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TOMMY M
Customer Reviews for Mattress Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
For some reason I was charged for 4 gallons of gas when I returned the truck. I only drove the truck a total of 6 miles, so that would mean it was only getting 1.5mpg. That is completely inaccurate and the fuel level was not recorded properly on return. In the past I have always had really good experiences with UHaul, but this time will definitely make me question who I rent from in the future.
GREGG DPick up process was smooth truck was clean
CHARLES TWe had a very difficult on line check in took over an hour was very upset thought it would be short and I was very late for my pick up I still am angry about this not a happy girl. But the online person was very patient and very helpful
DEBRA LThe online experience wasn't easy. We will use in person transaction from now on.
JOHNNIE LEverybody can't use technology. Overall it's beneficial at times needed
Regina LEasy from start to finish
JOSEPH HWhy was my card charged so many times?
DOROTHEA PAs well as pick up staff was friendly and helpful
Eric TI really like the new automatic coupler and emergency brake cable rather than chain.
ANDREW WNothing to recommend for improvement.
KIMBERLY GWe had only driven the truck about 5 - 10 minutes when the check engine light came on. We went back to the pickup location and they quickly got us a replacement truck.
BURTON DThe drop off location was saturated with rain water and it was very muddy. I needed a pair of boots. The staff arrived as I was leaving. So, I had very little interaction with them. They did tell me they would check the equipment in for me which was a big help.
EVERETTE CVary friendly and respectful definitely will use them again
HOWARD RGreat service!
RHONDA LMy hand truck and blankets were not in the truck. This was very disappointing and I will not use Uhal again because of it.
Mark BThere was no one working on Friday at this site. I have to check out the truck through a "very frustrated" Uhaul App. I am an 30 years IT professional and it was so frustrated to use the App. I finally used Google to access to the Uhaul.com/share site to finally check-out the truck. I definitely recommend using this App for a non-IT professional.
TENG VI've rented twice from this location. They have very limited store hours and one person to handle the customers. I came in the day before my rental to make sure they didn't need anything. There was no one there and we could have completed everything for the following morning. Instead, I was sent away and the following morning the woman handling the rentals asked me who i was and if I had a reservation. I was just there the previous afternoon. Additionally, I've checked in on the app but they still require seeing and photographing my license (even though it's uploaded) and emergency contact information (again, uploaded in the app). I would prefer an experience similar to when I rent a car where I've pre-checked in on their app, where my key is ready and I can get on the road immediately. One last thing... the windshield was filthy with smashed bugs and I had to stop and clean it at a gas station before getting on the road. I've rented from UHaul many times over the years and in different locations. This is by far the least customer friendly.
EDWARD RInitial billing reflected a ~$240.00 overcharge. This was corrected and credit was issued in timely manner but the shock of incorrect billing leaves a bad taste in my mouth over the whole deal. All apologies over this overt mistake were issued and sincere but the shock wore me out.
Kenneth BKeep it up 👍👌
Brad FContinue with good service and great rates.
John ENo problems with after hours drop off. The place was easy to access with visible signs of where things go, and if they are open or closed on the inside to assist you.
Amber HAppliance dolly was not there when I checked in. Had to contact another location to get one. Once walked into truck 2 of my family members immediately fell because the truck floor was covered in grease that u could not see. Very poor rental from this location and I use U-Haul Regulary.
Ashley LDropped off after hours. Very well marked and clean.
Bob SFriendly but did not offer to help me unhitch trailer. I’m 5’2” and 66 years old. First time towing a trailer & never had unhitched one before. Able to manage but was a bit surprised & disappointed. ESP after driving 4 hrs.
Gerald HDropped off several rentals to this location, always a great experience.
Rodney MI have always had good service at this location.
Tom NPerfect as is
MARVIN MI got email confirmation and spoke to someone on the phone earlier in the week to confirm. When I showed up the truck I was supposed to get was broken down and they only had smaller trucks available. Ended up paying double what I expected because I had to make double the trips and it took twice the amount of time causing us to delay our moving. I understand unexpected things happen but a phone call when the truck broke down would have allowed us to arrange going to bother location for a bigger truck. I called multiple times and there was never an offer to discount some of the mileage or the second day that was only necessary due to the truck we reserved not being available and at that point having no other option than to pick up a smaller truck. Will not use again and will caution others to not use either.
corey HUpon calling I was given one quote then when I arrived I was given a totally different quote. After returning the truck not only on time but even earlier than what I told them, they over charged me from the beginning quote. Not to mention the ovation was dirty and staff were not friendly, I was just a dollar sign to them.
larisa tCustomer service polite and professional.
Leroy TFriendly office manager … instructions were clear and everything was easy and efficient
Scott BEveryone was polite & professional!!
David HAlways professional and helpful.
Tom NAs a customer I will say everything was quick simple fast and simple made moving so much easier!! Truck was clean an I could’ve been more happy as a customer.
Thomas VPick up and drop off was quick and easy. Staff was very polite and friendly, and all aspects were quick and easy!
Toby Kreal easy pickup and return
James GI truly appreciate the assistance and excellent customer service.
Stephanie ORented from them several times
Greg MWhen picking up truck the amount of mileage allowed did not bring us near to our destination. Call to customer service, as pick up site was not able to change, and regional center was of no help!
daniel GNot very friendly and the mood seen so down not a happy place I used different locations and it was very nice greeted with a smile.
donald dVery professional. Good equipment
WAYNE WThe chicken service doesn’t work very well and then there was cockroaches in the back of the U-Haul
Linda F