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felica b
Customer Reviews for McCorvey Investments
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ghost location. No one answers the phone. No signage to identify location. Only a key drop box. If there hadn’t been another truck parked there I wouldn’t have found it.
Robert HWhatever the price is and agree on is what your account need to be charged.
Latundra NI was told that my rental was for 24hr and then almost two weeks later charged for another day.
Tiberia AThe counter lady was very friendly and knowledgeable. The equipment was maintained and it good working order but the inside of the cab was dirty and had bits of peanuts or something all in the floor board.
Adrieanne DThe process was flawless and completed with a great deal of professionalism and courtesy!
KENNETH FTransaction were electronically which was great. I will use this location again.
Roy BCarolyn was great.
STEVE JNA
Alex AI did not interact with any personnel at this location
MICAH WDid self return & that is very time consuming & confusing. No one @ location before drop off time! N/A for no responses
ANITA RThere was a mixup with the VIP certificate not being applied but it was taken care of in a timely manner. Overall, would definitely go back for my next move.
Roger BPlease do not tell your customers that your refund or hold will be put back as soon as you turn the truck in, I rushed to get the truck back and I don't get my 100 dollars refund or whats owed to me for 30 or 60 days. I will recommend others to not rent from this company. Thank you
Kissi WExplicit instructions
Bernardino GAlways super nice, easy easy, in and out
Deborah CHad low fuel but U-Haul compensated me which was very grateful and a sensor for the front tire was off but it still had air in it and it worked properly for me
David DThe lady was very nice...we showed up, paid and was out the door in 15 minutes....
Deborah CThe manager is so friendly and very helpful!
Carrie CThis is not about the place we picked up our trailer, this is about our first reservation that was cancelled. We had a reservation for a week, when we arrived they didn't have what we reserved. She cancelled our reservation and said she was sorry but couldn't help us find another trailer. Our 10:00 am pickup was around noon before we found another. Your customer service is about the worst. I hope I will never need another trailer. I never want to do business with you again. I find it funny that you don't want my review on my cancellation reservation from my first experience.
Philemon WThe Uhaul rep was extremely friendly and even helped me hook my trailer up.
Gary CGreat customer services
Sharonda AVery helpful with showing me how to set up the trailer.
MICHAEL KI had a great experience with the customer service woman! Would highly recommend renting a uhaul from this location! Great service!
Carly HShe was friendly and fast
Johnathan GI like using U-Haul for all my moving needs.
Donna SChecking in the trailer on a Sunday, using the app, was difficult. Better instructions and better programing would help a lot.
ARTHUR BNo comment
Eddie CThey made it so easy to pick up and return as well as the Staff person who was so friendly and wanting to make sure I was happy!
Arlena MPeople were very friendly and helpful with choosing the right trailer I needed.
Eric GIt was a do it yourself 24 hour drop-off location. Box for rental contract visible. Thank you, Linda
Clifford MSee above regarding return. Oh, the pickup site was the best Uhaul place I’d ever seen in my life!
CARL BThe person that helped us was very professional and this is no reflection on her. However, we felt like we were pressured into the more expensive insurance. The truck was very dirty on the outside and the windshield wiper was torn. The location was actually closed that week, and we were delayed in getting the truck.
Jimmy SCustomer service and maintenance
Brandon FAfter reading reviews, and having 3 unhelpful experiences with the folks at Precision on University Drive, I went to the Douglass Road location. I was treated with wonderful customer service and will use them again if the need arises.
Kalin KI believe her name was Carol?? She was an exceptional person with AWESOME customer service and there would be nothing she ever needed to improve on. I hit the jackpot when I randomly picked this establishment to rent my trailer.
John WThe lady was very helpful
Stancey MVery old truck
Alan H