Customer Reviews for Marymoor Self Storage
(U-Haul Neighborhood Dealer)

412 reviews

6065 E Lake Sammamish Pkwy NE   Redmond, WA 98052

(425) 636-0379

Location Hours

  • Monday - Tuesday:
    9:30 am - 1 pm / 1:30 pm - 5:30 pm
  • Wednesday - Friday:
    9:30 am - 5:30 pm
  • Saturday - Sunday:
    9:30 am - 5 pm

Services at this Location:

Contact Us

(425) 636-0379

6065 E Lake Sammamish Pkwy NE
Redmond, WA 98052

Services at this Location:

Location Hours

  • Monday - Tuesday:
    9:30 am - 1 pm / 1:30 pm - 5:30 pm
  • Wednesday - Friday:
    9:30 am - 5:30 pm
  • Saturday - Sunday:
    9:30 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Dominique K. 
Rating:
3.0

The location is open until 6 PM, but trucks can only be returned until 5:30 PM. That is inconsistent.

JAVIER R. 
Rating:
5.0

Great experience. The marymoor self storage rep, I believe his name was Adam, was such a pleasure to work with. The Uhaul branch locations have never given this great of an experience. I recommend changing your values or enforcing them more at your Uhaul branches - those people are never nice. It's always the third party locations like the marymoor self storage that give a great experience! Thank you Adam!

RAMANA K. 
Rating:
5.0

The lady in the reception was very helpful

Atanu P. 
Rating:
5.0

Customer did not leave a comment.

JAZMINE M. 
Rating:
1.0

I am back to this place 2min before 5pm and store was close , they changed extra $20 fee.

DIMITRI N. 
Rating:
5.0

Adam was super helpful and accommodating with a holiday early pickup that wasn't originally told to me from another dealer.

JEFFREY K. 
Rating:
5.0

Great location great service, the whole process was super easy

DAVID ANDREW W. 
Rating:
5.0

Wow. Very clean and worked in excellent condition. Manager Adam and Debbie Chadd were 5 star employees of UHaul. They were very helpful and knowledgeable. They went over and above their jobs to meet my needs. You don't find hard working reliable honest people much anymore that are genuinely kind and customer service oriented. Thanks c Wallace. I highly recommend them. Everything was just right. Perfect

Cassandra W. 
Rating:
5.0

Customer did not leave a comment.

NONE S. 
Rating:
1.0

Utility dolly was not in the truck. I sent a family member to pick it up, but she ended up with the wrong kind of dolly. She went back again to exchange dollys. We were charged for both of them.

SIDDHARTHA P. 
Rating:
5.0

Adam is an exceptional employee. The power was out due a storm, he took us to a nearby uhaul location to complete our rental. He was waiting in his vehicle to great customers and help all day.

JEFFERY L. 
Rating:
4.0

Customer did not leave a comment.

DMYTRO Z. 
Rating:
1.0

The lady at the counter was really struggling. Took 30 min to check me in and cut into my moving time. Then demanded I had the truck back on time. Felt like I should have been compensated.

MISTY W. 
Rating:
5.0

Customer did not leave a comment.

RAJENDRAP J. 
Rating:
5.0

Customer did not leave a comment.

JANA W. 
Rating:
5.0

I appreciate Caroline making sure that I received a $5 credit back for blankets that were not included with my truck.

KATHERINE B. 
Rating:
5.0

Customer did not leave a comment.

QUENTIN M. 
Rating:
4.0

Took 45 minutes to verify me for after hour pick up, very annoying

Emmanuel L. 
Rating:
3.0

Fix your app.

Kunal Pramod G. 
Rating:
5.0

The Uhaul app didn't work for mobile pickup on my phone. It got stuck at a white screen after logging in and trying to start the pickup process. I had location enabled. It also didn't work in Safari. I enabled location access, but the Uhaul site couldn't detect my location. Thankfully, I could use my partner's phone, and the app finally worked there. For users, consider bringing a backup phone! And for Uhaul, consider allowing people to test their app for pickup in advance to save time.

