Customer Reviews for Mattress Goddess Inc
(U-Haul Neighborhood Dealer)

248 reviews

17790 Great Smoky Mountain Expwy   Waynesville, NC 28786

(828) 476-4795

Hours

  • Mon-Sat: 10:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(828) 476-4795

17790 Great Smoky Mountain Expwy
Waynesville, NC 28786

Services at this Location:

Hours

  • Mon-Sat: 10:30 am - 5 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

The location was fine. But I am over U-haul. Incorrect reservations, 3 different quotes, and ALWAYS charged much more than quoted. Customer service is terrible and I am just over it! Would rather carry something on my back than to deal with U-Haul and their crap again!

Brandi A. 
Rating:
3.0

I think we have found the missing link. The guy didn't speak to me and his "store" was creepy.

ALLISON M. 
Rating:
5.0

Customer did not leave a comment.

DAVID G. 
Rating:
5.0

I can't think of anything that would make it better. The cute guy that works there stayed late to make sure I got the trailer that I needed when I was running late. It was a good day.

Matthew Y. 
Rating:
2.0

Why was I charged an extra day??? I actually turned in trailer one day early!!

Steve M. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
1.0

Place was cluttered, dimly lit and filthy. Personnel charged for cleaning fee and damage after we left- no dirty truck and no damage. I believe only due to it being corporate account. Am currently in dispute over charges. We also returned truck a full day early

TIMOTHY H. 
Rating:
3.0

Customer did not leave a comment.

Edward M. 
Rating:
5.0

Easy access location. Smart, knowledgeable, helpful owners. They reply to phone messages promptly and make helpful suggestions. Very positive attitudes. No pushy up-sells. Efficient pick up and drop off experience--in and out no fuss. Will use them every time. A+A+A+

ROSE R. 
Rating:
1.0

The guy was late to open. He threatened us to sweep the trailer or he would charge my card. The trailer was used to haul one item and there's no way we got it dirty but I don't fair well with threats. Would never return to this person again!!

Kelly A. 
Rating:
3.0

The driveway was very muddy with Large ruts in it, so bad that if you didn't have a truck with 4 wheel drive you could get stuck.

WILLIAM P. 
Rating:
1.0

No u haul personnel around on a Monday to disconnect the 12 foot trailer. Mud holes everywhere. Best to bring mud boots. Also, always take photos before and after. This location likes to charge you for cleaning. You will have to drive thru mud if it has rained lately.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

Rodney V. 
Rating:
4.0

Customer did not leave a comment.

ryan T. 
Rating:
1.0

Originally was told to drop off trailer to a place that had been closed 4 months. Then told to drop off at mattress goddess. When I arrived was told that couldn't accept the trailer.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Leo was great. I had to tow a vehicle and had never used an auto loader. Everything was easy and Leo showed me how to do everything. Great artwork on his building too! Excellent experience!

Albert K. 
Rating:
5.0

Very convenience right next to my storage Building

LAZARO G. 
Rating:
5.0

I needed a truck at the last minute on a snowy Saturday afternoon. I appreciate that this very nice gentleman was available and accommodating.

Michael W. 
Rating:
3.0

Return location was incorrect otherwise it was great

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Ralph B. 
Rating:
1.0

Uhaul and mattresses... interesting. The only thing I can say about this place was that the lot was a combination of grass, gravel and mud.

PATRICK H. 
Rating:
3.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Our wait in picking up the truck was about 30 minutes. There was one customer ahead of us but I don't know what his issues were that required so much time. The U-Haul manager was very gracious in attending to us when it was our turn.

Michael R. 
Rating:
5.0

Really nice guy.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Doug L. 
Rating:
5.0

This location was great; however, my experience was not.

Amber G. 
Rating:
4.0

Customer did not leave a comment.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

Sunny I. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
4.0

Better communication on how to pick up before hours. Had to call main office to figure out the code to get my key

Deborah F. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Quick and easy process of renting the U-Haul. Owner was very pleasant and informative. I would rent from this dealer again.

