Customer Reviews for Mass Towing & Auto
(U-Haul Neighborhood Dealer)

33 reviews

5820 Massachusetts Ave   Indianapolis, IN 46218

(317) 489-6130

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(317) 489-6130

5820 Massachusetts Ave
Indianapolis, IN 46218

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Damarcus A. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO B. 
Rating:
5.0

Customer did not leave a comment.

Shana W. 
Rating:
5.0

Very professional and quick. They replaced the electrical jumper and show me how to reduce the chains from hanging on the ground. Great people.

CHANNING K. 
Rating:
5.0

Friendly and courteous service. Will reserve from this location in the future.

Markesa C. 
Rating:
5.0

Quick and helpful definitely recommend

Demarkus Y. 
Rating:
5.0

Tasha and the staff at this location are phenomenal. Tasha was really flexible with me, and created a great customer service experience. I was so grateful for our conversation, it was nice to know that we had someone with Tasha's wisdom guiding us through the rental. I would recommend this location to anyone looking for a fast, effective rental experience. I felt like we were in great hands with Tasha start to finish. All my questions were answered and I felt like we had the know how to use the truck and equipment. Glowing review of this location! We will be back for services here in the future!

HARRISON B. 
Rating:
5.0

Customer did not leave a comment.

Teht A. 
Rating:
3.0

Customer service was great. Very friendly staff.

Kris H. 
Rating:
5.0

Friendly professional effectively communicated

Twana T. 
Rating:
5.0

This location is a great place to rent from. The staff was excellent.

Leigh J. 
Rating:
3.0

Was in a bad location

LISA P. 
Rating:
1.0

Worst experience ever. The 10 foot truck that I reserved wasn't available. The 9 foot cargo van that UHaul gave me was broken. The bumper was hanging off. I have pictures, please contact me 317-289-2032

Carla B. 
Rating:
5.0

Friendly and competent. Would use again.

TOM M. 
Rating:
5.0

Customer did not leave a comment.

Emily D. 
Rating:
5.0

Great people to deal with.

RYAN D. 
Rating:
5.0

Customer did not leave a comment.

ROSIE M. 
Rating:
5.0

Very efficient and professional

Ralph B. 
Rating:
5.0

How great to find a 24 hr UHaul Center available here in Indy. Very impressed with the 2 owners(couple), very friendly, personable, and they knew the UHaul lingo to make the rental work smoothly.

Steve H. 
Rating:
5.0

I ONLY USE THIS LOCATION BECAUSE THEY ARE SUPER NICE AND FRIENDLY ,THEY ALWAYS GO BEHIND TO MAKE SURE THAT I HAVE EVERYTHING I NEED ,WHAT A FUN PLACE TO EVEN PICK UP A TRUCK , THANK YOU SO MUCH MASS TOWING AND AUTO I WAS ABLE TO PICK UP MY TRUCK AND WHILE I WAS GONE THEY PUT NEW BRAKES ON MY CAR AND A TUNE UPTWO BIRDS WITH ONE STONE .FAIR PRICE TOO .CUSTOMER IN ME FOR LIFE.

KIENU B. 
Rating:
5.0

You should advertise this location. I had no idea that there was a 24 hour location to use. The lady was friendly and fast.

Zachary W. 
Rating:
1.0

I was over charged stayed the truck was dirty it was. It very unhappy the people couldn't give a valid explanation as to why I was charge more more upon pick uo

Phylleshia H. 
Rating:
5.0

The front desk lady was so polite and helpful

Kyrston W. 
Rating:
5.0

The woman who greeted us and gave us the keys was wonderful. She was very easy to work with and helped streamline the entire process. The woman who helped me on the phone the day before was much the same, wonderful customer service that made this stressful process a lot more palatable.

Audrey M. 
Rating:
3.0

Customer did not leave a comment.

Imants T. 
Rating:
4.0

Get more help on your Phone line , my wait time was crazy . Maybe because it was Friday, but when they finally answered they where very Professional

JEFFREY B. 
Rating:
5.0

very nice location owners are a loving couple i will return.

roma S. 
Rating:
5.0

Excellent customer service by the owner and her husband. They were very knowledgeable and helpful. They did not hesitate to answer any questions I had. Wonderful people.

penny H. 
Rating:
5.0

Customer did not leave a comment.

Enrique S. 
Rating:
5.0

Very friendly atmosphere knowledgeable and would recommend other to this location. Equipment very clean and ready for work. Thank you

LARRY G. 
Rating:
1.0

Why do you keep emailing me? I have never used UHaul, I don't even live in the US, so sending me a link to complete this irrelevant survey demonstrates a massive data breach on your part.

Roger W. 
Rating:
5.0

Latosha is INCREDIBLE. She was the kindest Uhaul employee I have ever spoken to. Uhaul changed my pick up location the day before the reservation to a location that would not be open early enough for me to pick up the truck on time. I spoke to Latosha about this issue and she went to that Uhaul location the evening before and moved the truck to her location for me, allowing me to continue as planned. Not only that, but she also made sure the truck had a full tank, which was very convenient. I would go back to her location over anywhere else, she will take wonderful care of you.

Sabrina K. 
Rating:
5.0

They were great!

Stephen S. 
No reviews have been submitted for this location.

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