Customer Reviews for Marymoor Self Storage
(U-Haul Neighborhood Dealer)

495 reviews

6065 E Lake Sammamish Pkwy NE   Redmond, WA 98052

(425) 636-0379

Office Hours

  • Monday - Tuesday:
    10:30 am–5:30 pm
  • Wednesday - Friday:
    10:30 am - 1 pm / 1:30 pm - 5:30 pm
  • Saturday:
    12 pm–5:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(425) 636-0379

6065 E Lake Sammamish Pkwy NE
Redmond, WA 98052

Services at this Location:

Office Hours

  • Monday - Tuesday:
    10:30 am–5:30 pm
  • Wednesday - Friday:
    10:30 am - 1 pm / 1:30 pm - 5:30 pm
  • Saturday:
    12 pm–5:30 pm
  • Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This was a top-notch customer experience!

Jeffrey R 
Rating:
1.0

The charges and changes to my booking were not explained clearly Some of the items were not available I got a different truck from what I had booked I didn’t get all the trolleys I requested I drove 1 mile (according to the receipt) but got charged additional for 2 gallons of fuel. Not sure which truck provides such a horrible mileage.

Neeharanshu V 
Rating:
5.0

Customer did not leave a comment.

Maxim S 
Rating:
5.0

Customer did not leave a comment.

Paul O 
Rating:
2.0

Fix your app, it’s barely usable with how frequently it lags and crashes

Borui Z 
Rating:
2.0

This is NOT the fault of the pick up location. UHAIL's fault: vehicle was in poor shape. a/c didn't work at all. driver's side mirror blew out of position every time vehicle went above 40 mph. Steering was loose and drifted. REDMOND pick up fault: UHail changed the location on us after they realized the tabs were expired on the truck at our preferred location. That is something that should have been dealt with long ago, so we would not have had to deal with this truck.

Janet F 
Rating:
4.0

Customer did not leave a comment.

William W 
Rating:
3.0

Pricing was different in person than at location. Resulting in conflict and having to call the uhaul customer service, then taking up valuable moving time.

Corey C 
Rating:
3.0

I ordered a smaller truck, they gave me one that was larger and I was uncomfortable driving it. They did have another on site but wouldn’t give it to me.

Jennifer D 
Rating:
5.0

Customer did not leave a comment.

Bruce D 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

Good service

Jerome K 
Rating:
5.0

Friendly and super fast service! Couldn't be any better! Highly recommend Marymoor Self Storage rental pick up location.

Sina A 
Rating:
5.0

I’ve rented two trucks in the last two weeks, this second truck rented at Marymoor WA had some issues and this guy Moe who works at the Marymoor rental place went above and beyond to help me, I was about to have my whole move blow up on me when this guy stepped in and helped out…just knew his stuff, was flexible and really represented your company well….if you have more of those guys, you’ll be in good shape.

Edward B 
Rating:
5.0

N/A

Tiejun L 
Rating:
5.0

Mo was fantastic!!

Laurie S 
Rating:
1.0

Added extra charge without explanation after it was returned. Van was in pretty poor condition as it was from another state, very old and had more than 101,000 miles on it. It was not very safe. Upon starting it I could hear the squeal of what sounded like a timing belt issue. Plus I believe it was in desperate need of basic maintenance as the check engine light came on while driving it back to the pickup location. It came to me just a slight sliver under full and thats exactly how it was returned, but they still charged me more for some reason. I also ONLY used the estimated mileage at just 45 miles round trip. So what exactly was this new charge for????!

Raquel J 
Rating:
5.0

The manager Dom was great - very personable and helpful.

Stephen W 
Rating:
5.0

The folks at Marymoor Self Storage are fantastic. The truck itself was a different story. The steering on the truck was somewhat sloppy, making driving in the snow dicey. I bought chains in anticipation of the snow for traction.

Laura S 
Rating:
5.0

Trinity did a great job of checking me in & explaining everything. Tread on the tires not good.

Susan K 
Rating:
5.0

Customer did not leave a comment.

Matthew B 
Rating:
5.0

Customer did not leave a comment.

Stacey F 
Rating:
5.0

Customer did not leave a comment.

