The trailer clearly wasn’t inspected because the wheel broke halfway through our trip and took about 3 hours out of our day to wait and get it all figured out.
JOSEPH A
Marvins Midway Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colchester, CT 06415
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The customer service was horrible, I asked questions,got none, the person refused me service till his colleague help me.
Philip SThere is no improvement possible! This was the best rental experience I have ever had. The man behind the counter was personable, the equipment was terrific, and the equipment return experience was flawless. With the web-based equipment return system, I was done with the return in less that 5 minutes. Best rental experience I have ever had!
RONALD KIf I could give zero stars I would. I walked in and patiently waited for 15 minutes at the counter before being acknowledged. People were busy working on cars and didn’t see me, so I didn’t want to interrupt anyone figuring someone would attend the desk shortly, but I did ask if someone could help me eventually as I was on a schedule. The man said he didn’t see me and I said “okay” he then asked if I didn’t believe him. I said “I do, I saw that you didn’t see me” he then continued to harass me “are you offended I didn’t see you?” Very abrasive. I replied “no, I just want my U-Haul” and was kind of scared at that point to be honest. he says “yeah everyone wants what they want when they want it” I’ve never been treated so poorly I was in shock. I’m six months pregnant and really didn’t need or deserve this treatment. He didn’t even offer to help load the dolly into the truck. I came for a very simple quick transaction and left in tears. It felt like my business was a complete inconvenience to him, and that my mere existence offended him. I’m surprised a reputable company like U-Haul doesn’t vet their partners.. he was threatening, abrasive, and I almost canceled. If I hadn’t made all kinds of arrangements involving others I would have 100%. It makes me hesitant to trust a U-Haul location again.
Alysha fNothing
Rich G