Customer Reviews for Mayville Servicenter
(U-Haul Neighborhood Dealer)

160 reviews

1 Water St   Mayville, NY 14757
(On The Lake)

(716) 753-2103

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(716) 753-2103

1 Water St
Mayville, NY 14757
(On The Lake)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
3.0

5x8 trailer was beyond its work life. Everything worked, but it was in terrible physical condition.

William C. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
4.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Friendly and smooth process. Equipment was ready.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Catherine W. 
Rating:
5.0

Have hourly rates. I only needed the equipment for 2 hours

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Nothing to improve upon. Mr. S handled everything for me and I could not have felt more confident. The truck, dolly and all the arrangements were perfect. They really went above and beyond trying to locate a car hauler for me and his efforts paid off. They were able to book one for me very unexpectedly. I ended up passing on it as I needed a 2nd person to help me go get it & I could not get that done. UHAUL was terrific in this VERY stressful move. They took the hard part from me and I am very grateful. Thanks Mayville Service Center!

donna W. 
Rating:
3.0

N/A dropped off using U-haul app.

Lyle H. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

THE WEBSITE CHECK IN PROCESS NEEDS IMPROVEMENT. iT TOOK A LONG TIME FOR VERIFICATION AND TO GET THE KEYS. THIS PROCESS SHOULD BE DONE PRIOR TO GOING TO THE LOCATION TO PICK UP THE TRUCK.

Kelly S. 
Rating:
1.0

He never made it a 24/7 rental, became a huge hassle to get truck

Miranda G. 
Rating:
5.0

Denny went the extra mile to make sure I had the best deal and in fact it was less than the online price.

LOIS K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Very friendly and helpful

Don D. 
Rating:
5.0

Customer did not leave a comment.

Tom S. 
Rating:
3.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

Bennett W. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
5.0

Customer did not leave a comment.

mayville S. 
Rating:
5.0

Staff at this location were very friendly and made sure the equipment and lighting worked like it should, honestly the first place to actually check for safety like that out of the 3 times I've rented trailers this year!

Chris I. 
Rating:
5.0

Customer did not leave a comment.

Garrett H. 
Rating:
3.0

Customer did not leave a comment.

Dorothy L. 
Rating:
5.0

Customer did not leave a comment.

Korey M. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

Angelique S. 
Rating:
5.0

Customer did not leave a comment.

GENE C. 
Rating:
5.0

Customer did not leave a comment.

diane B. 
Rating:
5.0

Nothing everything was great

Jason S. 
Rating:
5.0

Nolan at Hoffmans went above and beyond to assist me in my rental, my family has done business with Hoffmans for years but this was my first experience and I absolutely recommend them. Very professional and courteous.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

paul K. 
Rating:
5.0

Customer did not leave a comment.

Dirk O. 
Rating:
5.0

Customer did not leave a comment.

Dave C. 
Rating:
5.0

Customer did not leave a comment.

clara D. 
Rating:
3.0

Customer did not leave a comment.

Stuart S. 
Rating:
3.0

Mayville drop off location was convientant and it was easy to find where to leave the keys.

Thomas J. 
Rating:
4.0

Everything was good .. no problems. Thank you.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

eugene W. 
Rating:
5.0

Denny dropped everything when I came in yesterday morning and got me on my way and he was really busy with his auto repair business at the time. Thank you.

Mark W. 
Rating:
3.0

There were no employees there. We waited on hold forever on the phone, finally borrowed a phone that got better reception. and checked out on line. It was very confusing. Dont know what we would have done without reception, it is a tiny town and we were not familiar with it. The only good part was the is was very close.

james H. 
Rating:
3.0

Friendly operator

robbert W. 
Rating:
3.0

I used 24 hour drop off. Not much of an experience. Was not clear as key drop also had slot for contract drop off. Since I had only one copy of contract, I did not drop any paperwork. Bill was satisfied at that.

Jim H. 
Rating:
5.0

Customer did not leave a comment.