Vijay B 
Rating:
5.0

Customer did not leave a comment.

ROBYN P 
Rating:
5.0

Customer did not leave a comment.

LAURIE G 
Rating:
5.0

Customer did not leave a comment.

CAMERON W 
Rating:
5.0

Great overall experience with Marymoor Storage and the 2 employees-Adam and Trinity

Paul H 
Rating:
5.0

Excellent service! Adam was very helpful and curious. Always a pleasure working with Marymoor Storage.

PAMELA A 
Rating:
5.0

Of all my uhaul experiences, this was easily the best

Aaron L 
Rating:
5.0

Excellent Service

Debra M 
Rating:
5.0

Customer did not leave a comment.

Madeline R 
Rating:
5.0

That was great experience. Thanks a lot for great service!

Oleksii N 
Rating:
5.0

Adam was great. Answered all the questions we had for truck pick up and drop off!

Jenny L 
Rating:
5.0

Nothing. This has been my best experience getting moving truck with great customer service.

MOHAMED R 
Rating:
5.0

Customer did not leave a comment.

Pablo C 
Rating:
5.0

Nothing! Please keep it as is!

YONGCHUL K 
Rating:
5.0

Customer did not leave a comment.

PAVEL R 
Rating:
5.0

Amazing customer service. Thank you very much

Alberto H 
Rating:
4.0

Too expensive

Matthew S 
Rating:
5.0

Customer did not leave a comment.

Mudambi S 
Rating:
4.0

Specify in the listings that this location does not do mobile pickup. Customer had impression that mobile pickup was valid after hours

David S 
Rating:
5.0

Adam was fantastic! He did a great job making the rental go smoothly and efficiently. A great guy!

alan b 
Rating:
5.0

Great place to pick up! Very straightforward. Much better than a past experience using self check out. Thank you!

Rigel C 
Rating:
5.0

Adam was very friendly and helpful in my truck (and dollies) rental experience. Would use this service location again!

Kelly C 
Rating:
5.0

The UHaul application was terrible; it kept saying no network was available even though everything else was working at 100%. This set me back 30 minutes and caused a lot of aggravation.

MARK D 
Rating:
5.0

My reservation was switched to another location - Adam did a great job making a truck available at his site.

Merrill L 
Rating:
5.0

Customer did not leave a comment.

Cynthia O 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

smooth!!

Ben S 
Rating:
5.0

The off hours check in app looks nice, but does have a bug that loses progress when connectivity goes down, which seems to happen when photographing the back. Can it just save progress?

Brendan R 
Rating:
5.0

Customer did not leave a comment.

Mohamed E 
Rating:
5.0

Customer did not leave a comment.

Ostap G 
Rating:
5.0

The staff had everything ready to go before my appointment. They were incredibly helpful and the truck was impeccably clean. They saw me pulling into the parking lot upon return and came right out to the truck to take the keys. Absolute top professionalism.

Ryan R 
Rating:
5.0

the manager of the place mr.adam was veryful and the level of service provided was exceptional. the office space is very neat and well organized.

SAI U 
Rating:
5.0

Coordination for the UHaul was horrible. Central dispatch did not communicate with the location nor I about the change in location. I just lucked out that the original location had a cancellation.

Duane W 
Rating:
5.0

Employees were very helpful, no surprise costs, got everything I needed and it was an easy process.

Briana S 
Rating:
5.0

Customer did not leave a comment.

Vinod S 
Rating:
5.0

Adam was very professional and helpful. It was a great experience.

cari k 
Rating:
5.0

Customer did not leave a comment.

Dan W 
Rating:
5.0

Filled half tank by mistake, thought u haul will credit back. But looks like no option . Adding that will be great as we cannot exactly judge miles while moving with multiple trips

Rajasekar N 
Rating:
5.0

Customer did not leave a comment.

bivas M 
Rating:
3.0

Customer did not leave a comment.

Manish y 
Rating:
5.0

Truck was exactly what I needed, price was reasonable, and service was outstanding. Will definitely recommend to any friends needing a truck.

John M 
Rating:
1.0

Customer did not leave a comment.

Siddhant G 
Rating:
5.0

Customer did not leave a comment.

