Customer Reviews for Marvins Midway Auto LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Marvins Midway Auto LLC

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Keith P. on

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Sue E. on

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It took a little long to get checked out other than that it was a good experience the gentleman was very polite

Thomas W. on

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My comments are directed to U-Haul and not the local retailer. When I made my reservation I specified in-town rental for 2 days in Colchester, CT. Somehow this got changed to a one-way originating in New Haven, CT. When I called local number the number on my original reservation, it was a gas station that does not do U-Haul. Calling U-Haul I was shuffled between three people for 20 minutes before my call was dropped. Called again and after 15 minutes I thought it was all straightened out. Nope. Got told that U-Haul doesn't normally do two day in-town rentals even though that is what was specified on my reservation. Said they straightened it out though. Picked up the truck okay and when I called to say that we would only need it for one day and that it would be returned that day, I asked about being refunded for the second day rental. I was told that as this was a one-way rental, no refunds would be made. So, U-Haul changed my reservation without telling me. Would not refund the second day's rental after I returned the truck. Dropped my call. Passed me from one person to another on the phone. In general made a VERY poor impression with me and my tale will be related to friends and family repeatedly. This was my first and hopefully last experience with U-Haul. Oh, yes, reservation # 27928544 Tom Weaver

JOHN W. on

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Ron M. on

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ALEXANDER B. on

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Jeff S. on

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Jeffrey D. on

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Warren J. on

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My trailer light adapter was removed from the trailer and not returned to me.

Louis M. on

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James M. on

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Nice people equipment always ready

Warren K. on

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Nothing, everything worked out perfect.

Antonio D. on

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Lisa G. on

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don F. on

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Michael G. on

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The equipment was well maintained but the interior was not cleaned all that well. It wasn't a disaster but I think some improvement is needed there

Samantha F. on

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Joseph Z. on

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I called and reserved a 20' truck. When I got there they said they only had a 17'. That caused us to have a convoy of cars packed to the brim following the truck to bring the stuff that wouldn't fit in the 17'.

Joe V. on

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Rich went over and above to help me. Needed a truck in a pinch and he got me into one even after shop hours. Would recommend highly.

Mike C. on

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claudio Z. on

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gerald M. on

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Very friendly service.

gerald M. on

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shelly H. on

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karen W. on

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it was seamless...from the phone call to the drop off. Thank you!

Anthony F. on

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The guys were very nice and helpful. I will go there again if I need to rent another truck.

James M. on

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Very difficult to back in trailers onto a lawn between buildings and other trailers. Westchester market so much easier but never equipment there.

GAIL E. on

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I was amazed that the technician did not go over the vehicle. I had to ask. I drive large vehicles for a living, but also as a trainer, I never assume that the customer knows all. Play it safe and go over the vehicle. I do not drive cargo vans or small stuff with new features on it often. My car is small and older. Had the vehicle been gone over I would have rated you excellent.

DEBORAH C. on

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Tyler A. on

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Superior location and excellent personable management and staff.

Rachel O. on

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MATTHEW B. on

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