Customer Reviews for Maximum Mini Storage Pat Booker LLC
(U-Haul Neighborhood Dealer)

81 reviews

115 Villa Dr   Universal City, TX 78148

(210) 460-6262

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(210) 460-6262

115 Villa Dr
Universal City, TX 78148

Services at this Location:

Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jessica was super helpful! We need more Jessica's in this world.

JALIRE R. 
Rating:
2.0

It took 2 hours after several call and live chats to get my 2 hour rental that had me scheduled to turn my rental in after an hour and a half.

Davette D. 
Rating:
5.0

Customer did not leave a comment.

Deborah A. 
Rating:
4.0

We wanted to rent a truck but it looked beat up on the outside. The van we ended up renting was dirty in the cargo area. It also had dents on it. The website was not updated with the most recent pictures. The lady was friendly and took care of final check in efficiently. The overall location was decent and very secure.

Cindy T. 
Rating:
5.0

Customer did not leave a comment.

THERESA S. 
Rating:
5.0

The location and customer service were great . They bailed me out of self service not working. Your app is terrible and your phone number wouldn't work. I'll never do that again if I use Uhaul

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

BRODERICK JEROME M. 
Rating:
5.0

Very friendly. Explains everything in good understanding. Would recommend you to all my family and friends. Thanks

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
4.0

Customer did not leave a comment.

Latanya A. 
Rating:
5.0

Customer did not leave a comment.

Jennie H. 
Rating:
3.0

I was double charged I am not happy yet please advise my next steps thanks

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Joann C. 
Rating:
1.0

Uh try looking in the truck before renting it out. I am pissed. It was filled with cigarette ash, tabacco, and smelled of stale smoke (have pics). I told the lady on the phone while picking up and all she said was "oh I'll make a note here" Seriously? I have asthma and it was HORRIBLE. All y'all care about is the money. Not the customer.

Summer S. 
Rating:
1.0

Whoever checked in the truck lied about the fuel level and then charged my credit card $80. I will be reporting them to the better business bureau.

Ralph L. 
Rating:
5.0

Customer did not leave a comment.

Lashondra G. 
Rating:
3.0

Customer did not leave a comment.

Melanie M. 
Rating:
4.0

I had mechanical problems with the truck But they responded rapidly and responsible.

Herbert C. 
Rating:
5.0

Customer did not leave a comment.

Benjamin M. 
Rating:
4.0

Provide a default code for entry and exiting the premises when returning equipment.

Lashondra G. 
Rating:
5.0

Customer did not leave a comment.

Rachel L. 
Rating:
4.0

Customer did not leave a comment.

Tina F. 
Rating:
3.0

Customer did not leave a comment.

Carlos G. 
Rating:
4.0

It was a 24 hr site and the trailer was dropped off around 11 PM. At that time it was easy to get to and drop off the trailer.

Marrianne H. 
Rating:
5.0

Place a notification on the on line express site that this information does not help if you have to self checkout your vehicle.

Ruben S. 
Rating:
3.0

Location was closed I returned online

Terry H. 
Rating:
5.0

Truck in side cab was dirty grass dirt and cigarette ashes. Box of truck was not swept out but made sure was done when dropped off for next person overall very satisfied and will use again soon

Roland K. 
Rating:
5.0

Maybe wash vehicle

Kirk C. 
Rating:
5.0

Customer did not leave a comment.

Felicia G. 
Rating:
5.0

The rental agent was very nice, thank you.

Brandon Z. 
Rating:
1.0

Took an hour to get my truck, forgot my dolly and the back was dirty

nickolous G. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
Rating:
5.0

Sure would love cruise control on the trucks.

Ian B. 
Rating:
5.0

U haul (Corp) app, contract and billing had massive problems allowing for agreed rates and terms. Amanda, the employee working with me is an absolutely a gem of customer service rep. She took time to make everything the best.

