Customer Reviews for Master Investments Inc
(U-Haul Neighborhood Dealer)

206 reviews

7057 Covington Hwy   Lithonia, GA 30058

(678) 418-3283

Location Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: 1 pm - 7 pm

Services at this Location:

Contact Us

(678) 418-3283

7057 Covington Hwy
Lithonia, GA 30058

Services at this Location:

Location Hours

  • Mon-Sat: 11 am - 7 pm
  • Sun: 1 pm - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Not a space really to park

MICHAEL V. 
Rating:
5.0

The location was convenient. The owner was very professional and helpful with my check in. I highly recommend this location and owner for future moves.

Akeena W. 
Rating:
1.0

No one was there to help because I had a mile issue asked attendant he said someone will be right out waited over 45 minutes no one came and couldn't find the attendant again ended up getting charge 125 extra for miles when it was the issue to start with and spent another hour the following Tuesday trying to get that fix and some one hung up on me twice never mind I never raise my voice or been disrespectful kept being put on hold would not recommend this location to no one

Ashley T. 
Rating:
1.0

Customer did not leave a comment.

KETORIA P. 
Rating:
5.0

N/a

henry C. 
Rating:
3.0

U-Haul needs to update your records of viable U-Haul dealer/service location for drop-off. The original drop off location JKS Services no longer existed. When I arrived to drop off the vehicle the building was totally empty and looked to be under renovation as construction workers were inside but no U-Haul representative. I tried to call the phone number in the contract but it did not work. I was uncomfortable leaving the vehicle at that location as there were no other U-Haul vehicles in proximity of the building or parking lot. Hence, I called the U-Haul dealer about 2 blocks up the street and explained my concern about leaving the vehicle at the other location and asked if I could change my drop-off location to his and he obliged.

Vincent R. 
Rating:
1.0

The wife owner is very rude, she was screaming and yearling at me which I taught she was talking to her dogs. It is a drive thur liquor store which does not have an office…. She told me next time I come I need to sit in my car until she comes to attend to me. But there is no sign anywhere stating so.But I don't want to go into detail…. Vehicles always dirty. Damages on vehicles not recorded so beware. I have no choice but to use this facility it is right near me.

Helen F. 
Rating:
1.0

I was contacted by U-Haul customer service for not returning my van at the proper time I returned the van Before Time and put it on a full tank which it wasn't I am very disappointed when Uhaul

Anthony S. 
Rating:
5.0

the customer service was excellent. the returned process was easy.

Tamblyn C. 
Rating:
2.0

The van was very very dirty

HELEN F. 
Rating:
3.0

Rundown establishment. Noone available.

Crystal N. 
Rating:
5.0

Customer did not leave a comment.

Curley W. 
Rating:
3.0

The owner is always so nice but I've never rented a uhaul this dirty! I was afraid to touch anything and it had a smell of oil and bed had rust In it

Kiiursti D. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
5.0

Customer did not leave a comment.

Audrey H. 
Rating:
2.0

Owner simultaneously operates a drive through liquor store and Uhaul services with no access to an office to handle Uhaul transactions. As a result I was forced to wait more than 40 minutes before receiving keys to the reserved truck. I literally had to wait in line to drive through the liquor store to get the attention of the sales clerk. The clerk could not find the keys and had to call for another worker to report. As a result my move and the hired movers were greatly impacted, thus throwing everything off schedule. This location can improve by having a designated office area to handle rental reservations and returns. Having courtesy, respect, and value for a customer's time and prompt business protocol would go a long way in establishing customer satisfaction.

Vickie L. 
Rating:
5.0

Service is always great

Belinda K. 
Rating:
5.0

Just continue to be as kind, accomodati ng, prompt, having available options truly is a plus, and that awesome smile and kind heart he had will always keep me returning and pass the word for this location. Thanks

Monique S. 
Rating:
5.0

Thank you for being so friendly

Jonathan K. 
Rating:
1.0

Customer did not leave a comment.

Sherice C. 
Rating:
5.0

Customer did not leave a comment.

Renn N. 
Rating:
4.0

Customer did not leave a comment.

douglas S. 
Rating:
1.0

The attendant was very rude and confrontational.

KATRINA B. 
Rating:
2.0

Had trouble finding the drop off box with all the cars and people driving through!!! No one to sssist! Time consuming but figured it out myself!

OLLIE L. 
Rating:
3.0

There was only one truck and I was not able to rent a dolly which was offered online. The truck assignment was not applied and I was not able to get the truck with my mobile device.

Keith D. 
Rating:
1.0

Don't have the customer going from one location to another. And where I pick the truck up they should look for something they like to do, they were no help at all.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Rachel K. 
Rating:
4.0

Pick up location where I made my reservation was very near my house. This pickup location that uhaul switched me to the day before scheduled date was 28 miles from my home. Not cool at all. Why let me think I am choosing a pickup location when in reality, you do the final selection. Again, not cool.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

DONNAT B. 
Rating:
4.0

Customer did not leave a comment.