Eva E. 
Rating:
3.0

Big question as to why there is a cleaning charge applied to my bill when I swept out the back of cargo area and left the cab cleaner than I found found it. The only area in the cab may have been some grass on the floorboard from my shoes after parking the vehicle and then re-parking in the grassy lot at the property!?!?!? I personally swept out the cargo area there may have been one tiedown cord left attached to the railing, but why the cleaning charge?!?

david W. 
Rating:
1.0

The guy wasn't there. The place is full of cars and junk. The store Mattress Goddess looks like a front. There was one bed in the whole place looking in the windows. The guy charged me a cleaning fee even though I swept the cargo area and folded all the moving blankets. Must be a scam artist trying to make easy money.

Nolan S. 
Rating:
3.0

Extremely frustrating to actually get the truck. Took 2 hours to get through phone to u haul and they weren't very helpful. I was 2 hours late for my apt because haul was so difficult. I honestly don't believe I drove 45 miles. From the pickup place to my house and to my event was 10.8 miles. I didn't take a picture of the odometer when I returned but I believe I was overcharged plus I put almost $20 of gas in truck. Next time I will remember to document and document more

Kathy M. 
Rating:
2.0

Lot is muddy

Richard B. 
Rating:
1.0

Mud hole.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Easiest check in ever

Patrick M. 
Rating:
1.0

Fire the on site manager. This person has integrity issues with taking mine, and from reading other reviews on the web page, money for cleaning fees when they are not warranted. His customer service skills lake. I have been using U-haul for over 30 years-never have I encounter any employee who does not grasp the concept of good customer service and how to treat customers. The physical location is also a mud bog and should be addressed. I would never recommend this location and you should avoid at all cost.

WAYNE B. 
Rating:
1.0

They sent me a invoice for 57.94 and charged my debit card 78.22. This is fraud and it better be taken care of. I'm very upset.

Kathy D. 
Rating:
3.0

The auto transport was double booked yet I was first there, feel sorry for the other guy. The man in charge was nice, professional, and of good humor.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Adam H. 
Rating:
1.0

This location was horrible !!! I called to make sure I can drop off my truck there and they said I had to come there because all other locations were closed. This is a mattress store operating out of a trailer!! No one was there to help me. Finally a man saw me in parking lot. I showed him the inside of truck which I just finished sweeping and full gas tank. He said all was perfect. That I didn't need any paperwork. Shortly after I received an email with auto credit card charge for $293!! For wrong drop off location and cleaning fee!! What a scam!! I called the mattress location and only got a message advertising mattresses! Nothing about uhaul. Don't ever, ever, ever use this uhaul dealer!! You will be scammed!!! Robbery!!

lisa L. 
Rating:
5.0

Customer did not leave a comment.

Michelle P. 
Rating:
5.0

I have rented from Leo in the past. Very professional. I would use his location again.

James S. 
Rating:
4.0

Customer did not leave a comment.

Judith W. 
Rating:
1.0

I was changed drop off locations last minute and then charged an additional day because I couldn't make it to the new location on time. It was an hour away.

John S. 
Rating:
1.0

BYOB. BRING YOUR OWN BROOM. Returned a 5 x 8 trailer. Leaf was left inside. OOPS! Cleaning charge. They don't have brooms to use. A dirty towel did the job. Take photos.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

CARLA S. 
Rating:
5.0

Great location friendly and efficient Thanks

Mitchell A. 
Rating:
5.0

Customer did not leave a comment.

Kenn G. 
Rating:
5.0

Went above and beyond to help us. Thank you.

Rick K. 
Rating:
5.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

BRENDA C. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
1.0

Never use again and telling friends

GEORGE F. 
Rating:
2.0

Manager was super friendly and helpful but he needs to get rocks or pavement on the drive thru, It was very muddy.