Jesse T 
Rating:
5.0

I had my uhaul canceled from another location and this location was able to make my move still happen.

Brigid K 
Rating:
5.0

Customer did not leave a comment.

Wesley S 
Rating:
5.0

Customer did not leave a comment.

Bree B 
Rating:
4.0

The cab smelled, it could be cleaned more effectively.

marcus b 
Rating:
5.0

I would suggest filling the gas full tank, as this is easier to fill up and not ending up adding more gas than needed while returning. In my case it was 3/4 full and I was asked to return it at that fuel level, however since I only used up a very little gas and since I had to return it I ended up filling more gas than the 3/4th level and when I requested that if they can help compensate for the extra gas filled, I didn't get any updates but the final bill.

Yogesh K 
Rating:
4.0

Only complaint was that the truck I picked up was on empty when I got it. Would have been nice not have a gas station be my first stop!

Gary H 
Rating:
5.0

Friendly and helpful staff!

Liz B 
Rating:
5.0

The service was excellent, the truck was ready for me to pick up. The representative was very nice and helpful.

Yaroslav R 
Rating:
5.0

Carolina was very pleasant and professional. The service was fast and pleasant.

Gloria E 
Rating:
5.0

Customer did not leave a comment.

Rohini P 
Rating:
5.0

Customer did not leave a comment.

john a 
Rating:
5.0

Customer did not leave a comment.

Philip H 
Rating:
5.0

Customer did not leave a comment.

JUAN R 
Rating:
5.0

Have more choices of vehicles.

Jeff R 
Rating:
5.0

Great people working here!

Scott D 
Rating:
5.0

Customer did not leave a comment.

RACHAN R 
Rating:
5.0

Great experience

CRAIG S 
Rating:
5.0

Return was fantastic. The guy working helped me back in and offered to do the check in for me vs through the app. He was very personable as well which is not usually the case at corporate locations.

Tanner K 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

Dominique K 
Rating:
3.0

The location is open until 6 PM, but trucks can only be returned until 5:30 PM. That is inconsistent.

JAVIER R 
Rating:
5.0

Great experience. The marymoor self storage rep, I believe his name was Adam, was such a pleasure to work with. The Uhaul branch locations have never given this great of an experience. I recommend changing your values or enforcing them more at your Uhaul branches - those people are never nice. It’s always the third party locations like the marymoor self storage that give a great experience! Thank you Adam!

RAMANA K 
Rating:
5.0

The lady in the reception was very helpful

Atanu P 
Rating:
5.0

Customer did not leave a comment.

JAZMINE M 
Rating:
1.0

I am back to this place 2min before 5pm and store was close , they changed extra $20 fee.

DIMITRI N 
Rating:
5.0

Adam was super helpful and accommodating with a holiday early pickup that wasn’t originally told to me from another dealer.

JEFFREY K 
Rating:
5.0

Great location great service, the whole process was super easy

DAVID A 
Rating:
5.0

Wow. Very clean and worked in excellent condition. Manager Adam and Debbie Chadd were 5 star employees of UHaul. They were very helpful and knowledgeable. They went over and above their jobs to meet my needs. You don’t find hard working reliable honest people much anymore that are genuinely kind and customer service oriented. Thanks c Wallace. I highly recommend them. Everything was just right. Perfect

Cassandra W 
Rating:
5.0

Customer did not leave a comment.

NONE S 
Rating:
1.0

Utility dolly was not in the truck. I sent a family member to pick it up, but she ended up with the wrong kind of dolly. She went back again to exchange dollys. We were charged for both of them.

SIDDHARTHA P 
Rating:
5.0

Adam is an exceptional employee. The power was out due a storm, he took us to a nearby uhaul location to complete our rental. He was waiting in his vehicle to great customers and help all day.

JEFFERY L 
Rating:
4.0

Customer did not leave a comment.

DMYTRO Z 
Rating:
1.0

The lady at the counter was really struggling. Took 30 min to check me in and cut into my moving time. Then demanded I had the truck back on time. Felt like I should have been compensated.

MISTY W 
Rating:
5.0

Customer did not leave a comment.

RAJENDRAP J 
Rating:
5.0

Customer did not leave a comment.

JANA W 
No reviews have been submitted for this location.

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