I've rented twice from this location. They have very limited store hours and one person to handle the customers. I came in the day before my rental to make sure they didn't need anything. There was no one there and we could have completed everything for the following morning. Instead, I was sent away and the following morning the woman handling the rentals asked me who i was and if I had a reservation. I was just there the previous afternoon. Additionally, I've checked in on the app but they still require seeing and photographing my license (even though it's uploaded) and emergency contact information (again, uploaded in the app). I would prefer an experience similar to when I rent a car where I've pre-checked in on their app, where my key is ready and I can get on the road immediately. One last thing... the windshield was filthy with smashed bugs and I had to stop and clean it at a gas station before getting on the road. I've rented from UHaul many times over the years and in different locations. This is by far the least customer friendly.
EDWARD R
Mattress Outlet
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Albemarle, NC 28001
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Initial billing reflected a ~$240.00 overcharge. This was corrected and credit was issued in timely manner but the shock of incorrect billing leaves a bad taste in my mouth over the whole deal. All apologies over this overt mistake were issued and sincere but the shock wore me out.
Kenneth BKeep it up 👍👌
Brad FContinue with good service and great rates.
John ENo problems with after hours drop off. The place was easy to access with visible signs of where things go, and if they are open or closed on the inside to assist you.
Amber H