Customer Reviews for Mattress Outlet

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mattress Outlet

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tim P. on

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They have a huge area to park trucks, but my truck was not in front as indicated by your email to me. My truck was in the back and I had to walk through a big mud puddle to get in. I am disabled and have to use a cane to walk. I did not appreciate them parking the truck there.

Andrea B. on

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Very Friendly and made the process simple

John S. on

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Dropped off on a Tuesday morning early no one there. They recorded i dropped trailer on weds afternoon. I even called uhaul to report being dropped off.

Frank S. on

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William I. on

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Michael A. on

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donna C. on

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I returned the truck after hours so I did have any experience with the personnel or inside the office.

Lenart C. on

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William I. on

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Logan H. on

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Stafford M. on

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Very pleased with service and very friendly.

Edward J. on

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The drop off point was convenient but was part of another business (sheds) and was closed for the day (2 pm) so I did not speak to anyone. It had also been raining and I had to drive and park it in the mud getting my feet and truck wet and dirty.

Christina D. on

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Pick up location was fine. Very nice staff. Uhaul on the other hand....just save yourself the trouble of doing the pre check in online and uploading your id. It doesn't work.

Tracy D J. on

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David B. on

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Very good

william W. on

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mystery W. on

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Be open to check in equipment.

MAYRA B. on

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Angela H. on

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Brian M. on

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Charles A. on

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Kesha B. on

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Emily B. on

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Closed Saturday after 2pm, and on Monday and Tuesday. Had questions and no way to contact anyone from the rental site.

Rachel R. on

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I added almost an hour to my trip when I tried to return my UHaul truck to a location in Mt Gilead, NC only to find that that location no longer exists and then had to drive to another town (Albemarle,NC) and add more gas to the truck to return instead. After a long day of living and unloading, it was a terrible end to my day.

William V. on

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Friendly staff, easy and quick

Alisha T. on

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The first location that I had a reservation at was closed which delayed my move and the second location did include my dolly and because it was after hours I could not get one. This was a huge inconvenience. I have called customer service numerous times and they stated upper management will call me back and 3 days later and still haven’t heard from anyone.

Danine W. on

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Steve H. on

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Natarsha H. on

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William V. on

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Kelly E. on

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Rosalyn S. on

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adam H. on

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Truck has oil change lights on. The tires on this truck were worn out enough to shaky the truck around pretty much the whole time. Top dollar for mediocree equipment. Oh well it got the job done!

Mike S. on

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Being charged an extra day for going over your time by 1 hour is a bit much.

Donald L. on

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Ronald H. on

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Very pleased with absolutely no complaints!

Sheila K. on

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Nothing

JOANN L. on

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Marilee D. on

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Dropped off on Saturday at approx a little after noon. Since pick up was day before at approx. 11:15 was charged a full additional day of 20+- dollars. Think charging a full additional day for a one to 1.5 hour o verage is excessive especially when they had several same sized trailers on lot that were available and not reserved. When I asked Drop off person to prorate the full additional day was told they were not allowed to change charges as your computer system automatically set them. Your company would do right by their customers by charging at least prorated days in quarter day increments. With the sparsely located locations In this rural part of the state I had to travel almost 35 minutes to get trailer returned and I could not control traffic conditions . Please rebate me 3/4 of a days charge to show you are serious about this comments box and see about prorating returns to 1/4 or 3 hour prorated time periods in future for all your customers. Thank you

conrad C. on

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Shannon F. on

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Super awesome and friendly!!

Chad H. on

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DAVID D. on

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Returning before they're open was challenging.

michelle L. on

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Barry K. on

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betty G. on

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Thanks for all your help!!!

LONNIE S. on

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Unity P. on

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Unity P. on

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Dickie A. on

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Job well done

BRICO F. on

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Charles B. on

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William D. on

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Rodney F. on

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Kenneth B. on

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dean S. on

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Very good customer service. I was very satisfied.

gary D. on

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virginia T. on

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Excellent

CECELIA M. on

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Charged me $6 to drop off trailer. Next rental will be budget

SARAH B. on

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I wasn't able to back in the truck properly, so the employees helped me.

chirs B. on

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Our experience was extremely positive! I was in a hurry and the owners were very pleasant and accommodating. We would highly recommend to friends and family and we will be using them again whenever we have the need!! Btw, we rented a 10’ truck.

james R. on

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$100.00 Deposit was paid per company policy when paying in cash. Location refuses to refund deposit, because worker never documented it was paid. Complaint filed with uhaul and BBB of South Piedmont area.

phillip S. on

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Monty M. on

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Tim H. on

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Cody S. on

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Nothing! Experience was fast, simple and pleasant! Thank you very much!

Bill L. on

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Pulled this from north Carolina to Pennsylvania and the brakes on the trailer were horrible

Kenneth B. on

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Location didn't open until 10:00 am. Truck was dropped off at 9:30am. Contract and truck keys left in outside drop box. Very convenient.

Eric T. on

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Steven C. on

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derrol D. on

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Get vehicles that are easier on gas! The truck we had was terrible on gas!!!

Jerrod H. on

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SONIA C. on

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Carol M. on

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ANITA R. on

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Teresa H. on

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Diane M. on

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Kim L. on

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jason B. on

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I am very pleased with the U-Haul service at this location. They are very fast at getting you what you need and they are even helpful when it comes to hooking it up during pickup hours. I recommend this location to anyone and will always use them for future hauling. Thanks!!!

sharon K. on

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johnny L. on

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Melody and her husband have gone above and beyond to help my family and I!!! Their customer service is out of this world! After be treated like dirt by the other local U-Haul location I was going to go with Penske or another company but melody and her husband gave us the red carpet treatment and made our move ten times easier!!! This location is a major asset to the U-Haul company and should be rewarded for the way they do business!!!!

BRIAN M. on

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Johnny G. on

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Dan F. on

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edward H. on

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Glenn B. on

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art W. on

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Nothing. Was a great experience all the way around.

donald B. on

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jamie B. on

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Michael C. on

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susan D. on

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Shanequa C. on

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larry H. on

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Super friendly and the equipment was clean but it was parked in a big muddy field and the other location said we couldn't have a dirty inside, but how are we supposed to avoid that when the truck was parked in a muddy field to begin with? Maybe not a logical place to park if we are responsible for not getting the floor boards dirty.

Scott B. on

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James M. on

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Elizabeth M. on

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Boyd F. on

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Very helpful -

James W. on

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Donna P. on

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Karen C. on

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Nice people. Easy to deal with. Good equipment.