Customer Reviews for McCorvey Investments
(U-Haul Neighborhood Dealer)

358 reviews

2418 Douglass Rd   Nacogdoches, TX 75964

(936) 560-4377

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 560-4377

2418 Douglass Rd
Nacogdoches, TX 75964

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Jerry H. 
Rating:
5.0

Customer did not leave a comment.

joe P. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

See above regarding return. Oh, the pickup site was the best Uhaul place I'd ever seen in my life!

CARL B. 
Rating:
5.0

Customer did not leave a comment.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

DAN G. 
Rating:
3.0

The person that helped us was very professional and this is no reflection on her. However, we felt like we were pressured into the more expensive insurance. The truck was very dirty on the outside and the windshield wiper was torn. The location was actually closed that week, and we were delayed in getting the truck.

Jimmy S. 
Rating:
1.0

Customer service and maintenance

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

After reading reviews, and having 3 unhelpful experiences with the folks at Precision on University Drive, I went to the Douglass Road location. I was treated with wonderful customer service and will use them again if the need arises.

Kalin K. 
Rating:
5.0

I believe her name was Carol?? She was an exceptional person with AWESOME customer service and there would be nothing she ever needed to improve on. I hit the jackpot when I randomly picked this establishment to rent my trailer.

John W. 
Rating:
5.0

The lady was very helpful

Stancey M. 
Rating:
3.0

Customer did not leave a comment.

Shemika W. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

Very old truck

Alan H. 
Rating:
5.0

0

John K. 
Rating:
3.0

The location was easy to find and getting the truck out was not an issue. We followed the directions and obtaining the key to returning the vehicle was seamless! Thanks for a great experience!

David H. 
Rating:
5.0

Customer did not leave a comment.

Andre J. 
Rating:
4.0

The battery was dead before I pull off and I had to wait over 3 hours which resulted in a loss of money for me.

Royal H. 
Rating:
5.0

Customer did not leave a comment.

Bailey R. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

Justin K. 
Rating:
5.0

Customer did not leave a comment.

sarah T. 
Rating:
5.0

Customer did not leave a comment.

Kim G. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Ebony E. 
Rating:
5.0

I was in and out in a timely manor no problems staff very curtious will return

William W. 
Rating:
4.0

It is amazing that these trailers do not have a jack of some kind to lift the tongue of the trailer. I had to detach the trailer from my vehicle and then re-hitch the trailer to the vehicle (GMC Yukon 2-wheel drive). Lifting the trailer tongue was extremely difficult and resulted in a back injury of some kind. I will likely have to see a physician or chiropractor if the pain does not resolve in a few days. A trailer this size needs a jack!

RONALD L. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Keep doing what you are doing!

Robert F. 
Rating:
5.0

Great staff,

vincent S. 
Rating:
4.0

Customer did not leave a comment.

Donnish T. 
Rating:
5.0

Customer did not leave a comment.

stephen V. 
Rating:
5.0

Customer did not leave a comment.

SHANIQUEA R. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
4.0

A little difficult to find.

Oscar G. 
Rating:
5.0

For starters, we were supposed to get a confirmation call on Saturday and that never came. Called customer service and after on hold 45 minutes no one answered. Tried chat, got Matthew twice who was rude, unhelpful, and disconnected the chat twice (I have that screenshotted). Finally got a chat with someone else, he said we were confirmed. Arrived the next day to pick up and the app wouldn't let us, but gave us another number to call. Called that number and got a very helpful gentleman who said that location didn't set the truck for 24/7 pickup. Had to go to second location to pick up. On Sunday, I called the customer service number twice and got no answer either time with 30 minute waits both times. This was the most ridiculous experience I have ever had. NEVER using U-Haul again!

Brett R. 
Rating:
3.0

Customer did not leave a comment.

Derwin D. 
Rating:
5.0

Customer did not leave a comment.

Tony B. 
Rating:
3.0

Clean the windows and floor from trash. The other dirt I can live with. The front end needed some live because of all the bugs.

Les W. 
Rating:
5.0

Thank y'all so much! I was able to get in and out very fast! Great customer service! God bless!

francis J. 
Rating:
5.0

Customer did not leave a comment.

