Customer Reviews for McGibbons Auto and Truck Repair
(U-Haul Neighborhood Dealer)

Rating:

3.0

Remote drop-off after hrs. location was ok.

Rating:

3.0

None

Rating:

1.0

Was told not to park at the location= where should a paying customer park then?

Rating:

3.0

Have more smaller trucks in stock if they are the most popular. Dealing with this company was a big headache.

Rating:

1.0

Charged 200 more than I expected to pay tried to make it 300

Rating:

1.0

The app and the website weren’t working during my entire experience. At first I could only select a location 150 km’s beyond my destination. Then I made a mistake and locked the keys in my truck after dropping it off, and I was charged $250. I can’t get through to anyone on the phone who can help, the menus make no sense, and U-Haul seems content to take my money and send me packing. Which I will be doing again without their services.

Rating:

3.0

Make sure the truck is ready. Windscreen covered in flies ect. A/C didn't work, slightly warm air all the time. Automatic gearbox holding gears far too long. Was charged 2 full payments for one trip. Serious argument with u haul over this. Money still not returned.

Rating:

3.0

Had our broken truck dropped off here to swap to the new one. Our broken trailer hadn't been repaired and the staff didn't seem to have a clue what was going on with our admittedly strange situation. However they were accommodating in letting us swap our belongings between trucks.

Rating:

5.0

The agent was awesome (Judy)!

Rating:

5.0

Price was quite a bit more then i was quoted online and in store so just watch out for that

Rating:

5.0

It seems ridiculous to me, that I booked a pick up and drop off location that suited me, a week in advance. And yet, the day before my trip both locations were changed. There seems to be no point in reserving anything, if uhaul had any competition these business practices would be sorted out in no time. Truly shocking, it became a nightmare of logistics to cover for your (uhauls) last minute changes. I'm never using uhaul again.

Rating:

5.0

Ensure what is ordered is available!!!

Rating:

5.0

All employees were very helpful. I needed to change drop off location and the help I received was most excellent. No questions asked

Rating:

1.0

Dropped of rental Friday was charged 65.00 for keeping extra day because they did not mark as received until Monday

Rating:

1.0

Interior Dirty, the only truck buried in snow, didn’t even want to let me use a snow brush, not full of gas, window wipers broken, didn’t let me pick up at time slated, rude on the phone, rude in person.

Rating:

1.0

The older guy that works there needs a little bit more customer service relations as he is not a very nice man. The lady that works was very friendly and helpful

Rating:

5.0

Awesome. First time using U Haul and we will definitely do it again. thanks

Rating:

4.0

Weekend pickups would be Way more convenient

Rating:

4.0

Was charged a late drop off fee even thought I returned the uhaul a day early. I believe this is because the location was closed over the weekend. However, Kay Wink from Uhaul customer service was very helpful and resolved the issue.

Rating:

5.0

Everything was good

Rating:

5.0

Everything went well.

Rating:

1.0

Stuff happens. Sometimes vehicles get stuck. Making up other stories about it and trying to charge for the truck itself is bs. I don't believe you at all you are being indictive because you had to goo get it unstuck. So you are screwing over a customer.

Rating:

2.0

Pickup was not quick and efficient. The lady was very hesitant on what to do, to complete the transaction. Vehicle was given with worn out tire tread.

Rating:

1.0

Everything about the pick up. Literally everything about the Cranbrook location should’ve been different. Wildly unprofessional, dishonest and filthy.

Rating:

5.0

Excellent service and the truck ran very well for the whole trip.

Rating:

3.0

The check out was painfully slow. it took me over an hour to get my rental. When I finally did get the truck all the items I needed were not in the back. Casued me to have to come back to the location for the dolly and blankets. Then I was told next time I needed to check before I drove away. The lady checking me in told me everything was there. It was a very frustrating and long process. The front windshield was cracked and the wiper blades did nothing to clean the window. Quite disappointed with the process

Rating:

4.0

Booked the truck Online and didn't select Insurance. Insurance was added in the final Invoice. (Why should I check again for the options selected while receiving the keys as Already have declined Insurance.) Location was not agree to Compensate or match my initial booking selections with their selections ( for Insurance/Services etc.)

Rating:

2.0

I put in 100$ in gas…I spent 50$ too much on gas and they refuse to refund…I filled it up to 1/2 tank when I was only to fill at 1/4 tank…they refuse to return 50$

Rating:

1.0

Make sure the vehicle is clean and do the paper work correctly. It was a huge hassle to drop the vehicle off

Rating:

5.0

It’s a great service location. Very helpful staff

Rating:

1.0

We had a horrible experience in that we got called the day before we were supposed to pick up our uhaul saying there was no uhaul for us at that location even though we had booked it a month in advance. We were then directed to a city 3 hours away from us which we had to go that day to pick it up since the location was not open the next day. We were promised a rebate which we did not get. We were not compensated for gas money and the staff were rude and unhelpful. Would not recommend uhaul to anyone who has a choice if they are going to treat customers like this. Completely unprofessional and incredibly inconvenient and stressful.

Rating:

1.0

The truck was well maintained but not clean in the cab area. The man at this location was rude and initially stated we didn’t have a rental contract despite showing him that we did. He was unapologetic even when he realized his error and continued to be unhelpful and rude.

Rating:

5.0

Maintain the great service!

