I wish I checked the fuel before and after the ride. For charging 4 gallons per 5 miles sounds suspicious
VALERIY D
Customer Reviews for Marymoor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The woman who checked us in and out was super nice and explained everything well!
Grace SVery nice employee. Very helpful.
REBECCA VIndiscriminate charging of fees and charges
Wincent NStaff were outstanding. I literally walked in and out in less than two minutes. Awesome.
PAUL FThis was a top-notch customer experience!
Jeffrey RThe charges and changes to my booking were not explained clearly Some of the items were not available I got a different truck from what I had booked I didn’t get all the trolleys I requested I drove 1 mile (according to the receipt) but got charged additional for 2 gallons of fuel. Not sure which truck provides such a horrible mileage.
Neeharanshu VFix your app, it’s barely usable with how frequently it lags and crashes
Borui ZThis is NOT the fault of the pick up location. UHAIL's fault: vehicle was in poor shape. a/c didn't work at all. driver's side mirror blew out of position every time vehicle went above 40 mph. Steering was loose and drifted. REDMOND pick up fault: UHail changed the location on us after they realized the tabs were expired on the truck at our preferred location. That is something that should have been dealt with long ago, so we would not have had to deal with this truck.
Janet FPricing was different in person than at location. Resulting in conflict and having to call the uhaul customer service, then taking up valuable moving time.
Corey CI ordered a smaller truck, they gave me one that was larger and I was uncomfortable driving it. They did have another on site but wouldn’t give it to me.
Jennifer DGood service
Jerome KFriendly and super fast service! Couldn't be any better! Highly recommend Marymoor Self Storage rental pick up location.
Sina AI’ve rented two trucks in the last two weeks, this second truck rented at Marymoor WA had some issues and this guy Moe who works at the Marymoor rental place went above and beyond to help me, I was about to have my whole move blow up on me when this guy stepped in and helped out…just knew his stuff, was flexible and really represented your company well….if you have more of those guys, you’ll be in good shape.
Edward BN/A
Tiejun LMo was fantastic!!
Laurie SAdded extra charge without explanation after it was returned. Van was in pretty poor condition as it was from another state, very old and had more than 101,000 miles on it. It was not very safe. Upon starting it I could hear the squeal of what sounded like a timing belt issue. Plus I believe it was in desperate need of basic maintenance as the check engine light came on while driving it back to the pickup location. It came to me just a slight sliver under full and thats exactly how it was returned, but they still charged me more for some reason. I also ONLY used the estimated mileage at just 45 miles round trip. So what exactly was this new charge for????!
Raquel JThe manager Dom was great - very personable and helpful.
Stephen WThe folks at Marymoor Self Storage are fantastic. The truck itself was a different story. The steering on the truck was somewhat sloppy, making driving in the snow dicey. I bought chains in anticipation of the snow for traction.
Laura STrinity did a great job of checking me in & explaining everything. Tread on the tires not good.
Susan KGreat overall experience with Marymoor Storage and the 2 employees-Adam and Trinity
Paul HExcellent service! Adam was very helpful and curious. Always a pleasure working with Marymoor Storage.
PAMELA AOf all my uhaul experiences, this was easily the best
Aaron LExcellent Service
Debra MThat was great experience. Thanks a lot for great service!
Oleksii NAdam was great. Answered all the questions we had for truck pick up and drop off!
Jenny LNothing. This has been my best experience getting moving truck with great customer service.
MOHAMED RNothing! Please keep it as is!
YONGCHUL KAmazing customer service. Thank you very much
Alberto HToo expensive
Matthew SSpecify in the listings that this location does not do mobile pickup. Customer had impression that mobile pickup was valid after hours
David SAdam was fantastic! He did a great job making the rental go smoothly and efficiently. A great guy!
alan bGreat place to pick up! Very straightforward. Much better than a past experience using self check out. Thank you!
Rigel CAdam was very friendly and helpful in my truck (and dollies) rental experience. Would use this service location again!
Kelly CThe UHaul application was terrible; it kept saying no network was available even though everything else was working at 100%. This set me back 30 minutes and caused a lot of aggravation.
MARK DMy reservation was switched to another location - Adam did a great job making a truck available at his site.
Merrill Lsmooth!!
Ben SThe off hours check in app looks nice, but does have a bug that loses progress when connectivity goes down, which seems to happen when photographing the back. Can it just save progress?
Brendan RThe staff had everything ready to go before my appointment. They were incredibly helpful and the truck was impeccably clean. They saw me pulling into the parking lot upon return and came right out to the truck to take the keys. Absolute top professionalism.
Ryan Rthe manager of the place mr.adam was veryful and the level of service provided was exceptional. the office space is very neat and well organized.
SAI UCoordination for the UHaul was horrible. Central dispatch did not communicate with the location nor I about the change in location. I just lucked out that the original location had a cancellation.
Duane WEmployees were very helpful, no surprise costs, got everything I needed and it was an easy process.
Briana SAdam was very professional and helpful. It was a great experience.
cari kFilled half tank by mistake, thought u haul will credit back. But looks like no option . Adding that will be great as we cannot exactly judge miles while moving with multiple trips
Rajasekar NTruck was exactly what I needed, price was reasonable, and service was outstanding. Will definitely recommend to any friends needing a truck.
John MI had my uhaul canceled from another location and this location was able to make my move still happen.
Brigid KThe cab smelled, it could be cleaned more effectively.
marcus bI would suggest filling the gas full tank, as this is easier to fill up and not ending up adding more gas than needed while returning. In my case it was 3/4 full and I was asked to return it at that fuel level, however since I only used up a very little gas and since I had to return it I ended up filling more gas than the 3/4th level and when I requested that if they can help compensate for the extra gas filled, I didn't get any updates but the final bill.
Yogesh KOnly complaint was that the truck I picked up was on empty when I got it. Would have been nice not have a gas station be my first stop!
Gary HFriendly and helpful staff!
Liz BThe service was excellent, the truck was ready for me to pick up. The representative was very nice and helpful.
Yaroslav RCarolina was very pleasant and professional. The service was fast and pleasant.
Gloria EHave more choices of vehicles.
Jeff RGreat people working here!
Scott DGreat experience
CRAIG SReturn was fantastic. The guy working helped me back in and offered to do the check in for me vs through the app. He was very personable as well which is not usually the case at corporate locations.
Tanner KThe location is open until 6 PM, but trucks can only be returned until 5:30 PM. That is inconsistent.
JAVIER RGreat experience. The marymoor self storage rep, I believe his name was Adam, was such a pleasure to work with. The Uhaul branch locations have never given this great of an experience. I recommend changing your values or enforcing them more at your Uhaul branches - those people are never nice. It’s always the third party locations like the marymoor self storage that give a great experience! Thank you Adam!
RAMANA KThe lady in the reception was very helpful
Atanu PI am back to this place 2min before 5pm and store was close , they changed extra $20 fee.
DIMITRI NAdam was super helpful and accommodating with a holiday early pickup that wasn’t originally told to me from another dealer.
JEFFREY KGreat location great service, the whole process was super easy
DAVID AWow. Very clean and worked in excellent condition. Manager Adam and Debbie Chadd were 5 star employees of UHaul. They were very helpful and knowledgeable. They went over and above their jobs to meet my needs. You don’t find hard working reliable honest people much anymore that are genuinely kind and customer service oriented. Thanks c Wallace. I highly recommend them. Everything was just right. Perfect
Cassandra W