Customer Reviews for Mattress Goddess
(U-Haul Neighborhood Dealer)

Rating:

1.0

The person did not communicate well, and this lead to a potential issue when he did not put down the correct drop-off location instead of the address we provided him. Completely unnecessary issue after a long day of unpacking. We will absolutely NOT recommend the Mattress Goddess for UHaul lol.

Rating:

5.0

Absolutely wonderful experience. Highly recommended.

Rating:

1.0

Had a 9’ van reserved a week & a half in advance but the location still didn’t have it available. Waited over an hour for the office to open (remote pick-up at 1 but office didn’t open until 2) but they never showed. Was forced to use a 26’ box truck to avoid having to reschedule a different contract for the following week. Almost the same situation happened to me 2 months prior at the Sylva location! Both times was told I’d get a $50 credit to make up for the mistake but never received anything! Genuinely considering going with Budget rentals next time.

Rating:

5.0

So very friendly and helpful

Rating:

1.0

Avoid this dealer. He was not on site at prescribed time. He was incompetent and unprofessional. Very sketchy property. The lot was a giant mud hole, thought I was gonna get stuck. He shouldn’t have a franchise.

Rating:

3.0

Would like to see some sort of receipt of the vehicles condition etc.

Rating:

5.0

The gentleman was nice and he told me that the debris on the floor should have been cleaned up before I pick the trailer up and that he could have charged me to sweep it out but he kindly did not charge me. Drop off was very easy and easily located.

Rating:

3.0

Yes drop trailer off at 4:30 pm. Closed. Should have someone on station. Thank you

Rating:

3.0

Owner of this location was accommodating.

Rating:

5.0

The salesman was wonderful to work with. Had no issues with the equipment.

Rating:

2.0

My truck was given to someone else. I called the contact number, and the owner came in to sort out the confusion. He did a good job in sorting out the problem. This location has the best selection of equipment, but the location is a dump. The trump flag on the property means I will not be back.

Rating:

2.0

Maybe use better training methods so that when there's an issue the business owner can solve it himself.

Rating:

1.0

The whole parking area was a mud hole with trucks and trailers everywhere. There were no signs where to park returns and no rhyme or reason to the other uhauls were parked. As I backed the trailer into a clear spot between truck and trailer, a guy came shuffling out and yelled at me that trailers don't go there, don't you see the trucks and it should be common sense. He pointed where he wanted it parked (which was blocking other trailers). When I was in place, he proceeded to unhook the trailer from my truck, without asking and dropped the toung of the trailer on the ground. He grumbled the entire time about where I parked and it should have been common sense. When I told him I needed to take pictures of the trailer, he said do what you want, and walked back inside. The business is nasty and the employee was equally nasty.

Rating:

1.0

Location was muddy and treacherous. Difficult to get around, and exit onto highway. There was no one there to help, everything had to be done online through the app. Truck was damaged in several places but satisfied my needs.

Rating:

1.0

GAVE US A TRUCK WITH NO TREAD ON THE TIRES AND THE TIRE ROD BROKEN! HAD TO CALL ROADSIDE ASSISTANCE WHO SENT A MECHANIC OUT AND SAID “NOT SURE HOW YOU EVEN GOT THIS FAR WITH HOW BROKEN AND DANGEROUS IT IS.” PUT OUR LIFE AT RISK. HORRIBLE HORRIBLE PLACE

Rating:

1.0

Not a good experience with UHaul. Would never recommend.

Rating:

4.0

Did an electronic drop off after hours. The signal in area is poor so couldn’t get pictures to go through and no personnel around

Rating:

4.0

What you can do is have your U-Haul representatives point out in the fine print that you’re not responsible for trucks that leak water. Just another way for a company to save money and put it on the back of the customers to lose money this truck was OK, but it was my last truck November leaked water and U-Haul and infinite wisdom, remind me of a quote without a paddle and he did nothing to help not even reimbursement part of the rental lawyers so you can depend on the little guy to keep you in business but squash them if they squirm out of control or get out of line to U-Haul

Rating:

2.0

My dad when to the first location on 653 Scotts creek RD, Sylva NC 28779 and the owner of this place was very rude with my father and because he got there 4pm and the owner want to close early, he refuses to give him the trailer we reserved for that day. When the store close at 5pm. So, I have to call to U-Haul on customer service they were very nice to us and find us other location to pick up the trailer.

