I was charged for 262 miles, when I drove 104. I was charged and when requested proof none was provided. Extremely upset to say the very least! I will advise any and everyone I know not to deal with this drop off location because they are frauds! WILL TELL ANYONE NOT TO RENT FROM THIS LOCATION BECAUSE I WAS SCREWED OUT OF OVER $100 SO THEY COULD POCKET MONEY WITH NO PROOF! EXTREMELY PISSED OFF! NEVER EVER AGAIN!Jenna C.
Customer Reviews for Mattress Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good experience. Easy to drop off. Friendly staff.JON C.
Customer did not leave a comment.SHEILA W.
Nothing you can do but internet is bad in the area so I couldn't complete check-in. It was frustrating so maybe a sign on the key box that you are aware of the issue and what to do : )KIMBERLY G.
Customer did not leave a comment.Whitman S.
I had difficulties with the after hours drop off due to the program wanted to confirm my location was at the U-haul lot, but I couldn't figure out how to change my phone settings to allow this. We had to come back the next morning to drop off the key.ROBERT T.
Customer did not leave a comment.BRIAN M.
Everything went smooth, as easy as could be. The lady was really nice, and professional.GREGORY D.
U-haul did not inform me that my pick up location was changed. They had multiple ways to contact me and did not. I had to drive 2 hours out of my way (1 hour in the opposite direction of my location) to pick up. I spoke with two different U-haul reps and no one would compensate me for my inconvenience. 3rd time this has happened. Next time I will use another company.CRAIG C.
Customer did not leave a comment.William B.
Customer did not leave a comment.JOSEPH R.
Customer did not leave a comment.PHILLIP N.
Customer did not leave a comment.Castulo V.
Open earlier.TORRIE B.
This location provided the things needed for a easy pickup.Untavion W.
For some odd reason I was unable to get my Android phone to work (via the U-Haul app) while trying to check-out my truck one Early morning. Other than that, I just awaited the staff to show up @the office @9am and everything else was Excellent and went smoothly!!BURTON D.
Customer did not leave a comment.Kennethe M.
The truck had been smoked in and something spilled all over the console. It was not cleaned at all, floors were a mess. With it being in that shape, I know that there was no "covid" cleaning put in place. That can be a problem for some customers.Shelley K.
Customer did not leave a comment.Jeremiah C.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Gerry M.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.Tammy S.
Customer did not leave a comment.VICKI D.
Customer did not leave a comment.Duane Z.
Customer did not leave a comment.TRACY T.
Goodl locationJEFFREY M.
Only complaint was my pickup was changed at 8:30 the night before pickup to an unmanned location I had to borrow a smart phone very annoying but worked out in the endCharles T.
Easy pickup with smart phoneCharles T.
Truck was dirty with mud on the tiresROBERT A.
Online turn in never sent me a confirmation that they received information for two days. Would be nice if the website would say it is checked in and if there is a problem that we will contact you. I checked in and it said place contract in box. Nothing after that.Martin C.
Customer did not leave a comment.NATALIE B.
Customer did not leave a comment.JIMMY P.
Percy Johnson was a life saver. The Albemarle location the lady was gone for vacation and the place was closed on the schedule pick up date. Percy drove from Charlotte and was waiting for us so we could get our rental. He was excellent helping us, great personality and sp professional. When we found out our house closing was moved an additional day out which was suppose to be our return date, we immediately contacted Percy and he handled extending our rental one more day. We could not have made all of our moving without Percy's help. We are so grateful and you have a very caring employee whom represents UHaul to the fullest. He deserves a raise because he goes beyond his duties to help people with their rental needs.JOSEPH E.
Had a lot of trouble with the app/ web page during pick up. Customer Service rep Tristen did an excellent job assisting us. She helped us through multiple issues, exhibited tremendous patience. I manage a company and would would love to have associates like Tristen on my team. Uhaul is very lucky to have her supporting Uhaul's customers!John D.
Customer did not leave a comment.Hashanna B.
Customer did not leave a comment.CURTIS W.
Everything was fine.Rick L.
My reservation was confirmed several times yet the morning of, we arrive to find out they promised the truck to the previous user longer, leaving us to scramble and panic to move by the end of day. We drove over three hours getting a truck and getting home to pack it and leave. This business is extremely unprofessional and unorganized. Thankfully the woman we picked up the truck from was very patient and kind while we dealt with your awful service.noah C.
Customer did not leave a comment.Linda J.
The ramp was broken and unusable due to the fact it could not be stored after being extended. This was discovered after the truck was full. It required crawling under the truck for an extended time to get it re-stowed. Then then prevented the use of the ramp for unloading g and two more loads. The e-check in and return is cumbersome. This shifts the work to the consumer but not the associated savings.Gregory N.
Customer did not leave a comment.Dustin A.
Why do you give the option to get your deposit back by cash and then mail it anyway? That was not the contract i signed and will probably never use uhaul again after this. Communication is the key. I spoke with someone and uhaul still sent the check out to an address i dont even live at. Made my moving experience twice as bad.Ashley M.
