McBrides Automotive & Mini Storage
(U-Haul Neighborhood Dealer)

170 reviews

1804 W Academy St   Madison, NC 27025

(336) 916-2039

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Special Operating Hours

  • 2/2/2021: Closed

Contact Us

(336) 916-2039

1804 W Academy St
Madison, NC 27025

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Special Operating Hours

  • 2/2/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Simply the best!

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

tony R. 
Rating:
1.0

My husband went to pick up the truck and first, the website wouldn't work. There was no option to "pickup truck". He sat there for 30 minutes trying to get it to work. He finally had to call Uhaul. The place we rented the truck from had the truck blocked in and the business was closed. Uhaul had to give him access to the only truck he could get to. Somehow renting the truck $29.95 and driving 38 miles once back and forth to the dump, ended up costing $129. This was a waste of money and a very frustrating experience. I do not believe we will be renting again. I never write bad reviews so the fact that I am taking the time to write this, speaks volumes.

Brooks B. 
Rating:
5.0

Customer did not leave a comment.

Amber B. 
Rating:
2.0

Your off hours process needs some work. You should tell the customer it can take a couple of hours to complete the process or allow most of the steps to be done ahead of time. I had a crew of people at the house and they were waiting for two hours before I arrived with a truck.

Andrew H. 
Rating:
5.0

All is good. No issues

TIMOTHY N. 
Rating:
5.0

Very professional and efficient

Vencint J. 
Rating:
5.0

Great location for U-Haul rentals. Barry is a great guy to work with and he'll help you anyway he can.

Robert R. 
Rating:
5.0

This is the best place to get a rental!

Todd D. 
Rating:
5.0

Great service.

JULIA T. 
Rating:
5.0

Nothing, everything was good

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

duane R. 
Rating:
5.0

Customer did not leave a comment.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Morgan B. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
2.0

Customer did not leave a comment.

Natalie M. 
Rating:
5.0

Customer did not leave a comment.

Venkat Kumar S. 
Rating:
5.0

Barry McBride was awesome to work with us! Will highly recommend this location to family and friends. McBride's was very accommodating.

wayne W. 
Rating:
5.0

The rental went well. I picked the equipment up after hours which went well. The truck smelled like cigarette smoke, I would have left a comment during the checkout process but there wasn't any option to leave a comment during checkout. I think this is a very important option which should be added to communicate additional information.

Dustan M. 
Rating:
5.0

Customer did not leave a comment.

Robin H. 
Rating:
5.0

Customer did not leave a comment.

james F. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

I will not recommend uhaul to anyone again. The self check in you implemented is not custom friendly. Just another way for you to increase revenue and decrease the need for employees. Shouldnt a custom get $20 off the rental fee if the customer has to check the rental back in???

Jeffrey H. 
Rating:
5.0

Barry, the owner was very pleasant and helpful. Eager to help and professional.

BUTCH K. 
Rating:
2.0

The person at this site is cold and unfamiliar with good customer service . He was by accommodating and I will never rent from this cote again

PEARL J. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Cathy S. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

My experience was great.

Phili D. 
Rating:
5.0

Stop this uploading of photos of driver's license and truck return. Some of us have phones that do not have wireless service or phones that just don't work for photos.

Tommy B. 
Rating:
4.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Customer did not leave a comment.

April K. 
Rating:
1.0

I did not receive the equipment I requested but I am still being charged for that equipment - an appliance dolly. Because I did not get the equipment I requested I was unable to complete the job I had to do. The truck was fine, the after hours pick-up process seemed to work OK with the exception of not getting the appliance dolly I had also asked for.

Dustan M. 
Rating:
1.0

a lot! would never use this company again. I don't usually review but this was bad! bad company, not worth it, never again

Imran A. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
4.0

Customer did not leave a comment.

Dakota T. 
Rating:
4.0

Used 24/7, so I didn't have any personal interaction, but the location was easy to find.

Vernon B. 
Rating:
5.0

The representative at this location was very thorough and personable, making the rental transaction a very pleasurable experience. I would highly recommend this location for anyone's rental needs. 5 Star.

RICHARD M. 
Rating:
4.0

All good man

Zach W. 
Rating:
5.0

Customer did not leave a comment.

Stewart R. 
Rating:
5.0

Great location easy access an great personal.

chriss P. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
5.0

Customer did not leave a comment.

VIRGINA B. 
Rating:
5.0

Customer did not leave a comment.

SUSANNE S. 
Rating:
5.0

Customer did not leave a comment.

Dale T. 
Rating:
5.0

EVERYTHING WAS PERFECT, AND EXACTLY AS PROMISED....

