Customer Reviews for Matthews Fire Protection
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great Service

Rating:

3.0

Again, when someone books a +1000 km trip, please checkthe tires!

Rating:

5.0

My experience was excellent.

Rating:

5.0

Same as the above.

Rating:

5.0

Nothing all good

Rating:

5.0

Will use again. Thanks

Rating:

4.0

Ensure that all the lighting is working well, just after I started the trip I had no clearance lights, brake lights or single lights, and I had to travel in the dark.

Rating:

2.0

I did not have the best experience with U-Haul. Despite completing all the online forms in advance, on the day of pickup, I went through the verification process but never received the code to unlock the box and retrieve the truck key. I ended up wasting an hour waiting on the phone, speaking to two different service reps who were unable to help. Finally, I reached the owner, who was able to assist. I used the truck for 5 hours, but 1 of those hours was wasted just trying to get the key. I paid 155 CAD and expected some form of compensation or discount for the inconvenience, but I received no feedback at all. Unfortunately, being in Goose Bay, NL there are no alternatives at the moment.

Rating:

5.0

ty UHaul. put jacks on your 5x12 Trailers

Rating:

3.0

Drop off location was not staffed when truck was returned. Truck was returned during business hours but one day early.

Rating:

5.0

My only issue this time was with the gas charges at the end, we returned it with the same amount of gas as was in it when we picked it up, yet we were charged to fill the tank

Rating:

5.0

The service was great! Using a rented truck was cheaper and easier than borrowing my friend's truck to move because I moved everything in 2 trips which would have been 10 trips in a pickup truck. It only cost me $121 plus fuel ($52). Greg O.

Rating:

3.0

There is only a drop location with a box to place keys into it. I was a little worried that the trailer could be stolen, so I took photographs when I dropped everything at the location. I was given a phone number to call to let someone know I was there, but no answer on attempts. Hopefully everything worked out for the best.

Rating:

5.0

wonderfful

Rating:

5.0

I have rented this storage facility since August of 2019. I can say the facility is very secure and well maintained. I would not hesitate recommending it or using it again if my needs require it. Thanks again Pat Matthews.

Rating:

3.0

Easier contact with staff.

Rating:

4.0

will rent again.. thanks

Rating:

4.0

Great job!

Rating:

5.0

Owner was excellent to deal with and would recommend this location to anyone.

Rating:

5.0

Too notch and easy going dealing with Pat! Thank-you for being so helpful and responsive! Great experience! Highly recommend Matthews!!

Rating:

5.0

awesome service!!

Rating:

5.0

Very professional

Rating:

5.0

Patrick went above and beyond to ensure we were on the road on time, the unit was clean and in excellent condition. Great guy, excellent communication, highly recommend!

Rating:

5.0

Nothing service was great.

Rating:

5.0

Only issue the 6x12 trailer needs jack for hooking up to truck.

Rating:

5.0

Drop off was convenient and fast. Mathews was extremely helpful

Rating:

5.0

Amazing pain free and quick process with great customer service to boot. The staff at this location should be hired to train other locations in other cities. Lol

Rating:

2.0

No other choice to rent anything. Local rep was helpful but... Trailers are not maintained, people drop them off until next person takes one. Its really nothing more than a drop off area. Trailer I rented upon arrival in Moncton did not have working lights. The right tire chewed right thru fender casing because the axle had shifted during trip. U-Haul poor service when calling...nothing more than a merry go around in circles waiting for someone to answer, which never happens.

Rating:

5.0

There was a lot of sand in the back of the truck that I rented. This is understandable as the majority of Goosebay is covered in sand, so it gets everywhere.

Rating:

5.0

$171 for 4 hours maxs to much for my books

Rating:

5.0

The location at the happy Valley-Goose bay location is always there when I need them. I am always treated as a top customer and feel well taken care of during the whole process. The happy valley location has provided me with such great service that all the stress from moving goes away. The manager at this location is a great asset and representative to u-haul and is a reason I keep coming back to u- haul.

Rating:

3.0

The place was closed when I arrived. Left key in an outside box.

Rating:

5.0

My interaction was brief but I was well received by the owner.

