Customer Reviews for Mcdowell Service Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mcdowell Service Center

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CARSON G.
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Mr. Mike McDowell was so kind and considerate - he stayed at his place of business specifically for me and the reservation I had, even with a bad storm having hit Waco earlier that day. He was kind enough to hook up the trailer, showing my son and I how everything was to be done and answering our questions. He was very professional and kind through the return process as well. Really appreciate Mr. McDowell.

Celeste G.
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Customer did not leave a comment.

kim F.
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Hilario T.
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Gregory T.
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Great experience

Deborah G.
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The man who accepted the truck was incredibly friendly and helpful. Highly recommend this location.

Alex E.
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Customer did not leave a comment.

David O.
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Customer did not leave a comment.

Scott F.
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Thad H.
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Customer did not leave a comment.

DAVID D.
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Dropped the trailer off after-hours. I would not have been confident I was in the right place if not for the other UHaul trailers around the lot. Left the paperwork in the box like the instructions said, and it was processed early the next morning. No complaints, just very little interaction with them.

Rachael L.
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Customer did not leave a comment.

Brian Y.
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Mike, the owner of this location, has been in Waco his entire life. He is a part of the community and deserves to be supported with you business. I enjoyed my time and experience with Mike.

Jimmy S.
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Customer did not leave a comment.

SCOTT G.
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Great people very professional

Mona B.
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Customer did not leave a comment.

GARY M.
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Customer did not leave a comment.

dayton B.
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The truck was basically new (7.7k miles). The facility was not open as scheduled. Took over an hour working with people from "800" number support to get everything set up to get the truck via my smartphone. Departed Mcdowell Service Center at 11:00 am, one hour after their published open hour, and the business was still not open.

GLENN S.
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Extremely friendly and helpful staff.

Wayne E.
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The owner was good to work with. The negatives are that the facility was cluttered and did not have air conditioning. Would still recommend, though.

Greg F.
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My complaint concerns the U-Haul app. I took a picture of the inside of the trailer then backed it up against a fence and unhooked from my vehicle. I then attempted to use the U-Haul app to upload my picture because the drop-off was not during business hours. The app would not accept the upload. It would only allow me to take a new picture within the app. I could no longer do so because the trailer was up against the fence. Very poor design of the app.

Ken S.
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Mike was extremely friendly and courteous but he needs more help. He was checking out Uhauls in between car inspections and changing tires. It made for a long wait.

Christopher L.
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Customer did not leave a comment.

DIANNE H.
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Customer did not leave a comment.

DON C.
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Nothing ever thing was fine.

Larry T.
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NOT A THING

THOMAS G.
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Nothing.

HENRY J.
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Customer did not leave a comment.

carmen D.
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Customer did not leave a comment.

Franklin G.
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U-Haul changed my pick up location at the last minute in the afternoon before, which caused me to have to change my schedule. The reason for booking a truck and location with customer service is so they can have what you need where you want it to be !

louis A.
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Customer did not leave a comment.

Randy S.
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Matthew P.
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MICHELLE H.
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Mike was great and helpful.

todd F.
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excellent, excellent, excellent!!!

Frank O.
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Customer did not leave a comment.

martin C.
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was clean, but leaked everything was drenched, but service rep. was excellent, professional & helped with all.

Michael L.
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Outstanding customer service. Mr McDowell was very helpful! He helped check the lights on my vehicle at no charge. Will definitely be proud to recommend U Haul at McDowell service center.

Joshua D.
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Customer did not leave a comment.

Jason F.
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More variety of the product. I probably would have taken a 6x12 had it been available to do so. I know there were other locations but this was the most convenient location to the items I was picking up.

Kelly L.
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Customer did not leave a comment.

Misty S.
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Lawrence K.
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The man working here was AWESOME to work with.

gloria F.
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Very nice

CASSANDRA T.
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Customer did not leave a comment.

Kasey K.
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Nothing, guy was very friendly & helpful!

abel N.
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Only think bad. 4th. Many was close. But ther. Some. Welcome me ther. Was quick fast. Out door. @ kest. Westmoreland. Great. Fast. Service. Bravo......

Laura H.
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Customer did not leave a comment.

Leslie W.
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I have rented this trailer twice now and the owner of the business was very friendly and helpful!

Tori J.
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Customer did not leave a comment.