Rating:

1.0

Owner/manager was rude, mouthy. yelled about how dirty the trailer was, even thought we had blown out the entire bottom of the trailer to remove rocks and debris from the trailer before we loaded it up with a lawn mower. This made it safer to travel on the 700+ mile trip on Interstate highways. I offered to sweep out the trailer, then as the owner came back with a broom, he was very rude, which led into a fuss between us. WILL NEVER RECOMEND THIS U-HAUL PLACE TO ANYONE. Maybe u-haul could look into this place>

Rating:

4.0

This U-Haul location is very convenient, located right on US 74 west of Waynesville. The location has a very good selection of rental equipment. The driveway needs gravel to overcome the muddy conditions.

Rating:

4.0

Speed up the check-in process of getting the equipment item rented. The driveway through the location needs gravel to cover up the muddy conditions. This location is very convenient for picking up and dropping off rental equipment.

Rating:

4.0

This location has a variety of trailers and trucks to choose from . It is conveniently located on US 74, west of Waynesville

Rating:

2.0

Cell service is bad here. Takes eternity to upload all the photos you need. Also I cleaned the truck! And you charged me a cleaning fee.

Rating:

5.0

This location assisted with unhooking my trailer. Very helpful since I'm 78 yrs. Old.

Rating:

3.0

Sent marked on fender, that was there when I picked up the trailer.

Rating:

1.0

Bait and switch scammer, you reserve one thing online and get a confirmation only to show up and he doesn’t even have it, then lies to you and says you’ll get it for the same price, but instead he cancels your reservation and re-reserves you for whatever he has at double the price. And then when you request a refund you only get a portion of that back. Do yourself a favor and go anywhere else and stay away from this scammer. And the corporate customer service is useless for help getting any money back from this guy

Rating:

4.0

The man was good and quite efficient. I do have a challenge with the need to "return clean". When i looked around and in the truck before leaving it was clean, as expected. Their lot was a combination of gravel, mud, and grass. When I stepped into the cab of the truck, I had mud on my shoes and it tracked in on the rubber floor mats. When I returned the truck, the rep told me that I needed to clean the truck cab's floor or he would charge me a cleaning fee!!??

Rating:

3.0

I had originally reserved a truck to pick up in Fletcher NC 2 weeks prior to pick up date. 2 days prior to pick up, U-Haul emailed saying my truck wouldn’t be at original pick up place and gave me an address 40miles further away. Drove there to pick up truck and they were closed and truck wasn’t set up for mobile pick up. Called customer service and was told they had no way of knowing if truck was there or not. They connected me with someone else who was able to locate a truck that was already set up for mobile pick up but it was an hour and 20min in the other direction. Went to now the 3rd location to pick up truck and was unable to to mobile pick up but luckily there was someone there to assist me in getting my truck. Overall, horrible experience.

Rating:

5.0

The check-in for the drop off went very smooth with no issues.

Rating:

3.0

Location itself wasn't the best. With big rocks instead of gravel in the entrance. That could easily damage vehicle and trailer tires. Secondly the lights on one side of the trailer was out due to broken wires underneath that was hanging. And damaged/pinched wires on the front of the trailer that I didn't notice because the attendant hooked up the trailer. The ground (white) wire broke eventually. So I put a connector on it so the tail lights would work.

Rating:

1.0

Scam artist, you reserve one thing and they say it will be ready when you get here, only to show up and they not have and then up charge you for what they have, all the while telling you that they will honor the original price, definitely will not, horrible customer service, just stay away and use another company

Rating:

5.0

Not really anything

Rating:

5.0

The business was closed when I dropped the trailer off so I did not interact with anyone. The last two times I dropped off a truck and a trailer, the personnel were friendly and helpful.

Rating:

5.0

Great CS at Mattress Goddess

Rating:

1.0

Charged for mileage I did not use

Rating:

3.0

The office is not appealing, though the staff was very helpful and efficient

Rating:

3.0

The parking lot is deplorable. Loose gravel and potholes. The exit side is all tore up pieces of gravel.