SHENEQUA B. 
Rating:
5.0

Customer did not leave a comment.

loretta L. 
Rating:
4.0

Customer did not leave a comment.

Donna M. 
Rating:
4.0

Customer did not leave a comment.

George K. 
Rating:
5.0

Customer did not leave a comment.

SANDY M. 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

The lady at the front was so kind and she walked us through the whole process. My first time ever renting a uhaul. Will definitely go back to this establishment for future needs.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Stephen V. 
Rating:
5.0

Customer did not leave a comment.

Sam W. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

It was all good!

KEITH H. 
Rating:
5.0

Sales rep provided great customer service.

Gordon K. 
Rating:
5.0

Customer did not leave a comment.

George H. 
Rating:
5.0

Customer did not leave a comment.

Dan M. 
Rating:
5.0

Had to return equipment (toe dolley) because my truck broke down. NO help from this location. She tried but company said no. Very disappointing! I like this location and will use her again...because she tried to help. NOT happy with her district manager at all !!!!!!!

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

There was less gas in the truck than what I was told.

Casey P. 
Rating:
5.0

Very Friendly Location, Good Customer Service

SANDY M. 
Rating:
4.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Nothing great customer service

GARY W. 
Rating:
5.0

Customer did not leave a comment.

Barbara S. 
Rating:
5.0

Customer did not leave a comment.

Don N. 
Rating:
5.0

I would definitely recommend your u-haul services to others. Very nice staff, they got me in vehicle quickly and was very understanding when I needed it for more time, thank you

Vickta M. 
Rating:
5.0

Everything went fine.....great lady to work with!

JANET V. 
Rating:
5.0

Friendly, efficient, quick

Scott H. 
Rating:
5.0

Very User friendly location

SANDY M. 
Rating:
5.0

Customer did not leave a comment.

diana R. 
Rating:
5.0

Very Friendly Location

SANDY M. 
Rating:
5.0

Very friendly U-Haul location

SANDY M. 
Rating:
4.0

Customer did not leave a comment.

Stantong G. 
Rating:
5.0

Tania went over & above. We had an issue with our hitch electrical connection, she stayed after hours so we were able to get the connection repaired and pick up our U-Haul trailer. She knew how important it was for us to get back to NJ in a timely manner. Her customer service skills are awesome! She is very thoughtful and truly cares!

Jennifer S. 
Rating:
3.0

We just dropped off, no personnel there.

mike O. 
Rating:
4.0

The attendant was very helpful in advising me how to make this experience economical and efficient. I would definitely go back to this location in the future and recommend the business to others.

Lawrence L. 
Rating:
4.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Randy H. 
Rating:
3.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

Franklin W. 
Rating:
4.0

Customer did not leave a comment.

loretta S. 
Rating:
3.0

Service was excellent. Only reason I rated them average is the lack of supplies.

John B. 
Rating:
4.0

Customer did not leave a comment.

Katrina S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIE C. 
Rating:
5.0

Customer did not leave a comment.

KARL G. 
Rating:
5.0

Office was very well organised. And my trailer was easy to find on the lot.

Colten B. 
Rating:
4.0

Customer did not leave a comment.

Gary R. 
Rating:
4.0

Customer did not leave a comment.

bill Z. 
Rating:
5.0

Entire process went smoth.

Jimenez B. 
Rating:
5.0

Very nice and helpful great service

Mark J. 
Rating:
5.0

Lady that checked me in was very friendly and helpful

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
4.0

In the process of moving, my truck broke down and I had to make arrangements for a friend to help me finish moving. I was supposed to return the trailer back to Beaumont, but was unable to. Your scheduling agent did a fantastic job of working with me and found a different location that was very covienient to drop the trailer off .

ASHTON D. 
Rating:
3.0

Customer did not leave a comment.

Chemane J. 
Rating:
5.0

you could rent more driveable uhauls if they weren't so costly on the milage

Troy S. 
Rating:
3.0

They were not open. We parked the truck on 12/31/17 and placed the keys in the drop box

michelle M. 
No reviews have been submitted for this location.

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