Customer Reviews for Matts Automotive Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Matts Automotive Center

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

james P. on

Rating:

Not a good place for after hours return very dark Is not look like a safe area I suggest you haul does a site Evaluation for their customers

SYLVIA S. on

Rating:

Customer did not leave a comment.

IRAIDA D. on

Rating:

Nothing i was planning to tell you to trade my mini van for your truck.wow it was very reliable.I'll be using your services in the future and thank you very much.

Jose R. on

Rating:

Customer did not leave a comment.

GERICA D. on

Rating:

Would neverrrr recommend this guy to no one in the world. When I got my uhual the lady said that the reason it was left under E for gas is because it had been sitting for a while while police finished investigating it because someone had tried to steal it. She then told me it was the only 10 ft she had so she took a discount off of $28 and told me because i picked it up on E u return it the same way to my one way drop off. I put the entire $28 in the tank and drove 44 miles to to drop off location and the guy was super rude and would not accept the truck because it was only on a quarter tank so I called the lady and she explained to him that the gas is above the way I got the truck. He got off the phone and still tried to charge me $35 even though she had just explained it to him and wouldn't accept the uhual. He was very mean and yelling at me and told me to just leave the truck without even finishing all the paper work and every thing . He just wanted me to leave because I continued to explain that they cannot change rules or payment amounts after I've been told one thing.

yahana H. on

Rating:

Great customer service!! ..truly, the best uhaul experience Ive been through (and I'm a veteran, so I've moved alot).. I will definitely recommend

Willette S. on

Rating:

The cab was full of ants after arriving at my destination. They came out of nowhere all over me and daughter. It was Horrible!

ALBERTA R. on

Rating:

Customer did not leave a comment.

Jeremiah C. on

Rating:

Great person Matt

Rachel L. on

Rating:

Dude was really friendly!

Joshua H. on

Rating:

Customer did not leave a comment.

GLORIA BALLARD M. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

I returned the rental days early and in a cleaner condition then when I got it. I was not upset that the truck was a little dirty when I received it. The issue I have is when I contacted the drop off site the person, man I spoke with was immediately defensive when I asked what the additional $27 + charge was on the return. He stated that the truck was dirty and that he had to sweep it. I told him that I cleaned the truck and even took out trash that was in there when I got it. He staid “ do want you want call Uhaul I don't care!” I said thank you and I will. I would Have preferred him to just explain the charge however he chose to be rude and dismissive. This is not what I expect from a global brand. Customer service is essentially the only differential when selecting a service. The Jupiter location was wonderful, accommodating and willing to explain and go the extra mile. Tampa location was an experience that I would prevent me from renting again Thank you John Martin

dean P. on

Rating:

Customer did not leave a comment.

Simonisa S. on

Rating:

Despite your mobile app's purpose being convenience. It took an hour after my reservation time for my to gain access my truck. In addition, your mobile application lags tremendously. Pictures do not upload in a timely manner. I have resorted to use another moving service in the future.

Eric C. on

Rating:

First, we were told to go to a location that was very difficult to find and when we finally did, he sent us to Matt's. My husband mentioned to the man there that we never received the furniture pads we paid for and that Wendall authorized 50 extra miles. My husband also followed the instructions for refilling the gas to the proper mark. After dropping off the truck and receiving the bill via email, we were charged for the extra miles and 2 gallons of gas as well as weren't credited for the missing furniture pads. My husband called Wendall who called Matt's and said a full refund of the charge would be issued. Instead, we were credited only 1/2 of the charge that shouldn't have happened in the first place.

Karial L. on

Rating:

Customer did not leave a comment.

Karial L. on

Rating:

Great service and rental experience.

Guarionex M. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Mr.Matt was very nice and friendly. The u-haul main base took a long while for him to get in touch by phone in trying to figure out my billing and he was not able to insert all info. of mine,so he had to call you guys. again.He was not at fault. Thank You

Bryan C. on

Rating:

Customer did not leave a comment.

Lewis B. on

Rating:

notify customer of a change before they drive to location and cannot use 24 7 pickup bc truck dropped off late

Valerie S. on

Rating:

It rained during part of my drive and the truck leaked water all over my things. When I got to the storage facility they wouldn’t let me store anything because it was wet and would cause mold. I had to go buy towels and come back and dry everything off. It was very inconvenient but thank goodness my stuff wasn’t ruined. Uhauls should not leak. I told the store owner when I returned and he said “I’ll have it repaired.”

Janeth P. on

Rating:

I was very disappointed in my first truck share mobile check in for the scheduled U-Haul. There was a glitch in the system during the live verification process. All throughout the first 40 minutes of my 4 hour scheduled allowed time with the U-Haul rental, I was put on hold & transferred two times with customer service and was not helped by the agent that ended up speaking with me to correct the issue. Also, I was attempting to contact a live agent through the online system but, there was no response. Until I finally uploaded the incorrect information is when the live agent responded that additional information was needed to verify identity. So, the live agent was misinterpreting the second contact information that I was providing as the same person as my additional driver because the agent did not pay attention to the two names and mistakenly assumed it was the same person when it was two different people. All in all, from the glitch in the live verification system to customer service not being able to help to the live agent not responding then misinterpreting the given information (I have screenshots were the agent admits the issue and apologizes), I was not pleased. It took almost an hour of my scheduled time rented with the U-Haul to be able to check in to retrieve the U-Haul keys to start my moving process. I would not recommend to someone using this mobile check in feature because the live agents are not available to help & customer service was not trained on how the mobile check in works. I also replied through email my concerns after receiving a check out email asking for my experience.

Berner V. on

Rating:

Customer did not leave a comment.

Karial L. on

Rating:

Great service and a great experience!!

william M. on

Rating:

Customer did not leave a comment.

Marissa P. on

Rating:

I was charged twice once for 91.13 which was on my receipt and again for 73.30. I need this second charge to be cancelled.

Brian F. on

Rating:

Customer did not leave a comment.

Karial L. on

Rating:

great experience

Karial L. on

Rating:

Great experience

Karial L. on

Rating:

Customer did not leave a comment.