Customer did not leave a comment.Timothy C.
Customer Reviews for McDaniels Storage
(U-Haul Neighborhood Dealer)
Alexander City, AL 35010
Services at this Location:
- Mon-Tue: 8 am - 4 pm
- Wed: 8 am - 12 pm
- Thur-Fri: 8 am - 4 pm
- Sat: 8 am - 12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Timothy C.
There were no blankets and hence the cost was meant to be removed. I was billed for 1 blanket / moving pad, however. Dropping off the trailer was very frustrating as the app would insist on taking a fresh photo, but none would upload. 30 minutes of trying ro use the app followed by 5 minutes on a call with an agent...Chris M.
Thanks for providing me with your equipment!veronica H.
I think the price was expensivejames R.
Customer did not leave a comment.Ann D.
Helpful staffJohn B.
I have rented many times from uhaul i am always offered insurance and decline. At tgis location i was not offered insurance and it was just added to my bill witgout my acceptance. I was tikd when i queatuoned tgis on my return rhat most people juat get it and she doesnt jave to ask.Anthony L.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.GERALD H.
Customer did not leave a comment.WILLIAM D.
Customer did not leave a comment.BONNIE D. | Overall Experience
Loading ramp not secured to truck when extending. Seems to be a short/steep ramp.Charles O.
Customer did not leave a comment.Marty W.
Owners/employees are very helpful and friendly. Great customer service.Diana T.
Just be y'alls self...you guys made it easy.. Ty Mc Daniel's storage in Alexander City, AlaJOHN C.
Quick drop service and friendly help.Kenneth W.
This is an excellent, friendly & helpful dealer.Ken C W.
Service was great.Dr. Melvin E.
The day before we were to pick up the truck, we were informed there was no truck at the loction and that we would have to drive to another town to get the vehicle. Since we had already arranged for help this was not workable.Was told we could pick up truck one day early at no charge.When we turned truck in we were charged the extra day.Robert W.
Great experiences every time I deal with McDaniel's Storage!!!!Ricky M.
Customer did not leave a comment.Carolyn L.
Customer did not leave a comment.JAMES T.
Customer did not leave a comment.Christopher C.
Customer did not leave a comment.LARRY M.
Customer did not leave a comment.rachel F.
This location was fine, but the problem was with U-Haul! When we went to pick up unit after hours, we not able to go thru system to unlock box to get the keys because the system was down, which made come back a second time. It also took well over an hour to get some on the line and go thru the process to get the keys.This is a very poor way to operate.Carl G.
Customer did not leave a comment.Mia C.
Customer did not leave a comment.Brigid C.
The personnel at this location was very friendly. I will definitely return there for future business.Jason T.
Customer did not leave a comment.William B.
Customer did not leave a comment.Ruth N.
Customer did not leave a comment.alan B.
Customer did not leave a comment.Timothy B.
Great service. Met me outside and was an easy process.Hagan M.
Customer did not leave a comment.Mequita M.
Customer did not leave a comment.James C.
Customer did not leave a comment.Terry L.
Storage unit was spacious and clean. In a climate controlled unit. Easy to locate. Enough space to navigate with a 20' UHaul Truck. Able to return truck to main location less than 0.5 miles away.Adrian C. | Reservation
Drop off location could not return my equipment the same dayAdrian A.
Customer did not leave a comment.James K.
Customer did not leave a comment.ronnie L.
Customer did not leave a comment.NYOKA B.
above and beyond on every scale.Randy K.
Customer did not leave a comment.Leslie B.
There are two location for McDaniels Storage. The one I found was on 280 with a HUGE sign that read "McDaniel's Storage." However the actual U-Haul drop off place was down the road further with an sign that simply reads McDaniel's. I found this out weeks later after not finding anyone at the drop off location office even when it said they should be open. If you come from the North on 280 you can easily drop off at this wrong "McDaniel's Storage." I called Uhaul and they did not say anything about this problem either when I tried to drop the Van off.Travis M.
Customer did not leave a comment.Shronika B.
Customer did not leave a comment.willie K.
Make sure you take pictures of your gas meter and mileage. They charged for gas when I have proof it was not what they said.Michelle B.
I reserved and confirmed a 26' truck and when I go there the only truck available was a 20' truck...Not a big deal but when I got my bill I had extra charges for mileage that would should not have been charged, as I had to make two trips as a result of the shorter truck, not to mention more gas and I had to pay my movers for more hours...This was not my fault and I do not agree with the extra mileage charge as I told the location when I picked the truck up, that I would take the shorter truck, but should not be charged for extra miles if I could not make it in one trip as I had planned with the larger truck... Amazing!!!John J.
1/2 tank of gasolineJOHN J.
Customer did not leave a comment.Joshua B.
I would like to speak with a representative.Wanda R.
Not a huge problem but we are much closer to Walls Uhaul so we had to drive 26 miles to pick the truck, drive it back to our house (26 miles) and then early the next morning drive right by it again.Ted W.
Have your app working before I drive 6 hours !!!Kelsey K.
