Customer Reviews for Maxatawny Automotive Center Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

The owners of this location were very accommodating and helpful. They helped to make my U-Haul experience a good one.

Rating:

4.0

I had scheduled to pick up the truck at East Penn storage at10 am,received a call 1 hour before and was told the truck was not available till 1pm.Uhaul directed me to a different location for the rental. Everything went ok, need to reschedule my moving plans.

Rating:

4.0

The inside of the trailer was covered with dust and dried dirt which I had to clean before using

Rating:

5.0

Drop off could not have been easier!!!! Thanks.

Rating:

2.0

They didn’t have the furniture pads I requested in the truck. I realize this location doesn’t have packing items available but I didn’t select it as my pickup location initially I picked the one in macungie but when I went to the reservation it was this location. It made a longer driver to get the equipment and a stop at a second U-Haul location to get my full order

Rating:

3.0

Well no one was there I was pissex when I book a uhaul at another place when I got there the van wasn't there as it said it would thst messed up my whole day and I should get thst 50.00 in your add because I book it atc10 am and it saud it would be therd at 130 well it wasn't sat there the guy didn't know what ro do I think that bullshit it said if the truck isn't there when book u will get 50.oo for the truck if not there when I got there I like that money as of promised on your website then someone got me another one I had no car and it was convenice location that I could walk then I had to get ludt more money out my pocket to get ride to the uhaul place no one was their to get I was stuck there for like hr with the key lock code I had to call someone for thst it got me behind schedule that day to get everything done I needed to and couldn't because it got to dark ,plus I'm on disability and and this was pain ass process I what I had to go through then I had to get another luft to fet home I don't get much on disability the whole day got screwed because of the time and the vehicle wasn't there as promised, the truck would be that day made me a very angry person because everything did not go the way it was supposed I ain't happy about thst and messed up my whole day to get what I needed to do before darl I didn't get everything done as planed my health issues and the vehicle wasn't there at the location I put a hold on the truck and I didn't get the 50.00 that was supposed to give me that it said guaranteed 50 if u put a hold on the truck and it wasn't at the location u would get the 50.00 well the ordeal and because the truck wasn't there I should get that 50 ,because my whole day was ruined because I needed the truck in the morning I didn't leave until after 3pm so it Gets dark I could only go to one unit and the other I couldn't so that made me a miserable person all day because I rented a truck and wasn't there and the bullshit I went through to get another one ,was a pain in the ass so no I'm not happy person

Rating:

2.0

There were 5 Uhaul combo lock boxes. I did not have a combo. I called help line. Walked around place and finally found a door with an envelope drop slot. Not customer friendly.

Rating:

5.0

Workers were very nice everything went smooth no issues

Rating:

5.0

The cargo van was perfect for our journey. It was low mileage and ran like a top. Gas mileage was 22.5mpg and I would rent again from U-Haul. Only thing I would add to make our experience better would be that a small instruction booklet or card with instructions on how to operate some of the vehicles features would be handy. The beginning of our trip was frustrating because we were on the highway and I could not figure out how to engage the cruise control or how to operate the intermittent wipers. Once I figured how to engage those 2 features the trip was much better.

Rating:

4.0

Old unit. Loud and check engine light came on. Eat up gas quickly.

Rating:

5.0

Very professional, great experience.

Rating:

5.0

Excellent, efficient, knowledgeable and very friendly!

Rating:

1.0

No one was manning this location. Had to speak with a representative in Allentown to get keys. I did all of this in the rain, as the combination boxes are out in the wide open. I had ordered 36 blankets, and a furniture dolly; had to drive to the main depot in Reading to take care of this. In all this took me almost 3 hours, when it should have taken me 30 minutes or less! To say that I was inconvenienced would be an understatement. The cab of the truck smelled like a French whorehouse, with a touch of Ganga. The windshield was disgustingly dirty on the inside. The driver's side door would not shut tightly, so I had a serious air whistle to tend with for almost 1200 miles. This is certainly NOT the way to do business, or to keep customers!

