Customer Reviews for Master Investments Inc
(U-Haul Neighborhood Dealer)

282 reviews

7057 Covington Hwy   Lithonia, GA 30058

(678) 418-3283

Office Hours

  • Mon-Sat: 11 am–7 pm
  • Sun: 1 pm–7 pm

Services at this Location:

Contact Us

(678) 418-3283

7057 Covington Hwy
Lithonia, GA 30058

Services at this Location:

Office Hours

  • Mon-Sat: 11 am–7 pm
  • Sun: 1 pm–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

irvin b 
Rating:
3.0

The rental was an emergency rental and the agent was amiable and warm. however, the truck was not road-worthy. 1st.) The radio didn't work. I had to use my personal portable speaker box to listen to my cellphone news and radio station as I drove 8 hrs to ATL GA. I called to complain to Customer service/roadside assistance and they told me to go to the nearest U-Haul repair shop in Lakeland FL, but the shop was closed. 2nd) While driving the truck the truck stalled while I was driving. Once the truck started going over 65MPH the truck stalled for a few moments and then gets a burst of energy and jumped from 60mph back to 65 and then went to 70 mph. This went on for the whole 8hrs I drove the truck with the check engine light on. I complained the following day again and two U-haul service repair guys came out to look over the truck. After they looked over the truck they stated that they would let the U-haul rep know that my truck needed to be replaced. I then called the roadside assistance person and informed her what was said but, U-haul roadside assistance stated that she would need to follow up with repair people and call me back. I never got a callback and for 4 days I was stuck with a $634 U-haul truck rental that didn't work nor did U-haul try to accommodate me with a new rental but, they made sure that hit my bank account for their money for that piece of crap truck...

Lonnie R 
Rating:
1.0

Customer did not leave a comment.

LEROY S 
Rating:
1.0

I had a two hour wait to finally get the truck. The app was not working and the attendant was very inattentive

William L 
Rating:
5.0

Excellent customer service. Very friendly and would definitely go there in the future! Many thanks!

KATHLEEN I 
Rating:
4.0

Customer did not leave a comment.

Anthony K 
Rating:
1.0

Where do I begin? I traveled by airplane from VA to GA to pick up storage unit items. I was approximately 30 mins behind schedule getting to location. When I arrived the location wasn’t prepared. I waited about 39 mins to be eventually given the truck that I drove to VA. 1. I requested a furniture dollie, appliance dollie and a hand truck over a month before pick up date 2. I really needed the appliance dollie because I had a front loader washer/dryer set. The 3 guys helping me load the truck had to manually lift which wasn’t supposed to happen 3. I saw the scurrying of employee and what I assumed manger going between the 2 trucks that was there. Only to be told the requested (furniture and appliance) dollies weren’t available. Apparently the items I requested was on a truck they had rented earlier the same day. And all they could give was 1 hand truck. 4. I heard the manager tell the employee to put the hand truck back in the truck it was removed because I was taking the truck long distance and the truck given me I just returned from maintenance 5. He handed me the key to the truck and told me another employee had rented my truck out and the only thing he could do is send me to another location. I didn’t receive my information to confirm the truck was the truck assigned until almost an hour after off the property. Because I had people in place to move my things and working against the clock of having my things out of storage by a certain time I couldn’t take that chance. 6. Over 500+ miles we had to drive a listening to a horn blowing in a far away distance after the trip had begun. Thankfully no engine or dash lights appeared while driving I expressed my disappointment with UHaul. This was the worst experience I’ve encountered! I spent over $250 in gas and I get a refund notice today for $100 off a $950 bill. Each gas stop was $70+ in the tank. You couldn’t even compensate me the gas I put in the truck after your location gave away what I requested over a month before pick up. And the sad thing is… U-Haul called me the day before to confirm! I specifically asked would the requested items be available and was told “YES”. The items was at the location. I guess I should be thankful for the 1 tank of guess. It’s a slap in the face! Next time I will NOT go to a side location BUT one of your main locations. Or better yet compare with other truck rentals and NOT consider U-Haul as my #1 choice.

AUDREYMARIE H 
Rating:
5.0

Customer did not leave a comment.

Tilya B 
Rating:
3.0

Customer did not leave a comment.

Lorna M 
Rating:
1.0

Customer did not leave a comment.

Natasha P 
Rating:
1.0

Not only would I never recommend this location I would never recommend any U-Haul to anyone. Not even my worst enemies. Renting a truck had to one of the worst experiences of my life.

Jesse P 
Rating:
2.0

Better pickup & reservation.

