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Rodney M
Customer Reviews for Mccorkle Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was great. The actual issue was with U-Haul reservation office. I requested a 20’ truck and they would not bring one to my location of pick up but told me I could drive 30 to 70 miles to get one. Then after I dropped the U-Haul off at the location I had selected, I realized they had sent a message wanting me to drop if off at a different location. I called in shared that I had dropped it off at the original location. I was told they tried to call and text me about the drop off change and I received nothing but the email that I saw later in the day. They were wanted if dropped off at a different location so it would be more convent for someone else to pick up. I sure did not see anyone trying to assist us with our needs.
TRAVIS BThe back of truck had trash in it
Angela MVery helpful
DAVID CI had to drop off the trailer in a lot filled with weeds and stickers! The office location was not accessible due to road construction and when I called to drop it off I was told where to go but no one came to help unhitch the trailer. I had to use my personal jack to get the trailer off and was standing in the weeds being eaten up with mosquitoes!! This was a large trailer and getting it off my jack was difficult because I have back issues and these trailers have NO clearance to remove it safely!!
HOLLY LAwesome people. Always aim to please the customer.
David GThe only reason we new this was where to drop it off was one little Uhaul sign and the address in the contract paperwork
William SWhen I made my resignation I I requested a diff rant drop off site and yet when I went there and started my return your web site sent me on 5he other side of town and the drop off site was hard to into and no visible U-Haul drop off signage for parking the trailer as well there was no room as it is a car dealer so it was full of cars not happy at all with the two locations as for equipment all went well
DAVID MWHY WASN'T TRANSFER INFO PASSED ON FROM ARIZONA TO INDICATE THE U HAUL WASN'T "STOLEN" WHEN I RETURNED IT TO RETURN TO AZ FOR SECOND U HAUL?
Jerri BExcellent
Jarod POutstanding, so much better than the dealer in Crete.
Bradford HThey just had me park it and drop off the key. It was very easy and stress free.
Marla MThe lady did a good job. However we then had to take the trailer to another location that was difficult to get into.
Idona DAlthough we had to drive thirty miles to your nearest location to return the truck, should have been a lesser charge.
Joyce YAgain perfect service
Edward CGreat service
Frank TDrop off address is correct but the office is not located at the drop site. Couldn't drop the key until following day after we could call and find out where the office is. Needs updated information.
Alicia Tvery easy to rent and use. we didnt have any issues.
David MTerry an his little crew did great thanks
Jeremy GVery easy drop off location. Thank you!
Sara RVery friendly, helpful!
Kristy WGood service, clean truck, helpful clerk.
David CKeep doing what your doing.
David GWe were confused as to where to drop off the trailer because we’re not from town, but Roger was so nice and helpful. Great guy!
Kelley RTrailer parked in a pile of sand. Next to impossible to get hooked up. Somewhat unfriendly staff.
Robert WThank you so much for all of your help!
ERRIN WWas scheduled to pick-up the trailer at 11:30. no one showed up until 12:30!
dan cVery helpful and efficient.
Jerron REverything went smoothly, keep up the good work
Rodney WUnhappy we reserved a5by8 trailer and had to use a 4 by 8. Why reserved if you do not get the size you want.
William NThe location of the truck is about a mile from the location that you get the keys. Driving back and forth wasted about 30 minutes. I will not recommend uhaul to anybody after this bs. It was cold and we had to run around and then to boot the dealer just has a hand written sign on where to go to get the truck. On the location on the website it states it’s right across the road from a restaurant which is not true. It is actually 1 block over and 3 blocks down. Horrible experience
BRANDY MNo place to park truck and trailer. After I finished the drop off I went to the door and there was sign stating to drive somewhere else to drop off truck. Don’t understand this was the drop off location.
BRANDY MHave a way of checking your vehicle in after hours on the weekends when most places aren't open on Sundays you get charged 2 additional days plus milage for having to drive it to the nearest uhaul station for pick-up and return. Won't be using uhaul in the near future
Trevor GNothing
Scott BWhen I stopped to check on the rental a couple of days before the move, there was no record of my reservation at the local pick-up location. Apparently, the truck I reserved was in Imperial, NE and not McCook where I had requested to pick it up. The local representative, Terry McCorkle, was exceptionally helpful and made sure I had a truck available the day of our move. We were on a very tight timeline since family had flown in to help with getting my mother moved out of state. If I had not decided to stop by two days before the move, I'm not sure if my truck would have been available.
Cynthia FChecked it in outside normal business hours. Again, process not user friendly at all!
Michael HThe truck and storage area stunk of cigarettes. Nothing was said to mitigate or clean the truck. I would have canceled the rental if there had been another option. In the future I will go to a different location to get a truck.
Tara SFast and easy pickup and drop off
Jennifer WI picked up the Uhaul and the whole area where you store stuff was covered in dirt. The ramp was caked thick with dirt and gravel. Everything else was fine. When I dropped off the Uhaul at the drop off location, I was asked if there was anything wrong with the truck. I told them about the dirt everywhere, and that it was picked up that way. I just moved and didn’t have any cleaning supplies, and it was also not my mess (and all of my things got covered in dirt), but I was still charged a cleaning fee. Good experience otherwise, but this was frustrating.
Taylor MNothing Great service Roger made things go well
Ruth HHad a lot of trash in the truck
Ruth H