Customer Reviews for McClintock Elliot Shell
(U-Haul Neighborhood Dealer)

Rating:

3.0

I needed a truck at the last minute and decided to give this location a try. I called for availability and prices. The man had an elevated milage charge than any other locations in the area. I asked and he said this is just what Uhaul mandates. Nonetheless, I proceeded to go to the location to rent and pick up the truck. He, again, stated the price and I signed all the paperwork on a small tablet, handled my business and came back within a couple of hours. They checked the truck specs, all checked out, and then he tells me the milage and full charge. The milage was 10 cents higher than what he said on the phone and in the store. I disputed this and he said 'yeah, I did say that but what can I do, this is the charge from Uhaul." The difference would equate to $10, which isn't breaking but it comes down to the principle of what you presented your service as. If I went into the place of business and said I was $10 short, he wouldn't have rented the truck to me. I told him he needs to honor the price that was stated or I was going to dispute the charge to my credit company. He got belligerent, got in my face and started yelling that it wasn't his fault. I am a petite woman and he is around 6'5/6'6. He was yelling and very hostile in front of his other staff and customers(the location is in a gas station.) He was yelling so loud and getting aggressively close to me, I just walked out the door for my safety. The manager of this location is extremely hostile, confrontational and attempts to intimidate you. I would't recommend this location to anyone unless you like getting your money taken by hyper-aggressive men.

Rating:

4.0

Poor customer service at check in, he didn't know how to do a few things. He wasn't friendly. The air conditioning knob in the truck was broken (it's Arizona!!!!!). Unacceptable. Will never rent through a third party again. Should I use Uhaul in the future, it will be at a Uhaul specific location.

Rating:

1.0

They lied about the price. Said I could return it in 24 hours and charged me extra when I did. Said it was in my contract but why would I assume I'm being lied to.

Rating:

1.0

The extra equipment I ordered and paid for was not available and had to be refunded within 5 business days. No one at the location offered any information or assistance. The whole experience was frustrating and draining!

Rating:

5.0

Everything was Good

Rating:

5.0

The customer service at this location was amazing! I'm so happy with my experience! I recommend this U-Haul for sure!

Rating:

4.0

The air conditioner was throwing stale air. Passenger door was very difficult to close.

Rating:

5.0

No comments.

Rating:

5.0

Excellent customer service made my experience go smoothly!

Rating:

5.0

The Uhaul was great...it was the LLC Moving company that I paid for and they never showed up. I have tried to call and they don't answer their phone.

Rating:

5.0

Excelente service tank you

Rating:

5.0

Great service and easy all around

Rating:

5.0

The attendant at the location was helpful and kind.

Rating:

5.0

The rental process was super easy and pickup/drop off location clear and accessible. My only suggestion is warning renters up front that the mobile pickup process involves taking photos around the truck, etc. so they can factor in a little extra time for pickup. It's a super smooth process but not quite "grab and go" fast (understandably so).

Rating:

3.0

The people at this location were very accommodating. The staff did a great job managing what they had however the gas was stated to be higher than it actually was so they helped change the contract. The truck cab is dusty, gross, and stinks. The a/c hardly worked so I kept it off to save on gas. The truck functioned just fine. There was a smaller newer vehicle but I don't think they wanted to rent it to me.

Rating:

5.0

This was a great location, they truly tried

Rating:

1.0

I had to go to two locations and it took me 2 1/2 hours to get a 5 x 8 trailer that I had reserved at one location good morning sir

Rating:

5.0

Both of the employees when I picked up and dropped off were friendly and helpful. check in and check out was quick, uhaul was clean and did what I needed it to do. Tires looked good, lots of tread, A/C was cold. I would rent from them again. Thank you!

Rating:

1.0

Staff not aware of how to work website. Waited 30 minutes to pick up U-Haul and 15 minutes to return it.

Rating:

3.0

The U-Haul was dirty and I did just receive equipment I paid for

Rating:

2.0

The gas tank was empty and it smelled like cigarette smoke in the cabin and the light in the trailer wasn’t on when we were loading and unloading.

Rating:

5.0

Was very clean, it rode well and had great gas mileage was excellent.

Rating:

5.0

The guy working at the store was very helpful grate service

Rating:

5.0

No drama. No hassles .spit on !

Rating:

3.0

The address instructions on the listing is wrong, specifically it lists the wrong corner for the location. The mobile location services are not great, I had to get out of my car and walk into the store with my phone in order for it to recognize I was at the right place, it would not work from the comfort of my vehicle sitting out front of the store.

Rating:

5.0

Easy in and out.

Rating:

4.0

I marked that the truck was clean because I was in a hurry but it was actually rather dirty. Cup holders full of cigarette ashes. Dash was rather grimy.