Gary L. 
Rating:
1.0

It is run down. It looks like a garbage dump. It is one big mud hole. Our shoes were full of mud as were our vehicles. No place to park but in the mud. Laundry hanging on a rail. I can't believe U Haul would even authorized this location. We took photos of our rentals and this location because it was evident we would not be able to trust this dealer.

Robert A. 
Rating:
3.0

Customer did not leave a comment.

DIANE G. 
Rating:
4.0

Proprietor was interested in being helpful; very easy drop off

Geoffrey W. 
Rating:
5.0

Customer did not leave a comment.

Mitchell A. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Leo was extremely helpful. He made the transaction enjoyable, thank you

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
5.0

The location is great; that piece of junk U-Haul I had not so much! We had to get the fire department to jump us off TWICE after spending 13 mins then 20 mins on hold with uhaul looking for Road side assistance. To top it off, the air conditioning wasn't working on the 94'F day. Awful.

Tobias N. 
Rating:
1.0

The truck that I had reserved was not at the location when I arrived that morning. I waited for 30 minutes while the owner was making phone calls to try and locate the truck. After an hour and a half another reservation was made. I then waited an hour for one person to pick up a truck and trailer. After falling behind more than two hours I finally received my truck. It was very frustrating because I reserved the truck over a week before I needed it and it made me late moving into my new place.

Nicholas S. 
Rating:
4.0

Customer did not leave a comment.

Ron H. 
Rating:
5.0

Quick and easy turn in

Doug E. 
Rating:
5.0

Customer did not leave a comment.

Diamond S. 
Rating:
5.0

Very helpful and efficient. Excellent service!

Russ M. 
Rating:
3.0

Customer did not leave a comment.

Allen J. 
Rating:
3.0

Convenient return location

Michael R. 
Rating:
5.0

Great experience. Leo was very helpful.

Vicente B. 
Rating:
3.0

Maybe provide a closer drop-off point for the auto hauler trailers. There was a U-Haul rental about a 1/4 of the distance.

richard H. 
Rating:
5.0

The manager was very helpful and answered all my questions on hooking up the trailer to the truck.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS N. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

We were charged twice for the U Haul service. one charge was 50.00 the other was 111.00 I don't have a clue what happened. But it was not fair and this was not a good service.

brenda M. 
Rating:
5.0

Leo was very helpful, i will rent from him again

James S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
1.0

Guy running the place entered wrong truck size, wrong dolly, and wouldn't mark scratches because he simply didn't want to. Wrong location on contract as well

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Kenn G. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

Anthony T. 
Rating:
5.0

Leo was very helpful, professional, and fast. I would recommend his service.

Riley R. 
Rating:
3.0

I think the mangers name is Leo and he does a great job. He's friendly and informative and goes out of his way to help.

Jon V. 
Rating:
4.0

Customer did not leave a comment.

Clay L. 
Rating:
1.0

The dealers lot is a mud hole. The building is nasty and stinks. And then he tries to screw you on a cleaning charge which we said no way that we are going to pay. Then he tells me that if wehad dropped it off after we would be charged. I cannot believe U-Haul opens up dealers that have such a dirty business.

Lawrence L. 
Rating:
5.0

Gravel in parking area where mud is

James H. 
Rating:
5.0

After I got it home and was about to load it I noticed a gash on one of the tires. Should have been checked before it was ready to be used. I do want to comment on my call to reserve a truck from rabbitskin U-Haul. They said they had a 15 foot truck but didn't then I find out I'm getting a 20 ft truck from a different location which was farther away. Why didn't rabbitskin tell me they weren't going to have a 15 foot. I know why greed. Will not use u-haul again.

John B. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
4.0

Place a LARGER U-HAUL SIGN next to the mattress business signs. It looks like two separate businesses when it is not.

Oscar B. 
Rating:
5.0

Add better identification signage

thomas F. 
Rating:
5.0

Customer did not leave a comment.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top