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JOCELYN C
Customer Reviews for Mattress N Furniture Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rep at the location was excellent
LASONYA WAc was not working. It was 92f and no ac in the truck
RIZWAN SThe guy there was very mannerable and helpful. I'm only sorry that I forgot to ask his name after I returned the truck. But we did thank him.
VICTORIA RThat’s the best
IMAD FJust different going to a furniture store to rent a U-Haul but everything was great. Will definitely use again
JAMES PVery nice location very hopeful manager support Nice Customer service five star
Majed FThe truck was not clean at all. Trash everywhere. Dashboard and front seats and doors were all dusty. Severely allergic to dust which made sitting in this truck worse. Owner is never at the location. He is always sitting in another store few doors from his.
VENKATA MI can't think of anything to improve. But I can say is that this location has great service
PEDRO VThe cabin and A/C reeked of cigarette smoke. Was a lighter in the cabin. I received no contract on pickup. When I informed the rep there was a low tire pressure warning, he stated, “don’t worry about it.” The truck’s automatic transmission shifted v roughly. I was concerned it might fail. Next afternoon, we had a fully loaded truck for our last household/ furniture donation of the day, and the battery was dead. We called UHaul Road Assistance.(see below for review. By the time I made it to Salvation Army, they refused to offload the truck because we were within 10 minutes of closing. So, the delay cost us extra miles and the opportunity to donate the furniture elsewhere that day. When I returned the truck the next day, I looked everywhere for someone at the store. No one appeared and no one answered my Calls. I went outside to the back of the building and found no one. When I returned to the front, there was a man at the desk. I returned the key. And he said, “that’s it”. He didn’t look at the truck. When I mentioned I had put over $60 of gas in the truck, he said, too bad, I wouldn’t get any of that back, which was not initially explained to me. Truck was 1/2 tank full upon receipt. I explained my problem with the the battery and he said I’d have to take it up with U HAul. I will never rent from this place again. I don’t understand its high rating. I do understand all companies have problems, but poor customer service and a truck in uncomfortable, rough condition is a poor business model.
BELINDA SEveryone was so helpful and friendly. I have already recommended them to my friends.
SUSAN DThe customer service was excellent to...I recommend U-haul services to in this location...Great Customer Services
ramona gThe trucks have a broken dash before me and had a check engine light on
Olivia MBest location to rent a truck for all your needs
DUNIA RThis location specifically was not in a strategic area and felt odd to arrive, nonetheless, the authorized dealer was super nice, cooperative, and professional even when store closing hours came around the corner. Give this man a better store location to attract more customers and a bigger lot for him to manage U-Haul vehicles.
MANUEL BI dropped the trailer off on Friday 1/3/2025 and asked the gentleman for a receipt as confirmation the trailer was returned. He indicated he can’t print one and that it’s all done electronically by email. On Sunday I got a text from U-haul asking when the trailer would be returned. I called the 800 number and spoke with a representative who said they would send a field manager out to confirm the trailer was there. Yesterday(Monday 1/6/2025) I got a message from U-haul that my rental was past due so I again had to call the 800 number and spend additional time on the phone
GARY CExcellent Customer Service 🙏🏾
ROSALIND WIt's just awful! The worker from whom I took the keys kept trying to overcharge, on November 25th I came to make the payment on the spot but for the numbers that were several times higher than on the website - I refused, on November 26th I made an online application and came to the same person to take the car and in the end he again charged me much more than it should have been without explanation! A rental experience after which I don't want to use your services anymore.
OLEKSANDR KThe staff at this business was very helpful and polite. I did not pick this location and was called and told by a representative a day before pickup location was changed and was not offered much compensation except I was told I will get a $50 credit back on my card after the fact
Jeffrey GVan wreaked of cigarettes. Had to drive with both windows open for 2 days.
Jenny BVery good customer service
MUTASEM EExcellent services
IDANIA SI wouldn’t recommend a uhaul inside of a furniture store.
BRANDI SA
Louis TGreat service - quick, easy pick up
Rebecca WDeposit hold too expensive
ROLANDA HNothing everything was smooth this will be my rental location
Diana Prented a 10' u haul truck. Was told when I arrived that they had no power and the u haul tuck that I reserved only had a 1/4 tank of gas left. the gas tank should of been full. He offer me a cargo van to move with, which had a little over 3/4 of a tank of gas. Took multiple trips to complete the move which means do to extra miles it cost me more. Someone should of taken the moving trucks and filled up the gas tanks. They didn't do this because they did not want to wait in line to get to a gas pump. Would not recommend.
Eugene GAll was excellent. Thank you.
David HVery friendly and prompt service. I will definitely rent again from this location
Prudence BHorrible experience uhual quality in this location is no good. Truck was very unsafe i almost crash
zoraida cLess then mediocre service.
ALEXANDER LThere wasn’t anywhere for me to park a 20ft truck, and the parking lot was also just small.
Jordan WDidn't have the appliance dolly I reserved, was not informed in any way beforehand. Passenger side mirror was loose, shifting out of alignment multiple times during transit, very dangerous.
Patrick PThe staff was very friendly and helpful, even after I took possession of the rental truck. They were very prompt in, assigning roadside assistance and reached out to make sure I was happy.
antonio pDidn't have the dolly I reserved which caused a mad dash to find one as it was necessary to my move
DJ ANo me ha. Devuelto el deposito y pasaron más de 24 horas
Joaquin Dmake sure that the vehicle is clean before allowing it to be rented. The vehicle was filthy I wish I could upload my photos of the van. I will not be going back to this location.
LaRhonda TI really do like this location, excellent customer service! the only thing i suggest is to have the vehicle cleaned up on the inside before the customer arrive for pickup.
Michele MNice owner of the location and very convenient
SHAWKY MNothing. Great service at pick-up. Checking out the equipment and verifying process via the app or the web was a great experience. No surprises.
Marina KWork w me well good service always UHAUL ❤️
DEBRA EThe AC stop working and it was hot weather I was already on the high way so it was not good idea To go back to the location to change the truck
Shawky MIn and out
TIA MNothing
Racquel GJust continue the good service .Thank You!
Elvin MBad service bad customer service
adhm bVan was not clean
DONNA DCustomer service was great and helpful.
jenny cVery honest and cool person in the front desk give him 5 stars
marcos SVery clean truck, ran well and good a/c! Definitely recommend this site!
Joan S