Gary P.
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Customer did not leave a comment.

michael W.
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Customer did not leave a comment.

chris P.
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The place itself was a little run down. And the trailer's exterior was dusty and dirty. But, Michael was so friendly and helpful and of good cheer that I would go back in a heartbeat. He made the experience 5 Star!

Jeff L.
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All of the dealers were great, but your reservation system a screwed up mess and was never at the dealer that I asked for. It is a shame your customer service on the front end doesn't match the dealers.

MARC S.
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The owner here made this the best experience I have ever had with U-Haul

Wade H.
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Customer did not leave a comment.

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I had a great experience. The owner/manager was extremely friendly and helpful and was great to work with. I know where I'm going next time I need U-Haul Services! Thanks again for the great experience!

John L.
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Hav3 vehicle facing exit.

Tami T.
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Customer did not leave a comment.

mike W.
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super friendly and helpful. Rent from Mike, he is above average in helpful and friendly.

Logan D.
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Customer did not leave a comment.

SARAH B.
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Customer did not leave a comment.

Joseph B.
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SHELIA G.
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Mr. McDowells services were impeccable. He made sure all of my rental needs were met.

Kurt K.
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Mike offers courteous and quick service. Equipment in excellent condition. While the building could use some attention, I was satisfied with both service and equipment. The truck I reserved and all the extra items were quickly assembled. Thanks again, Mike.

David W.
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This place was closed, which I knew. But it looked like the location had been abandoned. Very uninviting. I will never go here again.

David H.
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Me. McDowell went above and beyond in customer service and friendliness.

thomas R.
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Customer did not leave a comment.

alyssan B.
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James S.
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kenneth H.
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Jamie T.
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Cindy B.
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RANDALL G.
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Customer did not leave a comment.

Joan H.
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Very courteous staff plus smooth check -in and drop off procedures made this a great experience.

randy F.
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Absolutely nothing! Great experience, very personable owner.

drew H.
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Customer did not leave a comment.

KRISTAL S.
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The store is very old, the ceiling is caving in, and it is just a nasty place. He forgot to give the dolly I had rented and I had to go back and get it after I got home. The man was nice but he tried to argue with me when I told him I had already paid and he told me he's been doing this for a long time and that's not how it works , but when I did the express check in, that's when my card was charged.

Donna W.
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Customer did not leave a comment.

COREY M.
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Mike is a class act. Thoroughly enjoyed conversing with him.

Daniel J.
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Customer did not leave a comment.

Elizabeth S.
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Mike was incredibly friendly and helpful. There was a headlight out on the truck and he repaired it quickly and got us on the road.

PaToya H.
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It's old and not in the best part of town. There was no one there when I arrived and I hesitantly had to leave the key under the door. I also completely filled the tank and the guy still charged me the $7 fee. I know he simply did not wait for the dial to get all the way to the "F." I know this b/c I over filled it by accident.

Andrew D.
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Customer did not leave a comment.

NORA H.
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Fred P.
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Dan G.
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Very friendly owner of this u-haul.

Carmen G.
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That day was raining and there was some leakage into the trailer

John N.
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Customer did not leave a comment.

Debra K.
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Customer did not leave a comment.

Kolton S.
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Customer did not leave a comment.

Kevin S.
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Monique G.
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Customer did not leave a comment.

CORAL L.
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Customer did not leave a comment.

Janice K.
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Great service! The guy who helped us was extremely friendly and outgoing.

Francisco A.
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Wish I could have picked up the truck earlier. I did my reservation a week and half early to make sure a truck would be there. When they called me the day before to confirm I was informed the truck wouldn't be ready till 2. I lost a half day of loading. But overall everything other then that was great. I would highly recommend adding dollies. They hep out a lot!

caroline W.
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There were roaches and bugs in the back of the truck when I received it. The man who worked with me was great, he really made using you all a great and pleasant experience.

nick H.
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one of the four tires was low on air (25 psi) - tire got hot - put air in it and saved it

kelly L.
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The owner of the pick up location provided great service but the location is questionable. I am glad I sent two guys to pick up the truck. The truck was great. It was new. Be sure to bring an aux cable because it is set up for you to play your iPod/iPhone rather than suffering through hours of poor radio connection

NICKEL F.
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The truck had a lot of play in the steering wheel and wouldn't start back up once was cut off had to get a boost so make sure your trucks are fixed before renting them our but customer service was great

No reviews have been submitted for this location.

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