Rating:

2.0

This is not the locations fault. We reserved a truck and trailer. The day before our rental traffic called to say they didn’t have the 10’ we reserved but had a 26’ so reluctantly we took that as there was nothing else. I asked the rep if everything was confirmed she said yes but said the trailer had to be picked up at a different location. That’s fine so we decided to drive to the location our trailer was reserved at the day before just to see if we could get a smaller truck than the 26’ only to find out there were no trucks available at all! We showed our reservation and were told I don’t know what to tell you there isn’t one available but they did have a trailer there. Then we drove to the McGibbons location where the 26’ truck was supposed to be and again no trucks available. The girl at the counter did find us a 20 ‘ and had a trailer at that location so it turned out ok. Had we waited and showed up on the date of our reservation and time with everything confirmed by “traffic” not only wouldn’t there have been a truck and trailer available the office would have been closed! We only learned this as we took the time to fix everything the afternoon before our confirmed rental We mentioned ok so at noon tomorrow the truck and trailer will be here . The girl said yes it’s all fixed now and confirmed except you need to be here by 11am as we close by noon on Fridays. Have used uhaul many times with no issues. This was a disaster that could have been much worse if not for us going personally to the location the day before after a confirmation from “traffic” just to try to find a smaller truck.

Rating:

1.0

These people are the most miserable dealers I could have ever dealt with. Miserable and not helpful whatsoever. I will never rent from McGibbins again. I got charged more fuel than I should have, and they are the most unpleasant people I know. I am not exaggerating.

Rating:

4.0

Help loading and unloading. Safety check. I was okay to load myself and didn't ask for help but better service would have been to offer assistance.

Rating:

4.0

Lengthy time to process paperwork. Other than that, great.

Rating:

5.0

All good.

Rating:

3.0

No comment on the drop off location as it was after hours when I dropped off the truck.

Rating:

3.0

Lot was full of Snow, Got stuck, had to shovel myself out, truck sliding door was frozen shut. Did not have the cargo blankets I reserved.

Rating:

1.0

Pathetic service was given to us, we booked the Moving truck 10 foot and day before i got confirmation that its confirmed but when k reach there, there was a old guy working and he is so arrogant and not wearing the mask as well sitting inside of office and after getting the confirmation still he hasn't not given me the 10 feet truck because he already given the truck to some else and more over the truck was dirty with full garbage and and next when we go there to return the same guy with out mask and he charge me for 2 days i was there on time his computer was not working i was waiting there for 30 minutes and he charge me 2nd day rent as well. Never go there and will recommend to everyone else as well. Greedy for money and no sense of talking with Costumer. Thanks

Rating:

1.0

Well, first the guy I dealt with wasn’t willing to get up from his chair and show me where the truck is parked. He gave me wrong keys & it look forever for me to figure that out. Second he told me that the truck is full with gas and I will be returning with full tank of gas. I gave them full tank of gas but they didn’t so that was disappoint. I thought I should go & talk to that guy again but he already showed me that he is not willing to leave warm cozy room. Anyway I already file a complain with U hall anyway. Thanks

Rating:

5.0

The minimum size of trailer that was promised to me was unavailable when we went to get it. Not the location's fault. But when I called UHaul main office, they told me that I may have to take a bigger one than requested (which would have been ok), but we ended up with a very small one which couldn't fit everything.

Rating:

3.0

The location was convenient but not secure. I dropped off on the weekend and nobody was around. I called them and still nobody all weekend. I did not feel safe leaving the van in their open lot on a busy road unlocked with my dolly and blankets on the back!

Rating:

3.0

The back of the truck had a bad sour odour. I had to wipe the cargo area down with cleaner before loading our personal items into the truck to avoid our items taking on the odour.

Rating:

5.0

Continue the great service,I would recommend u-haul To friends.McGibbion’s Auto we’re excellent to deal with.

Rating:

1.0

Terrible customer service at this location. I felt that the uhaul part of their business was an inconvenience to them. Parking lot was extremely small. They never came out to monitor me hooking up the trailer, I had to check by myself that the lights were working correctly. One wheel had a flat tire on the trailer. When I called to have roadside assistance it took 7 HOURS to have the tire repaired. I had to delay my trip an entire day because of this. Not happy by any means

Rating:

3.0

Location was closed.

Rating:

3.0

Customer service

Rating:

5.0

It's just a drop off location. Not much to talk about, maybe better signage to the drop off key box. And better explanation on the app when you are returning the equipment to leave the other uhual products used in the truck.

Rating:

2.0

The customer service was poor. I don’t remember the last time I left a place feeling so mistreated. The guy at the desk barely looked at me, and directed all his questions to my father who was there with me, even though the rental was in my name. The truck worked great for my needs. No issues with the equipment.

Rating:

2.0

Owner didn't know how to navigate the U-Haul site, kept us waiting and waiting as well as the client behind us because though he's been in the business for quite a while, didn't understand that he had to show the trailer that was delivered on the Sunday as "received" so that he could complete our order to take it. Then, upon inspecting the trailer before departure, we found a screw lodged in the trailer's driver's rear tire and his response was, "Oh, yeah, that's been in there for a week." He did make an appointment for us to get the tire repaired but it took us another half hour at the tire dealership to get that resolved which all totaled left us over an hour behind schedule. NOT appreciated!

Rating:

1.0

The man working was so unbelievably rude to us this morning. First he told us we had no reservation, then he lectured me about booking online. He kept interrupting me every time i spoke. I’ve never received such poor customer service. It was awful! This was my first time renting a uhaul and it will be the last.

Rating:

4.0

The check in process through the U-Haul website does not work. It wants to check the location of your phone while checking in, we tried on two phones with location services on, it didn't work. If that step doesn't work, you can't go any further. Not a good system.

Rating:

1.0

And absaloute condescending ass hole