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HEATHER H
Customer Reviews for Maxx Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
As soon as I walked in the two at the counter pleasantly greeted us. They had great teamwork- while one checked me in, the other got my trailer ready and hooked up. The transaction was quick and easy both on pick up and return, even when there were a few ahead of me at return. The store was clean and tidy and definitely will use them again and recommend.
TAMIE Mit was hot. AC was weak.
KARLE MHave an attendant there at the UHaul Location to pick up . Be honest about price quote - provide the supplies ordered ,follow up with customer service when aa call is made to the manager.
TAMARA PWhenever possible I choose this location to rent Uhaul vehicles. Very personable staff and they work fast to get you underway!
JOHN BI think the temperature of the AC needs way down. It’s kind warm in there. Everything else is fine. The lady the I did deal with was very nice. I don’t know her name. But I give her 10
Fabio ANot much! Experience was great. Thank you to all!
Timothy GExcellent service from compass making sure our needs were met with their service I love this company and have and will continue to recommend them through out Florida !!
JIMMIE LRented a 12x6 trailer , unfortunately a few items were left in the cab What looked like plastic oil pan, and small shelving unit The floor did have an oil residue The service was excellent and location was fine Very accommodating
DAVID AGreat experience
TONDA MJay jay customer service is 100 awesome. I strongly recommend max auto sales
JASON TEasy fast pick up and nice staff. The Van was great
KATHRYN WNothing
JAMES DMaxx Auto Sales and U-Haul is by go to U-Haul location. Everybody there is just great and all was provide me with friendly world-class service! It just doesn't get any better than Maxx!
DAVID VRented 4 trucks over a week in advance Show up one of the locations that was suppose to have 2 trucks and they only had one They acted like it was my fault. They didn’t have enough trucks. I had to go to Penske to get a truck. I will never rent from U-Haul again. As you can see, I am a loyal customer that has rented many times from you. This is unexcused.
JOSEPH LOwner very helpful
RONALD CNothing!!
JUAN HEvery thing was great
Evans JThanks for the GREAT customer service. Keep up the good workmanship.
TIANGELLA DAwesome
Mark SNothing ‼️. Easy to rent, they connected to vehicle, gave all safety information, super easy return ‼️👍
DELORES LCheck brake fluid levels. I got a trailer that was empty of fluid and had to put fluid in it.
ROBERTA VKeep up the good work! Nice and easy to work with!!
PAMELA HWindshield was filthy Plastic bottles left inside Truck felt like it was falling apart. All other uhaul exp have been great. Great customer service other then that.
ZACHARY BThe customer service agent who helped me extend the truck was very compassionate, understanding, and helpful. The store location where I picked up the truck was also friendly and helpful.
PORSCHEA BWe were 100% satisfied with our service. Thank you.. Definitely will recommend to everyone.
ROSE ABoth agents weee very helpful, knowledgeable and courteous.
RICHARD EYou need to be transparent about what U Hall charges for gas and service charges when trucks are returned. I drove just 3-4 miles total the fuel needle hardly moved I was charged over $41 just when less than half a gallon was used. Very disappointing!
Nkechi OFirst time I had rented from this location on Washington boulevard in Sarasota, at max Auto. The gentleman that signed me in I believe his name was Tom or John but can't be sure, anyhow excellent customer service answered all my questions and completed the paperwork in just a few minutes. Showed me where to drop off the keys walk me to the truck also showed me where to park when I brought it back. Great experience excellent customer service at this location highly recommend!
ROBERT KNeed to put a jack on the front of the trailer for when customers need to take the trailer off of the hitch. It was a lot more stressful on me trying to take it off with a regular jack and it would have been a pain driving it up and down small country back roads if I didn’t take it off.
SHAWN V15 minutes before pick up We were sent to an alternate location We thought our truck would have a lift gate
DIANE MGreat service
LUBOMIR BAwesome service and knowledgeable staff
JASON TEasy process and great customer service. Well done!
JOHN JI would highly recommend Maxx Auto for your truck rental needs. The staff super helpful and friendly their trucks are always clean.
DAVID GVan needed to be properly washed. Windows were filthy. Staff was very nice
KEVIN STo an overall experience with U-Haul I found that JJ was a perfect finish to my trip from Ocala to Sarasota.
ROBERT MJust make sure to take a picture of the gas tank before returning as they charged me extra $ when I left it at the same exact level of gas. A nice experience but felt the gas situation made me feel taken advantage of
Semir MExcellent service. Jessie, the owner was awesome
ARMANDO VTen minutes and all finished with receipt showing trailer returned.
ERIC PNothing, everything went well. The service was excellent, the Manager was very professional, courteous, and informative. The check in procedure was easy and quick and he answered all my questions. The return was also very easy. It was a pleasure dealing at this location and will spread the word about how helpful this experience can be. Thanks -
WILLIAM EI made my reservation online but when I got to the office the agent said the van that I reserved wasn’t available. He said he didn’t understand why the reservation was taken when the van wasn’t available. He did offer me the small box truck for the same price. Other than that issue it was a good experience.
DAVID CVery good service
CHRISTOPHER MVery easy drop off. Great customer service. Fornedly and patient with me. Thanks guys!
JEREMY HThe men were customer focused. They were very nice and helpful. The equipment was in good shape.
Deidre MAmazing experience with professional and courteous management and staff.
DAVID GAwesome!
MICHAEL CMaxx auto repair where I got the U-Haul truck the rep that rented me the truck was disgusting I would never rext from Maxx auto ever again he was very rude
ELAINE VMaxx Auto Sales was friendly, quick and helpful during my 6' x 12' trailer rental. They also gave me good tips on loading and driving safety for our move to North Carolina. Thanks Maxx Auto! Robert R.
ROBERT RThe Representative at this location was very friendly and resourceful! Made the experience pleasant as typically a u-haul rental, in my experience, has been slightly below average! So thank you - wish I caught his name.
Tamie MVery good customer service
KENNETH KTreated very well by the staff.
DAVID DLower the rate on the mileage
ROSE Sprices on ball hitches was out over priced, 40.00 so went to harbor freight and got a 3 ball hitch for 24.95 :)
RONALD LI have rented from this location on a few occasions. The staff are absolutely brilliant!
MARK WMore pickup trucks but I love everything about this location convenient God bless and I will be running soon again
ROSE STruck was waiting when i got their. With a hurricane coming i had to get my shutters out of storage and put on my house for upcoming direct from Harold . Pray for all the people to be affected with this storm. The people at Max Auto were vary compassanet and understanding .
MARK SOnly street parking available.
KYLE SReturn my mileage that I did not use thanks
Sandra BThis was 30 mins from me and I past multiple locations the truck could have been rented to. I do not know why the app had me drive so far out of the way to a seedy area at time that was not well lit.
Annette KThe trailer has Broke one rear security lock
DANIEL NN/A
MICHAEL BEvery thing was absolutely wonderful. The clerk was very good and explained everything to me.
SHIRLEY MStaff were helpful in getting everything right. I've rented there before and will again.
RAFAEL Dall good - in and out fast
WILLIAM M