Customer did not leave a comment.Deena H.
Quick and easy!! Great set up and centrally locates.Sunghui L.
Customer did not leave a comment.JOHN E.
Honestly everything went as well as you could expectDonnie M.
Did not feel safe parking my vehicle there. Was told there were cadillidic converter thefts overnight.Rick S.
Treat coustomers the way they want to be treatedJOHNNY L.
Customer did not leave a comment.RICKY M.
It was drop off location but very good.janet O.
Great lady. Very friendly as well.Arno S.
The online return service is absolutely terrible.James A.
Customer did not leave a comment.james T.
Customer did not leave a comment.Michael E.
I tried and tried to use my the app to process the return of the vehicle after hours. It could not locate me, although the share feature was on. (had been using GPS all day). I called support, but that system was down, as well. So, we locked the truck and left the keys in the drop box. I was charged for the facility receiving the truck. I refuted the charge as instructed on the e-mail. However, I have yet to hear back from them. Nor has a refund be processed.Evan Durelle C.
They don't deal with cash? Really the deposit was given without hesitation and I have to wait on a check? Not good!Rhonda M.
Unfortunately, when I returned there on time was a sign on the door ... closed due to family emergency & contact 1-800- GO U-Haul. That's fine, however, when I called the # for assistance... I got a message to callback due to technical issues. Then when I tried to use app it would not work. I went back over today to see if anyone was there... no one was there but the app Worked ... however I am charged an extra day. I am due a day refund ... $25.49CHERYL P.
Customer did not leave a comment.KYLIE A.
Customer did not leave a comment.Samuel A.
The woman who checked me out (owner?) was unprofessional. My appointment time was late afternoon but I came early. She was having problems scanning my license so the time ran over, I guess it was closing time. The trailer I rented had a door that wouldn't come down and she said "I have to be somewhere in an hour, can your husband fix it?" I responded that I wouldn't be leaving with inoperable equipment. She kept trying to pull the door down but she couldn't and repeated that she had to be somewhere. I told her I heard her, but the equipment should be working properly and it wasn't my fault. She told us to go unhook and get a new trailer. Won't be doing business with them and will tell others to not as well....kelly H.
Customer did not leave a comment.William P.
Customer did not leave a comment.JASON R.
Rude tried to charge me $21.40 for drop offJames R.
Let customers know about the after hours drop off fee, taking pictures & uhaul.com/share. Don't misquote mileage after allowance. Was told it was .29/mile & it was .40/mile.Octavious B.
Customer did not leave a comment.robert S.
Customer did not leave a comment.JOHNNIE L.
Customer did not leave a comment.Jamie L.
Customer did not leave a comment.Benilisa C.
Customer did not leave a comment.JESSICA I.
Very friendly and helpful people at MattressSean E.
Customer did not leave a comment.SAMANTHA S.
Customer did not leave a comment.Rhonda I.
I dropped off the truck on Monday, June 8. It was checked in on June 10 and I received my receipt on June 11. I spoke through a darkened window to an individual I could not see.Shannon P.
Customer did not leave a comment.Linda P.
Excellent staff, helpful in every way. I will use this location for my rental needs.bruce P.
It was very simple. Drop off was so easy I almost felt uncomfortable leaving without doing more. Truck ran good, had plenty of fuel, was clean, and everything worked as it should. Very satisfiedJeremy B.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Christina D.
Customer did not leave a comment.Kimberly S.
Missing a return reservation of 8 hours and being charged for "an additional 24 hours" despite the reservation being less than 24 hours initially is disappointing. I'll be considering other options next time.Philip H.
Because it had rained, it was muddy everywhere. The key drop off box was clearly identified.Holly H.
Customer did not leave a comment.Andrea W.
Customer did not leave a comment.Timothy L.
Rear tires were somewhat worn as far as tread depthNicholas J.
Customer did not leave a comment.carolyn Y.
Customer did not leave a comment.Tysha R.
Customer did not leave a comment.Deanna B.
Customer did not leave a comment.Art N.
Customer did not leave a comment.William C.
I had a lot of problems with the truck share 24/7.Allison S.
I know you give a 9 day travel period, I was delayed 6 days because of a snowstorm,and had a6 day travel I was a few days late and cost me extra, maybe take consideration for unseen concerns but all and all haul was great thank youRobert C.
Customer did not leave a comment.Raymond S.
Over charged only had it one day and got charged for two day rentalEugene R.
Customer did not leave a comment.Dale H.
Nothing! Delightful and super organizedtom D.
I'm being charged to rent the equipment then on top of that being charged .99 cent a mile and then paying to rent the truck.That's a little steep. Then I have to make sure gas is back in truck. I'm being charged all the way around it's ridiculous to pay almost $150 to go 50 miles and back. That's not including gas I put back in it.Herman M.
Customer did not leave a comment.Topaze E.
Customer did not leave a comment.Gloria A.
All the equipment is great always enjoy my experience with U-HaulDavid B.