Garrison G 
Rating:
5.0

Customer did not leave a comment.

sharon m 
Rating:
2.0

Customer did not leave a comment.

Nelson M 
Rating:
5.0

Professional services.

JERRY W 
Rating:
1.0

I never received the equipment and I turn the truck back in the truck engine light was on I used other services from another company I want my refund

Melinda B 
Rating:
2.0

Stop over charging people some reason I owe $98 I don’t know how

Michael H 
Rating:
5.0

It was my first time at this location. I think it’s very nice! They are very friendly, helpful. I appreciate the service here I will definitely be back .

Lillie C 
Rating:
4.0

Customer did not leave a comment.

Tawanda L 
Rating:
1.0

No one picked up phone at 4 locations. Called through corporate to make the reservation. Reservation ends up being at the most Dangerous location, two roaming military working dogs without leash or collar. Incompetent uhaul process because lot owner ran a drive thru liquor store and happened to have uhaul on the property.

Earl P 
Rating:
1.0

Customer did not leave a comment.

SHAVASIA T 
Rating:
3.0

Customer did not leave a comment.

Willie G 
Rating:
5.0

Continue keeping the truck in top shape all the time

Ricardo B 
Rating:
5.0

Customer did not leave a comment.

Hikeen J 
Rating:
5.0

Customer did not leave a comment.

Azriel B 
Rating:
5.0

Customer did not leave a comment.

Earnest K 
Rating:
4.0

Customer did not leave a comment.

andre w 
Rating:
5.0

Cleaning….yes/ no… this was the second time/ different location…. Tell your businesses to sweep/ wipe out inside cabs after each service….. That’s it…. Thanks!!!!!

Karen D 
Rating:
5.0

The pick up and drop off was smooth and easy. The location is busy and parking and maneuvering can be tough. Minor inconvenience though, overall very easy.

Maisha M 
Rating:
2.0

The process was not clear in the morning they sent a text message for us to upload our drivers license and then a staff member would follow up up to 11 o’clock. There was no additional information when we got over there there was no one there and then someone showed up, not very friendly at all, the return process was clear because we followed the steps on the truck, but then the store owner or whoever that individual was was rude and obnoxious. She came out with two German. Shepherds, that were not on leashes. It was not a pleasant experience at all.

Debra Y 
Rating:
4.0

Customer did not leave a comment.

Willie W 
Rating:
5.0

Customer did not leave a comment.

Nathan N 
Rating:
4.0

Customer did not leave a comment.

David R 
Rating:
5.0

I was late picking up the truck and missed my reservation. I was accommodated immediately and given my truck. Also moving company on the site showed up and did a great job with patience. Not once was I having anxiety and I was stressed about the move. Imma miss Douglasville.

Tachonia S 
Rating:
3.0

Provide more direct customer service,

Donna J 
Rating:
3.0

Didn’t wish to service me until I complained about no U-Haul location excepting the equipment. This was my second location attempting to drop off equipment.

Calvin J 
Rating:
1.0

The cab of the truck was dirty, one of the windshield wiper blades was sitting on the dashboard inside the truck, and the people there were more concerned with selling alcohol to the customers in line for alcohol and not with U-Haul customers.

SEAN W 
Rating:
5.0

Customer did not leave a comment.

Odessa F 
Rating:
1.0

Have a friendlier representative as the person l encountered during my pick up was rude with a bad attitude.

TAMMY P 
Rating:
5.0

Customer did not leave a comment.

GT g 
Rating:
3.0

Overcharged on my mileage no dolly and be didn’t refund me for it after contacting him. 77 miles when I drove 13 !!!

Marquise I 
Rating:
3.0

Customer did not leave a comment.

Lilith T 
Rating:
1.0

Don't change pickup location at the last minute.

Robert T 
Rating:
3.0

Customer did not leave a comment.

Kimberly G 
Rating:
5.0

Customer did not leave a comment.

robert p 
Rating:
5.0

Customer did not leave a comment.

Brandy C 
Rating:
4.0

Customer did not leave a comment.

WENDY T 
Rating:
5.0

Customer did not leave a comment.

Keeton M 
Rating:
4.0

Customer did not leave a comment.

Deric A 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
3.0

Better customer service.

Donald B 
Rating:
1.0

This Uhaul location did NOT check to make sure gas was out inside the rental. Nor was there the proper equipment needed for the rental. This U-Haul location then CHARGED me with stolen equipment that was never made available for me. DO NOT RENT FROM THIS LOCATION. I will be filing a claim.

Ladiedra B 
Rating:
5.0

Customer did not leave a comment.

