Customer Reviews for McDaniels Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of McDaniels Storage

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Mequita M. on

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Michael G. on

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Nothing

James C. on

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Terry L. on

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Adrian C. on

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Storage unit was spacious and clean. In a climate controlled unit. Easy to locate. Enough space to navigate with a 20' UHaul Truck. Able to return truck to main location less than 0.5 miles away.

Adrian A. on

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Drop off location could not return my equipment the same day

James K. on

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ronnie L. on

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NYOKA B. on

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Randy K. on

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above and beyond on every scale.

Leslie B. on

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Travis M. on

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There are two location for McDaniels Storage. The one I found was on 280 with a HUGE sign that read "McDaniel's Storage." However the actual U-Haul drop off place was down the road further with an sign that simply reads McDaniel's. I found this out weeks later after not finding anyone at the drop off location office even when it said they should be open. If you come from the North on 280 you can easily drop off at this wrong "McDaniel's Storage." I called Uhaul and they did not say anything about this problem either when I tried to drop the Van off.

Shronika B. on

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ANGELA K. on

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easy to get in/easy to get out. friendly staff willing to help

willie K. on

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Michelle B. on

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Make sure you take pictures of your gas meter and mileage. They charged for gas when I have proof it was not what they said.

John J. on

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I reserved and confirmed a 26' truck and when I go there the only truck available was a 20' truck...Not a big deal but when I got my bill I had extra charges for mileage that would should not have been charged, as I had to make two trips as a result of the shorter truck, not to mention more gas and I had to pay my movers for more hours...This was not my fault and I do not agree with the extra mileage charge as I told the location when I picked the truck up, that I would take the shorter truck, but should not be charged for extra miles if I could not make it in one trip as I had planned with the larger truck... Amazing!!!

JOHN J. on

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1/2 tank of gasoline

Joshua B. on

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Wanda R. on

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I would like to speak with a representative.

Ted W. on

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Not a huge problem but we are much closer to Walls Uhaul so we had to drive 26 miles to pick the truck, drive it back to our house (26 miles) and then early the next morning drive right by it again.

Kelsey K. on

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Have your app working before I drive 6 hours !!!

Julie J. on

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Mile O. on

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Train staff to be problem solvers. Not lazy and uninterested in helping.

MARK A. on

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MICKEY M. on

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First of all and most important, LET THE CUSTOMER KNOW WHEN THEY ARE NOT GOING TO RETURN THE RENTAL TO THE ORIGINAL PLACE OF RENTING THEY WILL CHARGE YOU TRIPLE THE PRICE. Even if the contract clearly states, “If not returning to original place of rental call the 1-800 number and let them know where you are returning it. Know where on the contract, 1-800 number or the person that rented it to me and the person I returned it to communicated that there is a triple charge for NOT bringing it back to the original place where I rented it. I rented a 12 foot cargo trailer in Alexander City Alabama and renturned it in Tuscaloosa Alabama. The price was suppose to be $38.00 a day. I needed it for two days. Simple math says that’s $76.00 give or take a dollar or two for taxes. Know one gave me a receipt, they said it would be e-mailed. When I got the e-mail my invoice was $224.00. I was blown away, called customer service, made a claim for a dispute. Three days later a simple e-mail came saying that they did nothing wrong and the charges were correct. I rent trucks and trailors every month from U-Haul and never had a problem. My job requires I do exterior and interior clean outs and the trucks are a nessecity for me. I didn’t feel remotely like a VALUED CUSTOMER. I was simply another number to them. My question is who would EVER pay triple for anything if they knew they have an option to return to the original rental location? I was never even told of the charges until I recieved the e-mailed invoice. The drive from Alexander City to Tuscaloosa was around three hours. I’m still blown away that I was taken advantage of and never told of this “triple charge” when I was renting it and returning it. NOT A HAPPY CUSTOMER AND I WILL TAKE MY BUSINESS ELSE WHERE FROM NOW ON. Check your rental agreements!!!!! Crazy thing is that it says, “ if your not returning it to the original rental place call the 1-800 and let them know where it will be returned.” KNOW WHERE IN THE AGREEMEMT DOES IT SAY “TRIPLE CHARGE”

CRYSTAL J. on

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Amanda S. on

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Austin J. on

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Jason K. on

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Minnie J. on

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This was a very old Uhaul that was not clean.

Harlan S. on

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Emily M. on

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Debbie T. on

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Patrick M. on

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Jennifer D. on

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45 minutes away when many Uhaul locations in same town i live in. Didn't have all equipment I paid for. Extra charges when i got there. Average 50 dollars more than quoted the night before!

Anthony B. on

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Thomas V. on

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Cyrus J. on

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Keep doing what you're doing, continue to value your customers.