Rigel C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS TYLER B. 
Rating:
4.0

You take the rent for the truck, you charge for the fuel or ask us to fill it to the same level as we take. Plus you charge 1.39 per mile, which is very high and I would like & recommend to others.

Vivek N. 
Rating:
3.0

The uhaul website went down right as I was trying to pick up my truck. I was unable to complete my payment and receive the lock box code. I had to frantically constantly refresh the website hoping to get through. It was very stressful since my move was on a tight timeline and I received my truck over a half hour my scheduled reservation.

Kevin M. 
Rating:
4.0

The mile price is very high and in case I need to move to a faraway distance I won't select UHahul because of that.

Yasser A. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Customer did not leave a comment.

SUN L. 
Rating:
5.0

Customer did not leave a comment.

SHANE HOLDEN C. 
Rating:
5.0

Customer did not leave a comment.

SUN L. 
Rating:
5.0

Customer did not leave a comment.

ISAAC K. 
Rating:
5.0

Adam was so incredibly nice, helpful and forgiving! I was way over my head with my move and ended up being pretty late on my return. Adam assured me everything was fine and didn't charge me anything extra, which I was more than ready to pay for my delay. I'll definitely be coming back the next time I have to move!

CHRISTER S. 
Rating:
5.0

Excellent service from the team

MICHAEL P. 
Rating:
5.0

The windshield was dirty and the windshield wipers did not work at night. I could barely see through the windshield at night. It was dangerous. Please clean the inside and outside of the windshield and replace the wiper blades.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Randy L. 
Rating:
3.0

The app is really buggy, and would complete my checkin and return before answering all of the questions.

Elijah G. 
Rating:
5.0

Adam, our customer service contact was absolutely the very best! He made a such a positive difference in my moving experience! He was thoughtful, knowledgeable, positive and really my best moving experience over a lifetime. Thank you.

Shari L. 
Rating:
5.0

Customer did not leave a comment.

Michael U. 
Rating:
3.0

I have tried reaching out since I returned the Uhaul truck. The truck ran so poorly I was worried it would fall apart. I could barely get above 40 and it was making strange sounds the whole time. I wasted so much money and had a terrifying experience.

Dagny H. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Tarun A. 
Rating:
5.0

The Kindness and Professionalism I experienced was Fantastic. Very efficient and helpful. I will rent from this location again. A great day..thank you.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

Evgeny S. 
Rating:
5.0

Adam was extremely helpful and customer focused.

John A. 
Rating:
5.0

Customer did not leave a comment.

Balaji K. 
Rating:
5.0

The best U-haul experience ever! Super helpful, honest, and friendly. I would use this location again. Thanks for your help!

Hye B. 
Rating:
5.0

Customer did not leave a comment.

Ilya B. 
Rating:
5.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Cooper S. 
Rating:
3.0

I was charged for more money than expected

Edoardo G. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

They were excellent

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Gail B. 
Rating:
5.0

Customer did not leave a comment.

Venkata Kushal P. 
Rating:
4.0

I would as long as the lady who works there isn't working. If she answers the phone I would hang up. She is rude and has no customer service skills.

Kyle R. 
Rating:
5.0

I don't think there's anything to improve on that's excellent

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Bryant L. 
Rating:
5.0

Customer did not leave a comment.

Yuanfang T. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Nishant S. 
Rating:
5.0

the van had over 104,000 miles and while it drove well, you have to question the point at which it has served time

Stephen S. 
Rating:
5.0

Really good customer service... I will choose this location for Uhaul again...

Susan W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

The gentleman was very friendly and helpful.

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Shawna P. 
Rating:
5.0

The attendant at the front door was great! Very helpful!

