Customer Reviews for McCorvey Investments
(U-Haul Neighborhood Dealer)

403 reviews

2418 Douglass Rd   Nacogdoches, TX 75964

(936) 560-4377

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 560-4377

2418 Douglass Rd
Nacogdoches, TX 75964

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Samantha M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

melva C. 
Rating:
5.0

Customer did not leave a comment.

KNEILYA P. 
Rating:
5.0

Customer did not leave a comment.

lawrence R. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
4.0

Customer did not leave a comment.

william G. 
Rating:
5.0

Customer did not leave a comment.

DENNIS B. 
Rating:
5.0

Customer did not leave a comment.

MALKIT S. 
Rating:
4.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

This is not about the place we picked up our trailer, this is about our first reservation that was cancelled. We had a reservation for a week, when we arrived they didn't have what we reserved. She cancelled our reservation and said she was sorry but couldn't help us find another trailer. Our 10:00 am pickup was around noon before we found another. Your customer service is about the worst. I hope I will never need another trailer. I never want to do business with you again. I find it funny that you don't want my review on my cancellation reservation from my first experience.

Philemon W. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

Customer did not leave a comment.

stan S. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

Denisha K. 
Rating:
5.0

The Uhaul rep was extremely friendly and even helped me hook my trailer up.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

Great customer services

Sharonda A. 
Rating:
5.0

Customer did not leave a comment.

LACY M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Very helpful with showing me how to set up the trailer.

MICHAEL K. 
Rating:
3.0

I had a great experience with the customer service woman! Would highly recommend renting a uhaul from this location! Great service!

Carly H. 
Rating:
5.0

She was friendly and fast

Johnathan G. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
4.0

Customer did not leave a comment.

Tiffany Y. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Customer did not leave a comment.

Ian T. 
Rating:
5.0

I like using U-Haul for all my moving needs.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Checking in the trailer on a Sunday, using the app, was difficult. Better instructions and better programing would help a lot.

ARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

DARRYL P. 
Rating:
5.0

No comment

Eddie C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

They made it so easy to pick up and return as well as the Staff person who was so friendly and wanting to make sure I was happy!

Arlena M. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
4.0

Customer did not leave a comment.

sherri L. 
Rating:
4.0

Customer did not leave a comment.

WILLIE S. 
Rating:
5.0

People were very friendly and helpful with choosing the right trailer I needed.

Eric G. 
Rating:
5.0

It was a do it yourself 24 hour drop-off location. Box for rental contract visible. Thank you, Linda

Clifford M. 
Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

joe P. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

See above regarding return. Oh, the pickup site was the best Uhaul place I'd ever seen in my life!

CARL B. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

DAN G. 
Rating:
3.0

The person that helped us was very professional and this is no reflection on her. However, we felt like we were pressured into the more expensive insurance. The truck was very dirty on the outside and the windshield wiper was torn. The location was actually closed that week, and we were delayed in getting the truck.

Jimmy S. 
Rating:
1.0

Customer service and maintenance

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

After reading reviews, and having 3 unhelpful experiences with the folks at Precision on University Drive, I went to the Douglass Road location. I was treated with wonderful customer service and will use them again if the need arises.

Kalin K. 
Rating:
5.0

I believe her name was Carol?? She was an exceptional person with AWESOME customer service and there would be nothing she ever needed to improve on. I hit the jackpot when I randomly picked this establishment to rent my trailer.

John W. 
Rating:
5.0

The lady was very helpful

Stancey M. 
Rating:
3.0

Customer did not leave a comment.

Shemika W. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Very old truck

Alan H. 
Rating:
5.0

0

John K. 
Rating:
3.0

The location was easy to find and getting the truck out was not an issue. We followed the directions and obtaining the key to returning the vehicle was seamless! Thanks for a great experience!

David H. 
Rating:
5.0

Customer did not leave a comment.

Andre J. 
Rating:
4.0

The battery was dead before I pull off and I had to wait over 3 hours which resulted in a loss of money for me.

Royal H. 
Rating:
5.0

Customer did not leave a comment.

Bailey R. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

sarah T. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Ebony E. 
Rating:
5.0

I was in and out in a timely manor no problems staff very curtious will return

William W. 
Rating:
4.0

It is amazing that these trailers do not have a jack of some kind to lift the tongue of the trailer. I had to detach the trailer from my vehicle and then re-hitch the trailer to the vehicle (GMC Yukon 2-wheel drive). Lifting the trailer tongue was extremely difficult and resulted in a back injury of some kind. I will likely have to see a physician or chiropractor if the pain does not resolve in a few days. A trailer this size needs a jack!

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Keep doing what you are doing!

Robert F. 
Rating:
5.0

Great staff,

vincent S. 
Rating:
4.0

Customer did not leave a comment.

Donnish T. 
Rating:
5.0

Customer did not leave a comment.

stephen V. 
Rating:
5.0

Customer did not leave a comment.

SHANIQUEA R. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

A little difficult to find.

Oscar G. 
Rating:
5.0

For starters, we were supposed to get a confirmation call on Saturday and that never came. Called customer service and after on hold 45 minutes no one answered. Tried chat, got Matthew twice who was rude, unhelpful, and disconnected the chat twice (I have that screenshotted). Finally got a chat with someone else, he said we were confirmed. Arrived the next day to pick up and the app wouldn't let us, but gave us another number to call. Called that number and got a very helpful gentleman who said that location didn't set the truck for 24/7 pickup. Had to go to second location to pick up. On Sunday, I called the customer service number twice and got no answer either time with 30 minute waits both times. This was the most ridiculous experience I have ever had. NEVER using U-Haul again!

Brett R. 
Rating:
3.0

Customer did not leave a comment.

Derwin D. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
3.0

Clean the windows and floor from trash. The other dirt I can live with. The front end needed some live because of all the bugs.

Les W. 
Rating:
5.0

Thank y'all so much! I was able to get in and out very fast! Great customer service! God bless!

francis J. 
Rating:
5.0

Customer did not leave a comment.

SHENEQUA B. 
Rating:
5.0

Customer did not leave a comment.

loretta L. 
Rating:
4.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

SANDY M. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

The lady at the front was so kind and she walked us through the whole process. My first time ever renting a uhaul. Will definitely go back to this establishment for future needs.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

It was all good!

KEITH H. 
Rating:
5.0

Sales rep provided great customer service.

Gordon K. 
No reviews have been submitted for this location.

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