Customer did not leave a comment.Julie J.
Train staff to be problem solvers. Not lazy and uninterested in helping.Mile O.
Customer did not leave a comment.MARK A.
First of all and most important, LET THE CUSTOMER KNOW WHEN THEY ARE NOT GOING TO RETURN THE RENTAL TO THE ORIGINAL PLACE OF RENTING THEY WILL CHARGE YOU TRIPLE THE PRICE. Even if the contract clearly states, â€œIf not returning to original place of rental call the 1-800 number and let them know where you are returning it. Know where on the contract, 1-800 number or the person that rented it to me and the person I returned it to communicated that there is a triple charge for NOT bringing it back to the original place where I rented it. I rented a 12 foot cargo trailer in Alexander City Alabama and renturned it in Tuscaloosa Alabama. The price was suppose to be $38.00 a day. I needed it for two days. Simple math says that's $76.00 give or take a dollar or two for taxes. Know one gave me a receipt, they said it would be e-mailed. When I got the e-mail my invoice was $224.00. I was blown away, called customer service, made a claim for a dispute. Three days later a simple e-mail came saying that they did nothing wrong and the charges were correct. I rent trucks and trailors every month from U-Haul and never had a problem. My job requires I do exterior and interior clean outs and the trucks are a nessecity for me. I didn't feel remotely like a VALUED CUSTOMER. I was simply another number to them. My question is who would EVER pay triple for anything if they knew they have an option to return to the original rental location? I was never even told of the charges until I recieved the e-mailed invoice. The drive from Alexander City to Tuscaloosa was around three hours. I'm still blown away that I was taken advantage of and never told of this â€œtriple chargeâ€ when I was renting it and returning it. NOT A HAPPY CUSTOMER AND I WILL TAKE MY BUSINESS ELSE WHERE FROM NOW ON. Check your rental agreements!!!!! Crazy thing is that it says, â€œ if your not returning it to the original rental place call the 1-800 and let them know where it will be returned.â€ KNOW WHERE IN THE AGREEMEMT DOES IT SAY â€œTRIPLE CHARGEâ€MICKEY M.
Customer did not leave a comment.CRYSTAL J.
Customer did not leave a comment.Amanda S.
Customer did not leave a comment.Austin J.
Customer did not leave a comment.Jason K.
This was a very old Uhaul that was not clean.Minnie J.
Customer did not leave a comment.Harlan S.
Customer did not leave a comment.Emily M.
Customer did not leave a comment.Debbie T.
Customer did not leave a comment.Patrick M.
45 minutes away when many Uhaul locations in same town i live in. Didn't have all equipment I paid for. Extra charges when i got there. Average 50 dollars more than quoted the night before!Jennifer D.
Customer did not leave a comment.Anthony B.
Customer did not leave a comment.Thomas V.
Keep doing what you're doing, continue to value your customers.Cyrus J.
CLOSES AT NOON ON WEDNESDAYSCOTT S.
The Help here were great to deal with, the Staten Island location should be half as good and that would be a massive upgrade to what they are now.Robert C.
Such nice people. They had everything ready for us when we arrived that morning. Very efficient. Would definitely recommend.Craig F.
Customer did not leave a comment.CAULIE C.
Customer did not leave a comment.william P.
Customer did not leave a comment.Marla J.
Very good and easy.Cathy H.
Make the slots in the side brackets larger to accommodate the newer tie down straps. Opening are too small.Ken F.
Customer did not leave a comment.lisa S.
Customer did not leave a comment.nora K.
Customer did not leave a comment.Laurie B.
A very nice, efficient experience.Thomas M.
The key slot was not visibleMARCUS J.
Customer did not leave a comment.Abigail E.
Great people to work with in getting rental!LESLIE S.
Excellent overall! Great and friendly people.Melvin E.
The Alex City location was very nice - however, it was extremely frustrating to have reserved and pre-paid for a truck to pick up in Auburn, AL and plan movers and helpers around that reservation, only to be informed via text message the night before pickup that I would have to drive over an hour away to pick up the truck instead of my reserved location. This meant starting our move two hours later than planned and that meant rescheduling hired helpers, travel plans and location plans.RIA S.
very friendly, will use againTimothy B.
Staff at this location were nice. Our problem was not with the location but with the transit department that arranged the pick up. I spoke with Nicole who was very rude when I was trying to get a location closer to where we were because they did not have a truck where I had requested. Tia was who I spoke with who was most helpful. So we ended up driving 2 hours out of the way to get the truck and a doley (which did not work). This was an exhausting experience and I will probably spend extra money to go with a more reliable company next time.CHRISTOPER B.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.JASON O.
Customer did not leave a comment.CLINT W.
Customer did not leave a comment.ADAM S.
None necessarySYLVIA H.
The service I received from McDaniel's was more than I expected. Everyone was awesome and if I ever need a Uhaul again MCDANIEL'S STORAGE WILL BE THE PLACE FOR ME.LETRICIA K.
Customer did not leave a comment.MINDY K.