I was charged for 262 miles, when I drove 104. I was charged and when requested proof none was provided. Extremely upset to say the very least! I will advise any and everyone I know not to deal with this drop off location because they are frauds! WILL TELL ANYONE NOT TO RENT FROM THIS LOCATION BECAUSE I WAS SCREWED OUT OF OVER $100 SO THEY COULD POCKET MONEY WITH NO PROOF! EXTREMELY PISSED OFF! NEVER EVER AGAIN!Jenna C.
Moving Truck Rental in Albemarle, NC at Mattress Outlet
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Albemarle, NC 28001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Good experience. Easy to drop off. Friendly staff.JON C.
Nothing you can do but internet is bad in the area so I couldn't complete check-in. It was frustrating so maybe a sign on the key box that you are aware of the issue and what to do : )KIMBERLY G.
I had difficulties with the after hours drop off due to the program wanted to confirm my location was at the U-haul lot, but I couldn't figure out how to change my phone settings to allow this. We had to come back the next morning to drop off the key.ROBERT T.
Everything went smooth, as easy as could be. The lady was really nice, and professional.GREGORY D.
U-haul did not inform me that my pick up location was changed. They had multiple ways to contact me and did not. I had to drive 2 hours out of my way (1 hour in the opposite direction of my location) to pick up. I spoke with two different U-haul reps and no one would compensate me for my inconvenience. 3rd time this has happened. Next time I will use another company.CRAIG C.
Open earlier.TORRIE B.
This location provided the things needed for a easy pickup.Untavion W.
For some odd reason I was unable to get my Android phone to work (via the U-Haul app) while trying to check-out my truck one Early morning. Other than that, I just awaited the staff to show up @the office @9am and everything else was Excellent and went smoothly!!BURTON D.
The truck had been smoked in and something spilled all over the console. It was not cleaned at all, floors were a mess. With it being in that shape, I know that there was no "covid" cleaning put in place. That can be a problem for some customers.Shelley K.
Goodl locationJEFFREY M.
Only complaint was my pickup was changed at 8:30 the night before pickup to an unmanned location I had to borrow a smart phone very annoying but worked out in the endCharles T.
Easy pickup with smart phoneCharles T.
Truck was dirty with mud on the tiresROBERT A.
Online turn in never sent me a confirmation that they received information for two days. Would be nice if the website would say it is checked in and if there is a problem that we will contact you. I checked in and it said place contract in box. Nothing after that.Martin C.
Percy Johnson was a life saver. The Albemarle location the lady was gone for vacation and the place was closed on the schedule pick up date. Percy drove from Charlotte and was waiting for us so we could get our rental. He was excellent helping us, great personality and sp professional. When we found out our house closing was moved an additional day out which was suppose to be our return date, we immediately contacted Percy and he handled extending our rental one more day. We could not have made all of our moving without Percy's help. We are so grateful and you have a very caring employee whom represents UHaul to the fullest. He deserves a raise because he goes beyond his duties to help people with their rental needs.JOSEPH E.
Had a lot of trouble with the app/ web page during pick up. Customer Service rep Tristen did an excellent job assisting us. She helped us through multiple issues, exhibited tremendous patience. I manage a company and would would love to have associates like Tristen on my team. Uhaul is very lucky to have her supporting Uhaul's customers!John D.
Everything was fine.Rick L.
My reservation was confirmed several times yet the morning of, we arrive to find out they promised the truck to the previous user longer, leaving us to scramble and panic to move by the end of day. We drove over three hours getting a truck and getting home to pack it and leave. This business is extremely unprofessional and unorganized. Thankfully the woman we picked up the truck from was very patient and kind while we dealt with your awful service.noah C.
The ramp was broken and unusable due to the fact it could not be stored after being extended. This was discovered after the truck was full. It required crawling under the truck for an extended time to get it re-stowed. Then then prevented the use of the ramp for unloading g and two more loads. The e-check in and return is cumbersome. This shifts the work to the consumer but not the associated savings.Gregory N.
Why do you give the option to get your deposit back by cash and then mail it anyway? That was not the contract i signed and will probably never use uhaul again after this. Communication is the key. I spoke with someone and uhaul still sent the check out to an address i dont even live at. Made my moving experience twice as bad.Ashley M.
Quick and easy!! Great set up and centrally locates.Sunghui L.
Honestly everything went as well as you could expectDonnie M.
Did not feel safe parking my vehicle there. Was told there were cadillidic converter thefts overnight.Rick S.
Treat coustomers the way they want to be treatedJOHNNY L.