WR L. 
Rating:
3.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

emmett T. 
Rating:
3.0

Customer did not leave a comment.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Fred E. 
Rating:
5.0

Customer did not leave a comment.

Fred E. 
Rating:
5.0

Excellent in all respects. However, $330 to go from NY to NC is a bit high...especially when we rented the same unit for NC to NY for $89.

WR L. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

The 6 BY 12 Foot trailer was fine,however it did not have a wheel jack on the tongue! I think this is a bad thing,it would have been helpful to me to have had one. Otherwise all ok!

duck B. 
Rating:
5.0

Very efficient and quick

william E. 
Rating:
5.0

Polite staff

JOHN B. 
Rating:
5.0

Nothing they were fast and efficient.

Paul B. 
Rating:
3.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
4.0

Customer did not leave a comment.

Deborah N. 
Rating:
5.0

None, Dennis Syper does it right!

ERICA B. 
Rating:
5.0

Customer did not leave a comment.

WR L. 
Rating:
5.0

Customer did not leave a comment.

JASON N. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
3.0

Customer did not leave a comment.

Lee C. 
Rating:
3.0

You could actually look at online requests for uhauls more than 24 hours in advance. Because you fucks almost screwed me over.

Emily N. 
Rating:
5.0

Customer did not leave a comment.

RICK F. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Excellent & courteous service.

Wm L. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
4.0

I was told and had a receipt stating that I was to pick up the trailer at the Theater Motel site in Westfield, NY. When I got there they had NO trailers at all, and no record of any notification! They got me in touch with the home office where I was told that we were to pick up the trailer at another location. They said they sent a text to me, in which they did NOT!! The lady I spoke with was not nice to me when I told her I didn't get a text. I had no reason to lye about it! I checked my phone many times to see if indeed I had a text from U-Haul, and to this day I have no information from your company!! I certainly did not appreciate the way I was treated by your people!!! The equipment was fine.....your associate was definitely NOT!!!!!!!!!!!

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

ANDREW A. 
Rating:
4.0

Five stars!!! Very easy pick up.

Richard G. 
Rating:
3.0

The customer service supervisor JAY was FANTAsTIC!!!! I told him to tell his boss he was the most helpful person we spoke with, and he deserved a raise! Very professional, and understood our needs. He's a great employee who makes customers come back! Uhaul needs more employees like him.

TIMOTHY B. 
Rating:
5.0

Customer did not leave a comment.

I86 T. 
Rating:
4.0

Customer did not leave a comment.

PAT A. 
Rating:
3.0

Customer did not leave a comment.

CHERYL N. 
Rating:
5.0

They went above and beyond to make sure I was hooked up right. Thanks.

Michael V. 
Rating:
3.0

Customer did not leave a comment.

DAN G. 
Rating:
3.0

Very helpful employees helped me hook up the trailer and answered all my questions. Would return.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
4.0

Institute an hourly rate for those of who need it for a short period of time.

GERALD V. 
Rating:
5.0

For the busy mover, services were great. Everyone I interacted with took their work seriously and were willing to help when I needed it. The employees at uhaul Rochester, and here in Mayville NY were excellent. Their friendliness made a difference. Thanks!

MARK N. 
Rating:
5.0

Timely service by friendly staff. Very pleased.

LEA A. 
Rating:
3.0

As soon as we dropped the trailer off, we we told that Uhaul had again changed the location for where we had REQUESTED to drop off the trailer, to a location that was MUCH farther away. I rewfused to take it elsewhere...the guy was ok with that, but changing locations when someone is on the road is ridiculous. I will NOT use U HAul again-- this was sufficiently disappointing that I will BUY MY OWN TRAILER, in a size I want and can haul. Uhaul needs a dramatic overhaul of its renatl policies and customer service ideas.

CATHERINE D. 
Rating:
4.0

Customer did not leave a comment.

ERICA D. 
Rating:
4.0

Customer did not leave a comment.

Nick P. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
3.0

Customer did not leave a comment.

THOMAS W. 
No reviews have been submitted for this location.

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