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DAVID H
Customer Reviews for McDaniels Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
McDaniel storage is a great place to store your belongings. They helped to ensure any theft by installing fences and cameras. I had peace of mind knowing my belongs were safe. Convenient paying online also.
JACQUELINE C | Overall ExperienceEquipment was not in truck
corderrick dEasy access for dropping off a truck and trailer combination. Friendly and helpful people.
JUDI CGreat facilities and a friendly staff, always working to help the customer.
Richard F | Overall ExperienceNot much - all my needs were met perfectly.
RICHARD FThey were closed
dennis sAmple parking space & a visible key drop box.
Judy TThe location system needs work.... I had to go inside and complete the process instead of using the app, since it was unable to verify my location and I was at the location.... As for McDaniel's facilities, nothing but awesome.. I personally know Stick and David and they're doing a great job and if I ever need a unit again I'll be going to see them every time....
Donald PThe truck had some damage. These things would give the driver more confidence. I took photos before leaving but still the Uhaul ownership should note this damage and check it off on the rental. Other than that the 26’ truck drives great. Prefer it to be a diesel for mileage being paying per mile and fuel cost. My pick up truck gets better but you don’t offer a large trailer to haul with.
RICHARD KI have been extremely pleased with this facility and the people.
jerry s | Overall ExperienceNothing
jerry sExcellent staff that is customer service oriented
Dwight B | Overall ExperienceGood
RANDY GI will definitely use y'all again.
Carey M | Overall ExperienceGreat folks and good experience
Jim CNothing
Kent LMcDaniel always does a good job
DEVEREAUX WHow someone treats you is what stands out , especially after giving them your money !!!!
Randi H | Overall ExperienceThe drop off was Outstanding !!! No need to say anything else. They were friendly, helpful, and got me out of there quickly. 5 stars !!!
Larry pHave not received my refund yet
Arthur TEasy in and out, will do again!
John EGreat storage units in 2 locations. Always clean and easily accessible. I would definitely use them again in the future.
Adrian C | Overall ExperienceWalked in, checked vehicle and was out in 5 minutes.
Raul SEmployees are a delight
Mike HDon’t know how it could have been better
Phillip GKeep doing the same
Mike HThey said they never received the truck back.
Yvonne SGreat location everyone is very nice.
James CJust keep doing what you always do for the customers. Fast and friendly service!
Michael WNone at this time.
Marty WEverything was very professional from scheduling to pickup and drop off was great!!!!
Joe KMcDaniels is a great storage facility. I think it rained eight inches in a small amount of time while I had storage and no leaks or issues. Staff is courteous, helpful and you can trust them. Will definitely use again.
Todd H | Overall ExperienceMcDaniel Storage was clean, well maintained and very secure. Excellent experience overall.
David S | Overall ExperienceUnbeknownst to me, this location was closed on Sunday which was my date to return. I dropped the truck off easily with no issues, the location is nice and convenient, but I received an email later that day saying that they had not received my equipment and I was being charged extra. I called and was on the phone for over an hour trying to get it resolved. Everyone I talked to at Uhaul was frustratingly unhelpful and I was on hold for 99% of it. Turns out, the only issue was that the place was closed and my return had not been processed. The email was automated and I had to wait until the next day to find out if Uhaul was going to charge me extra. Very frustrating! Uhaul needs to fix this glitch in their after hours system so it doesn’t happen to someone else.
Susan WThe staff at McDaniels were great and stayed a little over their closing time to assist me. The need for them to stay was because Uhaul changed my pick up location and failed to notify me. I arrived at the location that was in my original order and it was closed down! Fortunately someone from McDaniels called me that morning and I learned about the location change when I called her back. I had to drive to the next town (25 minutes I had not planned for) and inconvenienced their wonderful staff because Uhaul representatives failed to do their job. This is unacceptable!
Whitney WGreat service!!!
Scotty SPick up location changed less than 24 hours prior to reservation. Showed up to Gun Depot & Pawn, who said order changed and that I needed to back track 5-10 miles to get the truck.
Stacy Dgreat experience friendly and courteous staff very family atmosphere
Greg MQuickest Uhaul Pickup I've ever had. great service.
Jonathan SFriendly and helpful with decent prices.
denise tWry friendly and helpful
David SVery clean and area around was well maintained. Friendly people that run it.
Bernie M | Overall ExperienceGreat folks
michael bThere were no blankets and hence the cost was meant to be removed. I was billed for 1 blanket / moving pad, however. Dropping off the trailer was very frustrating as the app would insist on taking a fresh photo, but none would upload. 30 minutes of trying ro use the app followed by 5 minutes on a call with an agent...
Chris MThanks for providing me with your equipment!
veronica hN/A
David VI think the price was expensive
james rHelpful staff
John BI have rented many times from uhaul i am always offered insurance and decline. At tgis location i was not offered insurance and it was just added to my bill witgout my acceptance. I was tikd when i queatuoned tgis on my return rhat most people juat get it and she doesnt jave to ask.
Anthony LLoading ramp not secured to truck when extending. Seems to be a short/steep ramp.
Charles OOwners/employees are very helpful and friendly. Great customer service.
Diana TJust be y'alls self...you guys made it easy.. Ty Mc Daniel's storage in Alexander City, Ala
JOHN CQuick drop service and friendly help.
Kenneth WThis is an excellent, friendly & helpful dealer.
Ken CService was great.
Dr. MStorage unit was spacious and clean. In a climate controlled unit. Easy to locate. Enough space to navigate with a 20' UHaul Truck. Able to return truck to main location less than 0.5 miles away.
Adrian C | Reservationeasy to get in/easy to get out. friendly staff willing to help
ANGELA K | Overall ExperienceFast and simple. Storage was roomy enough and clean. I can access storage anytime I need.
Privacy R | First ImpressionsAwesome CS Very friendly. I really appreciate how they went above and beyond to makr sure I had a unit available.
Privacy R | First ImpressionsAn older facility but clean and very reasonable rates.
Privacy R | First ImpressionsFound the unit to be very clean and dry. However, would suggest installation of more exterior lighting.
Privacy R | First ImpressionsVery clean and new facility, plenty of space. I will use again for sure.
REGINA S | First ImpressionsThe person that I spoke with was very nice and friendly. She was willing to provide all the help I needed.
Privacy R | First ImpressionsVery nice and friendly owners, storage room was clean and secure.
Privacy R | First Impressions