ABNER B. 
Rating:
1.0

Make sure they have equipment

RICKEY D. 
Rating:
5.0

Customer did not leave a comment.

LEONARD J. 
Rating:
5.0

Customer did not leave a comment.

DONNA C. 
Rating:
2.0

Have a truck at the location it was reserved for not 30 miles away!!!!! Ridiculous!!!!! Truck was reserved 10 days before needed. Area we picked truck up at was very undesirable. We were told by the employee to stop walking so he could put his attack dog up!!!!!!

Carrington S. 
Rating:
5.0

Customer did not leave a comment.

Quadriyana N. 
Rating:
5.0

The customer service was great and fast!

ARIELLE W. 
Rating:
5.0

Customer did not leave a comment.

TYRONE V. 
Rating:
4.0

I was overcharged for the size truck I ordered when I got there the size I ordered wasn't available.The dolly had a bad wheel.The truck sounded like it was choking and couldn't rev up. Thanks I moved it served it's purpose.Thank you.

patrice W. 
Rating:
2.0

I tried to call the location several days to confirm drop off details. The phone either rang and rang or a voicemail box was made available but could not leave a voicemail. The location is primarily a liquor store and was not easily identified as a drop off location. I'm also unsure as to how the reading for the gas was determined given that I left it at a half a tank just as I received it. Yeah I was charged an additional $10.

Mia P. 
Rating:
1.0

That truck didnt even have a half of tank of gas, the more you press on the gas the more the gas go away. I had to put gas in that truck 4 times. Also, they put the wrong STARTING mileage and ENDING mileage on my truck and I also took pictures before and after so I know exactly what the mileage was. Very unprofessional, never again. And they trying to charge my card like $400 something dollars, that will never happen. I don't like that lying mess, that's exactly why I took pictures BEFORE I drove out the parking lot and AFTER I parked it back!

TIERRA W. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

VANESSA S. 
Rating:
5.0

Great service

JOHN W. 
Rating:
5.0

Book the truck Paul is the best! I needed a truck at the last minute and he came through plus great customer service hands down!

STEPHANNIE C. 
Rating:
5.0

Quick and easy!

CLAUDIA M. 
Rating:
2.0

Should not take place at drive through liquor stores. The traffic was terrible and the own3 was rude.

Adina H. 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
1.0

This van was filthy. Vomit dried up on floor. Seats and floor was not clean. Didn't notice everything until I was at my location. On top of that I was charged up to the 09/14/2021. Return van in on09/11/2021.

JACQUELINE G. 
Rating:
5.0

Customer did not leave a comment.

Sharickaq E. 
Rating:
1.0

When I was given the truck I found lots of feces and pee in the back of it .Truck was returned and the Manager became irate and disrespectful when told about it. No apology was given or compensation. I was given a new truck and the final bill was ridiculous , he added insurance that I told him I didn't want . He told me he is going to charge me $50 for the blankets and trolly in the truck that was his . I told him I wanted the truck for $24 , He put 6 hrs on the contract . He gave me a bill for $411 that was originally $227 and refuses to tell me what the extra money is for . Definitely going to court with this one and I have video of it all .

KAMESHA A. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
1.0

The van was filthy. I mean it is bad. You need clean vehicles. And this place is busy so it took forever to get my van. I actually missed an appointment because the van wasn't ready

ANTONIO R. 
Rating:
1.0

Terrible place and service. Nasty vehicle.

loma J. 
Rating:
3.0

Customer did not leave a comment.

LAWRENCE T. 
Rating:
3.0

The Sight is hard to see from the Roadway and GPS is not acrate for finding the location. The site is very busy and causes U-Haul Customers to be agitated for lack of timely attention.

Jeff H. 
Rating:
1.0

Manager was not there to conduct services well and tried to charge me extra fees for no reason and those fees would be charged before i took the vehicle.

LaShonica G. 
Rating:
3.0

Location was a package store that had two huge german shepards out loose on the property. I could tell they belonged to the owners of the store. Luckily my father was around to shoo them away, but they were heading towards me initially. Very scary. I wouldnot recommend this location at all. Trash also everywhere.

Kiersten T. 
Rating:
1.0

Overcharged, extremely poor customer service and no one would answer the phone to provide assistance. My worst experience with Uhaul ever!!!

Stacy A. 
Rating:
3.0

Customer did not leave a comment.

Carmen B. 
Rating:
5.0

Customer did not leave a comment.

Cameron M. 
Rating:
2.0

Owner rude and unorganized

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

Brittany A. 
Rating:
5.0

Customer did not leave a comment.

VANESSA D. 
Rating:
2.0

The location opened up 20 minutes late. Then the lady told me that the people who handles uhaul will not be in for another hour and that she can not assist me. Once I told her I already had a reservation she told me to wait then she came back an assisted me.

TERSA H. 
Rating:
5.0

Customer did not leave a comment.