Rating:

1.0

I turned my rental at 1:40AM 12/23/2023, I was logged in as dropping it off at 1:40PM the following day when the it was supposed to be returned by 9AM. Causing an extra days rental charge to be applied to my credit card! SMH 🤦‍♂️

Rating:

3.0

To be honest, while the person who I dealt with was very very helpful and nice, the location was very rundown looking.

Rating:

5.0

Because of my obvious, advanced age, the service representative offered to, and handled a heavy, hand truck for me. I appreciated this extension of service to me, the customer, and because of this, I will return to this location for all my future rental needs.

Rating:

3.0

Make sure the available Uhaul sizes are listed before approving a booking. Not having the Uhaul size I needed and not telling me until the day before my move was incredibly inconvenient.

Rating:

2.0

Got held up for 3 hours cause the truck wouldn’t go into gear then had to wait an hour and a half till the service people showed up and fixed it in 2 minutes,next time rent from an actual uhaul place

Rating:

4.0

I dropped the truck off after hours, so didn't engage with personnel.

Rating:

5.0

He was very helpful with all my needs and managed my need to make last minute changes to a larger truck making sure I was completely satisfied. I would highly recommend his place of business as a helpful, personable, professional, he is a stellar example of customer service The return was completely flawless in and out in less than ten minutes. I would highly recommend Uhaul to anyone. Thanks

Rating:

2.0

The location and personnel were both fine. I appreciate the manager coming in on Saturday morning so I could check out my equipment. However, one of the tire straps on the tow dolly was damaged, and one of the security chains had been installed in a manner that it was wrapped so tightly that it could not be used.

Rating:

1.0

Worst experience of my life!!! Truck got a dead battery 6 times during a huge move an hour away. I will NEVER EVER RENT FROM UHAUL AGAIN!! I WANT MY $260 BACK!!

Rating:

3.0

There is no one there on Saturday so I was forced to use your app. Problem was your app more than location. Even though we tried initiating from beside the lockbox and the truck the app would not acknowledge we were close enough. Called your support and they wasted our time. We kept driving around until we were right on the address point in google maps and that let me in. Your app is slow, cumbersome, badly designed.

Rating:

5.0

Honestly, not a thing. The staff was fantastic and helpful. I only have great things to say about them. Maxatawny Auto Center is an outstanding location.

Rating:

5.0

The guy here was super nice! Got me out the office way faster than the uhaul on rt.100 in macungie!! He was even really good with dealing with my 3 year old son. Definitely the only uhaul location I’ll be using if possible.

Rating:

2.0

Make sure that everything is set up to go. It took me about an hour to pick up my moving truck due to my reservation was not set up with my account and I had to call two different customers service numbers to get it. It was a cold day standing outside trying to figure it out. And it delayed our moving by 2 hours until we got it all taken care of. Not happy

Rating:

5.0

The staff was very friendly and helpful. I would definitely recommend this location to others.

Rating:

5.0

We wanted to pick up the truck at a location closer to our home, but this was the only place where it was available.

Rating:

5.0

Personable salesperson and proper, well-maintained equipment ready to go!

Rating:

2.0

Provide the code as well as ask for the requirements ahead of time.

Rating:

4.0

Friendly staff. Got in and out very quickly. Not the nearest U-Haul location to me, but the nearest that had what I wanted.

Rating:

2.0

The truck had a loud whistle noise when the wind it the window just right, at a point I had to listen to it for one hour straight . Odd smell in cab. Floor mats buckled and not clean. The ordered blankets and dolly weren’t in the truck (place was closed).