SCOTT S. on

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CLOSES AT NOON ON WEDNESDAY

Robert C. on

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The Help here were great to deal with, the Staten Island location should be half as good and that would be a massive upgrade to what they are now.

Craig F. on

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Such nice people. They had everything ready for us when we arrived that morning. Very efficient. Would definitely recommend.

CAULIE C. on

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william P. on

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Marla J. on

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Cathy H. on

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Very good and easy.

Ken F. on

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Make the slots in the side brackets larger to accommodate the newer tie down straps. Opening are too small.

lisa S. on

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nora K. on

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Laurie B. on

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Thomas M. on

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A very nice, efficient experience.

MARCUS J. on

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The key slot was not visible

Abigail E. on

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LESLIE S. on

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Great people to work with in getting rental!

Melvin E. on

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Excellent overall! Great and friendly people.

RIA S. on

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The Alex City location was very nice - however, it was extremely frustrating to have reserved and pre-paid for a truck to pick up in Auburn, AL and plan movers and helpers around that reservation, only to be informed via text message the night before pickup that I would have to drive over an hour away to pick up the truck instead of my reserved location. This meant starting our move two hours later than planned and that meant rescheduling hired helpers, travel plans and location plans.

Timothy B. on

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very friendly, will use again

CHRISTOPER B. on

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Staff at this location were nice. Our problem was not with the location but with the transit department that arranged the pick up. I spoke with Nicole who was very rude when I was trying to get a location closer to where we were because they did not have a truck where I had requested. Tia was who I spoke with who was most helpful. So we ended up driving 2 hours out of the way to get the truck and a doley (which did not work). This was an exhausting experience and I will probably spend extra money to go with a more reliable company next time.

GARY B. on

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JASON O. on

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REGINA S. on

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Very clean and new facility, plenty of space. I will use again for sure.

CLINT W. on

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ADAM S. on

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SYLVIA H. on

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None necessary

LETRICIA K. on

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The service I received from McDaniel's was more than I expected. Everyone was awesome and if I ever need a Uhaul again MCDANIEL'S STORAGE WILL BE THE PLACE FOR ME.

MINDY K. on

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ISAAC C. on

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Overall it was fine no real complaints. But they forgot to blow.the box out so I had to stand there and wait it made me late for my appointment. They prices are higher there then my area too. But nothing serious would use again.

MADISON M. on

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GEORGE N. on

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Lisa O. on

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Great place ...so helpful and friendly

JAMES L. on

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Excellent and swift service for turn in of my U-Haul rental truck.

Edward P. on

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Jeff B. on

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HARRY P. on

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Preston C. on

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Laura C. on

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Donna E. on

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can't think of a thing ! The staff was kind and professional even stayed open until I could get there from across town. Will use again in the near future.

DUANE P. on

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The lady that took my reservation and sent on to Uhaul . Com was so caring and helpful. I was so glad that McDaniel's had a truck for us. The whole experience with them was great.

WOLFORD P. on

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Nice folks here. Very helpful.

DENNIS L. on

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Ralph B. on

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REBECCA T. on

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SHARON J. on

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Have had more than one good experience with this location. Always pleasant to work with and go out of their way to make sure we get what we need.

EDWARD C. on

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WESLEY M. on

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THOMAS K. on

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JIMMY B. on

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HOLLY W. on

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CORT F. on

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ashley T. on

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CAROL P. on

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I will use both locations again.

AMANDA H. on

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I tried to pick up in Oxford, Al and had to go Alexander City to pick one.

STEPHAN K. on

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GREGORY B. on

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MARTIN R. on

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people at drop off location we extremely gracious, they even unhooked the car hauler and took it to the parking space for me.

JENNIFER C. on

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timothy O. on

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The truck's air conditioning wasn't working properly. 89 cents a mile is too much especially when the client is paying for the gas.

Karen E. on

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Linda W. on

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Really an easy location -- name was mounted where you could see it. Owner was very nice.

Marycatherine R. on

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RAYMOND C. on

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JACKSON H. on

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Excellent service?

Jeffrey W. on

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I turned in the rental one day and 20 miles short of 2-day 164 mile authorization. The vehicle had slightly over a half tank when I picked it up. I replaced the fuel level to just over a half tank within 5 miles of drop off location. The next morning I had a charge against my credit card for $37.22 only to find out McDaniels had reported the fuel level at a half tank. Because this was not recorded as just over half a tank I was charged $3 for a gal of gas and $34.77 in service fees. Of course the drop off location was closed when I dropped the rental off so I couldn't argue my case face to face. Contacting customer service was no better-acted like they could care less and never followed up with my call. I'll never use U-Got-Hauled again! Being in the military, I have many opportunities to share my experience with my friends and you can bet I will.