Customer did not leave a comment.
Theresa W
Customer Reviews for Master Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had issues with this truck rental and i reported them to the person in charge. This is in reference to Contract # 75401770. 1. Constant low pressure tire warning on front right side tire - I had to take it to a local tire shop and they put 75 PSI into the tire but the message never reset. 2. No air conditioning. No air coming through any vents, 3. Check engine light came on halfway through my use - I stopped to check the oil and gas cap - everything seemed OK. Question: Why was I charged $1.19 per mile when your website states $0.99?
KENNETH HThe lady that helped me was amazing! This was a very difficult move, probably the hardest move I’ve ever made. After renting the U-Haul & meeting with my “movers”, it was obvious I would have to hire real movers for Saturday therefore having to rent the U-Haul for another day. When the new movers came on Saturday they told me they didn’t even need the U-Haul. I had already brought U-Haul back on Friday and was going to pick it back up Saturday. I should have called to tell the lady I didn’t need it Saturday but time got away. It would be really nice to get the money back for the truck I didn’t need Saturday. Not sure if this is possible but it would definitely help me right now. Perhaps it could have just been a deposit to “ hold” the truck? I hope you will consider this and possibly refund the $50+? Thank you for your service. I may have put five miles on the truck because I literally moved across the street from where I am now.
MICHELE KI had a great experience, your receptionist was very professional and knowledgeable. I do appreciate her assistance.
ROBERT CLady that helped me was very nice.
LING TFriensly and helpful .
JASON BDidn’t have supplies I ordered
MaKenna MMore parking for return trucks
Oliver TVery satisfied.
MARTA OThe staff were freindly
RICHARD SRecieved great customer service..
April CNice people to deal with
MICHEAL FI don't really have a comment.
JAMES BThere was a lot of preexisting damage to the truck when I picked it up. It was difficult to list the damages.
ROBERT BPeople were friendly, helpful and courteous Was in and out in less than 20 minutes Would highly recommend
ROBERT Sarea was too packed and used cars all over. Took a 26 footer out drove 4miles and returned it as it doesn't fit in my neighborhood driveway. And they charged me $70 just because i drove it out the lot. unreal. Upon returning, i had to stand there and wait for them while they were eating.
KEVIN EThey made it very easy thank you and definitely will tell family and friends about them
MICHAEL OGreat place to rent! Super nice people.
Johnna HIt’s too crowded
Mario BCouldn’t ask for a more pleasant and helpful team! Supportive of each other as well as the client!
KURT RRe-align steering wheel to center
David Cit’s a scam and the vehicle was bad
RENAE SThe lady that worked the front desk was nice extremely friendly. The truck was in good shape. It was clean. But the price difference from the online reservation to what I actually paid was nowhere near accurate. I knew there would be a mileage charge so I knew it would be somewhat different than the online quote. I was quoted 20+ dollars and the rental ended up being 70+. So it costed quadruple more than what I was quoted online so I don’t know if it was the location or the online system but what I do know is that is my last U-Haul rental. There are plenty of options. Penske trucks budget enterprise. So I hope the missed quote on the price was worth it.
Kevin PVery crowded place and I couldn't park my car on the property.
Alisha HDid not have blankets I reserved nor other locations nearby; this was not original location of my reservation but the 3rd location
Felipe AY'all need to test drive the vehicles before they go out. Both front tires had broken belts. It felt like being inside of a chocolate milk bottle for 8 hours straight
Myron MThe website is not user-friendly at all.
Robert GI picked U-Haul for close proximity to what I needed and cheaper prices than Penske. Penske tacks on a ton of different weird fees. But after I returned the vehicle, I was charged about the same amount as if I had done Penske. Trip was 10.2 miles. I was charged for 12. At 0.79 cents a mile, it isn't really worth complaining about. But then the charge for gas. It says the vehicle gets 10 miles to the gallon and I hauled a stock tank that weighed 100 pounds for 10 miles and got charged 2 gallons of upcharged gas. Again, not worth throwing a fit over. But the gas guage was at the same level as it was given to me. Just irritating. Thought I was going to save some money using U-Haul at $40 instead of Penske at $51 for a two hour trip and I ended up paying over $51 with u-haul. The location was a good close proximity, but the facility is basically an automotive shop with junk cars everywhere. Not exactly happy overall but who uses a u-haul every day? Probably won't go back to it in the future.
Sean BNo one was there even though the business was supposed to be open. Crowded parking lot and difficult to maneuver.
Bradley WI dropped off after hours
Joseph STerrible service. I reserved blankets and a dolly and neither were available. The location was booked for 8 AM pick up and they don’t even open till 830. They didn’t offer mobile pick up. Literally a terrible experience and really hope I never have to rent from U-Haul again.
Michael MSmall area that’s for sure kinda cluttered but it worked
Michael DNice person
Angela CAllow drop off at another location more convenient to the customer. Front desk agent was rude. Will not be a returning customer.
Vincyntta SThe truck was destroyed. Its not save to drive i will never choose uhaul after this experience get worse seriously
Farah AThere were no obvious spots to park the truck at. I had to get creative on where to drop it off and hope I wouldn't be charged a fee.
Steven REverything was great
Kiya JPrices were high
Simon NVery friendly staff!
Vashti MEverything was hassle free.
orlando pIts the only place I rent trucks...Excellent
Russ KLet people know about tow mode.
tara mAwful experience. In the past, UHaul has been fine. Not anymore. Inadequate and incompetent personnel. They had me go to two different locations to pick up my order only to send me back to one of them TWICE more. Filthy Windshield (safety hazard)! Unable to accommodate promised items! Truck used $200.00 in gas for only 475 miles. I will NEVER use UHaul again nor do I, or will I, recommend to anyone!
Kimberly BThe truck had a ball joint that was going out
Regina KI came in needing a Truck & they delivered. Just ask for a dolly if you need one 🤗🤗🤗
altehsa dI rented my van on Friday evening 12/29/23 to use the next morning. When I began to move my stuff, I noticed the van's transmission shifting rough, jerking, etc. I drove back to the location where I rented it, and informed the staff I rented it from. She asked me if I was driving it correctly!!! She then told me I would have to "make do" with it, because she didn't have any other equipment to swap it out with. So I spent the rest of the day concerned the van was going to break down, and leave me and my things stranded on the side of the road. I felt this was very bad customer interaction. My contract number was #26104109, mobile number is 615.389.0707 if someone could get back with me, thanks.
Christopher N