Divino Cesar S. 
Rating:
5.0

Adam Cimina was great. 10/10 would rent again

Robert B. 
Rating:
5.0

It took nearly 10 minutes to get the simple letter combination lockbox to eventually open. Very frustrating. I can see the need for all the verification pictures but it does seem a bit much especially when my phone was in dire need of a charge. What if my phone died or there was no connection at the drop site? Then what/

Jeff D. 
Rating:
5.0

Very nice and smooth experience. Customer service rep was very helpful and friendly

Abdul W. 
Rating:
5.0

Customer did not leave a comment.

Carla Manuela L. 
Rating:
5.0

Customer did not leave a comment.

Zhijie G. 
Rating:
5.0

Ashley Phelps was great to work with, very helpful! Thank you

JEFFREY ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Carla Manuela L. 
Rating:
3.0

Didn't bother to extend my Uhaul despite prior notice.

nukul J. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Hugang Z. 
Rating:
4.0

Due to the fact I'm 70 years old and very concerned about COVID-19, I called twice and requested the truck I rented be cleaned. When I picked up the truck the lady at the front desk told me it had been cleaned so that was the 3rd time I asked. The truck was filthy inside. I had to clean the seats before sitting in them as there was mud on both seats. The floors were unbelievable dirty. They changed my location to pick up the truck in less than a 24 hour notice. I misplaced the truck key (my fault) and had to have a company come to my location and make a brand new key. I was informed by U-Haul Customer Service Team that the U-Haul facility I rented the truck from would have a spare key. They don't keep spare keys!!! Unbelievable since it would be so easy for a key to get misplaced. This cost me $208 extra dollars but it was my faulty I misplaced the key. However U-haul got a brand new key so when I asked for a discount to help me out, they said "no". The truck worked for my needs but not sure I would use U-Haul again.

Shirley P. 
Rating:
4.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

Aubrey E. 
Rating:
5.0

Customer did not leave a comment.

Sanjay K. 
Rating:
5.0

Customer did not leave a comment.

Josh B. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Ewald N. 
Rating:
5.0

Adam was very helpful and very friendly.

Sri Harsha B. 
Rating:
5.0

Customer did not leave a comment.

Patricia B. 
Rating:
1.0

They have charged me extra for fuel even though I have already filled fuel before returning the truck. I have receipt for the fuel filled. I used only 13 miles still filled 2 galloon fuel however they charged me extra 8 dollars for fuel. This is unsatisfactory and totally not acceptable.

Jeyakumar P. 
Rating:
5.0

The person we dealt with , Dave, was professional, polite, and accommodating to all our needs and questions.

Anne W. 
Rating:
5.0

It was very easy and convenient to rent the truck from Marymoor Self Storage. We highly recommend renting a truck from here. Thank you!

William C. 
Rating:
5.0

Very well run. I'd recommend to friends to use.Mahalo

David S. 
Rating:
5.0

Adam was a pleasure to do business with! I highly recommend him and appreciate his excellent customer service!

Sheri N. 
Rating:
5.0

Everything was great! The moving helpers were excellent!

Jack D. 
Rating:
2.0

The lady who booked the UHaul was extremely rude. Horrible experience. Rented from you guys in numerous occasions and never experienced this type of behavior before. Then she had the nerve to end the conversation with “have a blessed day “. What a hypocrite

Timothy S. 
Rating:
5.0

What made this brief rental so easy was Adam. Friendly, professional, smiling, got us in and out. Yes, the store and truck were fine, but it's the team that makes it, so kudos to Adam!

RANDALL B. 
Rating:
5.0

I use a U-haul for my design business and I only use Marymoore Storage because they provide great service and are very friendly!

Sheila S. 
Rating:
1.0

Worst move ever! I hired movers through U-haul... Apparently U-Haul subcontracts it out. Two guys showed up late- one of them was a child, maybe 14 at most!! He was unable to help, and I was worried he would become injured!! They were absolutely ridiculously slow and it took them twice as many hours as I hired them for !! DO NOT USE UHAUL FOR YOUR MOVERS!

Jana K. 
No reviews have been submitted for this location.

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