Page C 
Rating:
1.0

To begin with, I didn’t receive any help nor acknowledgement when I first approached. Then they waited until I came back in my car to let the dogs out, still no acknowledgement even though they clearly see I needed assistance with the equipment. When I finally received the rental truck after 45 mins of going back and forth with customer service, I didn’t receive the hand truck I paid an additional $15 fee for. To make my experience even better, I received the truck with no gas. Literally 20mikes until E. This was one of my worst experience I had with this company.

Jaquita H 
Rating:
5.0

Customer did not leave a comment.

Croswell B 
Rating:
5.0

None

James J 
Rating:
5.0

Customer did not leave a comment.

Shaquita S 
Rating:
4.0

Customer did not leave a comment.

Alissa M 
Rating:
1.0

The agent kept walking away to service his alcohol buying customers. Did not send the link for inspection and told me to call UHaul which is what I did. Switched trucks without making the switch within the system causing my checkIn a horrible experience. Two different trucks involved but the agent did not process appropriately and caused an unnecessary lengthy delay while movers waiting on me. He became rude because I kept going back to him due to discrepancies while attempting to conduct the inspection. He really did not care about my situation after releasing the switched out vehicle. Would NEVER use this location again and would not refer anyone.

Mary D 
Rating:
5.0

Customer did not leave a comment.

Dee D 
Rating:
5.0

Customer did not leave a comment.

Phillip U 
Rating:
5.0

Customer did not leave a comment.

Rontonda S 
Rating:
3.0

Customer did not leave a comment.

EBONIE J 
Rating:
3.0

I was refused when I asked to get the truck checked back in. I was told that if he stopped to check it back in now. That it would cost me an extra 50 dollars. Because it was a Holiday. That he would check it in later. I don't believe that this is appropriate.

Darryk R 
Rating:
2.0

I didn’t have equipment that was paid for, truck had a warning light for tire pressure the entire trip and was still over charged and fee was not removed from balance.

Kemyatta L 
Rating:
5.0

Customer did not leave a comment.

Winston G 
Rating:
3.0

I was overcharged the truck wasn't clean the tire system service was on the truck wouldn't go over 50mph and over all it was horrible I wasn't able to finish what I was doing because I was scared to get on the highway with the condition that the truck was in

Dorethia H 
Rating:
2.0

Our main issue was with the condition of the truck itself. The truck cab was filthy. It needed to be cleaned before handing over to another customer. There was ash in the cupholders and cigarillo butts. It smelled heavy of cigarettes. There was trash on the floor (empty plastic bottles) and a full can of tuna, which was kinda weird. The fuel level was empty. We were only 4 miles away from it being completely empty. However, the owner was kind and understanding and provided quality service. He offered us a gas contribution and since he didn't have all the equipment we ordered (dollies, pads, etc.) he made sure we were refunded. After we left, we discovered that the truck had a flat tire. It was not noticeable at the pick up location based on the parking lot being level. Overall, this truck needed to be inspected better before handing over to another customer to deal with the issues and poor quality conditions.

Stephen H 
Rating:
5.0

Customer did not leave a comment.

Tanya J 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN B 
Rating:
1.0

Customer did not leave a comment.

Bernarda S 
Rating:
4.0

Customer did not leave a comment.

Rachel W 
Rating:
3.0

Customer did not leave a comment.

Abdul O 
Rating:
1.0

I was originally supposed to pick up the U-Haul truck at a different location, and when I came to pick up the truck, I was told last minute that it had switched to a different location. When driving to find the location, you can barely see the U-Haul sign, because the area where the U-Haul trucks are stationed is attached to and/or associated with a beer/alcohol store. When I arrived to pick up the U-Haul, the man working at the beer/alcohol store was not helpful, disgruntled, and was very curt, offering no real explanation or direction. The U-Haul also had an unpleasant smell.

Terrence G 
Rating:
5.0

I have never left a review like this in my life, however, after our recent experience with U-Haul, I feel it is necessary to let you know about it. Sam was absolutely incredible at the Madison, TN location. Unfortunately, from the very beginning, our U-Haul experience left a lot to be desired. At our pick up location in Lithonia, Georgia which changed after making the reservation from 5 minutes away to 25 miles away, we showed up to a run down beer barn that smelled like old beer and pee while being “greeted” by three large German shepherds who were very upset that we were even on the property. While complaining about the fact I wasn’t asked over the phone to send in my DL information and corralling her dogs, we received the wrong truck with only half of what we had reserved (no blankets, no boxes, they mixed up truck numbers and had the incorrect number of days) with dirty wet blankets and trash all behind the seats and on the floor, we couldn’t even verify the fuel or condition of the truck before leaving. HOWEVER, when we finally reached our destination in Madison, TN, Sam took the time to make sure everything was taken care of and we received the help and service we wanted. Our unit hadn’t even been reserved upon arriving but she was able to make sure she got us a unit. From renting our storage unit, to checking in the truck, our happiness was her main concern the whole time. This location was incredible and did everything they could to make it work for us and our family and we couldn’t have been happier!