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Barry McBride was very professional & helpful in that he made sure we had the right size truck as well as accessories I probably would have forgotten under the stress of moving.check in & out process was quick & easy.

ANDY F. 
Rating:
5.0

Customer did not leave a comment.

DAWN T. 
Rating:
4.0

Customer did not leave a comment.

CLARENCE G. 
Rating:
1.0

Extremely rude owner. I will never do business of any sort with this guy. He is extremely lucky he made the correct decision to refund me the money he owed me. I have never dealt with such an arrogant individual who does not have the common sense to not tell a 20 year combat vet Marine to be a man.

JARMAN T. 
Rating:
3.0

Customer did not leave a comment.

Heather H. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

ok

DWIGHT D. 
Rating:
5.0

Great customer service

Wilson S. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

All was great I don't think you have to change a thing. Would surely rent here again.

MARK G. 
Rating:
1.0

I was over charged for a thousand miles, which he apologized for. The issue I have is no one contacted me about the mistake. I got the truck Wednesday evening, and brought the truck back (early) Thursday evening. I was charged for an extra day even though the key was in the drop box and the truck was parked in the front of their building. They did not check the box the next day and charged me for an extra day. I forgave them for the mileage overcharge, but they refused to reimburse me the extra day overcharge, and insurance, with the key in the drop box and truck in front. Unless it is an emergency I will not use them again.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
3.0

Lights did not work on the trailer. Turn signals and brake lights worked but no running/parking or marker lights worked on the trailer. Had to use it unsafely without lights at night

JOSH D. 
Rating:
5.0

Everything was great!!!!

LEIGHSHAE M. 
Rating:
5.0

Customer did not leave a comment.

dustin B. 
Rating:
5.0

More of the smaller trailers only had one 5x8 and the rest was 6x12, but other than that great place to rent from I was in and out in No time

Charles W. 
Rating:
4.0

This was a third location .fell to get uhaul at first two location due to error at first location.lost three hours in run around.but the third location was find. Felt as little frustrated.

James M. 
Rating:
5.0

Barry was very courteous & professional.it was a pretty streamlined experience.

ANDY F. 
Rating:
5.0

Customer did not leave a comment.

JOEY H. 
Rating:
5.0

I returned the UHaul to a wide open clean parking lot, locked the doors and placed the keys in the drop box. So easy, but the best part U-Haul was honorable.. Thank You

cheryl M. 
Rating:
1.0

Rude beyond belief! I will never trade with McBride Automotive's U-Haul Service after my experience with their discourteous manager.

susan S. 
Rating:
5.0

Customer did not leave a comment.

MAUREEN B. 
Rating:
4.0

Customer did not leave a comment.

barabara A. 
Rating:
5.0

Great customer service the managers was awesome...

ketphawane D. 
Rating:
4.0

Location is very short-staffed; appears to have only one employee, who is not always available for long periods of time; sometime days.

MARY M. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

carolyn W. 
Rating:
5.0

Just repair the leaks in the truck.

Clara S. 
Rating:
2.0

Within 30 minutes after picking up the truck, I got a call and had to go out of town for a family emergency. The truck was returned by 11:40 that same morning with 19 miles on it. I was charged $43 to drive the Uhaul 9 miles and back to the office.

Kristie T. 
Rating:
4.0

Customer did not leave a comment.

Tommy B. 
Rating:
5.0

I had a great experience, shop owner was very friendly and helpful. I will be renting again soon

Joseph H. 
Rating:
5.0

The truck was 15' fairly new ran great

john B. 
Rating:
4.0

A more complete description of the turn in process, prominently posted, would be appreciated.

Hugh I. 
Rating:
3.0

Guy in the office was a jerk and asked too many personal questions

Chera L. 
Rating:
5.0

Excellent customer service great equipment

Stephen G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

Customer did not leave a comment.

Jesse A. 
Rating:
5.0

Customer did not leave a comment.

crystal B. 
Rating:
5.0

Customer did not leave a comment.

CATHY S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Penny S. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
3.0

Customer did not leave a comment.

JEFF F. 
Rating:
4.0

still waiting for my credit on the furniture pads I was never given

stephen S. 
Rating:
5.0

Mr. McBride was extremely knowledgeable and efficient in getting the rental completed. I will most likely be renting again for my non-profit thrift store, and will use this location. Thank you much!!!

James N. 
Rating:
5.0

Customer did not leave a comment.

RICKY C. 
Rating:
4.0

Customer did not leave a comment.

Tammy G. 
Rating:
4.0

Upper comment about policy when dropped off.

timothy S. 
No reviews have been submitted for this location.

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