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HEATHER T
Customer Reviews for Mcdowell Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The representative was informative , courteous, and professional.
VICKEY Bnothing
Eddie WThere's nothing to improve everything is perfect great customer service the U-Haul truck was clean and we had a awesome person who attend to us Michael was awesome he has so much experience all the way around tell him thank you for greeting us with a small and with respect tell him we said thank you we're coming back again in June and we want to have him to wait on us
RONALD RI had problems returning the truck using the app but I called and customer service was wonderful.
Mark CI was very pleased and happy with the service I received at this location as well.
TOD HI did not even use the truck literally didn't even crank it up and was still charged almost $70 dollars. They where not willing to work with me. Also was still charged for insurance. Lack of communication and not people friendly.
Deonte SI thought I had a good experience with U-Haul. I bought the car hauler back before the time allowed and the Manager checked the unit back in. The agent was friendly and very helpful. UNTIL I checked my bank account. There was an additional charge from U-Haul for $105.74. The extra showed a late fee for $20.00 and another charge for leasing the unit. Reminding you I used the unit for 3 hours total and the hauler was back to the store location before noon when the store closed. Now the charge was $191.49. When I original spoked to the another agent on the phone to make the reservation, the charge was $85.42. I paid the $85.42 when I picked the car hauler. NOTHING was said $85.75 was a down payment. I emailed U-Haul customer service about the overcharge for the U-Haul car hauler. I heard NOTHING back from customer service. Not a thank you for the receiving my e-mail for the complaint. Or we're get back to me with a reply. I've used U-Haul in the past and did not have any issues regarding the charge for the units. I'm very disappointed with U-Haul.
ADAM AGreat location and very customer friendly felt like home
ROBERT TThis guy is the best in the business. He deserves higher pay. Great customer service.
KATRINA GThey get over don’t go to them !!! I didn’t get none of my money back they scam !! I didn’t even go nowhere when I moved
BRIANNA LEverything was done in an professional manner. Very polite and friendly.
IDA DJust dropped off and put Key in box but guy on the phone was super helpful.
Howard MBest in the business. These guys are very professional and knowledgeable
TIM GEmployee was very friendly and helpful
Sharon SExcellent UHaul location to rent from (600 So. 18 Street, Waco,Ts). Highly recommend!!! The check-in gentleman was kind and knowledgeable. He explained everything perfectly and made our whole moving process a breeze. Many thanks!!
Lanette SThis location was friendly and professional.
Sean BGreat Customer Service. Friendly pick up and return.
Keisha CWe received the best customer service at this location. Everything was explained in details on how to safely use the equipment. Definitely would recommend to family and friends.
ron HThere is nothing to improve on here he took the best care of any other uhaul place i have been
charles sMike was Friendly , Fast and Efficient !!
VINCENT BThis vehicles a/c unit stopped operating about halfway from my destination. It was very hot inside the vehicle, with temperatures above 100 degrees. I arrived at the location in Waco, Tx. around 6:30pm. and wanted to discuss the issue and possibly reimbursement, but the office was closed. It would have been nice to be able to discuss the a/c problem.
Ronald BMr. McDowell was excellent to deal with... extremely happy with our choice. He made everything easy. Thank you
Rob GThank you ‘.
LATONYA RMike was fantastic and a pleasure to do business with. I would absolutely rent here again.
Johnny VThis was where I finally got a truck. It was the only location I went to that was actually friendly and helpful! Overall, I had to go to 4 different locations to pick up a reservation that I made weeks ago and reserved with a credit card! The first one got moved to a different one. That one was the wrong one or got moved again or something, so I had to go to yet another one. That one had the trailer but not the truck, so I had to go to another one all the way downtown, get the truck, then go back to #3, get the trailer, then go all the way back to my home - which is across the street from the original location by the way. Plus, they were "out" of the dolly and blankets I reserved. Why did I even bother???
Edward FFriendly and professional. Michael was helpful and accommodating and the van was spotless easy to use. I highly recommend.
kelley dThe representative was very nice and very knowledgeable about all of my Uhaul questions. This was the best rental experience ever.
Donnia HNice friendly people I would recommend. Very easy and convenient
Stacy FAll went well
Dennis HThe gentleman who helped me was VERY friendly and professional. He was patient and kind. I was very happy with this location and the vehicle.
Gary CTest your vehicles beforehand so they don’t break down on people
Celia MNothing
Ceci HThere was no staff
Sarah WDropped off after hours. Got charged for gas and we refilled to the level at pickup. Uhauls fault, not McDowell
Denise VIt would be better if you could put a dolly in the vehicle. But appreciate Mr.McDowell
Linda CThe man that ran this location was wonderful. This was the third location I had been sent too for my reservation pickup. You need more folks like him and Nikki in customer service .
Douglas Sif a customer reserve a dolly with the truck, please make sure it is on the truck. I reserved one and there was not on the truck. We had to lift the boxes.
Sandra GThe gentlemen here took great care of me with this rental need. I wasn't renting a huge truck or trailer, just needed a utility dolly to help move my daughter into her apartment at Baylor. Best decision made that day! Made the effort super easy instead of manually carrying one box a time from parking garage to elevator to the apartment.
JASNN BNothing, as soon as I walked in the door I was helped and received vehicle then...excellent customer service.
roosevelt cThey weren't open so I don't have anything good or bad to say.
FINIS BOur appointment time went smoothly. The gentlemen in charge was very helpful, friendly and knowledgeable.
Ann PThe attendant was very knowledgeable and professional. He is doing his job real well. Great representative of your company.
Timothy GIn the event assistance was needed, there was no one at the location to help.
LISET KIt was a pleasure doing business here. Very courteous and great conversation. I highly recommend this establishment.
Russell FThe location was dark and a drunk male was laying next to the lock box and I was scared to get out my car. This location needs lights at night and or security.
Anita HEverything was very good & Mr. McDowell was very helpful! Thank you, Terry Burke
RICHARD BThe owner/operator of this facility is very friendly and helpful. Thank you.
MATTHEW POnline program was awkward and very slow... will avoid in future
Patrick Fcheck in and return was made very easy. a very enjoyable experience
STANLEY KQuick and friendly processing of rental.
Joel JMr. Mike McDowell was so kind and considerate - he stayed at his place of business specifically for me and the reservation I had, even with a bad storm having hit Waco earlier that day. He was kind enough to hook up the trailer, showing my son and I how everything was to be done and answering our questions. He was very professional and kind through the return process as well. Really appreciate Mr. McDowell.
CARSON GGreat experience
Gregory TThe man who accepted the truck was incredibly friendly and helpful. Highly recommend this location.
Deborah GDropped the trailer off after-hours. I would not have been confident I was in the right place if not for the other UHaul trailers around the lot. Left the paperwork in the box like the instructions said, and it was processed early the next morning. No complaints, just very little interaction with them.
DAVID D