JONIKA R. 
Rating:
3.0

Overall customer service was terrible

Orion J. 
Rating:
5.0

Customer did not leave a comment.

ALFRED H. 
Rating:
5.0

Customer did not leave a comment.

TED S. 
Rating:
1.0

Got my receipt by email today and was charged $183.68 said, I didn't return a hand truck. The guy was sitting in his car when, I returned the truck yesterday and saw me put that dolly/handtruck back were it was. They didn't even check the miles on the truck and charged me for 39 miles. Lowes is just up the street around trip it's not even 15 miles. I will be filing a complaint with the BBB.

LORENZO J. 
Rating:
5.0

I was charged for 2 days I didn't even keep the truck 24 hrs something is not right with the invoice. I'll go by the rental place today

BRADFORDLYN S. 
Rating:
3.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA K. 
Rating:
2.0

The process was not as smooth as I had hoped and it took about an hour to successfully pick up our truck. The truck was not very clean which was a little unsettling considering the current Covid-19 pandemic.

Marlin B. 
Rating:
5.0

Excellent, they squared me away also!

DARNELL J. 
Rating:
5.0

I would like to have my $25 reimburse to me cuz the truck was nasty in the back when I got it

ARLANDOS G. 
Rating:
1.0

No office.Employees not helpful.No one there for scheduled pick up time for the vehicle.Tire needed air.Price quoted was not the price charged.I was charged over 100.00 dollars .Worst experience.Will not rent again.

SHARON D. 
Rating:
5.0

Great customer service

powell E. 
Rating:
5.0

Customer did not leave a comment.

Nigel P. 
Rating:
5.0

Customer did not leave a comment.

randy C. 
Rating:
2.0

This location is a drive-thru liquor store. With a flow of traffic that is horrible. As long as you don't go on a saturday night - i guess the return would be fine.

KHAYREE H. 
Rating:
3.0

Service was great

Tinesha L. 
Rating:
1.0

I got to location at noon. The employee informed me the owner was not available and truck would not be ready until hours later. I made him contact the owner due to having prior arrangements in which I needed the rental to move along with the fact U-Haul called me the day prior to confirm reservation. Only then did the owner decide he would come to the location and then tried to mention that my card was declined however payment was able to process with no problem. The owners customer service sucked which is why I wanted to pick up at another location. By the way, I did not get the truck until 1:18pm. By far the worst service ever!

LAJANDA C. 
Rating:
3.0

Customer did not leave a comment.

Renwick H. 
Rating:
5.0

Everything was Great and as expected

Timothy R. 
Rating:
1.0

So much I can say but I will never tear down a business. Please work on customer service and those rusty locks

Jacouria P. 
Rating:
3.0

It was a issue about the gas it was about empty when I received it I had to put five dollars in the truck to do what I had to do and I returned it he was saying it was gas in it when I received it

Richard C. 
Rating:
3.0

Truck air need to work better

SHANK M. 
Rating:
1.0

My charges were all wrong!

Dennis D. 
Rating:
4.0

Customer did not leave a comment.

Eddie H. 
Rating:
1.0

They didn't have my Dolly on the truck. It's a drive thru liquor store so he made me wait while he was yelling at the customers to move ahead and taking their orders. I waited in the heat for over 20 mins than he just asked me which truck I had and gave me the keys. He never checked my name or anything. That was the worst experience ever with any rental truck company.

Lydia L. 
Rating:
1.0

When I pick up the 26' truck it was a little under the line of a half of a tank. I see why the uhaul rep didn't give a paper copy of the rental contract. He said he emailed it. When I return the truck it was right on a half of a tank. Why did uhaul charge me a "EZ FUEL SALE 5 Gallon $17.50?. Here is 2 pics and pay attention to both pics along with the fuel. Which is proof that I pick up and brought back the rental truck. Uhaul vendor did have the 20' foot truck I reserved and they replaced it with this 26' truck for 29.95. I body cam video record and had a uhaul rep on the phone recording during my horrible experience while picking up my reserved rental. I need the $17.50 + tax and my $50 reservation guarantee. Thanks SID

SIDNEY A. 
Rating:
1.0

Truck upkeep and customer service

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

Great service

Bobby J. 
Rating:
5.0

Very friendly service, my vehicle was ready when I get there.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
5.0

Customer did not leave a comment.

Dianne P. 
Rating:
1.0

The representative was less than professional he had no idea about my reservationHe argued with me about the fact that I had already made my payment he could not access to see that the payment was in fact made he did not have furniture covers that I ordered and he was very unprofessional

Gayla S. 
Rating:
1.0

The business area had two many things going on that made the service confusing & inadequate. The transition was done outside on top of a cement stump on sales person laptop. The transaction was never received from salesperson. Return calls were never returned by sale person.

Annette S. 
Rating:
5.0

Very satisfied!!

Anthony A. 
No reviews have been submitted for this location.

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