Justin N 
Rating:
5.0

Customer did not leave a comment.

chloe W 
Rating:
5.0

Not a space really to park

MICHAEL V 
Rating:
5.0

The location was convenient. The owner was very professional and helpful with my check in. I highly recommend this location and owner for future moves.

Akeena W 
Rating:
1.0

No one was there to help because I had a mile issue asked attendant he said someone will be right out waited over 45 minutes no one came and couldn’t find the attendant again ended up getting charge 125 extra for miles when it was the issue to start with and spent another hour the following Tuesday trying to get that fix and some one hung up on me twice never mind I never raise my voice or been disrespectful kept being put on hold would not recommend this location to no one

Ashley T 
Rating:
1.0

Customer did not leave a comment.

KETORIA P 
Rating:
5.0

N/a

henry c 
Rating:
3.0

U-Haul needs to update your records of viable U-Haul dealer/service location for drop-off. The original drop off location JKS Services no longer existed. When I arrived to drop off the vehicle the building was totally empty and looked to be under renovation as construction workers were inside but no U-Haul representative. I tried to call the phone number in the contract but it did not work. I was uncomfortable leaving the vehicle at that location as there were no other U-Haul vehicles in proximity of the building or parking lot. Hence, I called the U-Haul dealer about 2 blocks up the street and explained my concern about leaving the vehicle at the other location and asked if I could change my drop-off location to his and he obliged.

Vincent R 
Rating:
1.0

The wife owner is very rude, she was screaming and yearling at me which I taught she was talking to her dogs. It is a drive thur liquor store which does not have an office…. She told me next time I come I need to sit in my car until she comes to attend to me. But there is no sign anywhere stating so.But I don’t want to go into detail…. Vehicles always dirty. Damages on vehicles not recorded so beware. I have no choice but to use this facility it is right near me.

Helen F 
Rating:
1.0

I was contacted by U-Haul customer service for not returning my van at the proper time I returned the van Before Time and put it on a full tank which it wasn't I am very disappointed when Uhaul

Anthony S 
Rating:
5.0

the customer service was excellent. the returned process was easy.

Tamblyn C 
Rating:
2.0

The van was very very dirty

HELEN F 
Rating:
3.0

Rundown establishment. Noone available.

Crystal N 
Rating:
5.0

Customer did not leave a comment.

Curley W 
Rating:
3.0

The owner is always so nice but I’ve never rented a uhaul this dirty! I was afraid to touch anything and it had a smell of oil and bed had rust In it

Kiiursti D 
Rating:
5.0

Customer did not leave a comment.

Joshua S 
Rating:
5.0

Customer did not leave a comment.

Audrey H 
Rating:
2.0

Owner simultaneously operates a drive through liquor store and Uhaul services with no access to an office to handle Uhaul transactions. As a result I was forced to wait more than 40 minutes before receiving keys to the reserved truck. I literally had to wait in line to drive through the liquor store to get the attention of the sales clerk. The clerk could not find the keys and had to call for another worker to report. As a result my move and the hired movers were greatly impacted, thus throwing everything off schedule. This location can improve by having a designated office area to handle rental reservations and returns. Having courtesy, respect, and value for a customer's time and prompt business protocol would go a long way in establishing customer satisfaction.

Vickie L 
Rating:
5.0

Service is always great

Belinda K 
Rating:
5.0

Just continue to be as kind, accomodati ng, prompt, having available options truly is a plus, and that awesome smile and kind heart he had will always keep me returning and pass the word for this location. Thanks

Monique S 
Rating:
5.0

Thank you for being so friendly

Jonathan K 
Rating:
1.0

Customer did not leave a comment.

Sherice C 
Rating:
5.0

Customer did not leave a comment.

Renn N 
Rating:
4.0

Customer did not leave a comment.

douglas s 
Rating:
1.0

The attendant was very rude and confrontational.

KATRINA B 
Rating:
2.0

Had trouble finding the drop off box with all the cars and people driving through!!! No one to sssist! Time consuming but figured it out myself!

OLLIE L 
No reviews have been submitted for this location.

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