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Deloris B.
Customer Reviews for Master Muffler
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Alik L.This location handled it perfectly and even fixed what the other location didn't put down for me. These fella's at Master Muffler took care of me well and I appreciate the timely manner it was performed in.
Dustin S.They were very nice and had the truck ready. Quick and easy!
Olivia J.Did not go the 50 miles that was estimated and still got charged for 50 miles it might of been 28 to 30 miles I went and still topped off the Gas even though it's was not full it was slightly below...
Lee G.Thank you for a good product that is easy to rent.
Jeannie B.Ms Brittney at Hermitage Tn location was very professional and polite
Pamela F.My experience was an A+ both times. Brittany was very helpful and awesome to work with.
Caliya J.The trucks regularly get blocked in for after hours pickups. I informed the employees and they told me they know that happens.
Alex L.They said I could be van back on after hours but not tell me there is 20 fee
CHARLES T.Keep equipment cleaning
Modeste K.Easy, Quick, and Nice.
PEGGY R.Staff at Master Muffler was kind, quick, and helpful! Thank you!
John T.Everything was as expected and the process was overall super easy.
ROBERT M.Great service, very helpful, answered all my questions, great experience
William P.Business actually doing the 24/7 contactless feature. Also getting charged more then what I was quoting even though I didn't go over my miles and filled up with gas.
Alik L.nothing at all ! thank you so much !
JACQUES J.The men in the shop that helped us were great. Helped us work around the uhaul problems. The U-Haul side of it however was more difficult than it needed to be. Couldn't get the website or app to work all day which messed up our move.
Riley H.The truck was dirty with it seems some type of motor residue. The first thirty minutes of receiving I cleaned it from top to bottom and sanitized the truck. I'm sure for some it wouldn't matter but for me I was moving my entire home. I initially denied the insurance upon making my reservation online. Once I picked up the vehicle up and left the location and reviewed the paperwork I noticed that the $14 insurance was added to the invoice. Overall the experience was extremely underwhelming and misleading. I've used U-Haul many times before but never been so disappointed I wouldn't recommend anyone ever to this location again.
Demichael C.The Uhaul user interface is terrible and forced me to get my truck almost an hour late by changing it to hand delivery. This location was okay, but I never expect much from a Uhaul pickup. The ridiculous user interface is beyond frustrating though.
CHRISTOPHER D.Got charged $25 for the CDW which I thought I had opted out of, I guess I'll have to be more careful on the website next time.
Kyler S.Nothing this retailer was awesome and so nice just all around perfect experience
Kelly M.Make sure the customer is ok to download the app to make it easier. I had issues with the website. I finally called the number for help. After being told the app usually work well. I downloaded the app and ran into another problem the instruction make me think the key was in a box marked 3 and I sit in the rain trying to try this combination. Had to call the customer service line back and was instructed that the key was in the back of the truck. Don't make two places the same it was very confusing.
Valarie N.Master Muffler is a great representative for U-Haul. Used them multiple times and came away with outstanding experiences.
Michelle B.No improvements needed. Best I haul company I have dealt with😉
Letisha M.The location was very convenient. the people were very nice and accommodating. However, the truck was dirty and loud. It sounded like the exhaust system needed repair. I was a bit embarrassed to drive it around our neighborhood.
Christopher T.The folks working there were really nice and helpful! Location was a bit messy/disorganized.
JOHN E.The staff was awesome. Love them and will use again. :-)
Dorcas D.Brittany was a superstar and MVP of the place. She's got upper management potential and should be a VP within Uhaul. A+ Brittany.
Ash P.There was an issue with the reservation, as it was on a holiday, and they took care of everything! They are very kind and courteous at this location!
WILLIAM D.Lady at counter was GREAT
Lee- Ann C.The place is a bit small and crowded (with cars), but it fulfills the purpose. The service is good and expedite... no complains on that respect. The price is very reasonable also... in fact that was the reason I chose U-Haul over Penske.
Alberto P.I wouldn't recommend u haul rental to anyone. Price for service too high. I had to go two different locations. Not happy. To get the truck a
Andre S.Not charge people an overtime fee when they return the equipment BEFORE drop off time.
Alexus H.I dropped off an hour late, called first and was still charged for a full extra day and extra insurance
David D.Overall great experience
HUNTER B.This was not the original location I intended to rent from. The day I arrived for my rental they were the only location with the equipment available. Appreciative of how easy they made it to rent
Robert A.Very helpful and friendly
Richard B.May sure your vehicles are in good running order and not rent out the worst vehicle on the lot. It broke down after going one way and had to be towed. Instead of returning half of my money U-Haul has still been taking money out of my account. That's pretty devious to me. And I haven't heard anything from billing even though I was told I would. This is inappropriate. Just checked my email and find out even though you have consistently taken a total of $270.45 out of my account you intend to only give back $75 which is thievery. Your equipment failed....I did not fail to return it nor did I even cause the problem. You owe me much more than $75.00. If I don't block you, I truly believe that you will continue to take more money from my acct. I should only be charged half of the initial amount which was $151.71. I never even got to drive the other 52 miles to return. THIEVES!!! That is what you are. It is quite easy for you to treat people like this when you never have to see them in person.
LAURA W.We dropped off after hours so only put keys in drop box.
Karen G.Have the equipment available for customers that is ordered online
Julia D.Brittany was really sweet and I loved her excellent costumer service!
Deshawbra N.The place did not give me a rental agreement. I was told "People dont read them so you dont need one". I advised that I didnt want the insurance and was told that it would be refunded back to my card after the rental was returned. As I was waiting for the trailer the lady walked out and said that they didnt have the trailer. She walked around back and came back around and said the guy getting it was just "being a bitch" about bringing it around. After the trailer was hooked to my truck I noticed the license plate light was hanging out by the wires. I went back to them and advised them and was told "Its ok they pop out all the time your still good to go". I proceeded to mess with the light and got it back in before I left the lot.
Shawn R.friendly
James G.My truck could barely drive straight for my whole 17 hour trip. Had such awful tire to wheel alignment. Also barely had oil in it. Just sucks when I spend over a grand to have a nice, safe trip and can't even have a vehicle that drives straight.
Garrett A.Brittany from Master Muffler was one of the most friendly and supportive people I've ever dealt with in my life. She checked in to see how my experience was, listened with patience and encouraged me to write this review because my experiences matter and should be brought to light, if for no other reason than transparency.
Christopher F.The truck did not run well, the brakes were terrible, and I was charged for the insurance I declined. It cost more than what I was quoted and I went less miles.
Jennifer M.They were great at the Lebanon Pike- Hermitage location.
Pam C.This location is way too small of a place for multiple U-hauls to be parked. We found a spot for ours, but it was challenging.
Clay J.Make sure the gas gauge actually works when filling it up.
Austin E.Ray was awesome!
Antonio M.Unit badly out of alignment .left front tire worn on outside. Also could not fill unit up with gas . As it was leaking very bad when I went to fill before returning ( got charged almost 100$) gas station shut off pump because of leak. Return site could not help me. Called customer service no help either
Lee H.Small parking lot with the giant truck I was forced to use for my move. So packed full there was barely space
Eric H.Great Customer service! Super nice people and they made sure I had the right truck for the job!
thomas H.Location was fine and friendly. Uhaul smelled of smoke and so was not great for driving across country. Smoking shouldn't be allowed in cabin or back of trucks. Stuff also smelled little Smokey.
Nicholas J.The truck was not at the location I booked at. I had to drive to Lebanon pike location.
Marsha P.