Rating:

4.0

All was fine except trying to use the online return system. I checked my phone 3 times and tried 3 times to connect and your system would not connect even though my location services were on. I was able to call your customer service and although I opted for a call back, Danenon called me in 15 minutes and eventually he was able to close my return. You just need to come up with a better way for the online return system to work, I don't like wasting 45 minutes of my time on your stupid system. Thanks

Rating:

5.0

Great guys

Rating:

5.0

Everything was great as far as picking up the car trailer and also the trailer itself was in good condition however I did not realize my car was too low to use with the trailer so it didn't work out really too well but that was certainly not your company's fault. But the trailer works great for my other vehicles so I am sure I will be using your service again. Thank you

Rating:

3.0

The drop off location never checked in the trailer after I dropped it off.

Rating:

5.0

Had no problems renting this truck. Very nice and convenient. Easy drop off too.

Rating:

5.0

Staff was very friendly and professional.

Rating:

2.0

It took me 45 minutes to pick up my uhaul due to no available uhaul representative, & the employee at the location was unfamiliar w how UHaul share program! However, the issue was finally resolved once a regional mgr was contacted! I completed all information prior to pick up except a pix of my license-which I want verification was deleted from your database-ASAP because it leaves patrons susceptible to hackers accessing your system & identity fraud issues! And I was erroneously charged $10 for gas after I dropped off the truck with more gas then when I picked it up! Following a long wait on hold-47 minutes specifically, I still was unable to reach a representative to resolve the issue & be credited my card the $10 overcharge! And I have gas receipts & a witness whom can attest to the gas gauge & mileage upon pick up & drop off-that the gas gauge was only almost 3/4 of a tank & I returned it almost full! As a matter of fact, I put too much gas!! And I left my one shoe in the truck & again there was no one at the location to speak to to obtain the shoe nor again, could I actually speak w a representative via the national UHaul number!!!

Rating:

4.0

Easy to drop off, no problems.

Rating:

3.0

I will never rent from uhaul again if I had the choice. From start to finish, nothing went smoothly or correctly. To begin with, i was never made aware that if I requested a change in truck size, my orginal reservation would be canceled and that Uhaul would reach out to me in order to rebook. After waiting for a full day, Uhaul did not contact me, so I reached out to scheduling myself. It was then that I learned that, not only was my orginal order canceled, but that Uhaul would not work on my new reservation for another 24 hours. I would then be making a reservation the day before I move and a truck may or may not be 50 miles away. And if nothing was found in that radius, they would expand the search. The rep was rude when I expressed my frustration with the lack of information from Uhaul. The day before my move, I still did not receive communications from Uhaul and I set up a call back from the customer service. I had to do so three times before I receive the text confirmation. When I received the call back, the rep seemed to not know how to book a truck. She would do a search, find the truck, and then not book it because the location was "closed" even though it was part of the 24 hour program. I ended up booking the reservation myself. My booking showed that I have both a hand truck and a furniture dolly. The next morning, we picked up the truck with a crack in the windshield, no equipment, and no one answering the 24 hour customer service phone number when I wanted to report the crack. There is no section on the online booking website to report any issues with the truck. Just the option of "accept" and "reject." Of course we will accept the truck, regardless of the damage and lack of equipment because we needed to move that day. I later called customer service to have the equipment and make note of the windshield. I was placed on hold twice and was told that I had to make the dispute after I returned the truck. This was after I already spent a considerable amount of time on the phone the day of my move. The manager got involved and placed the dispute in for me. If the cost for the equipment is not removed, I will have to go through all this again. I will never recommend uhaul.

Rating:

1.0

Have better internet coverage.

Rating:

4.0

wish my pick up went as smoothed as my return! gentleman at return site was friendly & courteous!

Rating:

3.0

More obvious area to drop off truck.

Rating:

4.0

Not sure on the exact mileage, but I believe I only drove the truck 20 miles. Per policy I filled the tank which took a little over 7 gallons costing me an additional $31. Even though the gas indicator showed full I don’t believe that to be the case unless the truck was only getting less than 3 mpg.

Rating:

5.0

Maxatawny Auto did a great job helping us and everything went great, Thanks Tom