Customer Reviews for Max's Towing & Storage
(U-Haul Neighborhood Dealer)

181 reviews

1489 Hwy 121 S   Murray, KY 42071

(270) 767-6681

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 767-6681

1489 Hwy 121 S
Murray, KY 42071

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The final delivery from Murray to Paducah took some time coordinating the actual move but the customer service was very good

Yvonne E. 
Rating:
5.0

The only thing I saw was on the key drop box. The key fob was a tight fit maybe you can widen it just a bit

ROCKY W. 
Rating:
5.0

Customer did not leave a comment.

Wade B. 
Rating:
1.0

Wanted to drop off at premier storage was told to take To this location. Men there are rude not at all friendly

tina S. 
Rating:
5.0

Excellent service - Best Overall Service I have had in years with any company in the people service business.

DAVID W. 
Rating:
4.0

Be helpful when unhooking a trailer and hand parts to the clients. We don't want to get in the way. Also try to be about solutions not problems. It's great trying to look up future reservations but if you provide wrong information it doesn't help.

Carol T. 
Rating:
4.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

JEREMY P. 
Rating:
5.0

Customer did not leave a comment.

KELYN B. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Nothing extra needed! Friendly, professional and easy to work with! The guys at Max's Towing were great!

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

GREGORY C. 
Rating:
5.0

Customer did not leave a comment.

Trina O. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

WESLEY K. 
Rating:
4.0

There was no one there at 10:00 am on a Friday morning when I dropped off. Cell service was so poor there I couldn't complete online check-in so I just crossed my fingers I did everything correctly

Diane C. 
Rating:
5.0

Customer did not leave a comment.

SHELENIA U. 
Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY ANN M. 
Rating:
2.0

The app was a complete hassle. Had go drive to another facility to unlock the keys. Very disappointing

BENJAMIN M. 
Rating:
5.0

Staff and service friendly and professional Easy pickup and return process Highly recommend this location.

MICHAEL J. 
Rating:
5.0

My experience was very good. 😄😄

KATON S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

none

RONALD P. 
Rating:
5.0

Murray location was great.

William M. 
Rating:
3.0

The inside of the box truck has a grease spot that wasn't clean all the way so when we place our sheet over Ed mattress in it, has a grease smear on the sheet. I took a picture of it before I cleaned the best I could

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Suzette S. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

I'm a repeat customer because this location has the best customer service in Murray Ky. Thank you guys for taking care of our moving needs. God bless you all.

STACY W. 
Rating:
3.0

Customer did not leave a comment.

GRANT F. 
Rating:
5.0

Customer did not leave a comment.

MARSHEL M. 
Rating:
4.0

Dropped off after hours so did not meet the staff.

JAMES S. 
Rating:
5.0

Wonderful service!!!

Monty M. 
Rating:
5.0

Excellent service! Overall a great experience! Thank you.

Jochen D. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Customer did not leave a comment.

terrell K. 
Rating:
5.0

Awesome thanks

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Sheila D. 
Rating:
5.0

The guys there were very helpful and courteous.

Alan H. 
Rating:
5.0

none

ron P. 
Rating:
5.0

The employee's at Max's towing where so helpful they made me feel safe and cared for during my experience in Kentucky. I wish the business U haul at South Plaza in Virginia Beach had half the customer service etiquette and care that Travis and Monte had in Kentucky, they were simply efficient and awesome.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

GAYLE S. 
Rating:
5.0

Customer did not leave a comment.

Henry A. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
2.0

My experience as a customer of uhual did not meet expectations. November 8th our uhual boxes were picked up to be delivered to Riverview, Fl from Martin, TN with a guaranteed delivery date of 16 Nov to the Tampa uhual location followed by delivery to our residence the next day. Our reservation email displayed these dates. The next email received from uhual was a new date of arriving on the 22nd of Nov to the Tampa location with a guaranteed delivery of 23 Nov. After I received an email with a new date of guaranteed delivery of 24 Nov. After calling numerous times to uhual customer service and scheduling the new date of delivery had changed to the 25th of Nov. The Tampa location driver also called to inform us of the 25th of Nov. The issue here is that we were told a guaranteed date with yet haven't recieved our ubox containers and have paid a good amount of money to receive our items on time. Yes there is the 50 dollar a day payout, however, this will not cover the amount spent in having to replace uniform items and household goods due to not receiving our delivery on time. Refund money has not been received. Further, uhual never contacted the driver of the shipping company until it was requested by us to have them contacted. No one knew where our uhual boxes were until the shipping company was finally contacted. Emails were being sent as well from uhual with incomplete information and incorrect information. Never will we use uhual again.

Grace G. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

We always had great experiences with Max's!

Philip K. 
Rating:
5.0

Customer did not leave a comment.

Seth H. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

Good customer service

Nolan T. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
3.0

Customer did not leave a comment.

GRADY HARLAN P. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Max's was great.. But the Email I received with an incorrect location address for Max's from Uhaul corp. was bad.. It was bad enough that I had to drive 30 miles to Murray to pick up truck reserved in Draffenville, but then they gave incorrect address for Max's..

Daniel S. 
Rating:
5.0

Had to go to Walmart to buy a different ball and bar for my job. The uhaul rental location didn't have any. Slowed down my process.

Susan A. 
Rating:
1.0

Fix the online portal. I was sent to a remote location out of town to pick up my rental based on the email I received. There was no one there to speak to, only a phone number to call. I was then told that I was at the wrong location. I had to drive back across town to their other location to pick up the rental. When I mentioned this to the person working the counter he laughed and proceeded to tell me that you can never trust the online portals as they have bad information. Thank you Uhaul for the runaround!

Eric B. 
Rating:
5.0

Very friendly people. Great service. Highly recommended.

patrica L. 
Rating:
5.0

Customer did not leave a comment.

Jeanna A. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
4.0

Customer did not leave a comment.

rebecca L. 
Rating:
5.0

Customer did not leave a comment.

RUSS S. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Kali H. 
Rating:
5.0

I called the 800 number to have the days extended due to a death in the family and the company was so sweet and accommodating. Thank you

Mary F. 
Rating:
5.0

U-haul shouldn't advertise delivery of U-boxes to your door if they can't make it happen.

John K. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

Customer did not leave a comment.

Carlis D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
5.0

Customer did not leave a comment.

MURRAY STATE U. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

After going through the process online and with a UHaul rep that called me, because the original location had no tow dolly, this location kept trying to tell me the tow dolly would not work. This went on for about an hour. I finally got it once I called the 1800 number and the had to message this location to tell them to let me use it

Richard S. 
Rating:
5.0

Customer did not leave a comment.

andrew S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

The guys at this location were the best!!!

Memorial B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Craig D. 
Rating:
5.0

Customer did not leave a comment.

Monty M. 
Rating:
5.0

Nothing. Keep up the good work.

randy C. 
Rating:
4.0

The guy at the desk was friendly and helpful.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

MATT M. 
Rating:
3.0

WAY too expensive. Charged my card extra for gas when I already filled the truck back up with gas.

Olivia S. 
Rating:
5.0

Customer did not leave a comment.

april H. 
No reviews have been submitted for this location.

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