Rating:

2.0

I have been on hold now for 20 minutes to discuss my bill. Why do you charge my credit card based on the estimated miles used? Why not wait for the correct invoice based on actual miles used? I have been overcharged and its frustrating to talk to someone about getting this corrected

Rating:

5.0

Pat was vey nice to work with and helpful in our rental of the trailer and we would rent from this location in the future .

Rating:

5.0

Everything is good and the staff was nice and they were very helpful

Rating:

3.0

No one available except through telephone. I did not like the idda of simply droppi g the trailer and driving away without any co tact at all.

Rating:

4.0

Tire pressure was low on all tires. Was very surprised that there was no spare available. Manager was excellent in acquiring trailer and making sure I got it.

Rating:

1.0

We received a worn out tire, before we left to drive across Canada we asked for a new one and were told they couldn’t do anything and that “we run them until they blow” we made it 6 hours before the tire blew on dry pavement. We booked a tow daully but there wasn’t one there so they said they would give us a car hauler for the same price, I got charged for the car hauler which was twice the price.

Rating:

3.0

Good service from UHaull in Goose Bay. However, when I reserved, been advised that if the 20 foot truck was not available, UHaull would provide a 15 foot truck + trailer. No trailer was available and I had to organize to bring the rest of my furniture with a friend’s personal pick up and trailer. Most importantly, although the Maritimes office confirm by phone that the 48 blankets that I reserved will be at the Goose Bay store for pickup, no blanket was available. Should I have know this before picking up the truck, I could have organized to borrow these blankets from somebody else in goose that had these blankets. Because I could not wrap my furniture in blankets, several items have been seriously damaged. Will call the Maritimes office tomorrow to talk to a manager regarding this serious issue. Marie

Rating:

4.0

There were no official Uhaul building where I took the truck but yes I had a good service and good price !

Rating:

4.0

Please know your representative goes above and beyond for your costumers. He should be acknowledged for his kindness.

Rating:

5.0

Patrick Matthews makes this whole experience an A++ experience. Quick to respond to questions, efficient and very nice. A pleasure to work with and I will use UHaul again specifically because of his service. Thank you.

Rating:

5.0

Great service!

Rating:

5.0

Very pleased with the service, and will definitely be telling friends thank you so very much ????

Rating:

5.0

very nice experience, wonderful service.

Rating:

3.0

The auto transporter running lights didn't work and the right side signal and brake didn't work Lucky we didn't get a ticket

Rating:

5.0

Fast transaction...when i called them, 10mins after i got the trailer right away. It save me time and money.which is awsome!

Rating:

1.0

Terrible customer service. Was not clean out before pick up or checked over for bad lights/bad tires. Got a flat, that could have been avoided if tire care was maintained.

Rating:

2.0

Rented a 26ft truck. Had to drive 600kms with a friend and pay his gas to get said truck due to how isolated it is where i live. Picked up truck. Noticed both side skirts were bent to hell and truck had battle scars so epic you'd swear it seen action in a war... Drove it and filled tank. From 45 to say 75 km/h truck shook violently, most likely a bad U joint or steady bearing. Oil level was ok but dipstick was crispy with burnt on oil. Then the rain came and the wipers just smeared water all over the already rotten windsheild caked with insect parts and juices.... Got 300 kms and decided to top up tank. Truck took $150 so averaged around 4mpg in a truck that was EMPTY. Realizing when truck is full itl be even worse costing me around $3000 in gas i returned truck. Got charged $527 for the afternoon drive in that peice of crap. $300 gas burned on a truck thats advertised at 9-10 mpg..... Was now stranded 600kms from home so had to then get a $500 plane ticket to my house in NL because it was last minute. So all in all it was a $1500 day for me and i got nothing acomplished. Il never use that service again. Agent was friendly and respectful. Just the truck was not fit to drive.

Rating:

1.0

I was told it was $30.00 a day plus .69 cents a kilometre. I used it for an hour yesterday and charged us for $219.00 ???????? that's not fair. I feel I have been ripped off

Rating:

1.0

I was there for pick up time at 10 and didn't get the trailer till 1 also wanted a bigger trailer but only 5X8 available therefore I have to make another trip to Labrador to get the rest of my furniture

Rating:

5.0

Uhaul was clean / reliable, made moving a heck of allot easier!