back at 4:35 pm on June 2,2014.

Pat M. 
Rating:
4.0

thanks

allen F. 
Rating:
4.0

thanks again ..

susan M. 
Rating:
4.0

thanks

JOACHIM V. 
Rating:
5.0

sorry for late feedback

GREG B. 
Rating:
5.0

would use this pick up location again ,,,

BRUCE S. 
Rating:
1.0

Computer would not work so I had to leave credit card and license info with clerk, no contract signed or given, when I returned at noon location was locked, I left keys in drop box and was charged for unauthorized safe move and $20 for gas after less than 30 km? Your representative at the 1-800 number said she would resolve this matter and contact me that day. Still no response!

Bill H. 
Rating:
4.0

Customer did not leave a comment.

robert Z. 
Rating:
3.0

Customer did not leave a comment.

DUANE E. 
Rating:
5.0

Customer did not leave a comment.

ALINA E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very friendly, easy to do business with. I'll rent again from this location.

STEPHEN K. 
Rating:
5.0

Excellent assistance.

CHRIS M. 
Rating:
4.0

#1

louanne E. 
Rating:
5.0

Thanks for fast processing of contract. U-Haul are great.

ALAN G. 
Rating:
4.0

Customer did not leave a comment.

sal C. 
Rating:
4.0

Customer did not leave a comment.

veronica L. 
Rating:
5.0

Customer did not leave a comment.

bradley B. 
Rating:
5.0

Customer did not leave a comment.

DENISE B. 
Rating:
4.0

Customer did not leave a comment.

phillip C. 
Rating:
4.0

Customer did not leave a comment.

Adeler L. 
Rating:
4.0

Order online and check all rates and things will go smooth. They didn't have the truck we requested so gave us a free upgrade to a bigger truck.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Pauline B. 
Rating:
5.0

My experience with this particular U-Haul establishment was an excellent one. The person behind the desk (Wayne) was very nice and extremely helpful. I would definitely go back to rent from them again. I will spread the word to all my friends to use this particular U-Haul office. Thanks again, Anna

ANNA D. 
Rating:
3.0

Customer did not leave a comment.

DAHLIA P. 
Rating:
4.0

thanks ,

steven M. 
Rating:
4.0

Nothing. I was very happy with my experience.

DONALD G. 
Rating:
3.0

Explain charges and fees better. My $29.99 rental which i picked up in Fort Erie , drove 39.5 miles and returned to St Catharines less than three hours later cost me $158.xx.,Totally pissed off and will never rent U haul again and will tell all friends and family to avoid......

kevin L. 
Rating:
3.0

Customer did not leave a comment.

victor W. 
Rating:
4.0

Provided me with a clean truck in excellent shape.

tony C. 
No reviews have been submitted for this location.

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