Rating:

4.0

Fast & friendly trailer returns at Mattress Goddess! Great location for U-Haul rentals & drop off's! Robert R.

Rating:

3.0

Poor signal there. Complicated and non functioning app process. Poor quality truck. Hours were different from what I reserved online. I had to call in just to make it happen.

Rating:

2.0

Was directed to drop-off with app even though there is no phone signal at location. Staff not present at location. Unclear where to park. Charged a cleaning fee even though truck was swept, blankets folded, no debris present in truck cab.

Rating:

5.0

The employee was outside at the trailers when we arrived. He got in our car, backed the trailer in its space, and we were able to leave quickly. He was very friendly and he dislocated the trailer once placed. Very convenient location for us. Thank you.

Rating:

4.0

It's a tricky spot to get in and out of so repairs where the drive way meets the highway would make it perfect!!!

Rating:

5.0

Friendly and helpful, both the office and assistance on connecting the trailer.

Rating:

5.0

Thks

Rating:

5.0

Leo was the Customer Service Representative and was very pleasant and helpful with the transaction.

Rating:

1.0

I have a $186 charge for something that I have no idea about. The individual that “worked” there told me everything was fine. The truck was clean and returned promptly. I have no idea where this charge came from and I will be reaching out to corporate to figure it out!

Rating:

1.0

Very difficult to deal access and no help. When I returned truck on Saturday afternoon, early, the app failed the return process. The location had to manually return the truck on Monday, next day they were there. They tacked on a lot if bogus charges.

Rating:

3.0

It was convenient, but very muddy.

Rating:

3.0

Return process on line requires no personal interface.

Rating:

5.0

Luckily the gentleman helped us even though he was closed because the self check in through the app was not working. He saved the day!!

Rating:

5.0

Friendly and helpful staff. Overall very pleasant exterience!

Rating:

2.0

Parking lot was basically a big mud puddle. The whole rental process was terrible. I went online a couple weeks before my move and ordered a 15' truck from a different location. About noon the day before the rental date I received a text saying that my rental had been changed to a 26' truck and that someone would call before 5pm to confirm. I waited several hours with no call. Since I did not need or want that large of a truck I called customer service, which was not a good experience. Between the long hold times I was transferred to four different people before I finally got someone that could help and found a 15' truck at this location, however this location did not open until 10:30 on Saturday, where the first one opened at 8:00. No problem, I was told I could use the App and pickup when I wanted. That was also a nightmare and there was nothing easy or convenient about it. First problem was the App would not recognize that I was at the correct location, it said I was not and it would not allow me to proceed any further. I called the customer service number I was given, it was a little before 8am. After a very long hold someone finally answered the phone. I explained the problem and the rep immediately said she needed to transfer me to another location. Again on hold, meanwhile I had my wife call the 800 number from the website on her phone to see if they would answer. Someone finally answered from the 800 number and was able to help, she had me log into the website instead of using the App (which is what U-Haul recommends). The rep wanted to disconnect once that issue was resolved, but I insisted she walk me through the rest of the process in cause there was another issue ( which there was) and I would have to wait on hold forever again. I was at the pickup location for an 1 hour and 15 minutes. That first number I called transferred me into the abyss, no one ever answered. U-Haul has a serious issue with customer service and the online pickup process.

Rating:

1.0

NO ONE WAS EVEN THERE

Rating:

5.0

Wonderful service

Rating:

3.0

I don’t know if the location was clean or inviting we didn’t see anyone or go inside a building. Was a big field with U-Haul. What I would like to comment on is Ryno’s in Canton NC. We tried to drop off there and the gate was locked with a chain and no one would answer the phone and we were there after the posted opening hours. So we had to drive 20 mins further (45 mins out of our way) to drop at the Waynesville location at Mattress Goddess. And I was on hold trying to reach someone from U-Haul to talk to the entire drive from Canton to Waynesville

Rating:

3.0

He told me about the hitch being to high and dangerous!!

Rating:

1.0

Was charged for a cleaning fee when I didn’t end up using the U-Haul. Took it down the street, parked it for a few hours and realized that we didn’t need it. Took it back and was charged a cleaning fee. Plead my case but the guy working didn’t care. I will never rent from U-Haul or this place again.