In all fairness to the dealer, he apparently was not made aware of our reservation so the advanced reservation wasn`t helpful. For whatever reason he had a difficult time with the online booking and subsequently took numerous efforts and a substantial amount of time. we tried to assist him but he insisted on completing it himself. The vehicle itself was not the cleanest and the cigarette smell was quite overwhelming, and as a former smoker, that says a lot. Ultimately ,it appears that better communication from u-haul to the dealer was lacking.
gino g
Martys Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Erie, ON L2A6P7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This location was NOT our original booked drop off point. When getting ready to drop off our equipment, the contract noted we were to call beforehand. When calling the first location, we were told that we could not drop off as they could not accommodate a 20 ft truck. Why is it listed as a drop off when making the reservation if they can't accommodate? We were then told to call U-Haul directly to find out where to take the moving van - on a Sunday afternoon!!! The rep with U-Haul was very helpful however the overall U-Haul booking experience was very disappointing... and we still need to finish the move in a couple weeks :(
Wendy FI asked for a in person pick up at the desk. Location said it was open. When I arrived it was closed and had no access to the truck. It took an hour and a half to work with an online rep in order for me to pick up the truck. Unacceptable to advertise being opened and then not be opened. Why offer in person if not available. I personally have no cell phone so I had to pick someone else up in order to do the online. Online was difficult, a pain in the butt and unreliable. Even the price was wrong - it doubled so again I had to call to fix it. Online to drop off was also difficult. Not enough room to take the photos so it took a long time and many tries. I was told I would be compensated for my trouble but I’ve not heard anything yet I will not ever use this location again.
Carlos HMarty was very helpful and accommodating
David FDrove a 15 foot 34 miles, bill said I would be charged 102 dollars. They ended up charging me 152 bucks to drive 34 miles. This place is a joke and literally stole my money.
Matthew H