THEODORE B. 
Rating:
2.0

Given wrong information about dropping off the vehicle. Was told I would be able to drop off truck closer to new residence. After several attempts of trying to reach the drop off location with no answer (410 and Vance Jackson) I was told there would be over $200 fee. Had to go all the way back to Villa location and put even more miles and pay more than I was supposed to. Will not be using u-haul again.

Ashlin S. 
Rating:
5.0

The van I rented was the perfect solution to my moving need.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

You need to improve the selection of equipment at this location.

Michael S. 
Rating:
5.0

Keeping a little more inventory onsite.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

Customer did not leave a comment.

Trina W. 
Rating:
5.0

Very friendly staff. Very quick and professional. I highly recommend this location

patrick R. 
Rating:
5.0

Customer did not leave a comment.

Carlos Paulino G. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Took too long to complete the paperwork since I had completed everything online. The person changed my drop off location stating that the one I selected online didn't come through and I had to select a new location.

LARRY B. 
Rating:
5.0

I don't see any improvement needs, very outstanding service,They let you turn in truck outside of business hours for your convenience and were very thoughtful throughout the process

Steven C. 
Rating:
5.0

Excellent customer service. Very helpful and accommodating.

Darrel Q. 
Rating:
5.0

Hello, I'm an active duty military member and am moving on orders from Texas to Washington. Unfortunately, after a day and a half of driving my wife suffered a medical emergency and we had to cut our trip short and won't be able to compete our move for a couple of months. If possible, I'd like to request the ability to complete this move under the original reservation at a later date. I appreciate your greatest consideration. Thank you and have a great day. P.s the rep at the pick up location was both professional and courteous

Garrett H. 
Rating:
5.0

Customer did not leave a comment.

STACY W. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Customer did not leave a comment.

KEN B. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Everything went as planned and the price I paid really helped out tremendously. Thank you. I have already referred several friends that I know will be moving soon.

George W. 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

Customer did not leave a comment.

greg B. 
Rating:
5.0

Great service! Thank you!

Deena M. 
Rating:
5.0

Customer did not leave a comment.

Jose Angel M. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

The Lady at pickup was very helpful and professional., and also let me chose a newer trailer ! Had no problems at all. Very happy with pickup and drop off , my reservations and follow up. Thanks to all.

wayne A. 
Rating:
3.0

They made us drive to three different locations to drop off the truck. It was a total nightmare! I will not rent from uhaul again.

thomas M. 
Rating:
3.0

We went to three different locations and they were all full. We were driving a 26 ft. truck with a car hauler. It was very difficult and stressful for me to get in and out of these parking lots and for that reason I will never rent from uhaul again. Very disappointed!

thomas M. 
Rating:
5.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

EDDY S. 
Rating:
5.0

Again, friendly and helpful staff. Will definitely use them again.

Terry W. 
Rating:
4.0

Equipment was no clean, and the gas gauge was lower than what we were told.

MELANIE S. 
Rating:
5.0

I really don't know how my Uhaul experience could get better than excellent, except at a lower cost. The cost was excellent too. Thank you, I recommend uhaul to everyone.

Katherine Q. 
Rating:
4.0

No complaints about this location

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Reinaldo M. 
Rating:
5.0

Customer did not leave a comment.

Derek H. 
Rating:
5.0

I would recommend using maximum mini storage to everyone. They make renting a uhaul so easy, and the lady who helped me get on the road was so nice and helpful.

David D. 
Rating:
5.0

Nothing did a great job very friendly and helpful. Will definitely use again!

Jon G. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

The customer service was exceptional. Smooth, easy and quick transaction. Thank you.

Reinaldo M. 
Rating:
4.0

Customer did not leave a comment.

GARRETT M. 
Rating:
5.0

Customer did not leave a comment.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

Johnie R. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Of course uhaul tricked me again with the check in early bs. Staff checked me in quickly then hooked up trailer. Only minus was trailer was in grassy area and had a lot of rain.

James W. 
No reviews have been submitted for this location.

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