Rating:

1.0

These guys were not customer friendly, didn't greet me or thank me for my business. They were like surprised when they saw me and took a while on their personal cell phones to find my reservation. I had a reservation number but they didn't want it. I requested a furniture dolly and was charged for it but when I went to get the truck they had none in stock. I did get reimbursed my $7 but i was really depending on a furniture dolly. Also, when I got to my apartment to load tru k their was a appliance dolly in back truck. They have no clue or keep up with their inventory. I usually rent from your Sun Lakes U (so much better) I live close to this branch.

Rating:

5.0

The guys at this location were great. They made an otherwise stressful moving day a bit easier.

Rating:

2.0

Customer service was terrible. Uhaul took forever to actually rent. I got charged for equipment that was never actually in the truck. Just an overall terrible experience, would NOT recommend!

Rating:

1.0

I was charged twice for the pads and utility dolly. Dont know whose mistake was that but I still couldnt manage time to call uhaul and resolve this issue. It also took me around 40 mins to check the truck out. They have to reduce that time. I will not recommend anyone further.

Rating:

1.0

The representative had Less knowledge and was not able to help me with my questions. The tank was empty and it was a dilemma on whether to proceed or not as the representative was not able to explain the procedure properly.

Rating:

1.0

Took too long to check out. Inside a gas station where they stopped helping you to help their customers.

Rating:

5.0

All good

Rating:

4.0

Easy to find and do the drop off.

Rating:

5.0

The guys where amazing in everyway super cool. And a big thank u for holding on to my stuff I forgot thank u again you guys killed it .💯🙌👍😉

Rating:

2.0

Air conditioner in truck did not work. Employee during checkout behaved like a space case..

Rating:

1.0

Requested 40 moving pads,they only had 15. Gas was on 1/4 tank

Rating:

3.0

Strange location for a uhaul drop off

Rating:

2.0

Better maintenance; one of the tires needed air. the dolly on the back was loose at pick up and had to tightened because it kept banging around. The Gas tank was only 3/4 full. In addition, long lines inside store.

Rating:

1.0

This is the worst place ever the guy had no idea what he was doing it' took him two!!! Hrs to get me settled with a truck, kid had to try on teblet then he has his boss on phone and every customer would be taken care of immediately , so I had to wait until he was done with one person after another twice! Got changed for stuff I didn't agree to and the dollie was not secure down , no moving blankets, rollers (they had it inside for store use,) and it had no ramp , my body is covered with bruises from moving because my truck had no ramps!!! But that's not even the worst thing...I took pictures of everything and I was untrusting of the place and suspision's was spot on ! The miles on their system were different! The guy wanted to charge me for a full gas tank , ... U-HAUL was dirty, sticky and dusty..I cleaned it ofcourse because I didn't want a cleaning fee that I didn't deserve. If I wouldn't have taken pictures and videos I will have been charged for everything that I pointed out. Had to show him the video of the items not provided, how dirty it was the miles and the amount of gas it had... And for him to believe me the video details of time stamp to easy his mind that I took the picture and video before I left. Do not go to that gas station it's a scam.

Rating:

3.0

The people did not have documentation we were supposed to drop off there. System was down and they had no way to document that the truck was returned. Had to have him sign paper that it was turned back in

Rating:

5.0

The employees were were, pleasant, kind and helpful.

Rating:

4.0

I’ve never experienced picking up a uhaul almost completely empty on gas. Was very annoyed as the check in took longer than expected then we had to get gas not to mention there was a fuel charge of $9 on the receipt?

Rating:

3.0

Was displeased when arrived to p/u the truck. Originally reserved a 10ft truck but the only one avail was a 15ft truck, which was too big. Disputed the rental charge because I only needed a 10ft truck. I hope that the amount I paid was for a 10ft truck. The trip overall went well and returned the truck with no issues. Reservation #27995702

Rating:

5.0

Everything was great. Thanks for all your help Johnny

Rating:

2.0

Employee kept me waiting. And every time another customer came through the door he would take care of them . Not friendly, or anything.

Rating:

2.0

They didn't seem to know how to check us in, the process took 25 minutes cutting into our rental time by 15 minutes.

Rating:

3.0

improve the software used by uhaul. The person that helped me check in at the store was excellent and deserves recognition.

Rating:

1.0

The man that was “helping” me out was awful and didn’t know what he was doing. I waited over 3 hours to get the keys with my two 3 yr old Boys. It was absolutely ridiculous waiting that long and he just kept walking away saying “let me help these customers first.” The WORST customer service ever. I would not recommend uhaul to anyone after this experience.